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Jasmine Palace Resort & Spa
Hotels
7.2
/10
Pleasant
69 reviews
What Guests Say About Their Stay
Shabbir
10.0
/ 10
Amazing stuff, amazing food, amazing location of the beach. Heated pools we are a family of five and my children loved it. Animations team was an energetic the staff around the hotel were lovely. We want to return one day
Diana
10.0
/ 10
Had an amazing stay , staff were lovely , reception, especially Mohamed provided excellent service. Would recommend this place for brilliant all inclusive holidays.
Verified traveler
10.0
/ 10
I loved how clean and new the rooms were. The food was good too, fresh and they actually serve you real food not leftovers. Overall it was a great stay and I would definitely come back.
In the Area
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Km 18, Sahl Hasheesh Road, Safaja, Al Bahr al Ahmar, Egypt
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Jasmine Palace Resort & Spa
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What's around Jasmine Palace Resort & Spa
Km 18, Sahl Hasheesh Road, Safaja, Al Bahr al Ahmar, Egypt
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Discover More About Jasmine Palace Resort & Spa
General
Near Desert Rose Aqua Park
Location
With a stay at Jasmine Palace Resort & Spa in Hurghada, you'll be 4.5 mi (7.2 km) from Senzo Mall and 12 mi (19.3 km) from Al Mina Mosque. This beach hotel is 12.2 mi (19.6 km) from Marina Hurghada and 13.9 mi (22.3 km) from Hurghada City Center.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Red Sea - 0.6 km / 0.4 mi
Desert Rose Aqua Park - 2.8 km / 1.7 mi
Sand City Hurghada - 3.9 km / 2.4 mi
Senzo Mall - 4.9 km / 3 mi
Old Town Sahl Hasheesh - 7.2 km / 4.5 mi
Hurghada Museum - 9.8 km / 6.1 mi
Sindbad Aqua Park - 14.5 km / 9 mi
Makadi Bay Beach - 16.5 km / 10.2 mi
Sackalla Square - 18.9 km / 11.7 mi
Al Mina Mosque - 19.3 km / 12 mi
Marina Hurghada - 19.6 km / 12.2 mi
Hurghada Maritime Port - 19.6 km / 12.2 mi
Mini Egypt Park - 20.1 km / 12.5 mi
El Dahar Bazars - 21.9 km / 13.6 mi
Makadi Water World - 22 km / 13.7 mi
The preferred airport for Jasmine Palace Resort & Spa is Hurghada Intl. Airport (HRG) - 16 km / 9.9 mi
Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 8 outdoor pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Business Facilities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Hurghada? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy international cuisine at Dunes, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 547 air-conditioned rooms featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
All facilities in Jasmine Palace Resort & Spa
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Things to Do
- Shops
- Waterpark
- Private beach
- Barbecue
- Turkish bath
- Beach umbrella
- Spa
- Garden
- Beach towel
- Sauna
- Steam room
- Waterslide
- Sun loungers
Sports and Recreations
- Beach volleyball
- Diving
- Snorkeling
- Game room
- Horse riding
- Windsurfing
- Pool or Snooker
Business Facilities
- Conference center
- Business facilities
- Meeting rooms
- Business facilities
- Conference rooms
Transportation
- Limited parking
- Airport transfer
- Bicycle rental
- Storage
Accessibilty
- Accessible parking
- Wheelchair accessible
- Accessible bathroom
- Disabled access friendly
Food and Drinks
- Buffet breakfast
- Breakfast
- Snack bar
General
- Smoking area
- Parking
- Terrace
Public Facilities
- Coffee/tea in lobby
- Elevator
- Safety deposit box
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Family-friendly Facilities
- Kids club
- Children pool
Hotel Services
- 24-hour Receptionist
- Concierge
Connectivity
- Free WiFi
Accommodation Policy & General Information in Jasmine Palace Resort & Spa
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
- Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Pets Not Allowed
Professional property host/manager, No rollaway/extra beds available, Essential workers only - NO
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Jasmine Palace Resort & Spa | 547 |
Number of floors in Jasmine Palace Resort & Spa | 3 |
Another facilities in Jasmine Palace Resort & Spa | Shops, Waterpark, Private beach, Barbecue, Turkish bath |
Frequently asked question in Jasmine Palace Resort & Spa
What are available facilities at Jasmine Palace Resort & Spa?
