The Ritz-Carlton, St. Thomas

Everything was wonderful! Can’t go wrong!

Yes

We came home one afternoon after being on the Lady Lynsey for the day to find our hotel room ajar. No belongings were disturbed & I'm guessing maybe housekeeping didn't pull the door hard enough to latch it but I would expect less carelessness.

Staff were wonderful. We had a car and the valet service was a part of the stay, very pleasant valet staff. Loved swimming in at the beach in front of the hotel. One mile walking loop around property. Poolside service was awesome, again very friendly. Free cookies and drink samples came out a couple times. Loved having a balcony. Nespresso coffee makers in room and they provided coffee pods. Food was expensive, but that is st Thomas. We did a lot of exploring and honestly, we should have just spent all our time at the resort with maybe one or two planned excursions. Not sure if it was worth renting a car for.

The staff were good. Expected more from the Ritz. $900 in resort fees unacceptable.

Staff was amazing!!!

It was nothing you expect from Ritz Carlton, not well maintained room, rocky beach, poor service, bad food in the restaurants, air conditioner was not working in some of the buildings! For the price you pay I don’t recommend this hotel

Staff was top notch!

Pool is very nice with a great view. Service is average. Drinks are expensive and not much alcohol . People are very friendly at the resort and the staff

The seaside massage was spectacular and the view of the ocean while laying pool side is just breathtaking.

Room, staff, and amenities were amazing! We paid for the Club Lounge package and it was definitely worth it. Would strongly recommend to anyone looking to stay on St. Thomas.

Amazing resort, white glove service! Beautiful location!

Except for hilly terrain (I am 81) and walking everything was perfect. Golf cart rides by staff were great but needed to be supplemented.

hj

Great staff!

We will absolutely be returning within the next few months. Never experienced the customer service tht we recieved. Kimorah-lin in guest relations is an absolute Gem to this Ritz-Carlton. Everyone we spoke with was fantastic, food was great and room was immaculate! Thank you to everyone - ❤️ Carroll Family

Wonderful experience! Courteous staff and beautiful resort.

Six nights. Awesome bed. Friendly staff with great help about things to do, taxis, and restaurants etc. our first time in St Thomas and we will be back.

The RITZ Carlton, Saint Thomas. Amazing, memorable, fun and an everlasting experience. The best decision I have made about travel accommodation, in decades. This year, it was my wife's 50th and I wanted to surprise her with something unique and different. We also have 2 small children, ages 7 & 10. The Ritz Carlton was my immediate pick. Our philosophy is that if you travel somewhere unknown with small children, choose the best there is to avoid ugly surprises, disappointments or anguish. Do not penny pinch or fool yourself into thinking that you are some sort of a travel magician. I have tried that in the past, looking for deals, cut corners. . .and it turned out 50/50 in terms of excitement vs. disappointment. The Ritz Carlton Brand delivered what it is known for, worldwide. The moment we pulled into the Ritz Carlton with our rental car, the staff was extremely attentive, welcoming, happy and excited to see us. The Bellmen drove us with their golf cart to the section of the resort that is called CLUB LEVEL. Club Level is an all-inclusive accommodation, with complementary meals, beverages, specialized service, any sports gear you can possibly think of. It is a must do for anyone that expects being pampered, kick up their feet and truly forget about everything. The people, the staff, the elevated class in service, the attention to detail is what we will always remember. Every team member from concierge to service staff held the utmost professionalism. JamarRuthBerthaMaria

Everything about the Ritz was nice. The staff are the best part of resort. Friendly and eager to help out. If I had to complain about one thing, it would be the bathrooms around the resort...With the exception of the bathroom at Alora, none of them are airconditioned. Without air-conditioning, it get hits real hot, and the smell isnt pleasant either.