Kimpton MAA-LAI BANGKOK by IHG, an IHG Hotel

Very comfortable and great location - enjoyed my stay very much

Excellent property in a leafy quiet part of town. Walkable to central and tons to do around. Suites are well-appointed. Great staff and energy all around.

I love everything about this hotel

Amazing assortment of Asian and Western choices (including dietary and gluten-free options), fresh fruits/juices and pastries.

This hotel has the best of everything : rooms , service , breakfast , rooftop bar , spa , pool , gym and location . Next time we are anywhere near Bangkok we will create a reason to stop here for a few days .We really, really enjoyed our stay .

Very clean room. The staff were excellent, they couldn’t be more helpful.

This is one of the best properties I’ve ever stayed at. The rooms were spacious and full of amenities and homey accents while still being modern and chic. The staff was beyond polite and friendly and oh so helpful. Touches like turn down service and tea upon arrival were so nice! The breakfast buffet was amazing with variety and freshness, new items every day. Loved the gym, everything you could want for your workout, clean and felt very new!

yes

An outstanding hotel experience! Everything exceeded expectations — from the elegant rooms and spotless cleanliness to the exceptional service. The staff were welcoming, professional, and always attentive. Truly a top-tier stay, highly recommended.

menu was very local and quality of food offering was like a 4* hotel

One of the worst check-in experiences I have ever had. The front desk is chaos. We got there at 2.30pm and told the room wouldn’t be ready till 3.30pm. We came back at 4.20, I had to wait for ages to be seen and then told the room was still being cleaned and not available till 5pm. We eventually got to the room and there was no towels or toilet. The next day we had to request the room be cleaned at 4pm as no one had come. This didn’t happen till close to 6pm.

Lovely stay here. Only downside was lighting which was not bright enough in bathroom and the reading light in bedroom was horrible and they were not able to give me a bedside lamp. Everything else was amazing

Top notch with well taken care of and the thai supreme culture of service. No need to think twice if you are to be in a quite yet close to shopping alternative

Great facilities including gym and pool. Breakfast buffet was good but could be better. Room was big and comfortable. Service was great. Lots of guests with dogs. If you’re allergic to dogs I wouldn’t come here.

Hotel was oversold, staff were focused on processing guests in and out of the hotel. Didn’t make any effort to personalized guest experience. Even the welcome drinks and cold towel offering looked very robotic. All complimentary Marriott Bon Voyage loyalty benefit such as simple ad high floor and late checkout request were denied. When requesting late check out to 2pm as a Gold member to 2pm, I was offered a 30 mins extension to 12:30pm instead! A gesture which show case the front office team’s lack of capability to maintain personalized experience in an oversold situation and completely lack of sincerity.

It is very upscale property. Large room with the Residence with Balcony. Staff was helpful and thoughtful by giving us an anniversary surprise. Recommended for couples or singles, but it’s not recommended for kids since there are almost no amenities for children. The pool is nice but rather small, we were lucky there weren’t a lot of people using it, but it’s not great if there are like 20 people. Seatings are few as well. The breakfast queue is a bit of a nightmare as everyone has to wait in the elevator area, with no air condition. Overall the staff did what they can with the property, so “software wise” it’s good, but not very living up to a five star hotel standard in my personal opinion.

Incredible amenities, accommodating and wonderful staff, great food, the most comfortable bed! Pool is gorgeous

1. Luxurious, spacious room 2. Excellent breakfast spread 3. Professional and friendly staff 4. Pet friendly Enjoyed our stay very much. Highly recommended!

Spaciousness and great design are the hallmark of this hotel. A well equipped 24/7 gym and a nice sizable pool are standouts. A fabulous breakfast with many eating options within the hotel and adjacent to the hotel is foodie’s paradise. Unique lush gardens surrounding its ground creates an oasis of calm. This place is also pet friendly.

An Absolutely beautiful hotel! I Would definitely stay here again;)