Le Châtelain

Room was clean, staff were very helpful and accommodating, shower was great, the room had everything I needed and if I needed anything else in the coffee station or bathroom, they would bring it. The neighborhood is great and has lots of nice restaurants and cafes nearby!

Staff were very helpful, great location close to tram and local shops, with the centre of Brussels also within walking distance

I had a nice stay at Le Châtelain overall. The hotel is clean and comfortable, and the staff were generally friendly. The room was fine, but quite dated. It was more like a 4 star standard than a 5 star. Location wise, it’s a little away from the main areas, but still decent if you don’t mind a short trip to get around Brussels. Nothing major to complain about, but also nothing that really stood out as amazing. A nice place to stay, just don’t expect full luxury.

The toilet was small.

Very good hotel

Disappointing. Room had not been cleaned I had to remove hairs from toilet seat and rinse bath before taking a shower on arrival after a 10 hour journey. Coffee maker was not clean, bed-side tables were dirty as was phone/tv remote. Bathroom basin plug was broken and got stuck in the plug hole so could not use the basin! Room generally tired and dated. Aircon was set at 24c so room was way too warm for me and could only be reduced to 20c and very noisy. Complained on first evening, was assured everything would be thoroughly cleaned and addressed the next day. I reminded the staff at reception the next morning at 7.30am and on returning to the hotel after a twelve hour day out I went to the room and nothing had been rectified. The bed had been made and a basic clean but that was it. I then complained for the third time and they moved me to an upgraded room which was much better but still the phone and remote were not clean. On the second night they brought me a free glass of wine after my complaints. The staff were polite when I complained to them but it should not take to do so 3 times to get something done-no communication between staff. It was as though the room I was given was a room used by staff and not generally used for guests. It was at the end of the corridor next to the exit stairs. On my last day after check out I intended to stay in their ‘garden’ before leaving only to be told it was closed as there was a meeting taking place. This hotel is not 5 star.

Excellent choice. Lots of good options nearby.

Helpful friendly staff

Fantastic breakfast with attentive service. The room was exactly as needed, very clean and quiet.

Friendliness of the staff

Front desk staffs are excellent and super helpful. We almost got ripped off by a taxi driver, thankful that they had our backs

Excellent hotel, very helpful staff, lovely breakfast, will definitely stay here again.

Nice property in the city, clean and convenient to attractions

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Enjoyed the firmness of the mattress. Room was clean and spacious. Great hair products and accessories. Staff was very polite and super friendly.

The area was a bit rough not used to that

Great location and rooms in the back are very quiet. You can even open the windows! Front desk staff are very professional and it's actually possible to find parking on the street. Don't miss the Wednesday afternoon market on place Chatelain.

Easy communication. Very pleasant staffs.

Very nice property and great staff

The hotel is in a great location, but is definitely leaning more towards dated. The price is somewhat reflective of this though. While is it more dated, the service is superb. Janis was very accommodating, friendly, and eager to help. Overall a really great location, great service, and average hotel room.