There are top facilites at Jasmine Palace Resort & Spa such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Jasmine Palace Resort & Spa?
The standard check-in time at Jasmine Palace Resort & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Jasmine Palace Resort & Spa provide breakfast?
Yes, Jasmine Palace Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Jasmine Palace Resort & Spa
Jasmine Palace Resort & Spa has a 4.5-star rating.
How many floors does Jasmine Palace Resort & Spa have?
Jasmine Palace Resort & Spa has 3.
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More Reviews from Other Guests in Jasmine Palace Resort & Spa
Overall Ratings & Reviews Jasmine Palace Resort & Spa
Other sources (69)
7.2
Pleasant
From 69 reviews
Cleanliness
7.2
Room Comfort
7.4
Location
10.0
Service and Facilites
7.0
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Traveler Reviews Jasmine Palace Resort & Spa
Number of reviews per page
20
40
Top reviews
Lima Rahman
Leisure with Children
6.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
The 5 star property is just by name because the whole resort seems quite run down and poor quality. The rooms had bedding with bubbles on them I had to call someone to come and change the sheets and they asked what the problem was. The bathroom smells of damp and marks all over the tiles of dead mosquitoes. The food is average and the same bland food nothing different. Limited choices same repetitive food with no flavour. Bedrooms are huge but not cleaned thoroughly every day just a sweep and bins emptied and loo roll refilled. It is lacking five star quality unfortunately seems a bit run down and in need of love.
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Verified traveler
Friends and Family Family
8.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
The Jasmine resort is a great comfortable family resort. They have good selection of buffet, comfortable spacious rooms and entertainment every night. The downsides for us were as follows:
Staff do not seem very friendly especially the male worker in charge of the waffles near the wave pool. I don't think we saw him smile at all in the whole time we were there. He doesn't seem to like his job and very rude serving us.
The beauty salon is over priced and quality of treatments are very average.
The pools have rules but nobody seems to follow them and this is not managed by the hotel staff. For example everyone reserves beach chairs by draping a towel over it and this happens early morning so there are no shady beach chairs available at all.
Overall our stay was comfortable and the entertainment crew and cleaning crew were lovely and did a great job. Next time we would try another resort to compare.
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omar
Leisure Family
6.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Would give it a 3 star of three reasons!
1) we requested a Queen size bedroom on Expedia but upon arrival were surprissed with 2 twin beds. Obviously my wife crashed out on reception and they offered to rebook us in a Queen bedroom the next day.
2) food was not cutting it! Maybe because I have an American taste, i was looking for French toast, or desserts, such as cookies, cake or smoothies. Instead they cater to European taste which is bland and has no flavor. Also menus never changes for all 3 meals. Breakfast starts the same, so does lunch, so does dinner.
3) i usually take my work with me on vacation, WiFi kept kicking me out.
Lastly, not the resorts fault at all. this place is a bit far from Marina. Resort based taxi charges 9$ or 454 Egy Pound. Which is robbery if you ask me. We had to order Ubers, and even then, uber drivers would ask for cash ~500 starting for a fare that is ~180, you either negotiate to 250 or cancel ride, take screen shot of chat, and complain to uber bout driver so you don’t get hit with cancellation fee. Eventually you’ll get a ride.
I would rebook to Hilton, seagull, or a closer city center location for the convenience since we opted to eat out more often than stay at resort. And also booked activities through Get Your Guide app instead of through resort which is ridiculous prices.
