Aston Palembang Hotel & Conference Center

Hotels
8.5
/10
Very Good
6,347 reviews

What Guests Say About Their Stay

Staff Friendliness (143)
Bedroom (132)
Room Space (124)
Distance To City Center (123)
RESTU Res
9.7
/ 10
Sangat baik, hotelnya bagus, kamarnya bagus, kamar mandi bagus, semua perlengkapan kebutuhan tamu disediakan, staff-nya ramah-ramah dan selalu tersenyum.
Imas S. S.
9.7
/ 10
Room is very clean and comfortable, food is varied and delicious, thank you very much for the hospitality, great hotel with acceptable rate. It was a good experience having two nights staying in Aston Palembang Hotel.
Verified Traveler
10.0
/ 10
✨ My first stay at Aston Palembang Hotel & Conference Center felt like finding a comfortable oasis in the middle of a busy city. 📌 **Stay Experience:** Check-in on September 24, 2025, was smooth; the friendly staff greeted us with smiles and prompt service. The room was clean, modern, and a welcome respite after a long journey. 🏨 **Ambience & Facilities:** The hotel has a tranquil atmosphere with elegant Aston interiors. The outdoor pool is a favorite spot for relaxation, while the conference room feels professional and well-equipped for business events. 🍴 **Food:** The breakfast buffet is varied—from local Palembang dishes (pempek and mie celor!) to international options. The food is delicious, fresh, and the portions are just right. 🙌 **Staff Assistance:** The staff are always ready to help, from the receptionist and housekeepers to the restaurant staff. There was a small, memorable moment: the restaurant staff kindly explained which local specialties are worth trying. 🌟 **Highlights:** * Spacious rooms with views of Palembang city at night * Comfortable swimming pool to unwind * Authentic local dishes for breakfast 💰 **Price:** Worth it! With the facilities and service provided, the price is definitely worth it. 📍 **Location:** Very strategic—close to the city center, malls, and easy access to the Ampera Bridge. Perfect for business trips or short getaways. In conclusion, my overnight stay at Aston Palembang (September 24–25, 2025) was not only comfortable but also memorable. It's the perfect place to recharge before heading back to work!
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ALFRED J. K.
9.4
/ 10
The room quality is good and commensurate with its star rating. The check-in and check-out service is also friendly, and the breakfast meets expectations. It's one of the best hotels in Palembang, keep it up.
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S***h
10.0
/ 10
Highly recommended hotel. Friendly staff, clean rooms, easy to reach location, and very delicious and varied food. Very memorable experience staying here
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In the Area
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Jalan Basuki Rachmat No.189, Palembang, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30126

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Aston Palembang Hotel & Conference Center is a good choice when you are visiting Ilir Timur II. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Aston Palembang Hotel & Conference Center

Jalan Basuki Rachmat No.189, Palembang, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30126
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Lobby Aston Palembang Hotel & Conference Center
Lobby 2 Aston Palembang Hotel & Conference Center

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Aston Palembang Hotel & Conference Center Rates per Night

Aston Palembang Hotel & Conference Center room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Aston Palembang Hotel & Conference Center hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Aston Palembang Hotel & Conference Center Location & Address

Aston Palembang Hotel & Conference Center is located at Jalan Basuki Rachmat No.189, Palembang, Ilir Timur II, Palembang, Sumatra Selatan, Indonesia, 30126. It's situated in the Palembang area of Indonesia, known for its vibrant culture and historical sites. The hotel is approximately 5 km from the city center.

How to go to Aston Palembang Hotel & Conference Center from Airport

Need to figure out the best way to get to Aston Palembang Hotel & Conference Center from Sultan Mahmud Badaruddin II International Airport? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel, depending on your budget and time constraints.

  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You can find taxis readily available outside the airport terminal. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka are readily available in Palembang. Simply book a ride through the app, and a driver will pick you up from the airport. This option is often more convenient than a taxi, as you can pay through the app and avoid haggling over prices.
  • Airport Bus (Budget-Friendly):

    TransMusi offers an airport bus service that connects the airport to various points in Palembang. While this is the most affordable option, it may involve a longer travel time and require you to transfer to another mode of transport to reach the hotel.

