The Brunei Hotel

Overall good. Friendly staff and service

Think that hotel is overpriced. Water pressure is low and toilet is smelly and musty. AC is not really working. Breakfast was alright. Front desk service is non existent.

This is a great location and walking distance to all the major monuments and transport and mall As there was construction on going there was some noise but staff had informed us beforehand. Breakfast options are great and would recommend

I was happy with my stay here - clean bathroom, spacious bedroom, friendly staff. The hotel is within walking distance to the Royal Regalia Museum, the Saifuddien mosque & the Yayasan shopping mall. The hotel arranged for a private tour for me for a reasonable price which included the city tour & tour of Kampong Ayer & the mangove forest. There is also a complimentary shuttle to the Gadong Night Market. I would stay here again.

Overpriced, in the center of the city, felt safe and staff were all kind. However, staff knew nothing about anything. I got blank faces repeatedly about suggestions where to go, what to eat etc. Food at restaurant was overpriced.

We very much enjoyed our stay at the Brunei Hotel

Great location whilst visiting Brunei, very walkable and taxis also nearby if you want to travel further away. Hotel is very clean and comfortable.

Friendly staff

Very good 👍

O had a great experience at the Brunei Hotel, staff welcomed promptly, assured me in every question and dropped and picked me around town to sightseeing the historic center, I cannot thank enough, also location is amazing to walk around everything is strategic, thanks for all the help

Very clean. Staff was excellent. Breakfast was good. Room was comfy but a bit small. Shuttle service was really nice to have. Location of hotel is great - super close to water village and many other attractions. Only complaint is that it took at least 20 minutes to get hot water in the shower even though we were only on the second floor. Overall a very good stay and I would recommend this hotel.

The Brunei is unpretentious. yet provides excellent service not inferior to 5* hotels. Visiting the Sultanate during Ramadan was interesting and challenging and the Brunei managed to accommodate foreign tourists with great service and sensitivity. We are totally satisfied with our stay at The Brunei.

Only plus point it’s location is centralised. Service provided was “so so”, would have stayed at the first hotel when I was in Brunei - Radisson ! Hotel charged guest $25 per person to airport ! Took Dart ( Uber version ) & it’s only @$12 !!!! For breakfast , Ordered beverage at the counter as the coffee was not nice! And was charged , was only informed after we drank ! So end up need to pay @$10 !! But I reasons out / negotiate with hotel staff that the last day we will check out early thus unable to have breakfast at the hotel eventhough payment so why not waive the $10!!! But NO !! They didn’t! It’s not abt the payment it’s the small thing hotel can provide / give to guest so that we feel welcome , appreciated ! I have stayed in Swiss , Hamburg & Frankfurt hotel with no problem . Service was tip top and they went an extra mile for guest ! Anyway another observation,we witness a maintenance was being carried out but the door was open wide!!! to a corridor that outsiders can enter & can go straight up to guest rooms ! OMG !!! that’s it ….not returning to this hotel!!

Best location for convenience to attend national events

EXCELLENT SERVICE AND WELCOMING STAFF.

This hotel is really nice. The staff are so friendly and helpful. I visited during Ramadan and they still managed to accommodate me eating meals during daylight hours. The room was very quiet and comfortable.

لا

Great hotel.

Best entertainment in hotel room, netflix connectivity

I liked the fast internet connection, the hospitality provided by the staffs, the location of our room, the complimentary water dispenser on our floor, the quick elevator and auto hand sanitizer dispenser next to it (on the ground floor), the in-room entertainment and the toilet with hose. The hotel also managed to reserve a parking slot for us as requested. I disliked the traces of hair on the bedsheet and the lack of amenities. If it is a room for two or three adults, it is sensical for the hotel to provide the amenities accordingly such as toothbrushes, mugs, glasses and towels in two or three sets/units respectively without the need to call for room service since it is an inconvenience and a hassle. No hotel slippers were also provided.