Kimpton MAA-LAI BANGKOK by IHG, an IHG Hotel

Lovely stay here. Only downside was lighting which was not bright enough in bathroom and the reading light in bedroom was horrible and they were not able to give me a bedside lamp. Everything else was amazing

Top notch with well taken care of and the thai supreme culture of service. No need to think twice if you are to be in a quite yet close to shopping alternative

Great facilities including gym and pool. Breakfast buffet was good but could be better. Room was big and comfortable. Service was great. Lots of guests with dogs. If you’re allergic to dogs I wouldn’t come here.

Hotel was oversold, staff were focused on processing guests in and out of the hotel. Didn’t make any effort to personalized guest experience. Even the welcome drinks and cold towel offering looked very robotic. All complimentary Marriott Bon Voyage loyalty benefit such as simple ad high floor and late checkout request were denied. When requesting late check out to 2pm as a Gold member to 2pm, I was offered a 30 mins extension to 12:30pm instead! A gesture which show case the front office team’s lack of capability to maintain personalized experience in an oversold situation and completely lack of sincerity.

It is very upscale property. Large room with the Residence with Balcony. Staff was helpful and thoughtful by giving us an anniversary surprise. Recommended for couples or singles, but it’s not recommended for kids since there are almost no amenities for children. The pool is nice but rather small, we were lucky there weren’t a lot of people using it, but it’s not great if there are like 20 people. Seatings are few as well. The breakfast queue is a bit of a nightmare as everyone has to wait in the elevator area, with no air condition. Overall the staff did what they can with the property, so “software wise” it’s good, but not very living up to a five star hotel standard in my personal opinion.

Incredible amenities, accommodating and wonderful staff, great food, the most comfortable bed! Pool is gorgeous

1. Luxurious, spacious room 2. Excellent breakfast spread 3. Professional and friendly staff 4. Pet friendly Enjoyed our stay very much. Highly recommended!

Spaciousness and great design are the hallmark of this hotel. A well equipped 24/7 gym and a nice sizable pool are standouts. A fabulous breakfast with many eating options within the hotel and adjacent to the hotel is foodie’s paradise. Unique lush gardens surrounding its ground creates an oasis of calm. This place is also pet friendly.

An Absolutely beautiful hotel! I Would definitely stay here again;)

Great vibe and pet friendly is the main reason we kept coming back!

Awesome facilities and service - great location and buffet breakfast

Love the service and property but it’s quite far in. Good that they have shuttle bus to the nearest station which is helpful.

We go to Bangkok every year for work and stay here everytime. One of our absolute favourite hotels. Also the breakfast is insane! Lovely hotel, clean and comfortable with a beautiful garden and cute shops and cafes nearby.

Modern, clean, nice rooms

The hotel is gorgeous from top to bottom. Even the lifts smell nice. Views from room were amazing and the buffet dinner and breakfast were top tier. Staff were super helpful and attentive too

Excellent hospitality and friendly staff. Very chic hotel with all all modern amenities. Special service for my 1 year old making us feel very welcome!

Friendly and helpful staff that greeted us with a warm welcome and made the check-in seemless. The 2 bedroom condo style suite was excellent! Would definitely stay at a Kimpton hotel in the future when travelling to Asia again!1

Great accommodation and service

It was fabulous from check in to check out. Several places to eat and have a drink and in a perfect location

All is best service.