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Katerina Maria
Leisure with Children
8.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Beautifully landscaped
Shabbir
Leisure with Children
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Amazing stuff, amazing food, amazing location of the beach. Heated pools we are a family of five and my children loved it. Animations team was an energetic the staff around the hotel were lovely. We want to return one day
Diana
with Partner
10.0
/10
Reviewed 76 week(s) ago
Hotels.com verified review
Had an amazing stay , staff were lovely , reception, especially Mohamed provided excellent service. Would recommend this place for brilliant all inclusive holidays.
Rolando
Leisure with Partner
2.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
The resort was beautiful. Everything was well kept, food variety was good. Just don’t expect name brand liquor. All Egyptian low brand liquor. Stella Egyptian beer is good, ask for ice. The Egyptian restaurant was poor. The Italian restaurant was okay. The Chinese restaurant was good. The sushi is not real! The beach is no good. You walk all the way out and the water only to your ankles.
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Danielle
Leisure with Children
8.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
Lovely friendly staff around the resort. Ample sized room. Perfectly maintained grounds. Very nice family holiday.
Verified traveler
Friends and Family Family
8.0
/10
Reviewed 132 week(s) ago
Hotels.com verified review
When we arrived it was 3am and the hotel lobby was extremely hot, no AC!
Even though I informed the hotel about our late check in it took them around 30 mins to check our room before taking us there. The lobby had mosquitos and our children were bitten several times. My first impressions of the hotel were very poor, we were very disappointed and hoping that we didn’t make a mistake booking this hotel.
When we were finally taken to our room it was very hot, I was disappointed that after checking our room before allowing us in they didn’t turn on the AC so the room would be cool for us.
Despite the poor reception our stay was very nice, the family room was very spacious (a bit run down, could do with the shower room and furniture being upgraded) but the service from the staff was amazing, food was always fresh and tasty, pool area clean and staff very friendly!
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SEIF
Friends and Family Family
6.0
/10
Reviewed 210 week(s) ago
Hotels.com verified review
Lots of mixed feelings about our stay. Starting with the pros, the food was great with lots of varieties, nice pools, very nice and active animation team, and beach is good. On the other hand, the room was in a terrible condition with water ingress in some walls. Also, we had to ask for the plumber twice to fix problems in the bathroom. We asked for a change of one mattress as it was so bent. The cleanliness of the room is below average. Almost all staff personel we dealt with seemed unhappy I don't know why. Like they hate the place or something. Another weird thing was asking us when checking out to wait for 10 minutes until the housekeeping checks if the room is OK!! I have never been asked at any hotel to wait on checking out to check the room. Was very rude actually. What kind of memory are they trying to leave their guests with? Besides the room is already messed up, so there is nothing left for the guests to ruin.
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Verified traveler
with Partner
8.0
/10
Reviewed 234 week(s) ago
Hotels.com verified review
Visited Jasmine palace mid Nov for a 4night stay, we had high expectations Visit with this being a 5* hotel and after reading some of the amazing reviews. This was our first holiday in over 2 years so was looking for a relaxing break with warm weather
The pools and gardens are lovely, clean and well maintained and the garden staff do a brilliant job throughout the hotel
Our room location was perfect for us, we had sea view and right on the beach, the room itself was clean and spacious but could have done with a bit of renovation. When we arrived our room was set up with 2 beds but we pushed them together as we had arrived late In the evening and we was too tired to ask reception to move us to a double room at that time.
The food was always fresh and hot with variety of different selections chicken meats fish pasta salads. Plenty of desserts, mainly cakes which were nice. Breakfast has a large selection of pastries, breads fruit or cooked omelette.
The Teas /coffees are in small paper cups.
The staff are very friendly and helpful.
My only disappointment was that as a 5star hotel it has no WiFi however you can buy this at reception for a limited amount of WiFi and can be used by the reception area only . The shop within the hotel sells data sim which you can purchase.
On the beach you will get hounded by several tour agents trying to sell you their trips or take up massage or manicure pedicures for the spa. This is quite annoying. Overall we had a great time.
