IW Hotel

Value for price

The floor is sticky still has stain on it Water turns cold at 11pm while I'm taking a shower Homeless drug addict was in lobby near the elevator Staff has an attitude when I check in because I speak Mandarin and they changed their attitude when they see my Canadian passport. Hongkong is racist

First time i stayed there. A little run down property, what bothered me most was the fact bedlinen were not clean. Beyond only changed every 2 days while it seemed popular as an hourly hotel for romantic getaways.

This hotel's location, just one block from the Kwun Tung Promenade, is ideal for guests who enjoy morning jogs or exercise. However, its location in a factory district means it's a considerable distance from shopping malls and supermarkets, and the area offers little in the way of evening entertainment.

The hotel is clean, comfortable and well maintained but the surrounding area contains a lot of garage shops and primarily in an industrial area. It takes about 10 minutes walk to the nearest MTR station.

I like how the hotel is near the pier

The only part other than the above-average satisfaction is the walking distance between the hotel and the MTR stations is a bit long.

Basic but competitive in price.

The air conditioner is noisy.

So far so good

This is one of the worst hotels that I’ve ever stayed in: 1. Build quality is pathetic. My room has a door security latch that won’t fit together properly, which renders it useless. Then there are paint flakes all around the morning table due to lousy paint job / waterproofing along the window sill. The bathroom has stains everywhere… The list goes on… 2. The toilet constantly emits foul smell. It smells like dried up sewage on a hot day. 3. The entire hotel is not carpeted, and the floor is so dusty as if it was never vacuumed. In humid months it even gets sticky. 4. The water temperature was never right. It’s always either too hot or too cold. No matter how hard you try to “fine tune” the water temperature, it will never stay consistent. 5. Also the room temperature was never right. Maybe it tries to average out the temperature, like when I set it to 25 DegC, it fluctuates from 22~27 DegC as shown on my Pro Trek watch. 6. Most of the time the two towels I was given were either stained or with holes on them. 7. I know this is not the hotel’s fault, but when there are so many guests from mainland China, you can expect all kinds of nuisance. Like people talking / playing music loudly at night. Or the smoke alarm gets set off due to idiots not closing the door when taking a shower, or even smoking in the room. At £65~70 per night non-refundable, this hotel is not cheap, but the quality is. So choose a well-reputed brand instead, and stay the hell away from it.

Unacceptable service provided by 李玲 at front desk

The hotel was not very clean there was dirt under my bed. The service wasn’t too great too I also think because of language barrier.

the floor was sticky, the elevator was too shady

The space is dirty with poor management. Walls are thin and can hear people talking in other rooms. Poor security as well

The guy at front desk is so rude and behave inappropriate . If he doesn’t like his job , just quit it . Front desk is the first impression of the hotel . my wife took the video and he tried to grab my wife s mobile aggressively .eventually she called police to deal with this issue .

At day time:(Lights enter through the gaps of the conics made your sleeping uncomfortable. At night time:(Sound prove is so bad that you can hear your neighbours’ talking... The cleaning lady is good, rooms are clean, you have your free water, no coffee and tea let your room more clean. Water is hot enough to give you a day’s relax after work.

Great value for money. Room though not spacious but big enough for short trips / staycation. No soap provided during these times of pandemic. The sound insulation is quite poor. We could literally hear the sound of TV from others while standing in the corridor.

terrible stay with bad services and dirty condition

worth of money, clean and comfy, good location, will stay again!! If the lighting of the lift changed will be perfect.