Syrena Cruises

Boat Houses & Cruises
9.0
/10
Exceptional
32 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain

NT

10.0
/ 10
Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.

Wendy

10.0
/ 10
Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
In the Area
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08 Ha Long Road, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000

Main Facilities

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AC
Restaurant
WiFi
Staying at Syrena Cruises is a good choice when you are visiting Bai Chay. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Syrena Cruises

08 Ha Long Road, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000
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Lobby Syrena Cruises
Exterior 2 Syrena Cruises

Discover More About Syrena Cruises

Discover the Enchanting Syrena Cruises in Quang Ninh Province

Embark on a journey of unparalleled beauty and comfort with Syrena Cruises, a premier destination nestled in the heart of Vietnam's breathtaking Quang Ninh Province. This exquisite establishment offers a unique blend of luxury, adventure, and serene relaxation, making it the perfect choice for discerning travelers seeking an unforgettable experience. Syrena Cruises is more than just a place to stay; it's an invitation to immerse yourself in the stunning landscapes and vibrant culture of this remarkable region.

Syrena Cruises Location

Syrena Cruises is strategically situated in the picturesque Ha Long City, Quang Ninh Province. While a specific district name isn't applicable in the same way as a bustling metropolis, its prime location places it at the gateway to the UNESCO World Heritage Site of Ha Long Bay. The resort is conveniently located approximately 160 kilometers from Noi Bai International Airport (HAN) in Hanoi, a journey that typically takes around 2.5 to 3 hours by road. The atmosphere surrounding Syrena Cruises is one of tranquil elegance, offering a peaceful retreat while remaining close to the vibrant hubs of activity and the iconic natural wonders that define Quang Ninh. For those exploring the region, its proximity to the main piers for Ha Long Bay cruises is a significant advantage, allowing for seamless transitions to your maritime adventures.

Syrena Cruises Facilities & Services

Facilities for guests at Syrena Cruises are designed to cater to every need, ensuring a comfortable and enjoyable stay. * **On-site Restaurant:** Savor delectable Vietnamese and international cuisine in a charming setting. Operating hours are typically from 7:00 AM to 10:00 PM, with estimated prices per person ranging from PHP 500 to PHP 1,200. * **Bar:** Unwind with a refreshing drink and enjoy the scenic views. Open from 10:00 AM to 11:00 PM. * **Swimming Pool:** Take a dip in the refreshing outdoor pool, perfect for relaxation. Open daily from 8:00 AM to 6:00 PM. * **Spa and Wellness Center:** Indulge in rejuvenating treatments and massages to melt away stress. Operating hours are from 9:00 AM to 9:00 PM, with treatments starting from PHP 1,500. * **Concierge Services:** Our dedicated concierge team is available 24/7 to assist with bookings, recommendations, and any special requests. * **Wi-Fi:** Complimentary high-speed Wi-Fi is available throughout the property. * **Parking:** Free on-site parking is available for guests. * **Room Service:** Enjoy the convenience of in-room dining from 7:00 AM to 10:00 PM.

Syrena Cruises Room Types

Discover a range of thoughtfully appointed accommodations, offering diverse room types of Syrena Cruises to suit every traveler's preference. * **Deluxe Cabin:** These comfortable cabins offer a serene retreat, often featuring a Garden View or partial Ocean View. Available in smoking and non-smoking options. Some Deluxe Cabins may feature a bathtub. * **Suite Cabin:** Experience enhanced luxury in our spacious Suite Cabins, typically boasting stunning Ocean Views. These rooms are designed for ultimate comfort and relaxation, and many include a bathtub. Available in non-smoking. * **Family Suite:** Ideal for families or groups, the Family Suite provides ample space and comfort, often with a combination of sleeping areas and a living space. Views may vary, and some may include a bathtub. Available in non-smoking. All rooms are equipped with modern amenities to ensure a pleasant stay. Please inquire about specific room features, such as bathtub availability, when booking.

Syrena Cruises Dining & Restaurants

Indulge your palate at Syrena Cruises, where culinary excellence meets breathtaking scenery. The resort's dining options are crafted to provide an authentic taste of Vietnam and international favorites. * **Main Restaurant:** This is the heart of Syrena Cruises' dining experience, offering a diverse menu of Vietnamese specialties and international dishes. Enjoy breakfast, lunch, and dinner in a beautifully appointed setting. Estimated price per person for a full meal ranges from PHP 500 to PHP 1,200. Operating hours are from 7:00 AM to 10:00 PM. * **Sunset Bar:** Perched to offer spectacular views of Ha Long Bay, the Sunset Bar is the perfect spot to enjoy expertly crafted cocktails, fine wines, and light snacks as the sun dips below the horizon. Operating hours are from 10:00 AM to 11:00 PM.

