Hilton Taipei Sinban

Amazing room and staff

Everything

Fabulous modern hotel.

The hotel and the room are nice. Some staff are friendly and helpful, while some need improvement. We also stayed at Hilton Kyoto during this trip, and the staff at Kyoto are so much more friendly and helpful. Also, the room did not supply wash clothes (small square towels), which should be a standard. We had to remind the staff almost on a daily basis. This needs to be improved for a hotel in this standard. Overall, we still enjoyed our stay.

The hotel and the room are nice. Some staff are friendly and helpful, while some need improvement. We also stayed at Hilton Kyoto during this trip, and the staff at Kyoto are so much more friendly and helpful. Also, the room did not supply wash clothes (small square towels), which should be a standard. We had to remind the staff almost on a daily basis. This needs to be improved for a hotel in this standard. Overall, we still enjoyed our stay.

We had an amazing experience at Hilton Taipei Sinban! It is our fourth time in 3 years staying in this hotel. From the moment we arrived, the friendly and helpful staff made us feel welcome and well cared for. Every interaction was warm and professional, which truly elevated our stay. Our room was spacious, clean, and comfortable, offering a relaxing retreat after a day of exploring the city. The overall service was excellent, attentive, efficient, and thoughtful in every detail. We highly recommend Hilton Taipei Sinban to anyone visiting Taipei. It’s a perfect choice for both leisure and business travelers, and we’ll definitely be back.

There are no seats in the lobby for meetings or short-term work. No Laundry

I would not stay here again , the reason it had very limited things around it. The information about the area was very limited

I thought it’s a very good hotel because of hilton but it’s so disappointing. The service is not good. The bed is not comfortable. The surrounding area is not good. Won’t choose again.

Our family had a wonderful time at this Hilton. It was clean, modern and convenient to the metro.

Nothing short of perfect

Good

Great !

Wi-Fi有時候連結有點問題 ， 電梯沒有空調 稍微悶了一點。前台服務很好！房間乾淨！

No plates in the room. Mini bar is too basic

I chose Hilton Taipei Sinban despite reading mixed reviews, hoping for a positive experience during our two-week stay. Upon arrival, we were welcomed by a friendly female concierge and check-in staff, and the morning housekeeping team was very polite and helpful. Initially, we felt confident in our decision until we experienced repeated issues with the night concierge, Justin C. One night, we requested three complimentary water bottles since we hadn’t asked for housekeeping. Justin brought only two, stating that each room is only allowed two bottles, even though we clearly had three guests. After some discussion, he eventually brought the third bottle. Another time, we asked for coffee and creamer. He delivered the coffee but not the creamer, and then insisted we hadn’t asked for it. Rather than resolving the issue, he dismissed our request. The most frustrating experience came on check-out day. We asked for bell boy service to help with our luggage, and Justin came to the room. We requested five more minutes to fix some things and he said he’d return, but never did. Pressed for time, we had to carry six luggages to the lobby ourselves. At check-out, Justin stood beside the front desk staff but didn’t acknowledge us or offer help. We expected a high standard of service from a Hilton property, but this stay was a disappointment. Unfortunately, we won’t be returning to Hilton Taipei Sinban in the future.

excellent location and service, comfortable bed

No any benefits with Hilton honors

Best place! Very spacious room and so clean! Hilton Team at Sinban especially the Concierge Team members are superstars! They assisted me tremendously to experience the best of Taiwan!!!!! I had fun on this trip’ I want to go back!!!! The place is highly recommended!

Good and comfortable hotel. Location is right next to the train station. Beds are comfy, hotel is clean. The pool doesn’t have a roof so it’s hard to enjoy if it rains. Overall good stay. There is a 24hr massage place across the street and good bubble tea in the area.