Mövenpick Sharm El Sheikh

The hotel, pool and beach are very nice. Unfortunately it is majorly let down by the poor customer service, poor food and this obsesiom of EXTRA CHARGE for random things. This is meant to be a 4/5 star resort and we paid for All INCLUSIVE. When we checked in we was greeted with highly depressed staff who do not share the service levels we are used to. Especially when comparing to Movenpick Marakesh. We were made to sign some.sort of terms and conditions that had alot of exclusions. Such as fresh juice and non instant coffee only allowed at breakfast. Bare in mind it was very difficult to order a Latte for breakfast and on two of the days there was no fresh juice. Looks like like they are trying to make extra money wherever they can. Even the pool towels are limited to 1 a day. Any more is extra charge The food was really bad only Mohammed at the pasta station saved the day with his excellent service and pasta. The staff seem to only provide some level of service if tipped. Otherwise the level is less than a 2 star. We called on 3 occasions to get the safe opened as it was locked when we checked in. This never got resolved! We had a leak in the bathroom the whole time from the biddet. This never got resolved in our one week stay. Its such a shame as the hotel has so much potential but unfortuantly it is let down by the above and more points. We were ready to go home early and this has never happened in the many holidays we have had over the years.

Everything is amazing room have beautiful view .staff are friendly

Amazing stay, amazing food, throughly one of the best AI hotels I have stayed at, I would highly recommend

We booked this hotel because of the Movenpick brand and expect a certain standard from this international brand. Indeed a charming hotel with great sea view. But biggest issue is the service level, it’s patronising & disappointing. Pros: - Beautiful sea view, 4 private beaches, beach bars & 1 big pool. - Beautiful facade with lots of steps. There are 2 elevators. - Beautiful sunset view. - Very instagrammable hotel with many pretty corners. - Room is spacious. Bed comfortable. New renovated bathroom, bright & clean. - All inclusive package - free flow beer, spirits, soft drinks and snack. Also includes all 3 meals at buffet restaurant. - Hotel’s side gate leads to shopping area of Naama Bay. Quite a long walk thou. Cons: - Constant hassling from vendors on beach and pool asking if we want to do the beach activities, photo taking, etc. Within 3 hours after checkin, been asked 5 times. - Only 1 buffet restaurant for all-inclusive. Food changes every meal & day so still acceptable. Crows flying all around the alfresco area. - Room smelled a bit woody or mouldy. - Shower head water flow is inconsistent, especially when hot water is turned on. - Cobweb inside wardrobe. - Some brown and black dirt marks by the side of the toilet bowl. We highlighted to the reception 5 times. And asked to change the room due to the shower head issue. Each time we were asked to come back later, or tomorrow morning, but we never get an answer or solution. This feels extremely patronising.

Great location and property. All the main tourist spots were a short taxi drive away. Loved all the landscaping and easy access to the beach. Very clean beach- crystal clear water. My only complaint was service. It was not what I was expecting- very inconsistent. Some individuals were amazing, some not so much. I had to call several times to get an iron sent up to my room. Another annoyance- barely any signage on the property. Almost impossible to know how to get to your room with out anyone to personally guide you there initially. Also I was charged twice for transportation from the airport.. I paid first when I got arrived, then I didn't realize they also included it on my final bill so I had to dispute that with my credit card.

We loved staying and had a very relaxing vacation. The beach options are really good. It can get a bit crowded and you may not be able to get the long chairs in the beach but our overall experience was very good. Staff would go above and beyond to do things for you. We had a lovely time.

I really love the beach area it offered. The room is quite spacious and has balcony to look over the beach area. However, I do think that this facility has something to improve on.

Beach was far. Elevator

If you want to feel safe in a hotel, DO NOT stay here. The hotel was lovely and we were given a better room upon arrival but aside from the weather, sadly, that's where the good stuff ends. I have never been so harassed, intensely started at, and objectified in all of my life (by staff members at that). Nice staff members were few and far between and the majority were leering consistently and making inappropriate comments. One staff member came up close to me at the buffet and touched me inappropriately, and I caught another taking photos of me. I wasn't able to relax at all around this hotel as I was not left alone for longer than 5 minutes and felt on high alert at all times. I did not report this to anyone as there are barely any women staff members so thought it pointless and unsafe to do so. I never leave negative reviews but I would strongly suggest that if you want to relax on your holiday and you are a woman on a solo trip, or with an all women party, please, please think again.

Room service is slow. But all else was good. We enjoyed our stay.

Service bad and the stuff doesn’t know anything and my room phone line not working for more then three day until I went to the baby twic every thing is bad

The food was very bad little options and the quality was horrible. The Service wasn’t great. The system in the resort as an all inclusive is faulty. A lot of restrictions on this and that. No shuttle service when I was advertised there is a 24/7 shuttle service.

Location and view were excellent

We had an exceptional vacation and stay. Especially the friendly staff and the hospitality make us want to come back. Examples are Hamada Shawki and Mohamnad (life guards and beach 4 front). Nader and Emad of Housekeeping. Mohammad and Hany from the main restaurant. Dr Eslam, the clinic Doctor. And especially security staff manager who asked the driver to take us to the hospital and stay with us and bring us back (many thanks). And all the staff were very accomodating. My wife fell and injured herself and being at this hotel made the process seemless. Exceptional hotel and location. Thank you to all.

I had a great experience overall,food could be a better by more spices and have more cultural varieties and do something about mosquitos its terrible

The staff where really helpful and the snorkling exceptional

It is a beautiful place with great staff and stable internet.

1- first they gave me a room just freshly painted the smell of paints I couldn’t stand and I had to change my room. Corridors to the room a lot of dust and remnants from renovations. . 2- changed my room to another room , poor air conditioning system only fan almost no cool air. 3- Elevator not working had to climb 100 steps down and another 100 up again to go the breakfast area. Staff always polite and accommodating. I hope I don’t have to go back to this hotel. again. I can’t recommend it to any of my family or my friends.

The hotel is going under renovation and construction staff everywhere causing loud noise in the early morning, all corridors to the rooms are dirty, room cleaning was very bad , the rooms were renovated but no deep cleaning was done to the rooms plus the daily room cleaning done was very bad. Overall i was shocked since this is not the Movenpick hotel standards i know.

Wonderful experience, great staff, awesome view, nice breakfast, lunch and dinner options. Beautiful beach. I would for sure recommend the horse ride they offer around the beach. The city was loud and hectic, primarily stayed in the resort.