Overall Ratings & Reviews Aston Gorontalo Hotel & Villas

Dear Sir/Madam, Thank you so much for taking the time to leave us this wonderful review. We work hard to meet your expectations, and we're delighted to hear that we achieved that. We look forward to welcoming you back soon. Best regards, Nilwan Ruswir, General Manager.

Dear Sir/Madam, Thank you for your review. We are very pleased to hear that you were comfortable with our room and enjoyed the variety of food choices at breakfast. We also appreciate your appreciation of the friendliness of our staff. We apologize for the inconvenience you experienced due to the noise from the neighboring room. Your feedback regarding the room's sound insulation is very valuable to us. We will follow up on this for future improvements to ensure the comfort of all our guests. We look forward to welcoming you back on your next visit with an even better experience. Best Regards. Nilwan Ruswir, General Manager

Dear Ms. Alfrianty, Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay at our hotel, and our staff will surely be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again. Best regards, Nilwan Ruswir, General Manager.

Dear Ms. Rieska D, Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay at our hotel, and our staff will surely be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again. Best regards, Nilwan Ruswir, General Manager.

Dear Sir/Madam, Thank you for leaving us such a great review. We're glad you enjoyed your stay at our hotel, and our staff will be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager

Dear Beloved Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We're so glad to hear you enjoyed your stay. It's great to know that you found the hotel clean, the staff friendly, and the location convenient for your shopping needs. Thank you for your kind words and we look forward to seeing you again. All the best, Nilwan Ruswir General Manager

Dear Mr./Ms. Andries P., Thank you for leaving us such a great review. We're glad you enjoyed your stay at our hotel, and our staff will surely be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager.

Dear Sir/Madam, Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay at our hotel, and thank you for your feedback on our food. It motivates us to do even better. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager.

Dear Sir/Madam, Thank you for leaving us such a great review. We're glad you enjoyed your stay at our hotel, and our staff will be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager

Dear Sir/Madam, Thank you very much for taking the time to give us this wonderful review. We really appreciate your feedback regarding the room availability which we still need to improve. We work hard to meet your expectations. We look forward to your arrival soon. Best regards, Nilwan Ruswir General Manager

Dear Sir/Madam, Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay at our hotel, and our staff will surely be delighted to read what you've written. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind review, and we look forward to seeing you again soon. Best regards, Nilwan Ruswir, General Manager.

Dear Ms. Lilis M, Thank you very much for sharing your experience with us. We want you to feel comfortable sharing both good and bad news with us. I am very sorry that your experience with us was less than you expected. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the sudden incident on the second day that required you to move rooms due to a maintenance issue on the entire floor's central air conditioning. We understand how frustrating and inconvenient such a situation can be, especially when it occurs twice in one visit. Your feedback is invaluable to us as we continue to improve our service. We sincerely hope this bad experience will not be repeated with other guests in the future. Best regards. Nilwan Ruswir, General Manager

Dear Sir/Madam, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again soon. Best Regards. Nilwan Ruswir. General Manager

Dear Mr. Jitro, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have written. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best Regards. Nilwan Ruswir. General Manager.

Dear Pupung P.A, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. All the best, Nilwan Ruswir General Manager

Dear Ms. Yusdawaty, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best regards. Nilwan Ruswir. General Manager

Dear Mr./Mrs. Ian N, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will be delighted to read what you have to say. We place customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again soon. Best regards. Nilwan Ruswir. General Manager

Dear Sir/Madam, We would like to apologize for the inconvenience you experienced during the check-in process. We are very sorry that your room was not ready at 3:00 PM as the expected check-in time. Our top priority is to ensure every room is ready on time with the highest standards of cleanliness and comfort for our guests. We will strengthen the coordination of the cleaning and operational teams to prevent similar incidents from happening in the future. Thank you for your understanding and we look forward to welcoming you back again in the future and providing a much smoother and more enjoyable stay experience. Warm Regards, Nilwan Ruswir. General Manager