Hotel Albatros Zermatt

The room was great. Needs an uplift. Just staff not to helpful when looking at restaurant suggestions as most were booked. Also d8d not explain how go get to see the Matterhorn by train. Very lucky we found a bell boy of the Rifflealp hotel at the station that explained everything. When its tge first time people go to Zermatt , you should offer more info.

This was a really nice place! The best thing I can say is I absolutely would stay here again if I come back to Zermatt.

This hotel was amazing! Our room was beautiful and clean, and the view from our balcony was incredible. The staff were welcoming and very helpful. The bar was very cozy.

Spectacular views

Impressive views, hotel staff wonderful, buffet style breakfast had many choices. The hotel is smaller in size but has a cozy, warm atmosphere and it is a beautifully maintained property. The Matterhorn is a mystery. Never the same view twice. Stunning views. Truly a memorable stay.♥️

After the staff picked us up at the train station. She told us we can check in earlier since the room ready. We felt so happy however we found the lock of balcony wasn’t work and tell the staff come and check , she told me will fix but after we come back a few hours in the afternoon we found still not fix and we ask either change same level of room. A while she told me only have a smaller room to downgrade us. I told her if downgrade she should give us the room difference. And she said she will talk to her boss and refund the difference when we check out. On the next day I spoke the with other lady and she told us her boss don’t agree to refund any difference. Then make me very upset. I told her if she don’t refund the difference I will call my credit card company to diisbill the difference. Then she agree to discuss to her boss again. After 1 hour we come back she agree to deduce our pick up cost CHF10x2 plus give us CHF10 cash, but I don’t accept this offer since when I booked the difference per night I’d CHF23-24, which total difference should be CHF 46-48, later on she agree to deduce our pick our cost CHF20 plus give us CHF20 cash then I deal with her, but I still feel unhappy had this issue.and want to share this to others.

Very clean and beautiful.. Staff super friendly. Beautiful view of the Matterhorn. Love the connected balcony for adult leisure.

Best viev, quite location, friendly staff.

Catrin was awesome. Picked us up from the train station, checked us in, gave us a tour of the hotel and made a great dinner recommendation.

Clean

The room was clean; however, the property definitely needs a good reinnervation

Super friendly and helpful check in. Property is spotlessly clean and updated. Great property and would highly reccomend

Wonderful customer service, so clean and comfortable. Stayed here after 10 days on the Haute Route and it was a magical ending to my incredible time in Switzerland. Very appreciative of the last minute soak in the jacuzzi in the evening too! Would highly recommend!

View of Matterhorn is perfect. Spacious room with one of the most comfortable beds. Excellent hotel in a great location. Breakfast was delicious as well.

The facilities were amazing especially the spa. The staff could have been a little more accommodating and friendly.

Perfect Matterhorn view. Very comfortable bed, good sized room and bathroom. Very nice balcony seating area. Well thought out blankets on balcony chairs. Would highly recommend, especially for the view!

Our room was beautifully appointed, the staff was so efficient and very helpful with our travel needs. The hotel is further away from town than most but we like the quiet and taking the lovely walk into town was nice and we found many lovely bakeries along the way. We would highly recommend this hotel.

Loved our choice. Our suite was great and my oh my the view we had from our bedroom and balcony. The only thing I would say, shuttle should be free for the price of the room and also the balconies should not be shared with several suites. Apart from that loved it.

The hotel was great! Breakfast was amazing and location was convenient!

Everything was great except it was quite hot and a/c or at least a fan would have been nice.