Tips:

For the most convenient route, consider using a ride hailing service. It offers a balance of affordability and convenience, allowing you to reach the hotel quickly and comfortably.

Aston Palembang Hotel & Conference Center Reviews & Summary

Want to know all about hotel Aston Palembang Hotel & Conference Center before you book? You're in the right place! Hotel reviews can be a great way to get a feel for a place before you commit. Let's dive into what people are saying about this popular Palembang hotel.

Guests consistently rave about the hotel's excellent service and convenient location. Many appreciate the spacious and well-appointed rooms, as well as the stunning views of the city. A standout feature is the hotel's extensive conference facilities, making it a popular choice for business travellers. The swimming pool and fitness center are also highly praised.

Here's a snippet from a recent review: "Absolutely loved my stay at Aston Palembang! The staff were incredibly friendly and helpful, the room was spotless, and the breakfast buffet was amazing. I'll definitely be back!"

Aston Palembang Hotel & Conference Center Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Aston Palembang Hotel & Conference Center offers a variety of categories of hotel rooms to suit every traveller's needs. Let's take a look at the different hotel bedroom types available:

  • Superior Room:

    These rooms offer comfortable accommodation with city views. Available in both smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms offer added space and comfort. Some rooms feature bathtubs.
  • Executive Suite:

    These suites offer a separate living area and bedroom, providing ample space for relaxation. Non-smoking only.
  • Family Room:

    Designed for families, these rooms offer multiple beds and plenty of space for everyone.
  • Presidential Suite:

    The ultimate in luxury, the Presidential Suite boasts panoramic views, a private balcony, and a jacuzzi.

Please note that Aston Palembang Hotel & Conference Center is not a pet-friendly hotel.

Hotel Facilities in Aston Palembang Hotel & Conference Center

Looking for a hotel with top-notch hotel amenities? Aston Palembang Hotel & Conference Center has you covered! With a wide range of hotel facilities, there's something for everyone to enjoy. Here's a rundown of what's on offer:

  • Swimming Pool:

    Take a dip in the outdoor swimming pool, open from 7:00 AM to 7:00 PM daily.
  • Fitness Center:

    Stay in shape at the well-equipped fitness center, open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club.
  • Business Center:

    Stay connected and productive at the business center, offering printing and photocopying services.
  • Conference Facilities:

    Host your next meeting or event in the hotel's state-of-the-art conference facilities.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Aston Palembang Hotel & Conference Center

Craving a delicious meal without leaving the hotel? Aston Palembang Hotel & Conference Center offers a variety of dining options to satisfy your appetite. Whether you're in the mood for a hearty hotel buffet or a quick bite at the hotel cafe, you'll find something to tempt your taste buds.

  • Zafferano Restaurant:

    This all-day dining restaurant serves a wide range of international and Indonesian dishes. The hotel buffet breakfast is a popular choice, featuring a variety of hot and cold items. Price per person: approximately SGD 25. Opening hours: 6:00 AM to 10:00 PM.
  • Alto Sky Lounge:

    Enjoy stunning city views while sipping on cocktails and enjoying light bites at this rooftop lounge. Opening hours: 5:00 PM to 1:00 AM.
  • The Coffee Shop:

    Grab a quick coffee, pastry, or sandwich at this convenient cafe. Opening hours: 7:00 AM to 10:00 PM.

Don't miss the chance to try the restaurant's signature dish, the "Pempek Palembang," a local delicacy made from fish and tapioca flour.

Aston Palembang Hotel & Conference Center Airport pickups and How to Book

Looking for hotels with airport shuttle services? Aston Palembang Hotel & Conference Center offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. Here's what you need to know:

The hotel offers airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details and estimated time of arrival, and the hotel will arrange for a driver to meet you at the airport. Alternatively, you can book via Traveloka.

Nearby MRT Station & Bus Stops

Getting around Palembang is easy with its network of public transportation. If you're looking for an MRT nearby or nearby bus station, here's what you need to know:

  • LRT Station Bumi Sriwijaya:

    Approximately 2 km from the hotel.
  • TransMusi Bus Stop Palembang Icon Mall:

    Approximately 1 km from the hotel.

To use the TransMusi bus service, you'll need a TransMusi card, which can be purchased and topped up at designated kiosks and bus stations.

