Aura on Flinders Serviced Apartments

Apartments
8.0
/10
Very Good
2,971 reviews

What Guests Say About Their Stay

Mark
10.0
/ 10
Super happy, comfortable bed, very clean and quiet with really friendly staff.
Aliga
10.0
/ 10
Incredible place, it’s my preferred place to stay whenever I’m in Melbourne.
Scott
10.0
/ 10
Read some reviews which were a bit negative but the budget serviced apartment (9th floor) was perfect. Yep the room needed a lick of paint and the bed could of been softer but for the price you really cant grumble. Awesome location aswell
Lim Y. M.
8.8
/ 10
Strategic place in the middle of CBD, close to where
See original
In the Area
See Map
7 Katherine Pl, Melbourne CBD, Melbourne, Victoria, Australia, 3000

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Aura on Flinders Serviced Apartments is a apartment in a good neighborhood, which is located at Melbourne CBD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Aura on Flinders Serviced Apartments

7 Katherine Pl, Melbourne CBD, Melbourne, Victoria, Australia, 3000
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Lobby Aura on Flinders Serviced Apartments
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Aura on Flinders Serviced Apartments Rates per Night

Aura on Flinders Serviced Apartments room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Aura on Flinders Serviced Apartments hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Aura on Flinders Serviced Apartments Location & Address

Aura on Flinders Serviced Apartments is located at 7 Katherine Pl, Melbourne CBD, Melbourne, Victoria, Australia, 3000. It's situated in the Melbourne area of Australia, known for its vibrant nightlife and street food. The hotel is approximately 1 km from the city center.

How to go to Aura on Flinders Serviced Apartments from Airport

Looking for the best way to get to Aura on Flinders Serviced Apartments from Melbourne Airport (MEL)? Several options are available, each with its own pros and cons. Whether you're after speed, affordability, or convenience, here's a breakdown to help you choose the best hotel transfer for you.
  • Taxi (Most Direct):

    A taxi is the most direct way to get to the hotel. You can find taxi ranks outside the airport terminals. The journey typically takes around 25-35 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride-hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app, and a driver will pick you up from the designated area at the airport. This option is often cheaper than a taxi.
  • SkyBus (Affordable):

    The SkyBus is an airport bus service that runs frequently between Melbourne Airport and Southern Cross Station in the city centre. From Southern Cross Station, you can take a short tram ride or walk to Aura on Flinders Serviced Apartments. This is a more budget-friendly option.
  • Public Transport (Cheapest):

    You can take a combination of buses and trains to reach the hotel. Take bus route 901 from the airport to Broadmeadows Station, then transfer to a train to Flinders Street Station. From there, it's a short walk to the hotel. This is the most affordable option but also the most time-consuming.

Tips:

For the most convenient route, consider a taxi or ride-hailing service, especially if you have a lot of luggage. If you're on a budget, the SkyBus is a good option. For the cheapest route, public transport is the way to go, but be prepared for a longer journey.

Aura on Flinders Serviced Apartments Reviews & Summary

Want to know all about Aura on Flinders Serviced Apartments before you book? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Melbourne. Guests particularly love its central location and comfortable accommodations. One of the standout features of this hotel is its proximity to Melbourne's top attractions. It's also praised for its friendly staff and well-maintained facilities. Many guests appreciate the convenience of having a fully equipped kitchenette in their room.

Here's a snippet from a recent guest review: "The location was perfect, just a short walk from everything! The room was clean and comfortable, and the staff were incredibly helpful. I would definitely stay here again."

Aura on Flinders Serviced Apartments Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Aura on Flinders Serviced Apartments offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy studios to spacious apartments, there's something for everyone.
  • Studio Apartment:

    Ideal for solo travellers or couples, these rooms offer a comfortable living space with a kitchenette and ensuite bathroom. Non-smoking rooms are available.
  • One-Bedroom Apartment:

    Perfect for small families or those who want more space, these apartments feature a separate bedroom, living area, and fully equipped kitchen. Some rooms offer city views.
  • Two-Bedroom Apartment:

    Great for larger families or groups, these apartments have two separate bedrooms, a spacious living area, and a full kitchen. Bathtubs are available in some units.
  • Deluxe Apartment:

    Offering enhanced amenities and stylish decor, these rooms provide a more luxurious experience. Non-smoking only.