Syrena Cruises Nearby Attractions and Activities

Quang Ninh Province is a treasure trove of natural beauty and cultural experiences, and Syrena Cruises serves as an ideal base for exploration. * **Ha Long Bay:** The undisputed jewel of the region, this UNESCO World Heritage Site offers mesmerizing karst landscapes, emerald waters, and countless islands. Boat tours and kayaking are essential experiences. * **Ti Top Island:** Famous for its panoramic viewpoint and crescent-shaped beach, Ti Top Island offers stunning vistas of Ha Long Bay and a chance to swim or relax on the sand. * **Sung Sot Cave (Surprise Cave):** One of the largest and most impressive caves in Ha Long Bay, featuring magnificent stalactites and stalagmites illuminated to create a magical spectacle. * **Quan Lan Island:** For a more tranquil experience, visit Quan Lan Island, known for its pristine beaches, traditional fishing villages, and laid-back atmosphere. * **Yen Tu Mountain:** A significant spiritual site for Buddhists, Yen Tu is a complex of pagodas and towers nestled amidst lush forests, offering a challenging yet rewarding pilgrimage. If you are looking for other activities around Syrena Cruises, check out the best deals on Traveloka: Recommended activities in Ha Long City!

How to Get to Syrena Cruises from the Airport

Navigating your way to Syrena Cruises is straightforward, with several convenient options available from Noi Bai International Airport (HAN) in Hanoi. The airport transfer service of Syrena Cruises can be arranged for a seamless journey. * **Private Airport Transfer:** The most convenient option is to pre-book a private car or van through Syrena Cruises. This service offers door-to-door convenience and can be arranged for approximately PHP 3,000 to PHP 5,000, depending on the vehicle type and number of passengers. This is the most direct way of how to get to Syrena Cruises. * **Taxi:** Metered taxis are readily available at the airport. The journey to Syrena Cruises will take approximately 2.5 to 3 hours and may cost between PHP 2,000 to PHP 3,500. It is advisable to use reputable taxi companies. * **Ride-hailing Service:** You can also book a ride-hailing service through your preferred app for a similar cost and duration as a traditional taxi. * **Shuttle Bus:** Some tour operators and hotels offer shared shuttle bus services from Hanoi to Ha Long Bay. These are generally more economical but may take longer due to multiple stops. Prices can range from PHP 500 to PHP 1,000 per person. For ultimate convenience, consider booking airport transfer services directly with Syrena Cruises.

Summary of Why You Should Choose to Stay at Syrena Cruises

Choosing Syrena Cruises for your Quang Ninh adventure promises an experience filled with luxury, natural beauty, and exceptional service. * **Unbeatable Location:** Situated in the heart of Quang Ninh, offering easy access to Ha Long Bay and its wonders. * **Luxurious Accommodations:** A variety of well-appointed rooms and suites designed for comfort and relaxation. * **Exceptional Dining:** Savor authentic Vietnamese and international cuisine at the on-site restaurant and enjoy breathtaking views at the bar. * **Comprehensive Facilities:** From a refreshing swimming pool to a rejuvenating spa, all your needs are catered to. * **Memorable Experiences:** The perfect starting point for exploring the natural and cultural attractions of the region. Discover the best Room availability at Syrena Cruises and start planning your dream getaway. For seamless Booking Syrena Cruises, visit Traveloka. Book budget hotels in Quang Ninh Province and experience the magic of Vietnam. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Syrena Cruises

Swimming Pool Syrena Cruises
Swimming Pool
Fitness Center Syrena Cruises
Fitness Center
Common Space Syrena Cruises
Common Space
Lobby Syrena Cruises
Lobby
Exterior Syrena Cruises
Exterior

Food and Drinks

  • Bar
  • Breakfast
  • Restaurant with AC
  • Cafe
  • Pub
  • Set menu dinner
  • Breakfast and dinner
  • Snacks
  • Breakfast and lunch
  • Dietary menu
  • Brunch
  • Gluten-free meals
  • No alcohol
  • Vegetarian meal
  • Fullboard without drinks
  • Buffet breakfast
  • Buffet lunch

General

  • Family room
  • Smoking area
  • AC
  • Non-smoking room
  • Terrace
  • Fireplace in lobby

