Holiday Inn Express & Suites WEST EDMONTON-MALL AREA by IHG, an IHG Hotel

Friendly staff. Breakfast was fine, very clean.

I like how close it was to mall...the arena and anywhere I wanted to go within 9-20 mins away. Good customer service. Clean. Free hot breakfast was a bonus.

What i didn't like was the room i had.the toom sbove us there were children jumping off the bed and i had to call the front desk several times .

Nice clean hotel in an excellent Location

Good and comfortable

Every was good, just very loud during the at parking lot!

I like the convenience of the location

Nice staff

The bed was probably one of the most comfortable I have ever slept in! I need to find out the brand of mattress! Hotel staff was helpful and friendly, very clean hotel, good breakfast! Underground parking was a little tricky we parked under the adjoining hotel and went up the elevator that lead to that hotel which was find coming in, but going out we couldn’t access that hotel to get close to our car.

quiet in room staff friendly

safe and friendly staff

Clean and in west Edmonton

I upgraded my room to have a jacuzzi and it was amazing I loved it, I just wish the actual room was better placed the tv was off centre the room was so big and empty, but other then that I loved it.

Nice rooms, comfy beds

After checking in early which I appreciate the staff accommodating. We quickly left and returned late in the evening. We only realized that our toilet did not work until after my son went to sleep. So i'm moving at that point, it was not feasible. The late night staff supplied a couple options and I tried plunging the toilet, which did notnfix the issue. She agreed that we could get a a second room in the morning to properly get ready. When we called in the morning, the gentleman at the desk.It's only suggested to come down and use the public washing. Quite frankly, after dropping however much money for a room to not be given a function toilet and then the suggestion of using the lobby toilet is unacceptable. Providing pictures is not going help.

Our stay with the holiday was great, staff is always friendly and helpful. Clean, spacious rooms. Walking distance to Walmart. They continually check in with you to make sure your stay is going great, love this feature. Will be back to stay again.

Friendly staff. Great breakfast.

Excellent

Great place!

Staff are less than helpful. I arrived late Friday to a clogged toilet. Next day had clogged toilet still after three calls and numerous attempts at plunging they assured me it was good. That night still would not flush. I left dirty plunger water on my floor and I had to ask them to clean it after a fourth attempt trying to get this toilet to flush. They told me I’m right it doesn’t work. After back-and-forth conversations with the front desk, they finally moved me to another room with less beds. When I asked for a cot, they let me know it was $25. However, they also let me know there was none available. I ended up having two rooms super unimpressed with the service would not stay again.