Super 8 by Wyndham Durham

Not clean Pet hotel Not suitable for anyone with animal allergies When we arrived at the hotel at 11:30pm we then found out that the room was a room used for owners with pets We were not offered a room pet free. As it was so late and been driving for over 6hrs we looked at the room - but the room had a really strong cleaning product smell - probably trying to mask the animal smells, and looking closely on the floor you could see animal hair. So we left the room as it was not suitable for us. The animal smell etc is a problem as we both suffer from Asthma and dog / cat smell / hair can give us an asthma attack So after driving 6hrs to the hotel we could not stay and had to decline the room. As it was now after midnight it was too late to book anywhere online so we had to sleep in the car. At no time during the booking for this hotel did it state all rooms would be used by animals - if I had known this I would not had booked this room. The staff member at the desk could not deal with the booking issue so she wrote down my mobile number for the manager to give me a call. It’s now Monday and I still have not received a call. I would like a refund for the distress this has caused, maybe highlight in the booking that this hotel is a pet hotel for future guests

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Everywhere was very clean and the staff were very helpful and welcoming.

Staff is polite and the room very clean.

Clean lovely staff modern. Great

It was a wonderful night spent at Super8! Very clean and spacious room and shower/toilet, such helpful staff too, even in the middle of the night! My cot was set up in the room before we arrived and my infant went straight to bed, they were kind enough to give us extra beddings too. I would honestly go back again, it was an excellent stay.

The room was great, clean, modern and functional. Your reception staff were so helpful

Courteos staff. Clean rooms

Staff where all so pleasant and helpful, rooms where extremely clean, only gripe i had was the banging of doors and running the shouting in the carroridor especially on the Friday night but again thats part of the hotel business, if i return again it will be with earplugs lol. Overall i was extremely happy with the hitel in general.

Lovely and bright, clean and tidy room. Food was great staff friendly

The standard of the room was excellent and comparable to rooms i have stayed that cost 3 times the price. Bed was comfortable the room was spacious and had modern amenities.

Very good hotel , staff very polite and facilities good , rooms very spacious and clean

Nice clean accommodation. Very friendly staff. Had pizza one evening which was hot and tasty . Only complaint was that we were staying 2 nights and our room wasnt serviced . The reception team apologised and replenished our tea, coffee and took our rubbish. Sadly we woukd have liked replacement towels as ours on shower floor. Not sure wgat had happened there . Still a good comfortable stay

Perfect

Spotless room. Good facilities. Friendly staff. Excellent price. Great location.

Fantastic service from all staff great room

The staff were great, room was comfortable, temperature was a bit warm for me but not uncomfortable

Room was brilliant

Very good stay, clean tidy room, nice friendly staff, great value. Will use again if I'm in the area

Friendly staff. Room clean and warm. Parking outside hotel. Good price. Convenient for A1 and onward travel