Public Facilities

  • Safety deposit box
  • WiFi in public area
  • Restaurant
  • Breakfast restaurant
  • Lunch restaurant
  • Dinner restaurant

Hotel Services

  • Laundry service
  • Tours
  • Wedding service
  • Money changer
  • Mobile
  • Bellhop

Things to Do

  • Massage
  • Spa

Kids and Pets

  • Babysitting

Connectivity

  • WiFi in public area (surcharge)

Accommodation Policy & General Information in Syrena Cruises

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
11:00 - 12:00
Check-out:
10:30 - 10:45

Required Documents

Upon check-in, you are required to bring ID Card, Passport . The required documents can be in the form of soft copy.

General Check-in Instructions

Dear valued Guest, It is our pleasure to welcome you in Syrena Cruises. I would like to give you some important information before cruising: Please kindly note if you want 1 King Bed or 2 Twin Beds. As Vietnamese government regulation, please provide us all guests personal information by sending your passports photo (including Name, DOB, Gender, Nationality, Passport number). Syrena transfer: We arrange shuttle bus from Old Quarter Hanoi to Halong and versa with fee of $30/person/round trip pick up at your hotel within the Old Quarter area. If you would like to use this service, please kindly let me know your wanted pick up location at least 2 days before your check in. In case you do not use Syrena transfer, please be informed that Syrena Cruises departures at 12:30 in Number 27 Tuan Chau Marina Port, Tuan Chau Island, Halong City. Please stay there at no later than 12:00PM on the arrival date. Please contact via Phone or What'sApp Mr. Tam +84 353 845 406 or Mr Son: +84 38 6955 721 when reaching there. And please inform us your driver's phone number so that we can find you easily at crowded pier. We are not responsible for late-coming guests. If you have any other special request, please kindly let us know. We strongly hope that this would bring you an unforgettable experience in Halong. Syrena Cruises is look forward to hearing from you. Best regards, Tran Thi Thuy (Ms)- Syrena Cruises Team. Hotline: (+84 333 817 318) (Phone; WhatsApp; Viber; Imess; Zalo) Email: (info@halongplaza.com)
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General Information

Popular Facilities
AC, Restaurant, WiFi
Check-In / Check-Out Time
From 11:00 - 12:00 - to 10:30 - 10:45
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Syrena Cruises
34
Number of floors in Syrena Cruises
4
Another facilities in Syrena Cruises
Bar, Breakfast, Restaurant with AC, Cafe, Pub

Frequently asked question in Syrena Cruises

What are available facilities at Syrena Cruises?
There are top facilites at Syrena Cruises such as AC, Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Syrena Cruises?
The standard check-in time at Syrena Cruises is starting from 11:00 - 12:00 while the latest check-out time is at 10:30 - 10:45
Does Syrena Cruises provide breakfast?
Yes, Syrena Cruises provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Syrena Cruises?
Syrena Cruises is a 5.0-star hotel.
How many floors does Syrena Cruises have?
Syrena Cruises has 4 floors.
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More Reviews from Other Guests in Syrena Cruises

9.0
Exceptional
From 32 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

9.6

Service and Facilites

9.2

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Most Relevant
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Traveler Reviews Syrena Cruises

Number of reviews per page
20
40
Top reviews
Frederic
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

The ship is definitely older but functional. Friendly staff and helpful. Bring water as they charge for it through the cruise (all beverages are for sale). They need to improve their timetable as all boats are trying to do the same activities at the same time leading to the sites being extremely crowded (the second morning the sites were empty!). Overall worth it but if I was to go again, I would do a longer cruise or a day cruise.
Read More
Mark
6.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

Staff and service was excellent, However our room was very cramped and the double bed suffered from a gap in the middle. The boat was in ok condition, the food and bar service was ok. I would recommend spend a bit more money and getting on one of the larger boats
David
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

Wonderful service and food
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
NT
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
Read More
Cuong
8.0
/10
Reviewed 390 week(s) ago

Expedia Group verified review

Very touristy activities and crowded. Some random staff shouting at me to get out of my room for checkout with an hour left to go! Could not speak English so he just waved his hand and shouted checkout checkout repeatedly! Food is ok for catering style and buffet. The views of Ha Long which is what you do this for is fantastic especially at night and in the morning sun.
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Verified traveler
8.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Good arrangement, staff is kind & helpful. Wifi on boat is weak.
Wendy
10.0
/10
Reviewed 401 week(s) ago

