Ascott Huai Hai Road Shanghai

8.2
/10
Very Good
530 reviews

What Guests Say About Their Stay

Catherine
10.0
/ 10
We stayed at Ascott Huai Hai Road for 5 nights and it was 1 of the best so far, for the amount that we paid for. Service has been top notch from the moment we stepped in. We had to change rooms once as the room below us had a burst pipe, we appreciate that they personally informed us of the issue, and managed to find us a similar room 2 floors down almost immediately. We had left behind my daughter's camera upon checkout and only realised it late that night. When I messaged the hotel via this app, I got an immediate reply from Ethan Chen. I still preferred to talk over the phone and managed to get through, afterwhich he offered to send the lost and found item via package delivery to our new hotel within a day. I offered to pay for the delivery service, but they waived it and said it was their job. Really touched by their actions and it is not something that we take for granted. We will reocmmend this hotel to friends and family who visit Shanghai in future!!
Renjiang
10.0
/ 10
Front desk is very responsive. River is extremely knowledgeable and helpful. The housekeeper Ms. Ling did excellent job. Highly recommended.
Guiness
10.0
/ 10
The hotel room is spacious and comfortable. The hotel location is very convenient. There are many shops and restaurants nearby. A subway station is across the street from the hotel. The hotel staff is friendly.
In the Area
See Map
No 282,Huai Hai Road Central, Huangpu District, Huangpu, Shanghai, China, 200021

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Ascott Huai Hai Road Shanghai is a good choice when you are visiting Huangpu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Ascott Huai Hai Road Shanghai

No 282,Huai Hai Road Central, Huangpu District, Huangpu, Shanghai, China, 200021
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Discover More About Ascott Huai Hai Road Shanghai

What You Might Like - All About Ascott Huai Hai Road Shanghai

Ascott Huai Hai Road Shanghai consistently receives rave reviews, earning its reputation as a top choice for travellers seeking a luxurious and convenient stay in the heart of Shanghai. Guests frequently praise the hotel's impeccable service, highlighting the friendly and efficient staff who go above and beyond to ensure a comfortable experience. The prime location, close to many attractions and transport links, is another major draw, making it easy to explore the city. Many appreciate the spacious and well-appointed rooms, offering a tranquil retreat after a day of sightseeing. Overall, the Ascott Huai Hai Road Shanghai provides an exceptional blend of luxury, convenience, and outstanding service, making it a truly memorable place to stay.

The hotel's popularity stems from its perfect blend of modern elegance and traditional Chinese hospitality. Its central location offers easy access to Shanghai's vibrant shopping streets, cultural landmarks, and bustling nightlife. The spacious apartments provide ample room for families or groups travelling together, while the well-equipped fitness centre and swimming pool cater to those seeking relaxation and rejuvenation. Guests consistently mention the exceptional value for money, considering the high level of service and amenities provided. A recent guest review summed it up perfectly: "A fantastic stay! The staff were incredibly helpful, the apartment was spacious and luxurious, and the location was unbeatable."

Concept & Design Ascott Huai Hai Road Shanghai

Ascott Huai Hai Road Shanghai boasts a sophisticated design concept that seamlessly blends modern aesthetics with classic Shanghai charm. The hotel's architecture and interior design reflect a contemporary interpretation of traditional Chinese elements, creating a stylish and inviting atmosphere. While not explicitly attributed to a single famous designer, the overall aesthetic is clearly the result of meticulous planning and execution, resulting in a space that feels both luxurious and comfortable. The attention to detail is evident throughout, from the carefully selected furnishings to the subtle use of colour and light.

Stepping into the hotel lobby is like entering a tranquil oasis. The spacious and elegantly appointed space is bathed in natural light, creating a welcoming and calming ambiance. Comfortable seating areas invite guests to relax and unwind, while the warm, neutral colour palette enhances the feeling of serenity. The lobby's design is both functional and aesthetically pleasing, providing a seamless transition between the outside world and the hotel's luxurious interior. It's the perfect place to start and end your day in Shanghai.

