Aston Gorontalo Hotel & Convention Center

Hotels
8.7
/10
Very Good
990 reviews

What Guests Say About Their Stay

B***i
10.0
/ 10
It was a very pleasant stay at the Aston Gorontalo Hotel. Friendly staff, delicious food, and good cleanliness.
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Verified Traveler
9.7
/ 10
When I go to Gorontalo, I almost always stay at this hotel. It's comfortable, clean, and offers a delicious breakfast. I recommend it for anyone looking to stay in Gorontalo City.
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In the Area
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Jl. Manggis No. 88, Kel. Libuo, Kec. Dungingi , Kota Selatan, Kota Gorontalo, Gorontalo, Indonesia, 96135

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Aston Gorontalo Hotel & Villas Staying at Aston Gorontalo Hotel & Convention Center is a good choice when you are visiting South Kota. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Aston Gorontalo Hotel & Convention Center

Jl. Manggis No. 88, Kel. Libuo, Kec. Dungingi , Kota Selatan, Kota Gorontalo, Gorontalo, Indonesia, 96135
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Lobby Aston Gorontalo Hotel & Convention Center
Exterior 2 Aston Gorontalo Hotel & Convention Center

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Aston Gorontalo Hotel & Villas Rates per Night

Aston Gorontalo Hotel & Villas room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Aston Gorontalo Hotel & Villas hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Aston Gorontalo Hotel & Villas Location & Address

Aston Gorontalo Hotel & Villas is located at Jl. Manggis No. 88, Kel. Libuo, Kec. Dungingi , Kota Selatan, Kota Gorontalo, Gorontalo, Indonesia, 96135. It's situated in the Kota Gorontalo area of Indonesia, known for its vibrant culture and friendly locals. The hotel is approximately 5 km from the city center.

How to go to Aston Gorontalo Hotel & Villas from Airport

Looking for the best way to get to Aston Gorontalo Hotel & Villas from Jalaluddin Airport? Here are a few options to consider for your hotel transfer from airport to hotel. Whether you're looking for the fastest or most affordable route, we've got you covered.
  • Taxi (Most Direct):

    A taxi from Jalaluddin Airport to Aston Gorontalo Hotel & Villas is the most direct option. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at the airport. This can be a convenient option, often offering fixed prices or estimated fares upfront.
  • Airport Shuttle (Pre-booked):

    Some hotels, including Aston Gorontalo Hotel & Villas, may offer an airport shuttle service. This usually needs to be pre-booked and can be a hassle-free option.
  • Public Transportation (Most Affordable):

    While not the most direct, you can take a Damri bus from the airport to the city center and then a local "bemo" (minibus) to the hotel. This is the most affordable option but can take longer and require some navigation.

Tips:

For the most convenient route, consider pre-booking an airport shuttle or using a ride-hailing service. This will save you time and ensure a smooth transfer to Aston Gorontalo Hotel & Villas.

Aston Gorontalo Hotel & Villas Reviews & Summary

Planning a trip and want to know all about Aston Gorontalo Hotel & Villas? Reading hotel reviews is a great way to get an inside look before you book. This review hotel summary will give you a good overview of what to expect. Guests consistently praise the hotel's comfortable rooms, friendly staff, and excellent location. Many appreciate the stunning views and the overall cleanliness of the property. A standout feature is the hotel's swimming pool, which is perfect for relaxing after a day of exploring Kota Gorontalo.

Here's a short review to encourage bookings: "Absolutely loved my stay at Aston Gorontalo Hotel & Villas! The staff were incredibly helpful, the room was spacious and clean, and the pool was a welcome treat. Highly recommend!"

Aston Gorontalo Hotel & Villas Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Aston Gorontalo Hotel & Villas offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to luxurious suites, there's something for everyone.
  • Superior Room:

    These rooms offer comfortable accommodation with city views. Available in both smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms feature enhanced amenities and a bathtub.
  • Executive Suite:

    These spacious suites offer a separate living area, a king-size bed, and panoramic views.
  • Family Suite:

    Ideal for families, these suites include two bedrooms and a shared bathroom.
  • Villa:

    For a truly luxurious experience, consider the villas, which offer private pools and gardens.

Aston Gorontalo Hotel & Villas is not a pet-friendly hotel. Please contact the hotel directly for more information.