Expedia Group verified review

Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
Read More
Verified traveler
10.0
/10
Reviewed 422 week(s) ago

Expedia Group verified review

We had a lovely trip. Enjoyed the cruise and the food. Thanks
Sam
icon-with Partner
with Partner
10.0
/10
Reviewed 443 week(s) ago

Hotels.com verified review

Really nice trip made even better by the great staff. The only disappointing thing was the wait for the transfer back to Hanoi but otherwise a really highly recommended cruise.
Elaine
10.0
/10
Reviewed 454 week(s) ago

Expedia Group verified review

Syrena cruise staff were all very helpful & very friendly. The Syrena van that picked us up from our hotel in Hanoi was big & comfy, (plenty of room for luggage) with free wifi & bottled water which were very handy for the almost 4 hours trip to Halong bay. The Syrena staff helped us carry our luggage onto the boat, we were very well looked after. We had a double room with balcony for added privacy. We had our designated dining table in the dining room with little flags representing the country were the guests were from. There's plenty of good food. On the first day, we visited places like the Surprise Cave, really surprising as it is huge, the views from the outside decks were excellent. Then visited the Ti Top island, climbing up the top is all worth it, for another magnificent views of Halong bay! Had fun & good exercise at the same time! Then dinner time, more good food on the boat with food demonstration & actual guests participation in Vietnamese spring roll making. 2nd day, taichi on the deck, early breakfast then kayaking & cruising on a sampan boat along Luon tunnel caves. Then brunch before check out. A wonderful experience indeed. Thumbs up & best wishes to Syrena Cruise.
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 471 week(s) ago

Hotels.com verified review

A highlight for us. Staff was great, room was lovely (we got a balcony with our room and it was lovely and very romantic), food was pretty good.
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 487 week(s) ago

Hotels.com verified review

Nice medium sized boat with helpful staff. 2 days is about right for this trip
Alicia
10.0
/10
Reviewed 496 week(s) ago

Hotels.com verified review

This review is solely for the Syrena boat and staff. if I had to do Ha Long bay again, I don't think I would do a cruise. I would probably stay on an island and do day trips to less traveled areas... there is just too many people at the places they take you. however, it's pretty fun to be on a boat, so if you do do a cruise one night was more than enough for me. The boat was clean, the staff was awesome, and the good was good (nothing mind blowing, but definetely good), the beds and room were quite comfortable as well. We got a room with a balcony. Definetely worth it!
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Keiichi
icon-with Partner
with Partner
8.0
/10
Reviewed 331 week(s) ago

Hotels.com verified review

食事は、夕食はまずまず。朝食は 頂けない。ブランチは合格点だが、イマイチ。我々が利用した日の食事が毎回同じだとしたら、工夫が足りない。出身国が分かっているから、出来るだけ研究してそれに合わせられれば、合格だが、クルーザーと言うことを考えると、少し研究する必要ありと思う。 マネージャーの愛想良さ、努力、それに親切さはとても感じが良かった。船が建造されて10年と聞いたが、木造部分がかなり痛んでいた。幾クラシックの種類の船と言っても、少しずつ改良すべきだ。朝食とブランチの時間が近すぎて、一考を要する。船内のもてなしを再検討する必要有りと思われる。船長の航行操作が完璧、素晴らしかった。船室のドアが傷んでいて、鍵が上手く開け閉め出来ない。要修理、また、室内の蛍光灯が一つ切れていた。チェックが足りない。
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Inge Marie
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 332 week(s) ago

Hotels.com verified review

Fantastik god service ombord, maden var super og værelserne var rene og pæne. Vi var heldige at få værelse på 1. sal hvilket betød en fantastisk udsigt til bjergene
toraji
8.0
/10
Reviewed 426 week(s) ago

Expedia Group verified review

1泊2日で利用しました。良かった点は、スタッフの対応の良さ。上陸時や船内の料理体験、イカ釣り体験などでは、親切に応対してくださいました。 船室と料理は、ものすごく良いとはいいませんが、及第点には達していると思います。広めの客室をリクエストして、その通りになりましたが、細長い部屋なので、寝室自体はそれほど広くはありません。 クルーズコースは一般的なものですが、いわゆる「サプライズ洞くつ」に寄れたのは良かったです。あとで知りましたが、別の船では1泊2日しても、ここに寄れないものも実際にあるようで、感動がまったく違うと思います。 やや残念な点は、風景に関しての情報提供が少ないところでしょうか。ハロン湾には、いろいろな形の岩があって、名前もついているように日本のガイドブックには書かれています。しかし、クルーズ中にそれらの紹介はありませんでした。不思議に思って、スタッフの一人に伝えると、そこからは親切に「あれはベトナムのお札に描かれている岩だ」などと丁寧に案内してくれました。同乗の外国人客からは「君たちのリクエストで、コースも少し変えてくれたようだ。ありがとう」と声を掛けられました。最初から案内があるのがベストかもしれませんが、この船のスタッフのフレンドリーさを考えると、いろいろ話しかけてみるといいかもしれません。
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Verified traveler
8.0
/10
Reviewed 430 week(s) ago

