— Traveloka SIM Exclusive 5% Off Discount —

The after-sales voucher includes a 5% discount code valid for the specified product list. Redemption is available until December 31, 2025, and SIM card bookings must be made by December 31, 2025.

— Service Info —

Airport Drop-off

Airport Pick-up

No additional fee is required for locations:

Additional fees are required for these locations:

*Other unlisted mountain and remote areas will be quoted separately (based on the voucher).

— Pre-Sale FAQ —

Q: Can the Meet & Greet sign be customized?
A: Yes, you can include any special requests, such as your company name, Chinese name, or nickname, in the booking notes.

Q: What is the recommended time between pick-up and flight departure?
A: For international flights, it is recommended to book the service 2.5-3 hours before departure. For low-cost airlines, book 3-4 hours in advance. For domestic flights, 1-2 hours before departure is ideal. The driver will wait up to 30 minutes from the scheduled pick-up time (grace period). If you do not show up within this time, it will be considered a voluntary forfeit, and no refund will be provided.

Q: What is the recommended pick-up time for airport pick-up?
A: Please provide the flight number and arrival time during booking. The driver will wait for 90 minutes (grace period) based on the actual landing time. If you do not show up within this time, it will be considered a voluntary forfeit, and no refund will be provided.

Q: What happens if the flight arrives earlier or is delayed for airport pick-up?
A: (1) If the flight arrives earlier, the driver will wait for up to 90 minutes based on the actual arrival time (free waiting time). (2) If the flight is delayed: If the delay is within 1 hour, the driver will wait for 90 minutes based on the actual arrival time. If the delay exceeds 1 hour, contact Traveloka customer service upon arrival to rearrange the vehicle. If the service is unavailable, a full refund will be provided

Q: What is the vehicle's capacity?
A: A 5-seater vehicle accommodates 1-3 passengers, while a 9-seater accommodates 4-7 passengers. Each car seat used reduces the passenger count by 1. Under Taiwanese law, children under 4 years old must use a car seat. The cost for each car seat is NTD200, payable to the driver on-site. If a passenger refuses to use the car seat, the driver reserves the right to refuse service without a refund. Please note the need for a car seat when booking

Q: What are the additional charges?
A: The displayed amount is the fee for each vehicle, including taxes and tolls. However, the price may vary based on additional services requested, such as using a car seat, multiple pick-up/drop-off points, or extended waiting times

Q: How much luggage can I bring?
A: Items placed in the rear trunk are considered luggage, while items carried, worn, or placed on seats are considered carry-on luggage. Oversized items (e.g., foldable bikes, strollers, wheelchairs) are considered special luggage and will be assessed separately. A 5-seater can accommodate 3 pieces of 24" luggage, or 2 pieces of 26" or 28" luggage. A 9-seater can accommodate 8 pieces of 24" luggage, 7 pieces of 26" luggage, or 6 pieces of 28" luggage. An ALPHARD can accommodate 3 pieces of 20" luggage, or 2 pieces of 28" luggage. A 15-seat medium-sized bus can accommodate 10 pieces of 26" luggage, or 8 pieces of 28" luggage. The number of seats will decrease as the number of luggage pieces increases. Failure to comply with these regulations will result in the forfeiture of the service without a refund. (As per most airline policies, the standard luggage size is 157.48 cm or 68.58 x 53.34 x 35.56 cm, and weighs around 22.68 kg.)

— After-sale FAQ —

Q: Can I change my booking after it's confirmed?
A: To change the pick-up time, please contact Traveloka customer service. Changes are not accepted within 3 days before departure, and any urgent changes will incur a fee

Q: Where will I meet the driver?
A: (1) Airport Pick-up with Meet & Greet: An airport representative will be holding a sign with your name at the arrival hall (on your right after clearing customs). Look for the Traveloka logo and your name on the sign, and the representative will guide you to the vehicle

Airport Pick-up without Meet & Greet: After collecting your luggage, proceed to Exit 20 (T1) or Exit 28 (T2) and notify the driver of your arrival. The driver will come to you from the airport parking lot or surrounding area. Please check the license plate before boarding (there may be a 5–10 minute wait, as parking outside the airport gate is prohibited and subject to fines)

(2) Airport Drop-off: The driver will meet you at your designated hotel or address. You can board the vehicle by checking the license plate number or ask the front desk to confirm if the driver has arrived

Q: What if I can't find the driver at the agreed-upon location?
A: (1) Airport Pick-up: If you can't find the person holding a sign with your name in the designated area at Taoyuan Airport, take a photo on the spot (including the time and location). The driver will also provide GPS or photo evidence. Failure to provide evidence will be considered a no-show, and no refund or compensation will be provided

(2) Airport Drop-off: If you can't find the driver at the designated location, take a photo on the spot (including the current time and location). The driver will also provide GPS or photo evidence. Failure to provide evidence will be considered a no-show, and no refund or compensation will be provided

Q: What is the surcharge for airport transfers that span across daytime and nighttime (10:00 pm - 6:59 am, UTC+8)?
A: (1) Airport Pick-up:
Flight arrives early, before the nighttime period: If the flight arrives before the nighttime period, no refund for the nighttime surcharge will be provided
Flight delayed: If the delay extends into the nighttime surcharge period, an additional NTD200 (5-/9-seater) or NTD400 (ALPHARD/15-seater bus) will be collected on-site

Example:

If Vanilla Air JW107 from Tokyo (NRT) at 7:00 pm on 11/01 was scheduled to land at Taoyuan (TPE) at 10:15 pm on 11/02, but arrives earlier at 9:40 pm, no refund for the nighttime surcharge will be issued
If Vanilla Air JW107 from Tokyo (NRT) at 6:00 pm on 11/01 was scheduled to land at Taoyuan (TPE) at 9:15 pm on 11/02, but lands at 10:10 pm, the nighttime surcharge will be collected on-site

(2) Airport Drop-off:
The driver will wait for 30 minutes (grace period) based on the pick-up time you provided. If the grace period goes into the nighttime surcharge period, an additional NT$200 will be collected on-site

Q: Are taxes included in the price? How can I get an invoice for reimbursement?
 A: All prices shown include taxes. An electronic invoice will be issued for each order and sent by email within 3 days after placing the order. Upon receiving the invoice, you can print it for reimbursement. For additional on-site services that require payment to the driver, please request a blank invoice/e-invoice in advance from customer service, or leave the information in the order to have the invoice sent to you via email

Look for the sign with the reservation name at the designated location in the arrival hall or the pick-up representative for Terminal 1 pick-up with Meet & Greet service

Look for the sign with the reservation name at the designated location in the arrival hall or the pick-up representative for Terminal 2 pick-up with Meet & Greet service

Contact the driver when at the arrival hall, then proceed to the outdoor pick-up point 20 for Terminal 1 pick-up without Meet & Greet service. Confirm the license plate number before getting in the car

Contact the driver when at the arrival hall, then proceed to the outdoor pick-up point 28 for Terminal 2 pick-up without Meet & Greet service. Confirm the license plate number before getting in the car