The Dixie Dean Hotel

Great stay returning guest always a great standard .

Not much selection especially for one vegetarian in the party. No bar person for first 5-10 minutes was told he was on a walk around and would be back. Rooms clean but bathroom flooring and door needs attention , carpet stained in bedroom could be covered with a rug ?

The jet bath was superb and the breakfast buffet was delicious

Always enjoy our time at the Dixie Dean

Staff very nice and welcoming room clean showing signs of wear.

Great spacious room

Room wasn't anything like what was advertised, old tacky floors where badly damaged musky smells from damp,and leaking ceilings changed room 3 times final room was ok looked more like the one that was advertised key card wouldn't work most the time

Good location. Nice beds. Great breakfast. Shower above bath wasn’t best.

Our recent stay at the hotel was generally pleasant, primarily due to a fantastic location and the highly accommodating nature of the front-desk staff. The check-in was smooth, and the room itself was clean, spacious, and featured a very comfortable bed, ensuring a good night's sleep. The public areas, such as the lobby, were also well-maintained and welcoming. However, there were several small details that prevented this from being a truly excellent experience, especially considering the price point. The most noticeable omission was the lack of complementary amenities that guests often rely on. Specifically, there was no bottled water provided in the room, which is a standard convenience in hotels of this caliber. We also found the absence of simple slippers to be inconvenient, making the cold bathroom floor less comfortable. These small touches are what elevate a good stay to a great one. While these are minor items, they significantly contribute to the overall guest experience and perception of value. Addressing these basic in-room amenities would go a long way in improving the perceived quality and comfort of the accommodations. We would consider staying again if these minor, yet important, service enhancements are implemented.

Room iwas fine, big room. Not impressed with shower

Room key didn't work from the off, assured the issue would be sorted on our return later in the evening. On our return we were left waiting an hour to access our room. We basically paid for a room that we'd no access to.

The room was comfortable but the carpet was filthy with multiple obvious stains. Cheap toilet roll paper used and poor quality towels.

Great choice at breakfast. Lovely place . Giant room with really comfy bed . Right in the centre.

Great hotel room, very nicely decorated with a jacuzzi bath. Room was very clean. Reception staff very friendly. Close to shops restaurants and bars.

Room was big and clean and breakfast was very good

staff were lovely room was clean and spacious bedding spotty and comfy bed

Room was massive, bed very comfy, huge jacuzzi bathtub. A lovely quirky hotel

Check-in was poor. I’d pre-checked-in but that didn’t stop the process taking 15 mins and that was without there being anybody in front of us. The receptionist couldn’t get the payment for the city tax to go through (and ended up taking it twice in the end!). They also said our room wasn’t ready, then said it was, then wasn’t again… before finally deciding that it was! Throughout, the lady, who was otherwise very nice, insisted on calling me ‘young man’. The lobby itself was far too dark. I’m all for mood lighting but it was like the whole area was lit with a couple of candles and made what was quite a plush area look quite tacky as only the faded ‘blingy’ bits of decor could be seen in the gloom. The lift was really annoying! We were only on the 1st floor yet it seemed to take an age to get there and then the doors took even longer to open. Housekeeping also stored bed sheets, towels etc on the landing in front of the lifts on the first floor so first impressions of that floor were poor. The lift doors opened and it just looked an absolute mess. The statue of Dixie Dean that overlooked it all didn’t look particularly impressed either! Our room was VERY spacious with a double bed at either end of the room and some nice fittings. The TV was also the best I’ve ever seen in a hotel room, although it was so high up on the wall that we both ended up with a sore neck from trying to watch it. The bathroom was HORRIBLE! A large space but grubby and lacking anything nice.

Staff was great room great sizeand clean jbath was great as was breakfast

We chose this hotel based on its description as a luxury suite experience and the beautiful images shown online. Unfortunately, the reality of our stay fell far short of expectations. Upon arrival, we were moved to Room 301 after finding our first assigned room in poor condition. At first glance, Room 301 appeared slightly better, but it soon became clear that it was also in an unacceptable state: The bathroom floor was worn through to the floorboards, and the walls were peeling. The mirror was rusty, and overall the bathroom appeared neglected. When my son used the jacuzzi bath, dirty water and residue came out of the jets, leaving him feeling unwell. This clearly indicates that the bath had not been cleaned or maintained properly and posed a potential health risk. The sofa was ripped, the floor was stained and dirty, and the lighting in the room was poor. When we opened the curtains to let in some light, we discovered that the windows were covered in mould and grime, with an unpleasant view of what looked like a demolition site. In addition, we found that none of the bar pumps were working, and the bottled beers were warm, making it impossible to enjoy a simple drink during our stay. The following morning, we were given a sheet detailing breakfast options, which stated that fried or poached eggs could be provided on request. However, we were later informed these were not available, contradicting the hotel’s own information. Avoid!