Expedia Group verified review

Very nice people and efficiently run trip. The rooms were in good condition with effective facilities.
Stefano
icon-with Partner
with Partner
8.0
/10
Reviewed 432 week(s) ago

Hotels.com verified review

Die Cruise in der Halongbucht war sehr schön. Ebenso das Schiff.. Der Transport mit dem Bus von Hanoi in die Bucht (ebenso zurück) dauerte jedoch viel länger als angegeben.Auch mussten wir vor der Rückfahrt 2 Stunden auf dem Schiff im Hafen auf den Bus warten. Die Crew war freundlich und hilfsbereit.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 458 week(s) ago

Hotels.com verified review

Super croisière 2 jours/1 nuit sur la baie d'Halong ! Nous avons été surclassés en suite sur cette réservation de dernière minute avec boissons et corbeille de fruits. Beau bateau avec un équipage très agréable et sympathique.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Syrena Cruises

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 32 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

9.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Syrena Cruises

Number of reviews per page
20
40
Top reviews
Frederic
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

The ship is definitely older but functional. Friendly staff and helpful. Bring water as they charge for it through the cruise (all beverages are for sale). They need to improve their timetable as all boats are trying to do the same activities at the same time leading to the sites being extremely crowded (the second morning the sites were empty!). Overall worth it but if I was to go again, I would do a longer cruise or a day cruise.
Read More
Mark
6.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

Staff and service was excellent, However our room was very cramped and the double bed suffered from a gap in the middle. The boat was in ok condition, the food and bar service was ok. I would recommend spend a bit more money and getting on one of the larger boats
David
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

Wonderful service and food
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
NT
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
Read More
Cuong
8.0
/10
Reviewed 390 week(s) ago

Expedia Group verified review

Very touristy activities and crowded. Some random staff shouting at me to get out of my room for checkout with an hour left to go! Could not speak English so he just waved his hand and shouted checkout checkout repeatedly! Food is ok for catering style and buffet. The views of Ha Long which is what you do this for is fantastic especially at night and in the morning sun.
Read More
Verified traveler
8.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Good arrangement, staff is kind & helpful. Wifi on boat is weak.
Wendy
10.0
/10
Reviewed 401 week(s) ago

Expedia Group verified review

Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
Read More
Verified traveler
10.0
/10
Reviewed 422 week(s) ago

Expedia Group verified review

We had a lovely trip. Enjoyed the cruise and the food. Thanks
Sam
icon-with Partner
with Partner
10.0
/10
Reviewed 443 week(s) ago

Hotels.com verified review

Really nice trip made even better by the great staff. The only disappointing thing was the wait for the transfer back to Hanoi but otherwise a really highly recommended cruise.
Elaine
10.0
/10
Reviewed 454 week(s) ago

Expedia Group verified review

Syrena cruise staff were all very helpful & very friendly. The Syrena van that picked us up from our hotel in Hanoi was big & comfy, (plenty of room for luggage) with free wifi & bottled water which were very handy for the almost 4 hours trip to Halong bay. The Syrena staff helped us carry our luggage onto the boat, we were very well looked after. We had a double room with balcony for added privacy. We had our designated dining table in the dining room with little flags representing the country were the guests were from. There's plenty of good food. On the first day, we visited places like the Surprise Cave, really surprising as it is huge, the views from the outside decks were excellent. Then visited the Ti Top island, climbing up the top is all worth it, for another magnificent views of Halong bay! Had fun & good exercise at the same time! Then dinner time, more good food on the boat with food demonstration & actual guests participation in Vietnamese spring roll making. 2nd day, taichi on the deck, early breakfast then kayaking & cruising on a sampan boat along Luon tunnel caves. Then brunch before check out. A wonderful experience indeed. Thumbs up & best wishes to Syrena Cruise.
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 471 week(s) ago