Hotel Facilities in Aston Gorontalo Hotel & Villas

Looking for a hotel with great hotel facilities? Aston Gorontalo Hotel & Villas offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From swimming pools to fitness centers, there's something for everyone to enjoy.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Restaurant:

    Enjoy delicious meals at the hotel's on-site restaurant.
  • Meeting Rooms:

    Host your next event or meeting in one of the hotel's modern meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Aston Gorontalo Hotel & Villas

Craving a delicious meal or a quick bite? Aston Gorontalo Hotel & Villas boasts excellent dining options, including a hotel buffet and a cozy hotel cafe. Whether you're in the mood for local cuisine or international flavors, you'll find something to satisfy your appetite.
  • Restaurant Name:

    Grand Ballroom Restaurant
    • Cuisine:

      International and Indonesian
    • Buffet:

      Offers a daily breakfast buffet with a wide selection of dishes. Price per person: Approximately SGD 25.
    • Opening Hours:

      6:00 AM - 10:00 PM
    • Special Dishes:

      Try the Nasi Goreng Istimewa or the Grilled Seafood Platter.
  • Cafe Name:

    Lobby Lounge Cafe
    • Cuisine:

      Coffee, pastries, and light snacks
    • Opening Hours:

      7:00 AM - 11:00 PM
    • Special Dishes:

      Enjoy a cup of local Gorontalo coffee or a slice of homemade cake.

Aston Gorontalo Hotel & Villas Airport pickups and How to Book

Need a convenient hotel to airport transfer? Aston Gorontalo Hotel & Villas offers hotels with airport shuttle services to make your arrival and departure as smooth as possible. Here's how to book your airport pick-up:

To arrange an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will confirm your booking and provide instructions on where to meet the driver at the airport.

Nearby MRT Station & Bus Stops

Navigating Kota Gorontalo using public transport is easy with several MRT nearby and bus stops nearby. Here's a list of the nearest options:
  • Nearest Bus Stop:

    Halte Kota, approximately 1 km from the hotel.
  • Nearest "Bemo" (Minibus) Stop:

    Simpang Lima, approximately 1.5 km from the hotel.

Public Transport Card/Payment Info:

Payment for bus and "bemo" services is typically made in cash. There is no integrated public transport card system in Kota Gorontalo.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Kota Gorontalo offers a variety of nearby places to go that are perfect for kids and adults alike. From beaches to cultural sites, there's plenty to see and do.
  • Olele Beach:

    A beautiful beach known for its clear waters and snorkeling opportunities. Approximately 15 km from the hotel. Entry is free.
  • Fort Otanaha:

    A historic fort offering panoramic views of the city. Approximately 7 km from the hotel. Entry fee: Approximately SGD 2.
  • Lake Limboto:

    A scenic lake perfect for boat rides and birdwatching. Approximately 10 km from the hotel. Boat ride: Approximately SGD 5 per person.
  • Bulu Saraung Waterfall:

    A stunning waterfall surrounded by lush greenery. Approximately 20 km from the hotel. Entry fee: Approximately SGD 3.
  • Museum Purbakala Popa Eyato:

    A local museum showcasing the history and culture of Gorontalo. Approximately 6 km from the hotel. Entry fee: Approximately SGD 1.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Aston Gorontalo Hotel & Villas (Kota Gorontalo)

Exploring the local food scene is a must when visiting Kota Gorontalo. There are plenty of nearby dining options, from cozy cafes to bustling local restaurants. Here are a few recommendations to satisfy your cravings:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks and light meals.
  • Pizza Hut:

    A familiar option for pizza lovers.
  • RM. Meranti:

    A local restaurant serving Indonesian and seafood dishes.

Local Street Food:

  • Binte Biluhuta:

    A traditional Gorontalo corn soup.
  • Sate Gorontalo:

    Grilled skewers of marinated meat served with peanut sauce.
  • Nasi Goreng:

    Indonesian fried rice.
  • Mie Goreng:

    Indonesian fried noodles.
  • Pisang Goreng:

    Fried bananas, a popular snack.

Shopping places near Aston Gorontalo Hotel & Villas (Kota Gorontalo)

Need to do some shopping? There are several shops near me and nearby shopping options in Kota Gorontalo. From malls near hotel to local markets, you'll find a variety of places to browse and buy.
  • Citimall Gorontalo:

    A modern shopping mall with a variety of stores and restaurants.
  • Pasar Sentral Gorontalo:

    A traditional market offering a wide range of local products and souvenirs.
  • Ramayana Department Store:

    A department store offering clothing, accessories, and household goods.

Other Places to Stay Near Aston Gorontalo Hotel & Villas

Looking for alternative accommodations? There are several affordable hotels nearby and other options to consider in Kota Gorontalo. Here's a list of some of the best hotel nearby:

Luxury/5–6 Star Hotels Nearby:

  • There are no 5- or 6-star hotels in the immediate vicinity of Aston Gorontalo Hotel & Villas.

