citizenM Glasgow

Hotel very convenient for bus station and entertainment venues such as the Pavilion, the Royal concert Hall, and the Theatre Royal. Enjoyed the quirky decor and the appearance of the hotel inside. Staff were helpful at check-in and in the bar.The room would have benefited from having tea making facilities in it, and there wasn’t even a plastic cup to be able to have a drink of water, so I feel that could’ve been improved.

Very good

Room was clean, but a little old feeling. The staff was great, there was an issue with the key cards when I arrived (they weren't working) , but the staff were vigilant in making sure that they were available to escort me to my room and let me in with the master key. Thankfully that only happened the first evening I was there. It also appeared that only one of the elevators was working. Despite being on a "high floor" (the 5th) the noise from the street could still be heard, which didn't bother me, but I could see how someone expecting quiet could be bothered by it. Overall a good stay, the hotel is located near shops, restaurants, and the Buchanan bus terminal.

I spent a lot of time waiting for the lift. Breakfast was good though, room is fine.

Excellent hotel!!

Staff - very friendly and helpful. Very clean.

Room was spotless and staff are also so kind and helpful

The first bad experience I've ever had attending a hotel in the entire 10 years. Usually, I book a hotel for attending a concert and after arriving I just wanted to relax. Bare in mind, this was booked months in advance and was an exciting day as we were arriving to see the Deftones concert. After arriving, the very rude staff member with the long hair and an accent asked me for ID, I showed him my NEC Card (which is a disability card for anxiety) and he outright declined it telling me he requires a passport, something I don't own as I'm scared of flying, so don't need one.. the then told me to show him a drivers license, I don't carry one as I don't drive so said I can show him a photo.. which he again declined. After telling me to sit down and phoning the manager, he told me the manager declined us as we can't prove our ages (I'm in my 30s..) and he wanted a young scot card (commonly for people 21 or under).. I felt interrogated and increasingly anxious and he essentially just wanted us to leave. This staff members tone was dismissive and patronizing, I didn't know what to do. I booked this months in advance with my same bank card I had on me. It was now 30 minutes until we leave for the concert and we were asked to leave being stranded in Glasgow with no where else to book last minute carrying heavy luggage we can't exactly bring to a concert (which would have been a 30 minutes walk too) and the entire night was ruined after months of looking forward to this

Clean room, helpful staf, was able to check in early.

That is doesn't do cash at the bar and the shower gel gave me a rash on my body

Comfortable bed, lovely staff, nice bar. All good really.

Really need to have USB charging points in a modern hotel. Generally a lack of amenities in room, such as a glass for water, no tea or coffee. Need to get the 2nd lift fixed, sounds like it's been broken for some time.

Excellent

Staff was lovely room was fine, bed was superb, the TV signal wasn't the best and we couldnt connect to phones, breakfast was great but could be doing with a wider variety of breakfast cereals, could also be doing with refreshments in rooms if not then at least a complimentary hot drink

Great value

Room spotless. Breakfast great. We love the thoughtful touches that this hotel has. The lounge is a wonderful place to relax - I've not seen another hotel with such a large and comfortable lounge - it's like a real living room, and rarely busy so you're almost guaranteed to be able to spread out with a coffee and the papers!

All good

clean room, great as always!

Check in/out was quick and easy. Walkable to restaurants and attractions.

Super friendly staff, super clean room and really large and comfortable bed. No kettle