About Scoot

Scoot is Singapore's long-haul, low-cost airline, flying under IATA code TR and ICAO code TGW, with its home base at Singapore Changi Airport. Launched in 2011 as a wholly owned subsidiary of the Singapore Airlines Group, Scoot was created to let the SIA Group compete in the fast-growing budget travel segment across Asia Pacific and beyond. The airline began commercial flights in June 2012, with its very first route connecting Singapore to Sydney, and has since grown into one of the most recognizable low-cost carriers in the region.

In July 2017, Scoot merged with Tigerair Singapore, another SIA Group low-cost unit, bringing all of the group's budget flying under the single Scoot brand. Today, Scoot connects more than 60 destinations across Asia, Australia, Europe, and the Middle East from its Singapore Changi hub, including a growing number of routes to the Philippines. Scoot's frequent flyer benefits are tied into KrisFlyer, the loyalty program of parent company Singapore Airlines, and the airline runs on an unbundled fare model where travelers pay only for what they actually use, from checked baggage to seat selection and in-flight meals.

Airline Overview and History

Scoot was set up to fill a strategic gap in the Singapore Airlines Group's portfolio, targeting price-conscious leisure and business travelers on medium- and long-haul routes. Key milestones in the airline's story include:

• November 2011: Scoot Pte Ltd is officially registered as a wholly owned subsidiary of Singapore Airlines
• June 2012: Scoot launches its maiden flight from Singapore to Sydney using a Boeing 777-200 aircraft
• 2015: Scoot takes delivery of its first Boeing 787 Dreamliner, becoming one of the earliest low-cost carriers anywhere to fly a widebody jet
• 2014: The network expands to destinations in China, Japan, South Korea, and India
• July 2017: Scoot merges with Tigerair Singapore, folding all Tigerair routes and aircraft into the Scoot brand
• June 2017: Scoot launches flights to Athens, its first European destination, followed by Berlin in 2018
• 2024: Scoot is named World's Best Long Haul Low-Cost Airline at the Skytrax World Airline Awards
• 2020 to 2021: The network is scaled back during the global pandemic, with core routes and cargo operations maintained throughout
• 2022 to 2023: Scoot rapidly restores and expands service as travel demand rebounds across Asia Pacific, adding new Philippine routes along the way
• 2024: Scoot introduces the Embraer E190-E2 to serve lower-demand regional routes

Scoot's main hub is Singapore Changi Airport (SIN), consistently ranked among the best airports in the world and a key gateway for Southeast Asia. From Changi, Scoot connects travelers to destinations across the wider region, offering smooth onward connections thanks to Changi's extensive transit facilities. Scoot's mission is to inspire more people to fly through affordable fares paired with safe, reliable service, a value proposition that resonates strongly with Filipino travelers looking to explore Singapore and beyond without overspending.

Fleet and Aircraft

Scoot operates a modern mixed fleet of widebody and narrowbody aircraft, giving it the flexibility to serve short regional hops as well as long intercontinental routes. The fleet includes:

• Boeing 787-8 and 787-9 Dreamliner: Used on medium- and long-haul routes to destinations in Australia, Northeast Asia, India, and the Middle East. These jets feature a two-class cabin of Economy and ScootPlus, and the larger 787-9 variant can be configured to carry a high-density passenger load on Scoot's busiest long-haul routes
• Airbus A320 and A320neo: Narrowbody aircraft used on short-haul routes across Southeast Asia, including flights to the Philippines, Malaysia, Thailand, and Indonesia
• Airbus A321neo: A newer addition to the fleet, offering greater capacity and improved fuel efficiency on popular regional routes
• Embraer E190-E2: A smaller regional jet used to serve lower-demand routes with the right amount of capacity

The Boeing 787 Dreamliner fleet remains Scoot's biggest differentiator, making it one of the few low-cost carriers in the world flying widebody jets on long-haul routes. The Dreamliner's advanced composite structure, lower cabin altitude, larger windows, and improved cabin humidity all add up to a noticeably more comfortable flying experience, especially on longer sectors. Meanwhile, the A320neo and A321neo aircraft are equipped with newer-generation engines that burn significantly less fuel and produce fewer emissions, supporting Scoot's ongoing push toward more sustainable flying.

