ARK Canary Wharf

I checked in online to make it easier and more streamlined but when I got there I had to do it again. What was the point? The hotel is great, looks the part but there is no aircon, the bed was too soft (if your sharing a bed, if your partner moves, you move), pillows were very thin. I think some minor things need to be done to make it a 5/5 but it was clean, staff friendly. Used to pool, clean with some beautiful views.

We were on a day out at Royal Navy College watching Adriatique. We booked to save a laborious trip home. Really close the venue. We walked back after the event and took about 30 mins. The place is great. Friendly staff and security. Room was basic, but quiet and well ventilated. Sadly we didn’t get to use the pool and gym, but I will defo rebook and make use next time! I would stay again. I booked and used my Expedia credits and also got a vitality discount, so a little over £100 for a night in London is amazing. Well worth it and I’d recommend. 🎉

Great location for the O2, which is why we stayed. However, the room was small and no air conditioning, and with the window open the DLR trains are quite noisy. We probably should have closed the window and used the fan, but only found it in the morning. The room is well equipped though, small combi oven, fridge, kettle, iron etc. The swimming pool and other facilities are excellent. It would be good if some kind of breakfast could be included in the cost. But even so the breakfast was excellent and worth the cost.

The room was sparkling clean and well equipped. The staff were very friendly and helpful. The hotel amenities were excellent from the cafe to the gym, from the kitchen to the swimming pool, sauna and steam rooms. The Ark is one of my favourite hotels, especially were it is has situated, ideal for the DLR, Tube, restaurants etc.

plug sockets randonly didnt work at times, extremely hot room and there was no air conditioning, i asked for water whilst checking in and was told there woudk be some in the fridge, there wasnt, and when i asked about it later, they said they dont do that

Our stay for two nights whilst visiting the Capital were overall good. We have stayed in many hotels in London, this probably being the furthest away from the centre. It’s got great connection links for DLR in and out of the city as well as a lovely cafe on the ground floor offering tasty breakfast and coffee. Our room was very small, I guess I didn’t read up on the details well enough as the pictures showed a different room to what I expected but it wasn’t too much of an issue. The worst part of our stay was having to deal with the countless teenagers and young adults using the accommodation for long term stays. There was lots of footfall in and out of the building at all times but this wasn’t too bad during our visit. Rooftop pool was lovely but way too small to accommodate the amount of people that were in there when we visited. Hotel staff were okay,l overall. We probably won’t stay again, we will find a hotel which is an actual hotel and not joint with long term rentals.

Bed was not properly arranged, window couldn't close, too hot.

Right next to a train line (useful but extremely noisy 5am - 12 midnight - you will need good ear plugs!!), we stayed in a studio it was very small (I'm a slim person and struggled to get in the shower! The bed very small for 2 - seems a queen rather than a double, but can't be sure). No A/C but a fan provided - Very hot in summer heat. Lacks TLC - the bed was sunken to one side, and the walls all scuffed (needed repainting). Overall an ok price for London, but we have stayed in better places without these issues for the same price.

Great hotel with an amazing swimming pool on the 20th floor with great views of Canary Wharf and the o2 arena

The rooms are super hot, the bedding especially mattress pad had stains, the bathroom had super bad odor, toilet doesn’t flush properly and the hallways don’t smell good. The bed didn’t have a fitted sheet just flat sheet.

I am regular visitor at the Ark, both my partner and I are always find this apartment hotel very cosy and comfortable to stay. You have all the amenities, plus great location to canary wharf, when I have to work in canar wharf its east access - To walk or the DLR. Overall the staff are amazing, and excellent service by the amazing team. I feel so at home at the Ark. Looking forward to my next stay. Thank you to amazing team at the Ark canary wharf, great service, and friendly.

One of the worst hotels I've ever stayed in, broken beds, Broken fans, no A/C and very very noisy. It was that bad I ended up leaving a day early. I would have liked a refund for that day too.

Best staff

Room was clean but very small and there were a few maintenance issues (sink didn't drain well and shower door was loose). There was no air conditioning and the room was uncomfortably hot, even when the outside temperature had dropped. There was a fan in the room but it was not enough to keep the room cool and I had difficulty sleeping from the heat. Overall it felt more like student accommodation than a luxury apartment. The staff are very friendly and helpful and fixed the shower door immediately. The reception area is nice and the pool and sauna are one of the best out of any apartments I've stayed in.

Room was very small and hot. All evening and night disturbed by the Docklands light railway. Vibrated through the room. Very small bathroom. Could wash your feet whilst sitting on toilet. People using facilities lack respect. Coming out of lift in big group /rowdy in swim shorts /towels and shirtless. Lifts take ages

Tiny rooms (got two). Clean, warm in July, nice large gym and nice lobby area. Kitchen had nothing in it! Found out on checkout that I that I could have requested it what I needed. Bathroom really small. Like airplane size minus the shower, can’t move inside the shower or you could hurt yourself. 2nd time here but won’t come back unless this place is 1/3 the price and anyone else 😅. Portable fan had so much dust on it as if it was never used. Overall it’s a good place to stay as long as you know the drawbacks.

Rooms were spotless, staff friendly and helpful. The room was like an apartment great balue

No AC room was ok

I love the swimming pool area

Very misleading and very disappointing. The room was no wider than the bed, but the photos don’t show us, they lead to believe that you have at least some space. no air con so the room was unbelievably hot at all hours. Doors in the corridor constantly slamming shut. Maids this morning was making rude remarks towards hotel guest which we could clearly hear from our room. Teenagers constantly coming in and out of reception. Not a good experience and would not stay here again. Extremely disappointed.