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Islam
8.0
/10
Reviewed 239 week(s) ago
Hotels.com verified review
The place is nice. A nice space with comfy and well designed rooms, with good cleanliness. My problem was with the service, as the TV was not working and asked three time for it to get fixed and nothing happened. Also had to ask for an ashtray in my room to get it. Very slow service.
The beach is nice but the sea either too shallow or too deep to swim comfortably. If you're heading there for swimming, you'd have to use the pools exclusively.
Also, they do not have WiFi acess in the rooms, and it's for extra charge in the lobby. So, it's not recommended for work trips of any kind.
Most of the guests were families, maybe less attractive for friends trips.
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Mohamed
Friends and Family Family
6.0
/10
Reviewed 243 week(s) ago
Hotels.com verified review
Over all it's ok the food was very good and alot of varities with unprofessional reception staff, i had a problem in my room for 2 days & they didn't help me
Sharon
Friends and Family Family
6.0
/10
Reviewed 250 week(s) ago
Hotels.com verified review
Reservation couldn't be found and they weren't very helpful in sorting the situation I had to contact to the uk all while my four month old was restless.
There is no covid restrictions in place in restaurant it's like a cattle market even most of the hand sanitizer was not filled during our stay.
No bins around to place rubbish, no powered milk in the rooms for hot drinks.
Only saving grace to this place was the al a carte restaurants and the extra bottles water we got for our daughter to make her milk.
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Verified traveler
Leisure Family
10.0
/10
Reviewed 260 week(s) ago
Expedia Group verified review
I loved how clean and new the rooms were. The food was good too, fresh and they actually serve you real food not leftovers. Overall it was a great stay and I would definitely come back.
Verified traveler
Leisure with Partner
6.0
/10
Reviewed 261 week(s) ago
Expedia Group verified review
Rooms are not clean at all but the resort is nice
jahed
2.0
/10
Reviewed 453 week(s) ago
Expedia Group verified review
Arrived late night around 4 am to check in. Guy at the reception had no emotions not even a welcome. Gave our room keys and told one of the staff to take us up. He took us to the lift but it wasn't working so he left us there. We were waiting for 10 minutes and no one is explaining to us what's going on. So I went over to the reception desk to speak to him and find out what's going on. He then tells me the room has been suspended and that I have to pay for a room. After an hour discussion I told him let me go into my room sleep and sort it out in the morning. He then made me sign a contract stating I would pay if agency booking doesn't come through. Woke up next morning after a long nighy and a 10 hour flight. Went to the reception to sort things out guy says everything is ok now. And till this day they haven't apologised for this. Food is terrible disgusting. Hotel itself is beautiful but overall i'm glad i'm back in London now
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Stella
with Partner
6.0
/10
Reviewed 454 week(s) ago
Hotels.com verified review
Not at all what you would expect from a 5 star this is 2 star maximum. Nothing like the photographs. Very unfriendly hotel from start to finish. If you want good service good food drinks served in a glass please book elsewhere.
emo
4.0
/10
Reviewed 458 week(s) ago
Expedia Group verified review
Went with my family of 4 for a week vacation. Paid for a family room so everyone would be comfortable. Was given room 2338 which is not a family room went to lobby numerous of times about this. Finally was given room 2378 on last night which didn't matter at this point because we had a 3:55am flight. Contacted Expedia also and was given wait we'll send you an email. I blame first Expedia because they had no problem receiving my credit card info. You live and learn I guess it fits the bill. They also should at least try cleaning the bottles and cups from the beach. Such a beautiful beach to snorkel but being surrounded by plastic bottles and cups while snorkeling what a shame. Don't want to discourage anyone from visiting egypt it's magical just be selective on location.
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Khaled
2.0
/10
Reviewed 459 week(s) ago
Expedia Group verified review
Honestly the worst experience ever. I've never seen such poor customer service and don't keep promises.
Number of reviews per page
20
40
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