The Capital Residence Suites

Property is centrally located and moderately priced. The WiFi is absolutely useless and not even stable enough to check in for our outbound flight. The beds were hard and uncomfortable. The staff was friendly and helpful.

Breakfast is poor Late check out - paid Airport transfer is ok but late pick up

Only short walk into the centre. Staff very friendly and helpful. Free Airport Shuttle. Good breakfast selection. Efficient Air Conditioning. Reasonably priced.

Excellent value Clean rooms Friendly Staff Excellent breakfast Free shuttle to airport

I like this hotel because they have a complimentary airport shuttle transfer service which is very convenient for travelers. The staffs at this hotel is very helpful and friendly. Especially the cheerful van driver Mr Boy. He's like a tour guide. It's just a short ride from Airport to Hotel. He will give information about the landmarks whenever the van passes the building/area. Kudos to him! The room is very spacious and clean.

Good place to stay. Good value for the money

Good price, helpful and kind staff. They offer a city tour for $5. Airport pickup and drop off for free.

Wednesday and Friday the hotel does Not offer city tours. During Ramadan the less than tasty breakfast is not available in the dining area, no tourists allowed. Your breakfast is placed on a tray in the hallway outside your room where you are expected to eat it.i have never experienced this. In our opinion pay a little bore for a proper breakfast in a designated dining area. For $80. In Asia we consistently do much better. Boys, a hotel staff driver came to our rescue by offering a “Free” city tour of all the highlights. His ability to speak English, his local knowledge and patience were excellent and appreciated. It transformed our visit in a most positive way. Thank you Boys your most kind offerings are sincerely appreciated.

Friendly and helpful staff. We were in transit for 19hrs in Brunei. Our flight delayed and reached past midnight but the staff still waited and picked us up at airport. We had simple buffet breakfast at hotel. Then had city tour 9.40am - 3pm. Then sent us to airport. The bed was comfortable and room was clean. There was hot and cold water dispenser in the room. Thank you for all the complimentary services, it made our transit and first visit to Brunei an enjoyable and memorable one.

The airport shuttle was super convenient and really helped us out. Breakfast was pretty basic. After getting completely soaked in the rain, we asked for some extra towels—there were only two bath towels and two small washcloths in the room. To our surprise, they actually charge for extra towels! Definitely not what we expected.

The staff was friendly and helpful. Airport transportation was provided . The hotel had tours available which I enjoyed. The driver for the excursion was funny and knowledgeable.

Free shuttle to the airport was great, and walk-able distance to major tourist sites

Uncomfortable mattress, terrible breakfast not much positive to mention about this place!

Nice friendly hotel a short walk from the centre of town. Airport pickup and drop off was great, a very useful feature. Clean, large room. City was very safe in general. Quite decent buffet breakfast. Free tour of city is basically dropping you off at various sites but it's a good free service.

The airport shuttle was easy to find. The manager and the Starr were very helpful. City tour arranged free by the hotel is a very nice gesture.

everythings are nice

This is a real travellers hotel. They have 2 buildings, the first one where you checkin and long term residents stay there. The sexond building is for tourists. The hotel offers a free airport transfer service so remember to book in advance otherwise it will cost you around 10BND each way via Dart. The breakfast is really poor but that doesnt matter because of the benefit of the transfer and most importantly the hotel offers a free day tour of the highlight. Boy-ok was our guide and he was fantastic. The power in the shower was great and we slept comfortably on the beds. This is not a glamorous hotel but it is an authentic travellers hotel and i would recommend this is you're okay to go without the luxuries. The only thing i would suggest an improvement on is making sure that the room has AC turned on prior to a customer's stay as it gets really hot and it takes a while for the room to cool down.

Great hotel. In the center of the city. Staff is very helpful. Shower was hot, room was comfortable and clean. AC and WiFi are good

Customer service wasn't great.

The rooms were hot because the ac needs a key to turn on. It takes over an hour to cool the room. The faucet leaked. There was a festival going on close to the hotel and it was very noisy on a Weekday night. The refrigerator froze my medicine. The front office and restaurant staff speak limited English. The restaurant is only open for breakfast. There’s a free tour but it’s not mentioned on website.