4-Star Hotels Nearby:

  • Maqna Hotel Gorontalo:

    A modern hotel offering comfortable rooms and a range of amenities.
  • Grand Q Hotel Gorontalo:

    A stylish hotel with a rooftop pool and restaurant.
  • Amalia Hotel Gorontalo:

    A well-appointed hotel with a focus on comfort and convenience.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

3-Star Hotels Nearby:

  • Hotel New Rachmat:

    A budget-friendly option offering basic amenities.
  • RedDoorz near Bundaran S. Limboto Gorontalo:

    A simple and affordable hotel.
  • OYO 91482 Penginapan Arsy:

    A budget-friendly option with clean and comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Aston Gorontalo Hotel & Villas? With its convenient location, comfortable accommodations, and excellent facilities, it's the perfect choice for your trip to Kota Gorontalo. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to experience the best of Kota Gorontalo. Book your room booking now and enjoy a memorable stay.

Explore more options and find the perfect accommodation for your needs. book cheap hotels in Indonesia and discover great deals on cheap hotels nearby.

All facilities in Aston Gorontalo Hotel & Convention Center

Swimming Pool Aston Gorontalo Hotel & Convention Center
Swimming Pool
Lobby Aston Gorontalo Hotel & Convention Center
Lobby
Exterior Aston Gorontalo Hotel & Convention Center
Exterior
Bedroom Aston Gorontalo Hotel & Convention Center
Bedroom
Others Aston Gorontalo Hotel & Convention Center
Others

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Things to Do

  • Barbecue
  • Outdoor pool

Transportation

  • Airport transfer
  • Secure parking

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Aston Gorontalo Hotel & Convention Center

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Extra Breakfast

Accommodation charges IDR 150,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Gorontalo Hotel & Convention Center
101
Number of floors in Aston Gorontalo Hotel & Convention Center
6
Another facilities in Aston Gorontalo Hotel & Convention Center
Cable TV, Desk, Hairdryer, In-room safe, Minibar

Frequently asked question in Aston Gorontalo Hotel & Convention Center

What are available facilities at Aston Gorontalo Hotel & Convention Center?
There are top facilites at Aston Gorontalo Hotel & Convention Center such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Gorontalo Hotel & Convention Center?
The standard check-in time at Aston Gorontalo Hotel & Convention Center is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aston Gorontalo Hotel & Convention Center provide breakfast?
Yes, Aston Gorontalo Hotel & Convention Center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Gorontalo Hotel & Convention Center
Aston Gorontalo Hotel & Convention Center has a 4.0-star rating.
How many floors does Aston Gorontalo Hotel & Convention Center have?
Aston Gorontalo Hotel & Convention Center has 6.
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More Reviews from Other Guests in Aston Gorontalo Hotel & Convention Center

8.7
Very Good
From 990 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.7

Service and Facilites

8.7

People often mention about Aston Gorontalo Hotel & Convention Center
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Staff Friendliness (40)
Ambiance (34)
Bedroom (34)
Distance to City Center (33)
Room Space (32)
Taste (32)
Variety (30)
Hotel Area (29)
Bathroom (27)
Family Friendly (26)
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Traveler Reviews Aston Gorontalo Hotel & Convention Center

