Are there any parking spots at Atlantic Lux Hotel ?

Yes: Yes, there are parking spots at Atlantic Lux Hotel

Is there a swimming pool at Atlantic Lux Hotel?

Yes, a swimming pool is available at Atlantic Lux Hotel.

What do past guests say about Atlantic Lux Hotel?

Atlantic Lux Hotel is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Atlantic Lux Hotel

Name: Atlantic Lux Hotel
Address: Avenida San Martín No.8-20, Bocagrande, Cartagena, Departamento de Bolívar, Colombia, 130001, Avenida San Martín No.8-20, Bocagrande, Departamento de Bolívar, 130001, Colombia
Rating: 7.4

Hotels

7.4

/10

Pleasant

490 reviews

What Guests Say About Their Stay

Manuel F

10.0

/ 10

Excelente, como siempre el servicio es muy bueno, el desayuno es perfecto y abundante... El hotel es muy central y siempre regresamos... Nos encanta las habitaciones con balcón... El precio es adecuado y podemos decir que en general todos son muy amables...

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Winston

10.0

/ 10

It’s always amazing when I stay here. The rooms are clean the staff is polite

Francisco

10.0

/ 10

Staff very nice and helpful thank u will stay any time very convenient close to it all thank you you guys rock

In the Area

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Avenida San Martín No.8-20, Bocagrande, Cartagena, Departamento de Bolívar, Colombia, 130001

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

Atlantic Lux Hotel is located in area / city Cartagena. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Atlantic Lux Hotel

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What's around Atlantic Lux Hotel

Avenida San Martín No.8-20, Bocagrande, Cartagena, Departamento de Bolívar, Colombia, 130001

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Location

Atlantic Lux Hotel is located in area / city Cartagena.

About Atlantic Lux Hotel

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Atlantic Lux Hotel exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Atlantic Lux Hotel.

All facilities in Atlantic Lux Hotel

Others

Hotel Services

Laundry service
Tours
Multilingual staff
Newspaper in lobby
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Public Facilities

Others
Elevator
Restaurant
Smoke-free area
Safety deposit box

Business Facilities

Meeting facilities
Conference room
Conference center
Business center
Conference rooms

Things to Do

Outdoor pool
Casino
Sauna
Pool sun loungers

Food and Drinks

Bar
Breakfast
Snack bar

General

Swimming pool
Banquet
Terrace

Transportation

Shopping center shuttle (surcharge)
Area shuttle with surcharge

Connectivity

LAN Internet
Free WiFi

Family-friendly Facilities

Children pool

Shuttle Service

Airport transfer (surcharge)

In-room Facilities

Accommodation Policy & General Information in Atlantic Lux Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Airport shuttle fee: COP 70000 per person (roundtrip)
Pet fee: COP 80000 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 23:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 23:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Atlantic Lux Hotel	87
Another facilities in Atlantic Lux Hotel	Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service

Frequently asked question in Atlantic Lux Hotel

What are available facilities at Atlantic Lux Hotel?

There are top facilites at Atlantic Lux Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Atlantic Lux Hotel?

The standard check-in time at Atlantic Lux Hotel is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00

Does Atlantic Lux Hotel provide breakfast?

Yes, Atlantic Lux Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Atlantic Lux Hotel

Atlantic Lux Hotel has a 4.0-star rating.

How many rooms are available at Atlantic Lux Hotel

Atlantic Lux Hotel has 87.

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More Reviews from Other Guests in Atlantic Lux Hotel

Overall Ratings & Reviews Atlantic Lux Hotel

Other sources (490)

7.4

Pleasant

From 490 reviews

Cleanliness

8.0

Room Comfort

7.6

Location

8.8

Service and Facilites

7.8

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Traveler Reviews Atlantic Lux Hotel

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Top reviews

Andre

Leisure with Partner

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

poor food quality

Sergei

Friends and Family

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Staff has not allowed early check in (<3pm) to anyone of waiting tourists. Wonder if they could do that by simple check with the housekeepers.

