Brussels Marriott Hotel Grand Place

Great stay

Location was perfect

The check in staff were very rude and wanted everyone’s ID. This was very strange and never heard of this before. I checked in my luggage and they never could find it so I would have to go help. The elevators are extremely slow which caused a lot of frustration from everyone. The location is ideal but not sure this hotel meets Marriott standards.

Great hotel

I asked for the concierge to order a van for the morning. When morning arrived the staff had changed and acted like I didn’t request a cab even though I watched the concierge write it in the book. We accepted a very smushed cab ride to the airport. The Marriott restaurant double charged me. When I inquired the staff acted like I was stupid by telling me I ordered twice the food. I stood my ground, a manager was called and easily changed the charge. Overall all poor staff performance.

This is absolutely a lovely hotel. Very nice accommodations. We had a separate room with two beds and an additional bathroom for our kids and it was nice to have the extra space. Close to Grand Place, etc. I would for sure stay here again. Brussels was not our favorite city but if you are going to come stay here!

I travel here for work often, hotel is excellent.

Would stay again

Very helpful staff

The location was excellent 👌

They clean room badly. It was on floor some piece of paper. They didn’t change tissue box even our box was empty. We asked and they bring 1 1/2 hours later. Nobody refill body wash it was almost empty. But hotel location is terrific. Breakfast is fine but price wise better to eat outside. We had few times because we had early tours . So I recommend to stay because location is very good and convenient.

Great location

Staying here since 2008… excellent hotel with wonderful staff , at a great location…. Keep up the good work !!

Perfect location, helpful staff, great breakfast. It is close to all sightseeing attractions. The room is big enough with good amenities. Will stay again.

We stayed for 4 days along with my wife and son. The stay was good. The location was unbeatable and central to top spots. Breakfast was ok,asian items were missing . Overall the property is an average one,but being located in Grand Place is a highlight. A big shout out to Mr.Oualid Aarabi who was very helpful before the trip.

Perfect

Just the perfect location

Room was ok! Very noisy area, had a sewage smell in washroom, advised them and nothing was done. Had ask for a wake up call, never received a wake up call. Will not stay there again

Didn’t get me in

For a Marriot the location is excellent and the staff amazing but there are some improvements to be made.The hotel is in an excellent location, everything is walking distance within central Brussels! Our view especially overlooking the Bourse was wonderful. The room is nice but quite cosy when a rollaway bed is added for our child. Shower strength is very good although the plugs are slow draining in the shower and wash basin. Breakfast buffet is fine - I would say being lactose intolerant that it could be improved with full allergen labelling of all food which is lacking and there is no vegan butter which is disappointing. The reason for dropping the two stars besides the allergen food labelling is the bedding. The first night we went to bed late and to our dismay the topper on the bed felt like sleeping on horse hair - scratchy and fibrous and horrible to sleep on. Incredibly we were told this is standard bedding for the Marriott - its horrifically uncomfortable and then when I peeled back the sheet, found it was stained which was nasty. We were told there was no alternative hypoallergenic topper available as they were all booked out however the next evening we came back to the hotel and found the topper was changed to hypoallergenic feather one and it was like sleeping on a completely different bed. An apology card and some hors d’oeuvres were in the room too which was appreciated.