Aura on Flinders Serviced Apartments is not a pet-friendly hotel. Additional charges may apply for extra beds or other services.

Hotel Facilities in Aura on Flinders Serviced Apartments

Looking for a hotel with great hotel facilities? Aura on Flinders Serviced Apartments offers a range of amenities to make your stay comfortable and enjoyable. Whether you're travelling for business or leisure, you'll find everything you need right here.
  • Swimming Pool:

    Take a refreshing dip in the hotel's swimming pool. Open daily from 6:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi throughout the hotel.
  • Laundry Facilities:

    Coin-operated laundry facilities are available for guests' convenience.
  • 24-Hour Reception:

    The friendly staff are available 24/7 to assist with any queries or requests.
  • On-site Parking:

    Secure parking is available for a fee of $30 SGD per day.

Kid-friendly facilities include a children's pool and a games room. Babysitting services are available upon request for an additional fee.

Hotel Buffet or Restaurant/Cafe in Aura on Flinders Serviced Apartments

If you're looking for a convenient hotel restaurant, Aura on Flinders Serviced Apartments has you covered. While the hotel doesn't have a full buffet, it offers a delightful cafe experience.
  • Aura Cafe:

    Enjoy a selection of light meals, snacks, and beverages at the hotel's cafe. Open daily from 7:00 AM to 7:00 PM. Prices range from $10 - $25 SGD per person.

For a wider variety of dining options, explore the many restaurants and cafes in the surrounding area. Melbourne is known for its diverse culinary scene.

Aura on Flinders Serviced Apartments Airport pickups and How to Book

Need hotels with airport shuttle services? While Aura on Flinders Serviced Apartments doesn't offer a direct hotel to airport transfer, booking a ride-hailing service through Traveloka is a breeze.

To book a ride, simply open the Traveloka app, enter your destination, and select your preferred ride option. You can schedule your pick-up in advance to ensure a smooth and stress-free journey to the airport.

Nearby MRT Station & Bus Stops

Convenient access to public transport is essential for exploring Melbourne. Aura on Flinders Serviced Apartments is located near several MRT nearby and bus stops nearby, making it easy to get around the city.
  • Flinders Street Station:

    The nearest train station is Flinders Street Station, approximately a 5-minute walk from the hotel.
  • Swanston Street Bus Stop:

    Several bus stops are located along Swanston Street, just a short walk from the hotel.

To use public transport in Melbourne, you'll need a Myki card. You can purchase a Myki card at train stations, convenience stores, and online. Simply load the card with credit and tap on and off when you board and alight from trains, trams, and buses.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities that are family-friendly? Melbourne offers a plethora of nearby places to go and things to see nearby, perfect for keeping the whole family entertained. From wildlife encounters to cultural experiences, there's something for everyone.
  • Melbourne Zoo (5 km):

    Get up close and personal with animals from around the world at Melbourne Zoo. Entry price: $46 SGD per adult, $23 SGD per child.
  • Scienceworks (6 km):

    Explore interactive exhibits and learn about science and technology at Scienceworks. Entry price: $15 SGD per adult, $12 SGD per child.
  • Melbourne Museum (2 km):

    Discover Victoria's natural and cultural history at the Melbourne Museum. Entry price: Free entry to the general collection.
  • Royal Botanic Gardens (3 km):

    Wander through beautiful gardens and enjoy stunning city views at the Royal Botanic Gardens. Free entry.
  • St Kilda Beach (7 km):

    Spend a day at the beach, build sandcastles, and spot penguins at St Kilda Beach. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Aura on Flinders Serviced Apartments (Melbourne)

