Castle And Ball by Greene King Inns

Superb customer service at reception. This made all the difference & will ensure I stay again. A1*****

Very tired, it's ok for a night stay, beds comfortable and clean.

An old inn that has been fitted out for modern times. Nothing especial with helpful and pleasant staff in a wlecoming environment

It was fine. Nice big room which was clean. Comfortable bed.

Hotel is a bit tired,furniture is shabby chic without the chic,bed was comfortable,enjoyed the bath,room was clean..Breakfast was good,Great position in the town easy to find great parking.

We felt the pub was old and quirky! The floor boards squeaked in the bedroom, waking partner when visiting the loo in the night! The bathroom was very tied and we felt it needed a thorough deep clean or a modern update. The beds were exceptionally comfortable.

Lovely staff and a really pleasant 2 night stay. We will be back!

Efficient helpful staff. Busy pub/restaurant with nice atmosphere. Great breakfast with good selection and range of cooked options. Room at the back overlooking the car park was quiet and perfectly adequate for my couple of nights stay. Marlborough was a lovely town for a quick walk round with a few independent shops and cafes.

Great central location and historical buildings...that did mean creaking of floorboards and those above, but no issues when sleeping 😴. Bar and reception staff great and Wendy was an expert on running routes.

The cooked breakfast was disappointing. Cold avocado, toast made soggy by inadequately drained poached egg water. Runny egg white. Vegetarian sausage dried out and inedible. Lack of cutlery - no butter knives or teaspoons.

A comfortable, large room with a nice bathroom including shower and bath. A quiet location on the attractive Marlborough High Street with very helpful and friendly staff.

The Castle and Ball provides unpretentious and uncomplicated accommodation. My room was large but not particularly clean, the lamps flickered, there was a rim of scum around the bath and detritus from previous guests behind the table. It was noisy (expected being over a pub). Upsides were pleasant service, easy to get in and out and good food.

Mostly unspoilt by refurbishment, full of character, lovely large proportion Georgian rooms and very friendly.

I will say it was a busy weekend when we stayed, so perhaps this room is often unused? The room itself needed some attention. Corner chunk of bedside table laminate was missing exposing underlying wood which could result in harm to clothing or skin; The edges of the bath where it meets the walls, and the area around the shower where fixed to the wall, all need a good clean. No such issue with the sink areas or the rest of the room; The hot water for the bath initially ran a bit grey, again I think lack of use, but cleared. Section of wallpaper near the built in wardrobe coming away, perhaps from an old leak?? But no actual dampness or fustiness. Good selection of tea bags/ coffe sachets in the room. As the room was off around the back (loads of stairs) it was quieter maybe than rooms directly above the bar areas - same as most old pubs & inns. On-site staff were excellent. 'Housekeeping' will knock at your door in the morning if you're staying more than 1 night, so if you're not going down for breakfast, or going out, be aware. Booking system. Weird. Booked via hotels.com, their email said there's no reception desk at the hotel, but there is. If you want to eat at this hotel, reserve a table as the food is excellent. One of the few places in Marlborough with it's own car park - provide vehicle reg when arrive. That's it I think!

Pre Christmas stay to meet family half way. Room was fine, but no hooks to hang coats up. Bar and restaurant service was good, even though it was very busy with Christmas works meals. Shout out to our waiter Toby for the excellent service.

Great position on the night street and a bed but very tired

Characterful lovely old hotel. Have been many times and will come again.

The staff were super helpful and courteous - we were very grateful

Vey comfortable, well priced, easy parking, nice breakfast, lovely staff, all very good

I have stayed here on a number of occasions and been thoroughly satisfied with the experience.