The COLI Hotel Shenzhen

It is a good hotel but it commits the same mistake like other hotels in Winter, turn off room air-conditioning which makes the air inside the room stuffy and hot while outside is cold. However, the management responded very professionally and resumed air-conditioning within a few hours.

It is a very comfortable stay with all the mod cons of international brand 5-star hotel. Clean room with good amenities and reasonable breakfast. However, hotel location not great unless you have a car, quite far from the town area. Also, the executive lounge is closed

Stayed here for a night on a business trip. Was clean, spacious and pleasant. Would stay again next time i am in the area

The hotel is great. Clean and modern, very good service, buffet breakfast is good. The only thing is the location - there’s nothing much around it, not much choice for food in the area. And it is hard to call a taxi. But the hotel itself is great. I am on a business trip and my work is ten minutes walk from it so it’s fine with me. The room is big and comfortable with a great view.

very nice hotel. breakfast was fantastic. room clean and quiet. good view.

Very clean and beyond my expectation. It was a good stay there.

Location was perfect for purpose but staff could not speak or understand English so it was quite difficult to even order food.

The hotel facility is great, but the font desk was little confused upon my arrival, stated my name wasn't in there system.

The staff (other than managers) struggled with english. It took 2 people to check me in. When checking in, I asked how much the buffet breakfast was and I was told 1022 Yuan. I thought that is pretty expensive so I opted for room service "American breakfast" at 108 Yuan. Ordering breakfast took about 5 minutes, again due to language barrier. Breakfast was cold when it arrived. When breakfast was delivered, the girl gave me the bill. I asked to charge it to my room since I had put a 1000 Yuan deposit down when I checked in the night before. She used her translate app on her phone to say the Front desk said no deposit so must pay cash. Not thinking, I paid her cash and she left. I went to the front desk about 90 minutes later and asked if I had any changes on my account and was told, breakfast. I explained that I paid cash. He kinda smirked at me and said he would discuss with the kitchen and sort it out. At checkout I was told that there were no breakfast charges but mini bar charges. I didn't have a mini bar. I said there shouldn't be any charges. I had asked for a taxi to the airport and the other clerk tried to rush me to the taxi before my checkout was complete. She said everything was clear and my deposit would be refunded and I was rushed out without getting an invoice. FYI, I found out after that the morning buffet was the same price as my room service breakfast. Poor wifi.

Nice clean modern hotel with excellent breakfast and lovely large rooms and bathrooms

Great service and big guest rooms! Beautiful decorations in the lobby. The location is quite far away from public transportation but very close to concert venues!

Seeing a little roach scurrying on the bed pillow wasn't what i expected upon arrival. Staff did its best to locate it but it proved elusive. They put me in another room and apologised, and a complimentary fruit platter helped somewhat. Other than that, room and gym were nice. Swimming pool guidelines requires swim cap and was a hassle. Concerige, Fei (something), apology for forgetting surname, was a great help in advising how to use the public bus when returning to hotel. They provide a useful free shuttle service to nearby Airport Bus Service for connection to the Int'l Airport (¥30). B'fast was average with little variety over the 6 days i stayed.

Location not so convenience for tourists. Is purely for MICE and business meeting. Not all restaurants are open in the day. Security is good but concierge knowledge of local transportation / transfer to HKIA is very little.

The hotel itself is great but just know that it's not walking distance to anywhere. Although getting a can from the front desk isn't hard, it's still an inconvenience.

I have no doubt this hotel is built to a 5 star standard but its not ran like one. Don;t get me worng its still nice, but there is no real customer service, you just get on with it yourself. Food at night was poor at the buffet but the Restaurant serving Chinese food was excellent.

Overall hotel is excellent. Location is not the best, but we were on business, so did not care much. Spacious rooms, clean and comfortable. Drawbacks -- breakfast are not the best to western taste. Dinners are mainly OK. Food outside of hotel tastes better in my opinion. Rudolf

Hotel was overall very good.Rooms were large and very comfortable. Free wifi in the room was good to do most browsing and emails etc. The gym could've been a little bigger & better. The staff throughout the hotel were excellent and very helpful. The only downside was the food ordered from the bar could've been better and more varied. Overall it was an excellent hotel for the price. This was my 2nd visit to this hotel and I would have no qualms in going again.

Excellent place if you are there for business. Large, clean rooms with everything one needs. The only cons are location and breakfasts -- there is not much to see nearby and no shopping. Food is mainly catered for asians. Dinners are really great. Breakfasts could be better. We stay at this hotel twice a year and do like it.

Excellent room and facilities. Room was both large and well equipped. The only downside was the location, a little out of the way although taxis are cheap and resolve this. The hotel also provides a free shuttle bus to the metro & bus stations every hour. Would recommend staying here and I'd certainly stay again.

The hotel is beautiful an the rooms are well furnished. However, when you arrive the room will be hot and take a long time to cool down. Also, I had to request that the mini-bar be filled and refrigerator be turned on. There is absolutely NOTHING within walking distance of the hotel. You are stuck there once you arrive unless you have a driver.