Top Flight Routes

Scoot runs an extensive network out of its Singapore hub, connecting travelers to destinations across Southeast Asia, East Asia, South Asia, Australia, and select cities in Europe and the Middle East. For travelers in the Philippines, Scoot offers convenient direct access to Singapore from several Philippine airports, plus onward connections across Scoot's wider network through Changi. Some of the most useful routes for Filipino travelers include:

• Manila to Singapore: The most popular Scoot route out of the Philippines, connecting Ninoy Aquino International Airport directly to Changi for onward connections across Scoot's network
• Cebu to Singapore: A well-served route from Mactan-Cebu International Airport, popular with Visayas-based travelers heading to Singapore for business, leisure, or connecting flights
• Clark to Singapore: A growing route from Clark International Airport in Pampanga, giving travelers in Central and Northern Luzon a more convenient departure point than Manila
• Manila to Sydney: A long-haul favorite accessible via a Singapore connection, popular with Filipino travelers visiting family or exploring Australia
• Manila to Tokyo: A sought-after connection to Japan, reachable through Scoot's Singapore hub
• Manila to Seoul: A high-demand connection for South Korea, especially during cherry blossom season and the fall foliage months
• Manila to Bangkok: A favorite regional getaway for shopping, temple visits, and Thai cuisine, connecting through Singapore
• Manila to Hong Kong: A popular choice for both leisure trips and short business travel

From its Singapore hub, Scoot also serves destinations such as Perth, Guangzhou, Hangzhou, Jeju, Jeddah, and Athens, among many others. Filipino travelers can take advantage of Scoot's Fly-Thru service, which lets checked baggage transfer automatically on connecting flights through Singapore, so there is no need to collect and re-check bags. You can browse more routes from the Philippines on Traveloka:

• Manila to Bali (Denpasar)
• Manila to Ho Chi Minh City
• Cebu to Hong Kong
• Manila to Kuala Lumpur
• Manila to Phuket

Baggage Allowance and Policies

As a low-cost airline, Scoot uses a pay-for-what-you-need model that lets passengers tailor their baggage allowance to their trip. Understanding the baggage rules before you fly can help you avoid surprise fees at the airport.

Carry-on Baggage

• Weight limit: 10 kg per passenger for Economy; 15 kg per passenger for ScootPlus
• Maximum dimensions: 54 x 38 x 23 cm, including handles and wheels
• Number of items: One cabin bag plus one small personal item, such as a handbag or laptop bag
• ScootPlus passengers: Allowed two cabin bags with a combined weight of up to 15 kg

Cabin bags that exceed the weight or size limit will be gate-checked as checked baggage, and applicable fees may apply.

Checked Baggage

• Economy (Basic fare): No free checked baggage included; must be purchased separately
• Economy (Value fare): Includes 20 kg of checked baggage
• Economy (Flex fare): Includes 20 kg of checked baggage plus flight changes
• ScootPlus: Includes 30 kg of checked baggage
• Maximum weight per bag: 32 kg for both Economy and ScootPlus
• Add-on options: Extra checked baggage can be purchased in 20 kg, 25 kg, 30 kg, 35 kg, or 40 kg blocks when booking on Traveloka

Buying checked baggage at the time of booking is considerably cheaper than paying for it at the airport counter, since Scoot charges a higher rate for baggage purchased on the day of travel. It pays to add your baggage allowance early when booking your flight.

Prohibited and Restricted Items

Scoot follows international aviation safety rules set by the International Civil Aviation Organization (ICAO) and Singapore's Civil Aviation Authority (CAAS). Key restrictions include:

• Flammable liquids, gases, explosives, and toxic substances are prohibited in both cabin and checked baggage
• Sharp objects, cutting tools, and sports equipment with sharp edges must be packed in checked baggage
• Lithium batteries, power banks (maximum 160Wh), and e-cigarettes may only be carried in cabin baggage
• Liquids in carry-on bags are limited to containers of 100 ml or less, packed in a single resealable clear bag not exceeding 1 liter total

Check-in Guide

Airport Counter Check-in

Airport counter check-in is available at every airport Scoot serves. Recommended arrival times:

• All flights: Check-in counters open 3 hours before departure for Boeing 787 flights and 2.5 hours before for Airbus A320, A321 and Embraer E190-E2 flights, and close 60 minutes before departure
• Passengers are advised to arrive at the airport at least 2.5 to 3 hours before the scheduled departure time, especially during peak travel periods such as the Christmas and Holy Week seasons in the Philippines

At the check-in counter, staff will check your travel documents, issue your boarding pass, and accept your checked baggage.