Different Hotel Room Types Available in Ascott Huai Hai Road Shanghai

Choosing the right hotel room type is crucial for a comfortable stay. Whether you're looking for

affordable hotels

or a luxurious escape, Ascott Huai Hai Road Shanghai offers a range of

hotel room types

to suit every need and budget. From

hotel bedroom types

with stunning city views to cosy retreats, there's something for everyone. Let's explore the

categories of hotel rooms

available:

  • Studio Apartments:

    Compact yet comfortable, perfect for solo travellers or couples. City views are often available. Smoking and non-smoking options are usually available. No bathtub or bidet.
  • One-Bedroom Apartments:

    Offering more space and privacy, these apartments are ideal for families or small groups. City or courtyard views may be available. Smoking and non-smoking options are usually available. Some may include a bathtub.
  • Two-Bedroom Apartments:

    Spacious and ideal for larger families or groups of friends. City views are often available. Smoking and non-smoking options are usually available. Usually includes a bathtub.
  • Three-Bedroom Apartments:

    The ultimate in luxury and space, perfect for extended stays or large groups. City views are often available. Smoking and non-smoking options are usually available. Usually includes a bathtub.

Please note: Pet-friendly policies may vary; it's best to contact the hotel directly to inquire about bringing your furry friend. Additional charges may apply.

Unique Hotel Facilities in Ascott Huai Hai Road Shanghai

Beyond the standard

hotel facilities

, Ascott Huai Hai Road Shanghai offers a range of unique amenities designed to enhance your stay. Whether you're looking for relaxation or recreation, there's something for everyone. From

hotel with pool

options to fitness facilities, let's explore what's on offer:

  • Swimming Pool:

    A refreshing escape after a day of exploring Shanghai. Operating hours typically vary; check with the hotel for details.
  • Fitness Centre:

    Stay active during your trip with a well-equipped gym. Operating hours typically vary; check with the hotel for details.
  • Business Centre:

    For those needing to stay connected, a business centre with computers and printing facilities is available. Operating hours typically vary; check with the hotel for details.
  • Spa (Additional Fee):

    Indulge in a relaxing spa treatment to unwind and rejuvenate. Prices vary depending on the treatment chosen.
  • Children's Play Area:

    A dedicated space for younger guests to play and have fun.

Hotel Buffet or Hotel Restaurant/Cafe Available in Ascott Huai Hai Road Shanghai

Ascott Huai Hai Road Shanghai offers a variety of dining options to satisfy every taste and budget. From a lavish

hotel buffet

to a cosy

hotel cafe

, there's something for everyone. Let's explore the culinary delights available:

  • [Restaurant Name 1]:

    This restaurant offers [Cuisine Type] cuisine, with prices ranging from [Price Range] per person. Opening hours are typically [Opening Hours]. They may offer a daily buffet option at certain times.
  • [Restaurant Name 2]:

    This restaurant offers [Cuisine Type] cuisine, with prices ranging from [Price Range] per person. Opening hours are typically [Opening Hours]. They may offer a daily buffet option at certain times.
  • [Cafe Name]:

    A relaxed and informal setting for coffee, tea, pastries, and light meals. Prices are generally affordable. Opening hours are typically [Opening Hours].

Please note: Specific menus, prices, and opening hours are subject to change. It's always best to check with the hotel directly for the most up-to-date information.

Easy Access from and to Airport

Getting to and from the airport is a breeze when staying at Ascott Huai Hai Road Shanghai. With various

hotel transfer

options available, you can choose the method that best suits your needs and budget. Consider these options for your

transfer from airport to hotel

or

hotel to airport transfer

:

  • Taxi:

    Readily available outside the airport. Expect a journey time of approximately [Time] and a cost of approximately [Cost].
  • Airport Shuttle:

    Check with the hotel for availability and booking requirements. This often provides a more cost-effective option than a taxi.
  • Private Car Service:

    A more luxurious option, offering a comfortable and convenient transfer. Pre-booking is recommended.

Many

hotels with airport shuttle

services require pre-booking, so it's advisable to arrange your transfer well in advance, especially during peak seasons.

Nearby MRT Station & Bus Stops Nearby

Ascott Huai Hai Road Shanghai enjoys excellent public transport links, making it easy to explore Shanghai and its surrounding areas. With a nearby

MRT nearby

and convenient

bus stops nearby

, getting around is simple and affordable. Here's what you need to know:

  • Nearest MRT Station:

    [Station Name], approximately [Distance] from the hotel. You can purchase a transportation card at the station or use mobile payment options.
  • Nearest Bus Stops:

    Several bus stops are located within walking distance of the hotel. Check local timetables for routes and schedules. You can use a transportation card or mobile payment options.

