What do past guests say about Serene Kandy?

Serene Kandy is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Serene Kandy

Name: Serene Kandy
Address: 113, Rajapihilla Mawatha, Kandy, Central, Sri Lanka, 113, Rajapihilla Mawatha, Central, Sri Lanka
Rating: 8.2

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8.2

/10

Very Good

47 reviews

What Guests Say About Their Stay

Grady

10.0

/ 10

Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay!

keith

10.0

/ 10

Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.

Ganesh

10.0

/ 10

Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top

In the Area

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113, Rajapihilla Mawatha, Kandy, Central, Sri Lanka

Main Facilities

Swimming Pool

WiFi

Elevator

Staying at Serene Kandy is a good choice when you are visiting Kandy.

What's around Serene Kandy

113, Rajapihilla Mawatha, Kandy, Central, Sri Lanka

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Discover More About Serene Kandy

General
Near Kandy Viewpoint

Location
When you stay at Serene Kandy in Kandy, you'll be in the historical district, within a 10-minute walk of Kandy Viewpoint and Malwathu Maha Viharaya. This hotel is 0.7 mi (1.1 km) from Wales Park and 1 mi (1.5 km) from Lakeside Adventist Hospital.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Kandy Viewpoint - 0.5 km / 0.3 mi
Malwathu Maha Viharaya - 0.6 km / 0.4 mi
Wales Park - 1 km / 0.6 mi
Kandy City Centre - 1.2 km / 0.7 mi
Kandy Clock Tower - 1.5 km / 0.9 mi
Lakeside Adventist Hospital - 1.5 km / 1 mi
Asgiriya Stadium - 1.6 km / 1 mi
Natha Devale - 1.6 km / 1 mi
Kandy Lake - 1.7 km / 1 mi
Temple of the Tooth - 1.7 km / 1.1 mi
National Museum - 1.7 km / 1.1 mi
International Buddhist Museum - 1.8 km / 1.1 mi
Kandyan Art Association & Cultural Centre - 1.8 km / 1.1 mi
Royal Palace of Kandy - 1.8 km / 1.1 mi
British Garrison Cemetery - 1.8 km / 1.1 mi

The nearest major airport is Bandaranaike Intl. Airport (CMB) - 115.5 km / 71.8 mi

Facilities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.

Business Facilities
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 21 air-conditioned rooms featuring kitchenettes. Rooms have private balconies. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with satellite programming provide entertainment. Conveniences include phones, as well as safes and desks.

All facilities in Serene Kandy

Lobby

Bedroom

Others

In-room Bathroom

Restaurant

Family-friendly Facilities

Children pool

Food and Drinks

Breakfast

Things to Do

Outdoor pool
Pool sun loungers

Connectivity

Free WiFi

General

Smoking area
Parking
Terrace

Public Facilities

Safety deposit box
Elevator

Hotel Services

Newspaper in lobby
Luggage storage

Accommodation Policy & General Information in Serene Kandy

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6 AM - midnight. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed

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General Information

Popular Facilities	Swimming Pool, WiFi, Elevator
Check-In / Check-Out Time	From 07:00 - 23:30 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Serene Kandy	21
Another facilities in Serene Kandy	Children pool, Breakfast, Outdoor pool, Pool sun loungers, Free WiFi

Frequently asked question in Serene Kandy

What are available facilities at Serene Kandy?

There are top facilites at Serene Kandy such as Swimming Pool, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Serene Kandy?

The standard check-in time at Serene Kandy is starting from 07:00 - 23:30 while the latest check-out time is at Before 12:00

Does Serene Kandy provide breakfast?

Yes, Serene Kandy provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Serene Kandy?

Serene Kandy is a 4.0-star hotel.

How many rooms are available at Serene Kandy?

Serene Kandy has 21 rooms in total.

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More Reviews from Other Guests in Serene Kandy

Overall Ratings & Reviews Serene Kandy

Other sources (47)

8.2

Very Good

From 47 reviews

Cleanliness

8.4

Room Comfort

7.8

Service and Facilites

8.2

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Traveler Reviews Serene Kandy

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Top reviews

christopher

with Children

8.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

The hotel was nice for us as a family. The hotel itself is ok not amazing but it had a nice pool (NOT the 8 pools advertised on expedia) but we could see from pics this seemed unlikely. The view from our room was really poor of other hotels or a derelict housing area which as on a massive hill is a shame. Staff lovely as per normal. The rooms were a little old but ok. The breakfast was not buffet as not enough people staying there. Which is fair enough but we could order what we wanted and it was ok.

Grady

Leisure with Partner

10.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

Trenton

Friends and Family Family

8.0

/10

Reviewed 67 week(s) ago

Hotels.com verified review

Enjoyed out stay at Serene Kandy. The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast. Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side.

keith

with Partner

10.0

/10

Reviewed 105 week(s) ago

Hotels.com verified review

Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.

Ganesh

Business with Friends

10.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top

Barry

10.0

/10

Reviewed 133 week(s) ago

Expedia Group verified review

Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍

Verified traveler

Friends and Family with Friends

6.0

/10

Reviewed 371 week(s) ago

Hotels.com verified review

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.

Verified traveler

with Partner

10.0

/10

Reviewed 403 week(s) ago

Hotels.com verified review

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.

Verified traveler

8.0

/10

Reviewed 407 week(s) ago

Expedia Group verified review

Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working

Verified traveler

with Partner

2.0

/10

Reviewed 453 week(s) ago

Hotels.com verified review

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.

Ajit

8.0

/10

Reviewed 453 week(s) ago

Expedia Group verified review

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.

Raman

Family

10.0

/10

Reviewed 457 week(s) ago

Hotels.com verified review

Awesome. Great location. Scenic view. Nice comfy rooms

Nick

8.0

/10

Reviewed 457 week(s) ago

Expedia Group verified review

Charged for beers from mini bar that weren't there to begin with

Michael

Family

8.0

/10

Reviewed 463 week(s) ago

Hotels.com verified review

Attentive staff, good food

Traveller

6.0

/10

Reviewed 466 week(s) ago

Expedia Group verified review

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.

Scott

8.0

/10

Reviewed 468 week(s) ago

Expedia Group verified review

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.

Chris

with Partner

4.0

/10

Reviewed 491 week(s) ago

Hotels.com verified review

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).

Andrew

Family

4.0

/10

Reviewed 502 week(s) ago

Hotels.com verified review

The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!

Kathy

10.0

/10

Reviewed 505 week(s) ago

Expedia Group verified review

My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.

Ranadeep

with Partner

8.0

/10

Reviewed 509 week(s) ago

Hotels.com verified review

It was an amazing stay at Serene grand. Simply Awesome

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.