브리타니아 호텔 에딘버러

Worn out carpets, uncomfortable bed, poor food, abrupt staff. This hotel needs a change of ownership and management to restore it to the hotel I remember from twenty years ago.

It was a decent stay. They were slow to provide room service. We had to ask multiple times for them to finally do it. The walls are also pretty thin so keep that in mind. The location was pretty good as well

The staff are still ignorant. No welcome just "have you got your ID?". They staff should be more welcoming and customer focused and not focused on their own needs. "have you got your ID?". Manners maketh man. Manners also make for a pleasant hotel stay. Previously I told the staff about glass in the car park and that given a dustpan and brush i would gladly clean it up. They refused to give me a dustpan and brush and told me that they would clean it up. Which never happened for the duration of my two night stay. A coach had run over a bottle and the resulting broken glass would have been hazardous to anyone foolish enough to park in the hotel car park. I did not mind cleaning up the glass since a punctured tyre would be very annoying to any car driver. The hotel needs to improve front line customer service. Manner maketh man (and woman) and do not cost a single extra penny. It is is just attitude.

Todo bien

I’d definitely recommend to other single and couples traveling throughout the UK. The city center and Edinburgh castle is close by.

Safe area, easy parking, easy commute, cool dining and bar area, plus great view. Recommend.

Didn't have breakfast nor did i have a car.

Nous sommes restés 5 nuits et la chambre n'a pas été faite une seule fois. Pour le prix payé je trouve ça très décevant.

The hotel room was dirty, and during the four days I stayed there, no one took care of the room at all. Because it was New Year’s period, the price was quite expensive. Some of the staff were rude. Transportation to Old Town by Uber costs around £10. It is technically walkable, but quite difficult in cold weather. An Uber ride to the airport costs approximately £20.

Staff was kind and helpful Room was clean- no maid service during stay but could go to front desk for more items Breakfast is buffet and was not kept very hot Only one or two outlets for charging

1. There's no communication chennal between reception and room all the time we have to go to the reception if we need anything. 2.There is no heater in the bathroom 3.The bed is making too much noise even sitting also 4.No cabinet in the room 5.The breakfast are very poor the restaurant service is very poor specially that somali lady. She wasn't smiling at any point and she always speaking on the phone and she wasn't responding and showing her face if we ask anything such a irritating behaviour literally unpleasant situation. I have ever had this kind of experience. Over all very very poor. Thank you Regards Kanaga

Clean more than adequate considering the price, couldn't complain..reception staff lovely, night staff not so much!

We are formally complaining that hotel staff wrongly entered our room without confirmation of checkout and removed our personal belongings without consent or attempting to contact us. Our items were handled carelessly, resulting in clean clothes being contaminated with soiled clothing, and sensitive electronics being packed improperly and put at risk of damage. The incident caused significant distress, loss of time, and led them to miss an important appointment in Glasgow. We view this as a serious breach of privacy, trust, and duty of care, and are requesting an immediate full refund for the entire stay along with written confirmation of resolution.

Rooms and hotel was dirty, smelled like mold, rooms were like a dungeon. It was a awful hotel. Only thing nice was the very friendly staff. I will never stay there again.

Nice & clean. Bed was too hard for my liking but for 2 nights it was ok. Only one roll of loo roll provided but more available at reception. Maybe having a spare roll in the room would have been better. Lovely view from the room. Uphill walk to the old town which took about 35 minutes.

Personale poco professionane camera buona

The staff were friendly and helpful. Main hotel was clean and today as was the room. Parking easy too. Not far from old town.

Room was nice and clean and tidy.

Yes it was easy 2 park didnt have breakfast

The room is not clean, it’s dusty, there are hairs on the bed, the toilet is rusty, the carpet looks dirty. But the staff are really nice they even offered us to changed our room and we acepted it, but we still check out the next day and move into an Airbnb. I have a toddler that is in his exploring stage, I don’t feel like the room is safe for him. Sorry, I don’t recommend this hotel especially if you have a child with you.