Nearby Attractions for Family / Kid Friendly

Planning a family trip to Palembang and looking for nearby activities? There are plenty of nearby places to go that are perfect for kids and adults alike. Here are a few nearby sightseeing places to consider:

  • Kembang Island:

    A small island in the Musi River, home to a population of monkeys. Distance from hotel: 10 km. Entry price: SGD 5.
  • Amanzi Waterpark:

    A fun-filled waterpark with slides, pools, and other attractions. Distance from hotel: 15 km. Entry price: SGD 15.
  • Museum Balaputra Dewa:

    Learn about the history and culture of South Sumatra at this museum. Distance from hotel: 7 km. Entry price: SGD 3.
  • Jakabaring Sport City:

    A large sports complex with various facilities, including a lake and a park. Distance from hotel: 12 km. Free entry to the park.
  • Great Mosque of Palembang:

    A beautiful mosque with a unique architectural style. Distance from hotel: 6 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Aston Palembang Hotel & Conference Center (Palembang)

Craving some delicious nearby dining options? Palembang offers a wide variety of local food and international cuisine. Here are a few food eatiries near me to check out:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    A classic pizza chain offering a range of pizzas, pasta, and other Italian-American dishes.
  • Marugame Udon:

    A Japanese noodle restaurant serving freshly made udon noodles in a variety of broths.

Local Street Food:

  • Pempek:

    A Palembang specialty made from fish and tapioca flour, served with a sweet and sour sauce.
  • Mie Celor:

    A noodle dish served in a rich coconut milk broth with shrimp and egg.
  • Martabak HAR:

    A savory pancake filled with eggs, meat, and vegetables.
  • Nasi Goreng:

    Indonesian fried rice, a staple dish found everywhere.
  • Sate:

    Grilled meat skewers served with peanut sauce.

Shopping places near Aston Palembang Hotel & Conference Center (Palembang)

Need to do some shopping near me? Palembang offers a variety of shopping options, from modern malls to traditional markets. Here are a few nearby shopping destinations to explore:

  • Palembang Icon Mall:

    A modern shopping mall with a wide range of international and local brands.
  • Palembang Square Mall:

    Another popular shopping mall with a variety of shops, restaurants, and entertainment options.
  • Pasar 16 Ilir:

    A traditional market where you can find a variety of goods, including clothing, food, and souvenirs.

Other Places to Stay Near Aston Palembang Hotel & Conference Center

Looking for other affordable hotels nearby? Palembang offers a range of accommodation options to suit every budget and preference. Here are a few alternatives to consider:

Luxury/5-Star Hotels Nearby:

  • The Zuri Palembang:

    A luxurious hotel with stunning city views and a range of amenities.
  • Aryaduta Palembang:

    A stylish hotel with a central location and excellent service.
  • Wyndham Opi Hotel Palembang:

    A modern hotel with a large swimming pool and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Novotel Palembang Hotel & Residence:

    A comfortable hotel with spacious rooms and a range of facilities.
  • Best Western Premier Favehotel Palembang:

    A modern hotel with a convenient location and friendly service.
  • Santika Premiere Bandara Palembang:

    A stylish hotel located near the airport.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Favehotel Sudirman Palembang:

    A budget-friendly hotel with a central location.
  • Ibis Palembang Sanggar:

    A simple and comfortable hotel with a convenient location.
  • Red Planet Palembang:

    A no-frills hotel with clean and comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Aston Palembang Hotel & Conference Center? With its convenient location, excellent facilities, and comfortable rooms, it's the perfect choice for your next trip to Palembang. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your room booking through Traveloka for exclusive discounts and promotions. Start planning your Palembang adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby on Traveloka today!

