Waldorf Astoria Chengdu

Front desk staff Patrick is very helpful.

The deco was very nicely done up. The staff were polite and the rooms were comfortable. The breakfast buffet selection was great too. The location is just beside a nice Jaozi park which is ideal for morning or evening strolls. It is also a nice quiet neighbourhood

Cleanliness, comfortable, perfect view, grand interior

Impeccable service on my arrival. As a foreigner, not too savvy on how to get internet to pay my DiDi. Zane at Waldorf helped me use his personal hotspot to get me on internet to use Alipay. Albert from Waldorf helped me buy eSIM, helped me make all reservations, making everything at ease for me. Their concierge services are something above and beyond. As for the hotel itself, not too keen on. First of, once you stepped out of the elevator walking to your room, smell of cigarette smoke was all over my face. Terrible! The thermostat cannot be adjusted. The lowest I can go is 23 degrees, which was too stuffy for me. They could only bought me a fan to compromise. I stayed at 36th floor with panoramic view, the carpet in the room was very dirty and can tell by the dark spot in heavy traffic area. Maybe their other floors are of better quality but, they didn’t give me this impression. Was staying at this hotel for 4 nights and I have to thank you once again for their customer services.

Everything was perfect! The breakfast was unbeatably great, the room was nice, the view was amazing. I would definitely come back again, and recommend to friends.

great service

Amazing !! The food was incredible, amazing breakfast and dinner, very kind staff, excellent rooms. 10/10

One of the best hotels I've ever stayed at. Amazing restaurant (infinite luck), amazing breakfast, great gym, perfect room, the park nearby is great for jogging, I loved everything. Fully deserves 5 stars or more

Great stay with Waldorf! It has a big mall beside that meets all basic food needs. Special mention to Miya, who often superb recommendation and check in with us regularly during our stay. Only downside is the location of the hotel which is slightly far out from downtown but it not an issue with didi easily available.

Excellent facility and staff, just limited by things to do in the immediate vicinity

One of the best! Wonderful memory

Staff need training. Such a valuable brand has been ruined by poor customer service. Even duty manager at check in having trouble to communicate. Now you can imagine the rest of staff. Will not recommend this hotel to any international travelers.

Good stay, clean room

There are some bed bugs bite me, so sad about it 😭😭

The non smoking room was checked in with smoker. The cleaning lady talks so loud at the corridor. The waiter doesn’t seem to know what coffee milk is.

Great modern hotel. Extraordinary service. Highly recommended.

It was great! Especially the swimming area. location is not that great only if you are taking the metro system, close to airport.

Really enjoyed stay, nice service. We definitely will stay there again.

水不太够

很不錯的一家酒店