Manuel F

Friends and Family

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Jerard

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Awesome Staff

ernesto

Family

10.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

Espectacular el trato , el señor Luis maletero súper amable , gracias

Winston

10.0

/10

Reviewed 41 week(s) ago

Hotels.com verified review

It’s always amazing when I stay here. The rooms are clean the staff is polite

Erick

Leisure Family

4.0

/10

Reviewed 61 week(s) ago

Expedia Group verified review

This hotel need e renew in the room have cockroaches the ladies in the reception try to do the best but they can't they changed me 2 times to the diferent room because the AC is not working well the pool dirty

william

Leisure Family

2.0

/10

Reviewed 62 week(s) ago

Expedia Group verified review

Aire no enfriaba y fotos no son reales a como se encuentra el hotel ahora . No lo recomiendo

gary

Business

2.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

The property is very dated in the rooms

Richard

Business

10.0

/10

Reviewed 66 week(s) ago

Expedia Group verified review

It’s in a good location

Kevin

8.0

/10

Reviewed 73 week(s) ago

Expedia Group verified review

The bathroom is terrible, the water from the shower spills water in the whole bathroom

gregory

6.0

/10

Reviewed 76 week(s) ago

Hotels.com verified review

Hotel service was good. The bed was really bad. It was so hard that I had to ask for another room. They said all the beds we’re like that, that the only thing they could do was to put a bed cushion. That help a little. The first three days I couldn’t sleep.

Denilson

Leisure Family

8.0

/10

Reviewed 83 week(s) ago

Expedia Group verified review

Hay cucarachas y el agua de las regaderas está fría. Dice ser pet friendly, pero te cobran 80,000 COP por cada noche.

Jorge

8.0

/10

Reviewed 89 week(s) ago

Expedia Group verified review

we had internet interruptions for about two days

Rose

6.0

/10

Reviewed 92 week(s) ago

Hotels.com verified review

There was someone or something in the room above us, noise kept us up. Was noisy sometimes during the day. Reported it to the front desk twice. We again reported it when checking out, young lady at desk said she reported it and management stated there was no one in that room. The noise was very loud.

Justo

Friends and Family

10.0

/10

Reviewed 104 week(s) ago

Hotels.com verified review

It was excellent

Claudia

Leisure Family

4.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

Broken air conditioning and the staff didn’t care. It took more than 24 hrs to get a new room. Quality of sheets really bad. Poor customer service.

Matthew

Leisure

4.0

/10

Reviewed 110 week(s) ago

Expedia Group verified review

Showers dont really get hot in columbia. Bed was stiff. There was no sauna as listed on expedia. That was the only reason I chose the hotel. Not the greatest condition compared to American hotels. This is my honest review.

Alexandre

Leisure Family

4.0

/10

Reviewed 112 week(s) ago

Expedia Group verified review

Our stay with Atlantic Lux was a great disappointment. We would not recommend this hotel given the much better comparable hotels in Cartagena we subsequently stayed in. The rooms are old and bathrooms aren't clean. The 1 working elevator is extremely slow, so be prepared to wait a good 15 minutes every time you want to go up or down with suitcases. The staff takes several days to respond to any communication over Expedia. They responded to our request for a crib 3 days after we had checked-out (request sent weeks in advance). We had to laugh. Lastly, we paid for a suite with a closed bedroom as we were traveling with a baby. The hotel made a mistake with the reservation and put us in a standard room. As opposed to simply crediting the difference in price, it took us contesting the charge on our credit card. After several weeks of dealing with them, our credit card immediately agreed with the dispute and forced them to reimburse us the difference. Overall, we recommend avoiding this hotel. We stayed in 2 other hotels in this area and each was a vast improvement over Atlantic Lux.

Anthony

2.0

/10

Reviewed 115 week(s) ago

Expedia Group verified review

Terrible check in. Was given a standard room where u could hear animals going crazy. I had to convince them i paid for a premium room. I finally got it but It still didnt match the description. Fine. Then another couple was given a key to our room and walked in on us getting ready to shower. I had to get my key re made every single day, their payment system malfunctioned and it wasnt made clear to me what happened w my billing. Staff never apologized for anything. But the couple that walked in on us did.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.