Number of reviews per page
20
40
Customer reviews
T***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Everything is good. There were just mosquitoes in my room when I was sleeping at night. I hope they pay more attention.
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B***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was a very pleasant stay at the Aston Gorontalo Hotel. Friendly staff, delicious food, and good cleanliness.
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T***i
icon-Leisure
Leisure
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9.1
/10
Reviewed 3 week(s) ago
Good experience for first time hotel booking
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff are friendly and happy to serve guests.
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R***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
A hotel like Aston would have fried fish for breakfast. I've stayed at Aston many times, and several times the breakfast menu included fried fish, and they've always substituted it with at least meat or chicken.
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E***a
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Recommended hotel. Comfort, good vibes
1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Valued Guest, Thank you so much for taking the time to leave us this amazing review .We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Nilwan Ruswir General Manager
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
When I go to Gorontalo, I almost always stay at this hotel. It's comfortable, clean, and offers a delicious breakfast. I recommend it for anyone looking to stay in Gorontalo City.
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Sir/Madam, Thank you so much for taking the time to leave us this wonderful review. We work hard to meet your expectations, and we're delighted to hear that we achieved that goal for you. We look forward to welcoming you back soon. Best regards, Nilwan Ruswir, General Manager.
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Hendri L.
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Great, very comfortable and satisfying
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Accommodation's Reply
30 Sep 2025
Dear Mr. Hendri L, Thank you very much for taking the time to leave us this wonderful review. We work hard to meet your expectations, and we're delighted to hear that we achieved that. We look forward to welcoming you back soon. Best regards, Nilwan Ruswir, General Manager.
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D***n
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Business
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10.0
/10
Reviewed 8 week(s) ago
Thank you, don't hesitate to stay here. It's centrally located and strategically located.
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Accommodation's Reply
01 Sep 2025
Dear Sir/Madam, Thank you so much for taking the time to leave us this wonderful review. We work hard to meet your expectations, and we're delighted to hear that we achieved that. We look forward to welcoming you back soon. Best regards, Nilwan Ruswir, General Manager.
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C***e
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8.5
/10
Reviewed 9 week(s) ago
For the room, it's okay, it's comfortable to sleep, the facilities are okay. But unfortunately the room is not soundproof where the next room can hear any conversation, even the next room can hear the bathroom, for breakfast there are many choices from heavy meals, snacks, boiled foods to desserts, all are available and quite tasty. The staff is also quite friendly.
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Accommodation's Reply
01 Sep 2025
Dear Sir/Madam, Thank you for your review. We are very pleased to hear that you were comfortable with our room and enjoyed the variety of food choices at breakfast. We also appreciate your appreciation of the friendliness of our staff. We apologize for the inconvenience you experienced due to the noise from the neighboring room. Your feedback regarding the room's sound insulation is very valuable to us. We will follow up on this for future improvements to ensure the comfort of all our guests. We look forward to welcoming you back on your next visit with an even better experience. Best Regards. Nilwan Ruswir, General Manager
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Alfrianty K.
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8.5
/10
Reviewed 10 week(s) ago
Very good and delicious food, friendly staff
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Accommodation's Reply
18 Aug 2025
Dear Ms. Alfrianty, Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay at our hotel, and our staff will surely be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again. Best regards, Nilwan Ruswir, General Manager.
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Rieska D. I.
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10.0
/10
Reviewed 11 week(s) ago
Comfortable and quiet atmosphere, highly recommended for a stay.
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Accommodation's Reply
18 Aug 2025
Dear Ms. Rieska D, Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay at our hotel, and our staff will surely be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again. Best regards, Nilwan Ruswir, General Manager.
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
It was a pleasure to stay here because the rooms are spacious, so there is space for the kids to play, the swimming pool is also spacious.
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Accommodation's Reply
05 Aug 2025
Dear Sir/Madam, Thank you for leaving us such a great review. We're glad you enjoyed your stay at our hotel, and our staff will be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager
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Christina D. E. L. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The hotel is clean, the staff are friendly, and access to daily shopping is quite close.
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Accommodation's Reply
01 Aug 2025
Dear Beloved Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We're so glad to hear you enjoyed your stay. It's great to know that you found the hotel clean, the staff friendly, and the location convenient for your shopping needs. Thank you for your kind words and we look forward to seeing you again. All the best, Nilwan Ruswir General Manager
andries p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Overall, the service was good, and guest complaints were resolved quickly. There was a problem with the air conditioning in the room on the first day, but the hotel immediately addressed the issue.
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Accommodation's Reply
05 Aug 2025
Dear Mr./Ms. Andries P., Thank you for leaving us such a great review. We're glad you enjoyed your stay at our hotel, and our staff will surely be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager.
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B***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The rooms and service are good, but the breakfast menu should be changed more often.
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Accommodation's Reply
05 Aug 2025
Dear Sir/Madam, Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay at our hotel, and thank you for your feedback on our food. It motivates us to do even better. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager.
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
It was very pleasant. The hotel was comfortable and all the staff were friendly.
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you for leaving us such a great review. We're glad you enjoyed your stay at our hotel, and our staff will be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager
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Y***o
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The tightness of the room is very poor.
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you very much for taking the time to give us this wonderful review. We really appreciate your feedback regarding the room availability which we still need to improve. We work hard to meet your expectations. We look forward to your arrival soon. Best regards, Nilwan Ruswir General Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
very impressive and special, easy access and safe environment that supports all activities, spacious rooms and complete facilities, with a free minibar
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay at our hotel, and our staff will surely be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager.
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Lilis M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
On the second day of my stay, I was suddenly asked to move rooms due to maintenance on all rooms on the same floor. I should have been informed at check-in. Then, on the second night, the central AC broke down and I was offered another room. I hope this experience is unique to me and not to others.
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Accommodation's Reply
15 Jul 2025
Dear Ms. Lilis M, Thank you very much for sharing your experience with us. We want you to feel comfortable sharing both good and bad news with us. I am very sorry that your experience with us was less than you expected. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the sudden incident on the second day that required you to move rooms due to a maintenance issue on the entire floor's central air conditioning. We understand how frustrating and inconvenient such a situation can be, especially when it occurs twice in one visit. Your feedback is invaluable to us as we continue to improve our service. We sincerely hope this bad experience will not be repeated with other guests in the future. Best regards. Nilwan Ruswir, General Manager
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Bedroom 4 Aston Gorontalo Hotel & Convention Center

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