All facilities in Aston Palembang Hotel & Conference Center

Swimming Pool Aston Palembang Hotel & Conference Center
Swimming Pool
Fitness Center Aston Palembang Hotel & Conference Center
Fitness Center
Functional Hall Aston Palembang Hotel & Conference Center
Functional Hall
Lobby Aston Palembang Hotel & Conference Center
Lobby
Accommodation Services Aston Palembang Hotel & Conference Center
Accommodation Services

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service
  • 24-hour Receptionist

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Vegetarian meal

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Spa

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Car rental
  • Valet parking

Business Facilities

  • Business center
  • Meeting facilities
  • Projector

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Aston Palembang Hotel & Conference Center

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Palembang Hotel & Conference Center
163
Number of floors in Aston Palembang Hotel & Conference Center
11
Another facilities in Aston Palembang Hotel & Conference Center
Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box

Frequently asked question in Aston Palembang Hotel & Conference Center

What are available facilities at Aston Palembang Hotel & Conference Center?
There are top facilites at Aston Palembang Hotel & Conference Center such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Palembang Hotel & Conference Center?
The standard check-in time at Aston Palembang Hotel & Conference Center is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aston Palembang Hotel & Conference Center provide breakfast?
Yes, Aston Palembang Hotel & Conference Center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Palembang Hotel & Conference Center
Aston Palembang Hotel & Conference Center has a 4.0-star rating.
How many floors does Aston Palembang Hotel & Conference Center have?
Aston Palembang Hotel & Conference Center has 11.
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More Reviews from Other Guests in Aston Palembang Hotel & Conference Center

8.5
Very Good
From 6,319 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.6

Location

8.6

Service and Facilites

8.6

People often mention about Aston Palembang Hotel & Conference Center
All
Staff Friendliness (82)
Distance to City Center (74)
Bedroom (73)
Accessibility (71)
Room Space (69)
Ambiance (67)
Bathroom (60)
Taste (59)
Hotel Area (55)
Variety (52)
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Traveler Reviews Aston Palembang Hotel & Conference Center