Remember to check the local transport websites for the most up-to-date information on routes, schedules, and payment options. A transportation card is generally recommended for ease of use.

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Ascott Huai Hai Road Shanghai

Shanghai offers a wealth of family-friendly attractions, and Ascott Huai Hai Road Shanghai's location makes it easy to explore them. Here are a few suggestions for

nearby attractions

and

nearby activities

perfect for a family getaway:

  • Shanghai Disneyland:

    A magical experience for all ages. Entry costs vary; check the official website for details. Approximately [Distance] from the hotel.
  • Shanghai Ocean Aquarium:

    Discover a fascinating underwater world. Entry costs vary; check the official website for details. Approximately [Distance] from the hotel.
  • Shanghai Museum:

    Explore Chinese art and history. Entry is usually affordable. Approximately [Distance] from the hotel.
  • Yu Garden:

    A beautiful classical garden offering a tranquil escape from the city bustle. Entry is usually affordable. Approximately [Distance] from the hotel.
  • The Bund:

    Iconic waterfront promenade offering stunning city views. Free to visit. Approximately [Distance] from the hotel.

Looking for more fun? See Traveloka’s best deals on Things to Do in China!

Other Accommodations Near Ascott Huai Hai Road Shanghai

Looking for alternative accommodation options near Ascott Huai Hai Road Shanghai? Whether you're seeking

cheap hotels nearby

or luxurious stays, there are plenty of choices to suit different budgets and preferences. Here are some examples of

affordable hotels nearby

and other options:

  • Luxury Accommodations:

    [Hotel Name 1], [Hotel Name 2], [Hotel Name 3]
  • 4-Star Hotels:

    [Hotel Name 4], [Hotel Name 5], [Hotel Name 6]
  • 3-Star Hotels:

    [Hotel Name 7], [Hotel Name 8], [Hotel Name 9]

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in China!

With its luxurious amenities, prime location, and exceptional service, Ascott Huai Hai Road Shanghai offers an unforgettable stay in the heart of Shanghai. To make your trip even more convenient, consider booking your flights and accommodation through Traveloka. You can easily find great deals on

affordable hotels

and

cheap hotels nearby

, ensuring a hassle-free and enjoyable experience. To start planning your adventure, simply visit Traveloka and book cheap hotels today. And don't forget to check for cheap hotels nearby to find the perfect fit for your budget. To complete your travel arrangements, you can also book cheap air tickets to China through Traveloka for a seamless and affordable journey.

All facilities in Ascott Huai Hai Road Shanghai

Others Ascott Huai Hai Road Shanghai
Others

Things to Do

  • Indoor pool
  • Garden
  • Shops
  • Health club
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Express check-in
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Elevator

Business Facilities

  • Meeting rooms
  • Business center
  • Conference center

Sports and Recreations

  • Fitness center
  • Outdoor tennis court
  • Tennis court

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Parking (surcharge)
  • Terrace

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Ascott Huai Hai Road Shanghai

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 130 per person
  • Airport shuttle fee: CNY 670 (one-way)
  • Self parking fee: CNY 160 per day (in/out privileges)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Onsite parties or group events are strictly prohibited
  • Long-term renters welcome
  • Host has indicated there is a carbon monoxide detector on the property
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property is professionally cleaned
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property's indoor pool is closed on the second Monday of every month. To check in, Chinese nationals must present their government-issued ID card "The second generation of resident identification card of the People's Republic of China." All other guests may continue to provide passports at check-in.

The following facilities are closed seasonally each year. They will be closed from April 01 to August 31:
  • One of the dining venues
  • Bar/Lounge

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ascott Huai Hai Road Shanghai
308
Number of floors in Ascott Huai Hai Road Shanghai
38
Another facilities in Ascott Huai Hai Road Shanghai
Indoor pool, Garden, Shops, Health club, Steam room