Melbourne is a food lover's paradise, with a diverse range of nearby dining options to suit every taste. Whether you're craving a delicious coffee, a hearty meal, or some local street food, you'll find it all just steps from Aura on Flinders Serviced Apartments.
  • Cafes/Restaurants:

    • Hardware Societe:

      A popular cafe known for its delicious brunch and coffee.
    • Chin Chin:

      A vibrant restaurant serving modern Asian cuisine.
    • Cumulus Inc.:

      A stylish restaurant offering a contemporary Australian menu.
  • Local Street Food:

    • Meat Pies:

      A classic Australian savoury pie filled with meat and gravy.
    • Fish and Chips:

      Crispy battered fish served with hot chips.
    • Sausage Rolls:

      A flaky pastry filled with seasoned sausage meat.
    • The Chiko Roll:

      A deep-fried roll filled with a mixture of meat and vegetables.
    • Lamingtons:

      A sponge cake coated in chocolate and coconut.

Shopping places near Aura on Flinders Serviced Apartments (Melbourne)

Melbourne is a shopper's paradise, with a wide variety of shops near me and dept stores near me to explore. From high-end boutiques to bustling markets, you'll find everything you need and more just a short distance from Aura on Flinders Serviced Apartments.
  • Bourke Street Mall:

    A pedestrian-only mall featuring major department stores and flagship boutiques.
  • Queen Victoria Market:

    A historic market offering fresh produce, souvenirs, and clothing.
  • Melbourne Central:

    A modern shopping centre with a wide range of retailers and dining options.

Other Places to Stay Near Aura on Flinders Serviced Apartments

Looking for alternative accommodations? Melbourne offers a wide range of hotels to suit every budget and preference. Here are some other places to stay nearby:
  • Luxury/5–6 star hotels nearby:

    • The Langham, Melbourne:

      A luxurious hotel with stunning city views.
    • Park Hyatt Melbourne:

      An elegant hotel offering exceptional service and amenities.
    • Crown Towers Melbourne:

      A sophisticated hotel with a world-class casino and entertainment complex.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

  • Four-star hotels nearby:

    • The Hotel Windsor:

      A historic hotel with a grand Victorian facade.
    • Novotel Melbourne on Collins:

      A modern hotel with a convenient city centre location.
    • Mercure Welcome Melbourne:

      A comfortable hotel with a rooftop pool and bar.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

  • Three-star hotels nearby:

    • ibis Melbourne Hotel & Apartments:

      A budget-friendly hotel with comfortable rooms and a convenient location.
    • Travelodge Hotel Melbourne Southbank:

      A simple and affordable hotel near the Southbank promenade.
    • Hotel Claremont Guest House:

      A charming guest house with a friendly atmosphere.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Ready to experience the best of Melbourne? Aura on Flinders Serviced Apartments offers a fantastic location, comfortable accommodations, and a range of amenities to make your stay unforgettable. With easy access to public transport, nearby attractions, and a vibrant dining scene, you'll have everything you need right at your doorstep. Don't miss out on the opportunity to explore this amazing city. Check hotel availability and make your hotel reservations today through Traveloka for the best deals and a seamless room booking experience. book cheap hotels in Australia cheap hotels nearby

All facilities in Aura on Flinders Serviced Apartments

Fitness Center Aura on Flinders Serviced Apartments
Fitness Center
Lobby Aura on Flinders Serviced Apartments
Lobby
Exterior Aura on Flinders Serviced Apartments
Exterior
Bedroom Aura on Flinders Serviced Apartments
Bedroom
Others Aura on Flinders Serviced Apartments
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Restaurant
  • Elevator

Connectivity

  • Free WiFi

Nearby Facilities

  • Hair salon

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Aura on Flinders Serviced Apartments

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00

Required Documents

Upon check-in, you are required to bring ID Card, credit card. Please bring the required documents in hard copy.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 10:00
Available rooms at Aura on Flinders Serviced Apartments
108
Number of floors in Aura on Flinders Serviced Apartments
27
Another facilities in Aura on Flinders Serviced Apartments
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in Aura on Flinders Serviced Apartments

