Issue #1: The Waiting Time
I booked for a 60 minutes body massage. The reservation process went smooth, I successfully scheduled a slot without hassle. So on the day I arrived on time, the reception told me to wait as the staff is still handling another customer - I ok’ed it. I waited for 20 min & there’s no sign that I’m going anywhere soon so I checked again with the reception - only to be told to wait for another 20min or so. I made a rsvp at 1pm, have waited for 20m & I have to wait for another (unpromising) 20m (could be 30, the rcpt said). Why didn’t they just schedule me for 2PM? So I started to complain.
Issue #2: The Service Skill
I eventually let in to the treatment room after I complained about #1. The staff walked in with an attitude that (imo) not professional. I ignored it, telling myself to just be positive - that I finally will get that massage needed. I didn’t mean to check out the clock, it just happened that my phone lit up, showing 1:27.
Unlike to my usual go-to massage places (that are still closed/not operating due to the pandemic), there was no real “structure” to the massage process & how it’s performed. Tried to “just enjoy” it - but what’s to enjoy?
Then it’s finished - done. Again I didn’t mean to check the clock but my phone just lit up by itself showing the time, it was 2:04. Whatever happen to the 60min Body Massage? It’s just 30min. M3 Salon could’ve just posted as it is & don’t lure people to think that it’s going to be a 60-minute bliss. LOL.
People are different & have various standard of service - This one is obviously not mine.
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Oh, the place is clean, bathroom is nice, parking space is good, and even the unofficial parking officer is nice. The reception also has a good attitude, just need to be trained better (or the management could develop a proper SOP altogether). You might want to visit this place if you ever need to park your car in the area or in need of a toilet. Lol.