Online and Mobile Check-in

Scoot offers web check-in through its official website, available from 48 hours up to 1.5 hours before departure. Online check-in lets passengers:

• Select or change their seat
• Download or print their boarding pass
• Save time at the airport by heading straight to baggage drop or security

Passengers who have already checked in online and are not carrying checked baggage can head straight to the departure gate, saving a good deal of time at the airport. Mobile check-in is also available through the Scoot app.

Cabin Classes and In-Flight Experience

Economy Class

Scoot's Economy cabin is built for budget-minded travelers who want an affordable base fare with the flexibility to add on extras. Highlights include:

• Standard seat pitch of roughly 28 to 31 inches, depending on aircraft type
• Reclining seats on the Boeing 787 Dreamliner fleet
• USB charging ports on the 787 Dreamliner fleet
• Stretch seating with extra legroom available for purchase in bulkhead and exit rows

ScootPlus

ScootPlus is Scoot's premium cabin, available on Boeing 787 Dreamliner flights. It evolved from the airline's earlier ScootBiz product and now sits closer to a premium economy experience, with benefits including:

• Wider recliner seating with roughly 38 inches of pitch and a deeper recline
• 30 kg of included checked baggage
• 15 kg cabin baggage allowance across two bags
• A complimentary meal and drink
• Priority check-in, boarding, and baggage handling
• Power outlets and USB ports at every seat
• Seatback entertainment options on select aircraft

In-Flight Meals and Drinks

Scoot runs a buy-on-board model for Economy passengers, meaning meals are not included in the base Economy fare. Passengers can:

• Pre-book meals: Choose from a rotating menu when booking on Traveloka or the Scoot website, recommended since popular choices tend to sell out
• Buy on board: Purchase meals and snacks from the in-flight menu using cash or card
• Meal choices: A range of Asian and Western dishes are available, including halal-certified options, vegetarian meals, and snack boxes
• ScootPlus meals: A complimentary meal and drink are included with every ScootPlus fare

In-Flight Entertainment

Scoot offers ScooTV, a wireless streaming entertainment system available on select aircraft. Passengers can stream movies, TV shows, music, and games directly to their own devices, such as a phone, tablet, or laptop, by connecting to the onboard Wi-Fi network. ScooTV content can be purchased by Economy passengers and is included free of charge for ScootPlus passengers on applicable flights. On aircraft without ScooTV, passengers are encouraged to download entertainment to their personal devices before departure.

Passenger Policies and Special Services

Traveling with Children and Infants

• Children (2 to 11 years old): Must be accompanied by at least one adult aged 18 or older and require their own seat and ticket
• Infants (8 days old to under 2 years old): May travel on the lap of an accompanying adult at a reduced infant fare. Only one infant is allowed per adult
• Required documents: A valid passport for international travel; a birth certificate or official ID for all child and infant passengers
• Bassinets are available on Boeing 787 flights for infants, subject to availability, and can be requested at the time of booking

Pregnant Passengers

• Passengers who are up to 27 weeks pregnant may fly without any medical documentation
• Passengers beyond 28 weeks pregnant need a medical certificate confirming fitness to fly, issued within 10 days of departure
• Passengers who are more than 36 weeks pregnant with a single baby, or more than 32 weeks pregnant with twins or more, are not permitted to fly
• Consult your doctor before booking and carry all relevant medical documents with you

Passengers Needing Special Assistance

Scoot provides dedicated support for passengers with reduced mobility, visual or hearing impairments, medical conditions, or other accessibility needs. Services include:

• Wheelchair assistance from the check-in counter through boarding and disembarkation (request at least 48 hours before departure)
• Priority boarding for passengers who need extra time
• Cabin crew trained to provide in-flight assistance
• Acceptance of trained service dogs and emotional support animals on select routes, depending on destination regulations

Passengers who need to travel with medical equipment such as a portable oxygen concentrator, CPAP machine, or mobility aid should contact the airline at booking or at least 48 hours before departure to confirm approval and arrangements.

