Leonardo Hotel Aberdeen

Clean room, fantastic staff, great location with lots of choice attached to a shopping mall.

I’d recommend this hotel. Great location.

Excellent location for shopping and socialising

Leonardo Hotel in Aberdeen, a supposed 4-star establishment, provided an awful two-night stay for a family of 2 adults and 3 kids who had requested two interlinked rooms two months in advance. When we went to get our room keys from reception, we found out that no one had read our message asking for interlinked rooms, and the only ones available were on the 3rd floor with a double bed and on the 4th floor with two beds, splitting our family by two floors. The room on the 3rd floor was the worst, noise and cleanliness-wise. It was right across from the stairs and elevators, so we heard people coming back from nights out at all hours, which kept waking us up. Plus, there was only one double bed for one adult and two kids. When I called reception to ask how three of us were supposed to sleep in one double bed, their response was basically, "How were we supposed to know?" from both the reception staff and later the manager. It was pretty easy to know, actually, because the room was booked for one adult and two kids, as my booking clearly showed. If the staff had done their job right, they would've seen there were three of us. So, we ended up with an extra folding bed that looked awful and had a terrible mattress for someone to sleep on for two nights. The WC was unsanitary, with urine-stained walls, a dusty toilet paper holder, moldy shower fixtures, dirty taps, stained shower curtains, and a filthy hand wash dispenser. The kettle was burned and poorly cleaned. Even more to say

Room very clean & staff fruendly & helpful

Nice room and good breakfast

Yes

Great location. Hotel is bit dated and could do with an upgrade. Small tv in the room and not wall mounted. Not enough plug sockets for charging devices and no USB sockets. Staff very helpful and friendly

Great staff, very helpful Great Room Value for money Great breakfast

Had a lovely one night stay, staff very friendly and helpful, b bed really comfy and all was perfect.. would recommend

Lighting in the room is terrible. No desk lamp making work difficult, lamps by bed tiny nightlights and insufficient for reading, main room light is in the landing area between main door and bathroom.

Great staff, free upgrade. So handy to shops. Every need catered for. Thank you!

Great breakfast choice. Check in & out easy. Had an accessible room which we didn’t book, lots of space in the room but bed was small double, could have done with king size bed but that’s our choice. Could also hear noise from next room through the connecting door, coughing and hair dryer. Easy access for parking, railway station and shopping. Would stay again but request king size bed if available or twin beds.

The shower head was not clean so we didn't shower because of tush

Great staff and location

Not exactly the nicest place to stay at. However, it was connected to the train station and shopping center. The bathroom was too small and the shower head had some kind of black mildew on it. When I tried to clean it, it fell off and broke. The staff were very responsive and fixed it the next day. However, the black stuff was still on it. The breakfast buffet was average.

Checked in online. (name address, email etc) Just picked up room keys at Reception and that's it. First time checking in online 'easypeasy).

Nice clean modern hotel

Room was ok , but shower did not work, when fixed the water was very slow,

Clean room friendly staff and VIP upgrade as allways Just a pity they took marmalade of the buffet and reverted to non heinz tomatoe sauce made my breakfast not to be the west