Malmaison London

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8.8
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Beth

10.0
/ 10
This is the quietest hotel I have stayed in in London, excellent considering the location! We had a standard room, it was nice and the bathroom was great, nice shower and shampoo etc smells amazing. The sink wouldn’t drain but they fixed it quickly. The air con is odd and has to be set on the sunshine to work, not the ice picture it usually is (even tho it’s an option…). Check in took an annoyingly long time and we agreed to breakfast for both days at a reduced rate. Checkout today showed that only one was charged at the “rate” and they had no way of changing it - not impressed with how that was handled - “sorry madam we can’t change it now”. Disappointing considering the hotel experience was otherwise very good.

Will

10.0
/ 10
Very happy and nice quiet location for the centre of London. Will stay again. Staff were very helpful.

pete

10.0
/ 10
A really warm welcome on arrival and a good, modern, comfortable club room - not a great view at the front of the building but it didn't matter as the hotel was just a base for getting out and about. The location really works - just a short walk from Farringdon Station (very easy to get to from King's Cross / St Pancras on Thameslink). Plenty of places to grab a coffee nearby (Pret / Black Sheep literally round the corner). All staff we met at reception checking in and out, in the bar and cleaning staff were friendly and helpful. Overall a really solid choice for a London hotel.
In the Area
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18-21 Charterhouse Square, Central London, London, England, EC1M 6AH

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Malmaison London is a good choice when you are visiting Central London. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Malmaison London

18-21 Charterhouse Square, Central London, London, England, EC1M 6AH
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Lobby Malmaison London
Lobby 2 Malmaison London

Discover More About Malmaison London

General
Near St. Paul's Cathedral

Location
A stay at Malmaison London places you in the heart of London, within a 15-minute walk of St. Paul's Cathedral and Financial District. This boutique hotel is 0.4 mi (0.7 km) from Barbican Centre and 1.1 mi (1.7 km) from River Thames.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Financial District - 0.5 km / 0.3 mi
Barbican Centre - 0.7 km / 0.4 mi
St. Paul's Cathedral - 1 km / 0.6 mi
The Strand - 1.2 km / 0.7 mi
Liverpool Street - 1.4 km / 0.9 mi
Blackfriars Bridge - 1.5 km / 0.9 mi
Tate Modern - 1.8 km / 1.1 mi
Globe Theatre - 1.8 km / 1.1 mi
Sky Garden - 1.9 km / 1.2 mi
Old Spitalfields Market - 2 km / 1.3 mi
Royal Opera House - 2.1 km / 1.3 mi
Covent Garden Market - 2.1 km / 1.3 mi
The British Museum - 2.2 km / 1.4 mi
Russell Square - 2.2 km / 1.4 mi
River Thames - 2.2 km / 1.4 mi

The nearest airports are:
London City Airport (LCY) - 12.7 km / 7.9 mi
Heathrow Airport (LHR) - 35 km / 21.8 mi
Gatwick Airport (LGW) - 85.7 km / 53.3 mi
Luton Airport (LTN) - 54.6 km / 33.9 mi
Stansted Airport (STN) - 62.6 km / 38.9 mi

The preferred airport for Malmaison London is London City Airport (LCY).

Facilities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services and a banquet hall.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in London? This hotel has 721 square feet (67 square meters) of space consisting of conference space and meeting rooms.

Dining
Enjoy British cuisine at Chez Mal Brasserie, a brasserie which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.

Rooms
Stay in one of 97 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Malmaison London

Fitness Center Malmaison London
Fitness Center
Functional Hall Malmaison London
Functional Hall
Lobby Malmaison London
Lobby
Accommodation Services Malmaison London
Accommodation Services
Exterior Malmaison London
Exterior

Things to Do

  • Fitness center

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Banquet

Accessibilty

  • Disabled access friendly

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Conference rooms

Accommodation Policy & General Information in Malmaison London

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Malmaison London
97
Another facilities in Malmaison London
Fitness center, Breakfast, Free WiFi, Banquet, Disabled access friendly

Frequently asked question in Malmaison London

What are available facilities at Malmaison London?
There are top facilites at Malmaison London such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Malmaison London?
The standard check-in time at Malmaison London is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Malmaison London provide breakfast?
Yes, Malmaison London provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Malmaison London
Malmaison London has a 4.0-star rating.
How many rooms are available at Malmaison London
Malmaison London has 97.
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More Reviews from Other Guests in Malmaison London

8.8
Very Good
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

8.8

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Traveler Reviews Malmaison London