Unaccompanied Minors

• Scoot offers an Unaccompanied Minor Service for guests aged 12 to 17, which must be arranged in advance with a completed request form
• All children under 12 must be accompanied by a passenger aged 18 or older
• Young travelers aged 12 to 17 may fly alone with a signed parental consent form, subject to route and destination rules

Reschedule, Cancellation, and Refund Policy

Changing Your Flight

To reschedule a Scoot flight booked through Traveloka:

• Open the Traveloka app or website and go to the My Bookings section
• Select the booking you want to change and tap the reschedule option
• Choose a new flight date and time from the available options
• Pay any fare difference and applicable change fees

Reschedule availability and fees depend on your fare type. Flex fares include flight changes, while Basic and Value fares allow changes for a fee. Any changes must be made a set number of hours before the scheduled departure time.

Cancellations and Refunds

Refund eligibility depends on the ticket type and circumstances:

• Voluntary cancellation: Not refundable on any fare type, and no travel credit is given
• Airline-initiated cancellation: Passengers are entitled to a full refund or rebooking on the next available flight
• Scoot vouchers: Refunds may be issued as a Scoot travel voucher valid for future bookings

To request a cancellation or refund, go to your booking details on Traveloka and follow the guided process. Refunds are typically processed within 7 to 30 business days, depending on the payment method and refund type.

Why Book Scoot Flights on Traveloka

Booking your Scoot flight through Traveloka offers several advantages for Filipino travelers:

• Competitive fares: Access exclusive deals, flash sales, and promo fares that are not always available on the airline's own site, with all prices shown clearly in Philippine peso (PHP)
• Easy comparison: Sort and filter Scoot flights against other airlines by price, departure time, travel duration, and number of stops
• Flexible payment: Pay using credit or debit cards, GCash, Maya, or convenient installment plans, making it easier to book now and pay over time
• Instant e-ticket: Get your booking confirmation right away via email and the Traveloka app, with no manual processing delays
• Add-on management: Add baggage, meals, seat selection, and travel insurance directly during checkout on Traveloka
• 24/7 customer support: A multilingual support team is available around the clock for booking issues, changes, and travel questions
• Loyalty rewards: Earn Traveloka Points and access member-exclusive deals for your next booking
• Track price patterns: Turn on Price Alert for your preferred Scoot route and get notified whenever fares move, so you can book at a good time for your budget

Tips for Finding Cheap Flights on Traveloka

Try these strategies to find better value on Scoot flights booked through Traveloka:

• Book ahead: Scoot fares generally trend upward closer to the departure date, so booking 4 to 8 weeks in advance often gets you a better rate
• Stay flexible with dates: Use the Traveloka fare calendar to compare prices across different days and spot the most cost-friendly travel window
• Fly midweek: Tuesday and Wednesday departures often come with lower fares than weekend flights
• Turn on Price Alert: Use Traveloka's Price Alert feature for your preferred Scoot route and get notified as soon as fares shift
• Check the promo page: Visit the Traveloka flight promo page regularly for flash sales, seasonal offers, and Scoot promo codes
• Avoid peak season: Skip school holidays, Holy Week, Christmas, and long weekends for noticeably lower fares
• Choose the Basic fare: Pick Scoot's Basic fare if you are traveling light with just carry-on baggage, and add extras only when you actually need them
• Bundle your trip: Book flights and hotels together on Traveloka for extra savings through bundle discounts

How to Book Flight Tickets on Traveloka

Follow these steps to book your Scoot flight on Traveloka:

1. Visit traveloka.com or open the Traveloka app and go to the Flights section
2. Enter your departure city (for example, Manila) and destination (for example, Singapore), select your travel dates, and specify the number of passengers
3. Tap Search to view all available flights for your chosen route
4. Sort results by price, departure time, or travel duration and select your preferred Scoot flight
5. Choose your fare bundle: Basic (no checked baggage), Value (includes 20 kg), or Flex (includes 20 kg plus flight changes)
6. Enter passenger details, including full name as it appears on your passport or ID, date of birth, nationality, and contact information
7. Add any extras you need, such as additional baggage, seat selection, meals, or travel insurance
8. Review your booking summary, including total fare, taxes, and any add-ons you selected
9. Choose your preferred payment method: credit or debit card, GCash, Maya, or an installment plan, then complete the transaction
10. Receive your e-ticket instantly via email and the Traveloka app, and you are all set to fly with Scoot