Frequently asked question in Ascott Huai Hai Road Shanghai

Is Ascott Huai Hai Road Shanghai parking free for hotel guests, and do you offer valet parking services?
Parking at Ascott Huai Hai Road Shanghai is not free for hotel guests. We do, however, offer valet parking services for your convenience. Please enquire at reception upon arrival for details and pricing regarding our hotel parking options.
Does Ascott Huai Hai Road Shanghai offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Ascott Huai Hai Road Shanghai. Unfortunately, I don't have access to real-time information on their specific policies regarding hotel smoking rooms or designated smoking areas. To confirm whether they offer either, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Ascott Huai Hai Road Shanghai offer free hotel Wi-Fi for guests during their stay?
Yes, Ascott Huai Hai Road Shanghai provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless internet access during your visit; simply connect to the network upon arrival. This free hotel wifi service is included as part of your booking.
Where is the nearest MRT station or bus stops nearby Ascott Huai Hai Road Shanghai? What are the top visitor attractions near the hotel?
The nearest MRT station to Ascott Huai Hai Road Shanghai is Huangpi Road station, easily accessible on foot. Several bus stops are also nearby. For visitor attractions, you'll find many things to do nearby, including the vibrant Xintiandi shopping and entertainment area, and the historic Tianzifang alleyways, both within walking distance.
Is Ascott Huai Hai Road Shanghai a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like Ascott Huai Hai Road Shanghai. To find out if it's a pet-friendly hotel or allows animals, I recommend checking their official website or contacting them directly. Many hotel websites clearly state their pet policies, and contacting them will give you a definitive answer. Look for information regarding their pet-friendly hotel or animal-friendly hotels options.
See All

More Reviews from Other Guests in Ascott Huai Hai Road Shanghai

8.2
Very Good
From 518 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

9.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ascott Huai Hai Road Shanghai

Number of reviews per page
20
40
Top reviews
Frank
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room for improvement on services rather than lip services with better SOP in placed.
Xin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Location is great. Services is nice too.
Nathan
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice place and friendly staff. Well set up room
Shih Yung
icon-Business
Business
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

terrible!no hot water in midnight, lots of noise from 1am -2am , Service line cannot reach,TVcannot work, speaker is also broken! Hotel staff attitude is bad
Simon
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The stay is fine. The staff is not as helpful as expected, e.g. seldom able to answer questions effectively and correctly. There is one exception though, whose name is Ethan Chen. Ethan is very professional and friendly. Once hearing my complaint about iPhone charging in my room, he immediately act to quickly resolve the issue. Definitely a special thank to him.
Read More
Bing
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great location and wonderful staff!
Jia
icon-Leisure
Leisure
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The apartment is excellently located and has easy access to everything you need shopping-wise. However, the property, other than its facade, is really dated. The hallway has a smell and the furniture is really worn. The facilities are in working condition but nothing close to the value of what you have paid for. I chose it because it’s a serviced apartment and the cleaning staff go out of their way to keep it clean, but all the amenities are just so in need an upgrade that there’s not much additional cleaning can do.
Read More
Bao Ru
2.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Broken parts and unclearn areas with no response upon request.
Maxine
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The property advertises having air conditioning but only had heating on in the room, despite the temperature being in the mid 30s. Staff were rude and unhelpful
Julian
icon-Business
Business
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Great location, and decent sized appointment that is nice and clean.
Catherine
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

We stayed at Ascott Huai Hai Road for 5 nights and it was 1 of the best so far, for the amount that we paid for. Service has been top notch from the moment we stepped in. We had to change rooms once as the room below us had a burst pipe, we appreciate that they personally informed us of the issue, and managed to find us a similar room 2 floors down almost immediately. We had left behind my daughter's camera upon checkout and only realised it late that night. When I messaged the hotel via this app, I got an immediate reply from Ethan Chen. I still preferred to talk over the phone and managed to get through, afterwhich he offered to send the lost and found item via package delivery to our new hotel within a day. I offered to pay for the delivery service, but they waived it and said it was their job. Really touched by their actions and it is not something that we take for granted. We will reocmmend this hotel to friends and family who visit Shanghai in future!!
Read More
Lael
icon-Business
Business
4.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Property is not well maintained and dirty. Very dated, different from pictures on hotels.com. Breakfast is bland. Only good thing is the location. For this price, can go somewhere else much better.
Jennifer
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Great location. Helpful staff
Renjiang
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Front desk is very responsive. River is extremely knowledgeable and helpful. The housekeeper Ms. Ling did excellent job. Highly recommended.
Guiness
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The hotel room is spacious and comfortable. The hotel location is very convenient. There are many shops and restaurants nearby. A subway station is across the street from the hotel. The hotel staff is friendly.
Margie
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

We love to stay here and want to make it our designated stay next time in Shanghai. Breakfast is just okay, services aren’t great as the front desk lady treats us suspiciously, after swapped our key and had us signed, a few minutes later she followed us to the table, interrupted our breakfast to ask us show who we are again. Other than that, overall experience is very nice. Clean, spacious, excellent etc.
Read More
John
icon-Leisure
Leisure
8.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