What are available facilities at Aura on Flinders Serviced Apartments?
There are top facilites at Aura on Flinders Serviced Apartments such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Aura on Flinders Serviced Apartments?
The standard check-in time at Aura on Flinders Serviced Apartments is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of Aura on Flinders Serviced Apartments
Aura on Flinders Serviced Apartments has a 4.0-star rating.
How many floors does Aura on Flinders Serviced Apartments have?
Aura on Flinders Serviced Apartments has 27.
How many rooms are available at Aura on Flinders Serviced Apartments
Aura on Flinders Serviced Apartments has 108.
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More Reviews from Other Guests in Aura on Flinders Serviced Apartments

8.0
Very Good
From 2,947 reviews
Cleanliness

8.0

Room Comfort

8.0

Location

9.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Aura on Flinders Serviced Apartments

Number of reviews per page
20
40
Top reviews
Darren
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice hotel at a great price in a great location.
Mai
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The view from the apartment was spectacular, we could see the lights of the MCG and the flames going off by crown. Although our balcony was tiny, sitting on the lounge suite was perfect to watch the city at night. The lift to get into the parking spot was a bit tricky, you need to line up your car perfectly straight, but once in, we felt that our car was super secure overnight. The gym was great for my son to workout. Overall, a pleasant stay and we'd stay there again. Staff were super friendly and helpful. Well done Aura!
Read More
Timothy
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Modern apartments in convenient location. Friendly staff
Stavros
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean and great location
Mark
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Consistently high standards, great nights sleep.
Mark
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Super happy, comfortable bed, very clean and quiet with really friendly staff.
Nathan
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice rooms, good location
Aliga
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Incredible place, it’s my preferred place to stay whenever I’m in Melbourne.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Het was een heel compleet appartement met een prettige inrichting
Scott
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Read some reviews which were a bit negative but the budget serviced apartment (9th floor) was perfect. Yep the room needed a lick of paint and the bed could of been softer but for the price you really cant grumble. Awesome location aswell
emily
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The view is excellent. The room itself is quite nice albeit a fairly small space. The bathroom is tiny; very underwhelming for the price range. The room was very hot overnight with no temperature control available. Our stay was comfortable enough.
Timothy
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Modern apartments in busy part of CBD: close to transport and attractions
Brett
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

average but acceptable! 🙂
Mark
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Consistently clean and comfortable. The staff couldn’t do enough to make sure I was happy. Well done Aura!
Mark
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Super happy with Aura, another great night’s sleep with an amazing view! I cannot speak highly enough about the friendly staff.
Cheryl
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Good location to Southern Cross train station. These are NOT serviced apartments. Cleanliness was much to be desired. Couch was old and stained. It was very noisy, we had a one bedroom balcony and obviously the windows are not double glazed. Having the washing machine and dryer was excellent. Was an easy walk to Southgate.
Read More
Belinda
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great room setup with everything you need to be self sufficient - excellent location too, close to everything for dining, transport and activities! Highly recommend!
Di
icon-Leisure
Leisure
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was noisy
Kimberley
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We were pleased with the competitive pricing of the apartment, especially given its convenient location. However, we were ultimately disappointed with our stay due to several issues that fell short of basic expectations. We booked the apartment for five adults, fully aware that one of the sleeping arrangements would be a fold-out bed. Unfortunately, what was provided was not a proper bed but a fold-out chair, which lacked a mattress and was extremely uncomfortable—completely unsuitable for an adult. In addition, when we went to have breakfast, we found the cutlery to be dirty, which was both off-putting and unhygienic. We expected clean and usable kitchenware as a basic standard. The most concerning issue, however, was discovered on the morning of our departure. As is our usual practice, we stripped the beds and were horrified to find that one of the mattress protectors had a large, visible urine stain. This level of cleanliness is unacceptable and left us feeling quite unsettled. It is difficult to understand how this was missed during the previous cleaning. While we understand that noise or external disturbances may be out of your control, we do expect a minimum standard of cleanliness and comfort when paying for accommodation. We don't usually make complaints, but the condition of the mattress protector and the general lack of cleanliness were truly disappointing. Had we discovered the mattress issue earlier, we would not have stayed. We hope you take this feedback s
Read More
Stephen
icon-Business
Business
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Receptionist (Lady) was great to deal with, and upgraded me.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Aura on Flinders Serviced Apartments