Number of reviews per page
20
40
Top reviews
Beth
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This is the quietest hotel I have stayed in in London, excellent considering the location! We had a standard room, it was nice and the bathroom was great, nice shower and shampoo etc smells amazing. The sink wouldn’t drain but they fixed it quickly. The air con is odd and has to be set on the sunshine to work, not the ice picture it usually is (even tho it’s an option…). Check in took an annoyingly long time and we agreed to breakfast for both days at a reduced rate. Checkout today showed that only one was charged at the “rate” and they had no way of changing it - not impressed with how that was handled - “sorry madam we can’t change it now”. Disappointing considering the hotel experience was otherwise very good.
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Will
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very happy and nice quiet location for the centre of London. Will stay again. Staff were very helpful.
Jon
icon-
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Only a one-night stay after a meeting in London - but hugely disappointed when I decided to eat there and took advantage of the much-publicised 'half price steak' offer. Only to be told after finishing a reasonably good fillet - that the offer was only applicable over two courses. It was late and I did not want a big meal. Over £60 for this meal (I had tap water) was way over the top, even for London. It was nothing special - the parmesan and truffle fries were poorly executed. It was just disingenuous and the brush-off I got at reception when I flagged this on leaving summed up the Malmaison attitude. Net result, a poor review (you can do better elsewhere, the breakfast was OK, but in truth, on par with Premier Inn) - and I won't likely be stepping foot in a Malmaison hotel ever again. It could have been such a better experience.
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Jon
icon-
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Only a one-night stay after a meeting in London - but hugely disappointed when I decided to eat there and took advantage of the much-publicised 'half price steak' offer. Only to be told after finishing a reasonably good fillet - that the offer was only applicable over two courses. It was late and I did not want a big meal. Over £60 for this meal (I had tap water) was way over the top, even for London. It was nothing special - the parmesan and truffle fries were poorly executed. It was just disingenuous and the brush-off I got at reception when I flagged this on leaving summed up the Malmaison attitude. Net result, a poor review (you can do better elsewhere, the breakfast was OK, but in truth, on par with Premier Inn) - and I won't likely be stepping foot in a Malmaison hotel ever again. It could have been such a better experience.
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Bryn
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The AC was not working during a heatwave
pete
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

A really warm welcome on arrival and a good, modern, comfortable club room - not a great view at the front of the building but it didn't matter as the hotel was just a base for getting out and about. The location really works - just a short walk from Farringdon Station (very easy to get to from King's Cross / St Pancras on Thameslink). Plenty of places to grab a coffee nearby (Pret / Black Sheep literally round the corner). All staff we met at reception checking in and out, in the bar and cleaning staff were friendly and helpful. Overall a really solid choice for a London hotel.
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David
icon-
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Stunning hotel in wonderful surroundings. The staff were excellent and the room was fantastic. The only slight disappointment was upon arrival as I had to wait over 5 mins to check in as the reception desk was unmanned. However, I did receive a room upgrade (unsure if the two were connected) so one counterbalanced the other.
Mark
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel staff are amazing & very hopefully & victor at the front desk as always been very hopefully.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Victor on reception was excellent, attentive and couldn't help enough. Hotel is well situated and clean. Breakfast was very nice. We would stay here again
Jo
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location right by the lovely Charterhouse Square park. Easy to walk to lots of places including the river and south bank. Very friendly and helpful staff, lovely spacious room.
Michelle
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We stayed at the Malmaison London for one night yesterday and had a really positive experience overall. From the moment we arrived, we were greeted by Victor, who gave us a genuinely warm welcome. He provided all the information we needed for our stay, along with a parking permit for the Malmaison spaces, which was really helpful. We arrived earlier than planned as we were attending a wedding, and Victor kindly arranged an early check‑in for us. This made a big difference to our day and was very much appreciated. We had booked a standard double room. What I hadn’t realised beforehand was that breakfast wasn’t included, and it would have been an additional £22.50 per person. The room itself was compact but clean, with a comfortable bed and a complimentary bottle of water in the fridge. The only downside was that there were no windows that opened, just a large glass panel, which made the room feel a little enclosed. That said, the location is excellent, especially if you’re exploring the area or attending an event nearby. Overall, a pleasant stay with great service, particularly thanks to Victor’s hospitality.
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Ian
icon-
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Really good hotel. Have stayed a few times on business, so don’t really use the facilities. However the staff are really good and the rooms are fab. Really good location.
Russell
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Took an age to check in as only one person working. Tried to go for lunch in the brasserie while we waited to check in and were told there were only two people working so there would be a delay if we wanted to eat. There were only 4 people in the restaurant, so hardly busy. Not the standard of service I would expect from a Malmaison, so a little disappointing.
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Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location, super helpful staff, clean room and will visit again.
Victoria
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location. Lovely hotel. Brilliant staff
Stephen
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location and a lovely hotel. The staff are really nice. Yes, it would be nice to have breakfast included as part of the basic rate - it’s quite an expensive additional option. This will be the only reservation I would have. Other than that, it’s a fantastic hotel.
Avril
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Fabulous! Great busy area for bars, restaurants etc.
Julie
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

lovely hotel, well maintained and friendly staff
JOHN
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was rather dark with odd positioning of the windows. The room was warm and the air conditioning was at best intermittent. Lastly for some reason in the middle of the night the shower head kept dripping interrupting our sleep.
Francis
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very quiet hotel close to a couple of tube stations including direct line to Paddington. Very nice accommodation and friendly, helpful staff. We also had cocktails and dinner there and were very satisfied. Would happily stay that again.
Number of reviews per page
20
40

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Exterior 4 Malmaison London

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.