The hotel is centrally located with subway very nearby. Many restaurant choices and shopping
sharron
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Everything was perfect. Except the receptionist service attitude.
LIn
icon-Business
Business
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

I arrived at 11 am, then they just gave me early check-in. Location is just nearby Xintienti. Room is a bit old, but clean. I can recommand this place to my friends.
Yoon
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Not as big as expected and a little bit dirty for the toilet
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Ascott Huai Hai Road Shanghai

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 518 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

9.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ascott Huai Hai Road Shanghai

Number of reviews per page
20
40
Top reviews
Frank
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room for improvement on services rather than lip services with better SOP in placed.
Xin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Location is great. Services is nice too.
Nathan
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice place and friendly staff. Well set up room
Shih Yung
icon-Business
Business
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

terrible!no hot water in midnight, lots of noise from 1am -2am , Service line cannot reach,TVcannot work, speaker is also broken! Hotel staff attitude is bad
Simon
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The stay is fine. The staff is not as helpful as expected, e.g. seldom able to answer questions effectively and correctly. There is one exception though, whose name is Ethan Chen. Ethan is very professional and friendly. Once hearing my complaint about iPhone charging in my room, he immediately act to quickly resolve the issue. Definitely a special thank to him.
Read More
Bing
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great location and wonderful staff!
Jia
icon-Leisure
Leisure
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The apartment is excellently located and has easy access to everything you need shopping-wise. However, the property, other than its facade, is really dated. The hallway has a smell and the furniture is really worn. The facilities are in working condition but nothing close to the value of what you have paid for. I chose it because it’s a serviced apartment and the cleaning staff go out of their way to keep it clean, but all the amenities are just so in need an upgrade that there’s not much additional cleaning can do.
Read More
Bao Ru
2.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Broken parts and unclearn areas with no response upon request.
Maxine
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The property advertises having air conditioning but only had heating on in the room, despite the temperature being in the mid 30s. Staff were rude and unhelpful
Julian
icon-Business
Business
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Great location, and decent sized appointment that is nice and clean.
Catherine
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

We stayed at Ascott Huai Hai Road for 5 nights and it was 1 of the best so far, for the amount that we paid for. Service has been top notch from the moment we stepped in. We had to change rooms once as the room below us had a burst pipe, we appreciate that they personally informed us of the issue, and managed to find us a similar room 2 floors down almost immediately. We had left behind my daughter's camera upon checkout and only realised it late that night. When I messaged the hotel via this app, I got an immediate reply from Ethan Chen. I still preferred to talk over the phone and managed to get through, afterwhich he offered to send the lost and found item via package delivery to our new hotel within a day. I offered to pay for the delivery service, but they waived it and said it was their job. Really touched by their actions and it is not something that we take for granted. We will reocmmend this hotel to friends and family who visit Shanghai in future!!
Read More
Lael
icon-Business
Business
4.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Property is not well maintained and dirty. Very dated, different from pictures on hotels.com. Breakfast is bland. Only good thing is the location. For this price, can go somewhere else much better.
Jennifer
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Great location. Helpful staff
Renjiang
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Front desk is very responsive. River is extremely knowledgeable and helpful. The housekeeper Ms. Ling did excellent job. Highly recommended.
Guiness
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The hotel room is spacious and comfortable. The hotel location is very convenient. There are many shops and restaurants nearby. A subway station is across the street from the hotel. The hotel staff is friendly.
Margie
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

We love to stay here and want to make it our designated stay next time in Shanghai. Breakfast is just okay, services aren’t great as the front desk lady treats us suspiciously, after swapped our key and had us signed, a few minutes later she followed us to the table, interrupted our breakfast to ask us show who we are again. Other than that, overall experience is very nice. Clean, spacious, excellent etc.
Read More
John
icon-Leisure
Leisure
8.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

The hotel is centrally located with subway very nearby. Many restaurant choices and shopping
sharron
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Everything was perfect. Except the receptionist service attitude.
LIn
icon-Business
Business
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

I arrived at 11 am, then they just gave me early check-in. Location is just nearby Xintienti. Room is a bit old, but clean. I can recommand this place to my friends.
Yoon
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Not as big as expected and a little bit dirty for the toilet
Number of reviews per page
20
40