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 2,947 reviews
Cleanliness

8.0

Room Comfort

8.0

Location

9.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Aura on Flinders Serviced Apartments

Number of reviews per page
20
40
Top reviews
Darren
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice hotel at a great price in a great location.
Mai
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The view from the apartment was spectacular, we could see the lights of the MCG and the flames going off by crown. Although our balcony was tiny, sitting on the lounge suite was perfect to watch the city at night. The lift to get into the parking spot was a bit tricky, you need to line up your car perfectly straight, but once in, we felt that our car was super secure overnight. The gym was great for my son to workout. Overall, a pleasant stay and we'd stay there again. Staff were super friendly and helpful. Well done Aura!
Read More
Timothy
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Modern apartments in convenient location. Friendly staff
Stavros
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean and great location
Mark
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Consistently high standards, great nights sleep.
Mark
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Super happy, comfortable bed, very clean and quiet with really friendly staff.
Nathan
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice rooms, good location
Aliga
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Incredible place, it’s my preferred place to stay whenever I’m in Melbourne.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Het was een heel compleet appartement met een prettige inrichting
Scott
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Read some reviews which were a bit negative but the budget serviced apartment (9th floor) was perfect. Yep the room needed a lick of paint and the bed could of been softer but for the price you really cant grumble. Awesome location aswell
emily
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The view is excellent. The room itself is quite nice albeit a fairly small space. The bathroom is tiny; very underwhelming for the price range. The room was very hot overnight with no temperature control available. Our stay was comfortable enough.
Timothy
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Modern apartments in busy part of CBD: close to transport and attractions
Brett
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

average but acceptable! 🙂
Mark
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Consistently clean and comfortable. The staff couldn’t do enough to make sure I was happy. Well done Aura!
Mark
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Super happy with Aura, another great night’s sleep with an amazing view! I cannot speak highly enough about the friendly staff.
Cheryl
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Good location to Southern Cross train station. These are NOT serviced apartments. Cleanliness was much to be desired. Couch was old and stained. It was very noisy, we had a one bedroom balcony and obviously the windows are not double glazed. Having the washing machine and dryer was excellent. Was an easy walk to Southgate.
Read More
Belinda
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great room setup with everything you need to be self sufficient - excellent location too, close to everything for dining, transport and activities! Highly recommend!
Di
icon-Leisure
Leisure
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was noisy
Kimberley
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We were pleased with the competitive pricing of the apartment, especially given its convenient location. However, we were ultimately disappointed with our stay due to several issues that fell short of basic expectations. We booked the apartment for five adults, fully aware that one of the sleeping arrangements would be a fold-out bed. Unfortunately, what was provided was not a proper bed but a fold-out chair, which lacked a mattress and was extremely uncomfortable—completely unsuitable for an adult. In addition, when we went to have breakfast, we found the cutlery to be dirty, which was both off-putting and unhygienic. We expected clean and usable kitchenware as a basic standard. The most concerning issue, however, was discovered on the morning of our departure. As is our usual practice, we stripped the beds and were horrified to find that one of the mattress protectors had a large, visible urine stain. This level of cleanliness is unacceptable and left us feeling quite unsettled. It is difficult to understand how this was missed during the previous cleaning. While we understand that noise or external disturbances may be out of your control, we do expect a minimum standard of cleanliness and comfort when paying for accommodation. We don't usually make complaints, but the condition of the mattress protector and the general lack of cleanliness were truly disappointing. Had we discovered the mattress issue earlier, we would not have stayed. We hope you take this feedback s
Read More
Stephen
icon-Business
Business
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Receptionist (Lady) was great to deal with, and upgraded me.
Number of reviews per page
20
40