Hotels.com verified review

A highlight for us. Staff was great, room was lovely (we got a balcony with our room and it was lovely and very romantic), food was pretty good.
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 487 week(s) ago

Hotels.com verified review

Nice medium sized boat with helpful staff. 2 days is about right for this trip
Alicia
10.0
/10
Reviewed 496 week(s) ago

Hotels.com verified review

This review is solely for the Syrena boat and staff. if I had to do Ha Long bay again, I don't think I would do a cruise. I would probably stay on an island and do day trips to less traveled areas... there is just too many people at the places they take you. however, it's pretty fun to be on a boat, so if you do do a cruise one night was more than enough for me. The boat was clean, the staff was awesome, and the good was good (nothing mind blowing, but definetely good), the beds and room were quite comfortable as well. We got a room with a balcony. Definetely worth it!
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Keiichi
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with Partner
8.0
/10
Reviewed 331 week(s) ago

Hotels.com verified review

食事は、夕食はまずまず。朝食は 頂けない。ブランチは合格点だが、イマイチ。我々が利用した日の食事が毎回同じだとしたら、工夫が足りない。出身国が分かっているから、出来るだけ研究してそれに合わせられれば、合格だが、クルーザーと言うことを考えると、少し研究する必要ありと思う。 マネージャーの愛想良さ、努力、それに親切さはとても感じが良かった。船が建造されて10年と聞いたが、木造部分がかなり痛んでいた。幾クラシックの種類の船と言っても、少しずつ改良すべきだ。朝食とブランチの時間が近すぎて、一考を要する。船内のもてなしを再検討する必要有りと思われる。船長の航行操作が完璧、素晴らしかった。船室のドアが傷んでいて、鍵が上手く開け閉め出来ない。要修理、また、室内の蛍光灯が一つ切れていた。チェックが足りない。
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Inge Marie
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Friends and Family with Friends
10.0
/10
Reviewed 332 week(s) ago

Hotels.com verified review

Fantastik god service ombord, maden var super og værelserne var rene og pæne. Vi var heldige at få værelse på 1. sal hvilket betød en fantastisk udsigt til bjergene
toraji
8.0
/10
Reviewed 426 week(s) ago

Expedia Group verified review

1泊2日で利用しました。良かった点は、スタッフの対応の良さ。上陸時や船内の料理体験、イカ釣り体験などでは、親切に応対してくださいました。 船室と料理は、ものすごく良いとはいいませんが、及第点には達していると思います。広めの客室をリクエストして、その通りになりましたが、細長い部屋なので、寝室自体はそれほど広くはありません。 クルーズコースは一般的なものですが、いわゆる「サプライズ洞くつ」に寄れたのは良かったです。あとで知りましたが、別の船では1泊2日しても、ここに寄れないものも実際にあるようで、感動がまったく違うと思います。 やや残念な点は、風景に関しての情報提供が少ないところでしょうか。ハロン湾には、いろいろな形の岩があって、名前もついているように日本のガイドブックには書かれています。しかし、クルーズ中にそれらの紹介はありませんでした。不思議に思って、スタッフの一人に伝えると、そこからは親切に「あれはベトナムのお札に描かれている岩だ」などと丁寧に案内してくれました。同乗の外国人客からは「君たちのリクエストで、コースも少し変えてくれたようだ。ありがとう」と声を掛けられました。最初から案内があるのがベストかもしれませんが、この船のスタッフのフレンドリーさを考えると、いろいろ話しかけてみるといいかもしれません。
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Verified traveler
8.0
/10
Reviewed 430 week(s) ago

Expedia Group verified review

Very nice people and efficiently run trip. The rooms were in good condition with effective facilities.
Stefano
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with Partner
8.0
/10
Reviewed 432 week(s) ago

Hotels.com verified review

Die Cruise in der Halongbucht war sehr schön. Ebenso das Schiff.. Der Transport mit dem Bus von Hanoi in die Bucht (ebenso zurück) dauerte jedoch viel länger als angegeben.Auch mussten wir vor der Rückfahrt 2 Stunden auf dem Schiff im Hafen auf den Bus warten. Die Crew war freundlich und hilfsbereit.
Verified traveler
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Family
10.0
/10
Reviewed 458 week(s) ago

Hotels.com verified review

Super croisière 2 jours/1 nuit sur la baie d'Halong ! Nous avons été surclassés en suite sur cette réservation de dernière minute avec boissons et corbeille de fruits. Beau bateau avec un équipage très agréable et sympathique.
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