Villa in Australia

Bad: 1. Wifi only work on the doorstep, inside the room it doesn't connect at all. Even after complain they don't make any difference. 2. The room always smell after the cleaning, 3. Only lift no. 3 have the access to the swimming pool which I had to press other 2 lifts to the g floor first to get the lift no. 3 and go to swimming pool. Good: 1. They clean room everyday. 2. They change all towels and aminities everyday. 3. They have ironing.

The hotel is strategically located in the heart of Melbourne CBD, with many restaurants and shopping area right on your doorstep. The hotel services, however, need to be improved. Lack of staffs at the reception resulting in long queue; Completely empty bodywash in the bathroom upon check in. While room phone was not working (making it troublesome to contact reception to ask for refill), long wait for housekeeping to come.

Really a good hotel 🫶, staff and services is nice 👌.

The location is good near victoria market.

During some circumstances, I visited the hotel again because during my last visit here, I found it good enough for me. Now after trying different rooms here I can conclude that. The deluxe king room is way better than the deluxe queen room one. The DKR is way more spacious and you get a relaxing cozy sofa to watch TV. While the DQR is so small compared to the DKR and it doesn't give you the sofa, even though the DQR offers the balcony, it also small and I still find it not that exciting. Next time I will be sure to order the DKR for my stay.

This my first choice to stay every time I'm going to Sydney by myself. Room clean, bathroom clean. But got bit upset about what happened last time, I left my things in the room before I check out. I contacted them to ask if they saw it, but they said didn't found anything in the room. Either they found it and throw it as a rubbish or they didn't check the room. Hopefully the house keeper can pay more attention about this.

Location is superb! Right infront of major tram stops, connected to malls and right in the middle of the action. Love the location! 10/10! Service of staff feels like a 3star hotel, not personable, not warmth, not helpful. Housekeeping is OK, can be improved for their price. Amenities are not restocked after housekeeping. Walls are thin, might be a melbourne thing. Not the hotel issue. Neighbours chat can be heard. Doors are slamming. Would stay for the location, nothing else!

We were dispatched to the last room on the corridor with 30-year old furnishing style. For all the room photos that you're seeing, tune the brightness down 5 notches and yellowness up 3 notches; They are all heavily photoshopped. Carpets didn't felt all that clean. I would have appreciated some room slippers. Shower = standing in a bathtub with weak water pressure. Most disappointing was the carpark. It is exceptionally small so most likely you would never get a lot. Don't count on it. We drove an EV and were quite serious in need to use the Tesla Destination chargers there. However, the hotel team just have no idea (and have no qualms) whether the chargers work or not. Anyway, the Tesla Destination chargers have no outgoing network connection. My app could recognize the chargers, but the chargers would not connect to the servers, and therefore fails to activate. In the middle of the night we decided to move the car to QVM to charge overnight. Read: cheaper overnight rates there too on weekend nights.

Great location in the middle of city. A lot of restaurant near the hotel, and also supermarket and minimarket. Walk only 5 menits to the tram. Nice and big room also. Excellence!