DoubleTree by Hilton Coventry Building Society Arena

No room service. You have to pay £4 fee on top of purchase price for them to bring up a bottle of water. Quite strange that. Lots of parking available however, there's no info on where to park so of course we parked in the wrong area and then were asked to move it. Breakfast was average and they don't allow you to pay for it at the canteen area - instead you have to go back down to reception. Why not have a card machine in the canteen area? Overall, just seemed surprised at the low level of customer service and low level of impracticalities. Room itself was nice and clean. Just needs to bring back better service.

When entering the hotel we were greeted by a lovely man at reception who was very helpful. Unfortunately it took nearly 10 minutes to get to our room 😫 it was such a challenge to do this as i suffer with poor health so was a struggle to do this everytime we needed to go out. Evening meal was lovely and friendly staff but had to wait absolutely ages for food The breakfast buffet was cold but the staff were lovely. Unfortunately we wouldnt be staying again

This hotel really surprised us, the staff were amazing, the food was good and knowledgeable about my celiac requirements. Well worth the money!

Very convenient for motorway. If going to NEC, this is a good choice as it’s much easier (and less grim) than Central Birmingham and much less expensive than an NEC hotel. Not much around but it’s a good place to stop.

The only two things I would pick up on were no bottled water in the room, petty I know, but the tap water was not great and I'm so used to staying where there is bottled water, and the parking was not free, something that always annoys as this would have affected my choice of where to stay.

Amazing view of the pitch from our room

A convenient hotel for casino

Great stay, admired the view of the pitch from the room & the statue of Jimmy Hill outside. Fantastic breakfast.

Disabled room was perfect in the bathroom but it would have been perfect if there were some grab rails in the bedroom to aid standing and transfer from wheelchair to chair or bed.

Lovely staff, clean room, comfortable bed

No hit water hotel needs plenty of work plumbing loud

Ok stay hotel rooms a little tired and hardly any natural light

Bed and pillows very very good

All good

All good East parking Checkin staff in the morning not very friendly

Excellent

Easy check in, comfortable room and very clean. Location great

Stayed on business not many dining options the hotel was clean

Room was cold the bed was like sleeping on a brick

Rooms were basic, travelodge quality for a premium price not what you expect from a Hilton brand. Parking was a pain, had to move car due to different charges in different locations within same carpark, badly signposted. Parking payment system was terrible also. Staff however were great so proactive, helpful and friendly couldn’t have wished for a better service. Shame about hotel.