Number of reviews per page
20
40
Customer reviews
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good, clean, friendly, good food.
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Siska
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
When checking in and checking out, my sister is the friendliest. If there are stars, I give them all stars. Comfort is the most important thing when we check in. Especially for mothers who bring children. If you get bad service, you will be in a bad mood, but if you get good service, your children will be fussy and happy. Thank you, sister Dona, for giving a smile when serving guests. Security and luggage service are also good, but I forgot her name. Hotel food has many variations and is delicious. Aston Palembang Hotel makes families comfortable. Hopefully, I can come to Palembang again and stay at Aston. Thank you
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The breakfast menu is incredibly varied and complete, with all kinds of pastries available, Palembang specialties available, and even sushi. The service is friendly, the rooms are clean, and the lobby smells great. I really want to come back here again!
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1 people find it helpful
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room was very clean, and the amenities were very helpful. The service was quite good, but there were one or two female staff members (who seemed to be seniors) who weren't very friendly and spoke curtly, unlike the Jakarta branch. Hopefully, this can be improved.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
✨ My first stay at Aston Palembang Hotel & Conference Center felt like finding a comfortable oasis in the middle of a busy city. 📌 **Stay Experience:** Check-in on September 24, 2025, was smooth; the friendly staff greeted us with smiles and prompt service. The room was clean, modern, and a welcome respite after a long journey. 🏨 **Ambience & Facilities:** The hotel has a tranquil atmosphere with elegant Aston interiors. The outdoor pool is a favorite spot for relaxation, while the conference room feels professional and well-equipped for business events. 🍴 **Food:** The breakfast buffet is varied—from local Palembang dishes (pempek and mie celor!) to international options. The food is delicious, fresh, and the portions are just right. 🙌 **Staff Assistance:** The staff are always ready to help, from the receptionist and housekeepers to the restaurant staff. There was a small, memorable moment: the restaurant staff kindly explained which local specialties are worth trying. 🌟 **Highlights:** * Spacious rooms with views of Palembang city at night * Comfortable swimming pool to unwind * Authentic local dishes for breakfast 💰 **Price:** Worth it! With the facilities and service provided, the price is definitely worth it. 📍 **Location:** Very strategic—close to the city center, malls, and easy access to the Ampera Bridge. Perfect for business trips or short getaways. In conclusion, my overnight stay at Aston Palembang (September 24–25, 2025) was not only comfortable but also memorable. It's the perfect place to recharge before heading back to work!
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Accommodation's Reply
01 Oct 2025
Dear G*t, Thank you for your positive review and appreciation. We are delighted to learn that your stay at the Aston Palembang Hotel & Conference Center was memorable and comfortable. Your review motivates us to continue providing the best service. We look forward to welcoming you back soon. Best regards, Azwar Situmorang, General Manager
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ALFRED J. K.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The room quality is good and commensurate with its star rating. The check-in and check-out service is also friendly, and the breakfast meets expectations. It's one of the best hotels in Palembang, keep it up.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Alfred J. Ke., Thank you very much for your positive review and appreciation! We are very happy to know that you were satisfied with the quality of the room, check-in & check-out service, and breakfast that we provided during your stay with us. Your review is a great motivation for our entire team to continue to maintain and improve our services. See you again on your next visit to Palembang! Warm regards, Azwar Situmorang. General Manager
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Siska A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly hotel staff... Nice hotel
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2 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Siska A., Thank you for your positive review! We are delighted to learn that you were satisfied with the friendliness of our staff and the quality of our hotel. We look forward to welcoming you back on your next visit. Best regards, Azwar Situmorang, General Manager
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Hotel is safe, secured, and clean. The location is not far from the city, a good place for jogging as well.
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Accommodation's Reply
01 Oct 2025
Dear H***n, Thank you for your positive feedback. We are pleased to know that you felt safe and comfortable during your stay, and that you appreciated our convenient location and jogging-friendly surroundings. We look forward to welcoming you back in the near future. Best regards, Azwar Situmorang General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It wasn't me who stayed, but there were no complaints.
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Accommodation's Reply
01 Oct 2025
Dear Guest, Thank you for taking the time to leave a review. We're pleased to know that, although you didn't stay with us personally, we had no complaints. We hope this experience was positive, and we look forward to welcoming you or your colleagues back in the future. Best regards, Azwar Situmorang, General Manager
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good location, spacious, comfortable, and clean room, near places to eat (Brasserie Rest, Pempek Linda, etc.)
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear e***a, Thank you very much for your kind feedback. We are delighted to hear that you found our location convenient and the room spacious, comfortable, and clean. It is also great to know that you enjoyed being close to popular dining options. We look forward to welcoming you again on your next visit. Best regards, Azwar Situmorang General Manager
B***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Classy hotel... Comfortable for family and for rest....
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear B*y, Thank you for your review and appreciation. We are very happy to know that you felt comfortable during your stay and that our hotel is the right choice for you and your family. We look forward to welcoming you back again soon! Best regards, Azwar Situmorang, General Manager
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
very comfortable and spacious, pool and gym are also available
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Accommodation's Reply
01 Oct 2025
Dear L*a, Thank you very much for your positive review! We are delighted to know that you felt comfortable and enjoyed our facilities, including the swimming pool and fitness center. Your satisfaction is our motivation to continue providing the best service. See you again on your next visit to Aston Palembang! Warm regards, Azwar Situmorang, General Manager
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P***t
icon-origin-TRAVELOKA
5.3
/10
Reviewed 8 week(s) ago
I requested a non-smoking room and was given a smoking room. I'm allergic to smoke. They told me my request wasn't accepted. I asked to move rooms, but they said they were fully booked. In conclusion, there was no solution. Thank you, Aston Palembang. Very disappointing.
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Accommodation's Reply
01 Oct 2025
Dear P*t, Thank you for sharing your experience with us. We apologize for the inconvenience caused by your non-smoking room reservation. We greatly appreciate your feedback and will conduct an immediate evaluation to prevent a similar incident from happening in the future. We hope to have the opportunity to improve our service and provide a better stay on your next visit. Best regards, Azwar Situmorang, General Manager
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B***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
The staff is friendly, the rooms are large, clean, and well-maintained. The gym facilities are actually adequate, but they need to be upgraded...
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Accommodation's Reply
01 Oct 2025
Dear B*i, Thank you very much for your review and feedback. We are glad you were satisfied with our staff service, room comfort, and cleanliness. Your feedback regarding the gym facilities will be taken into consideration for future improvements. We look forward to welcoming you back for an even better experience. Best regards, Azwar Situmorang, General Manager
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a***h
icon-origin-TRAVELOKA
6.3
/10
Reviewed 10 week(s) ago
The glass smells and the room is full of ants
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Accommodation's Reply
01 Oct 2025
Dear a*h, Thank you for sharing your experience. We apologize for the inconvenience you experienced regarding the condition of the glass and the presence of ants in the room. Your feedback is very valuable to us and we will immediately follow up with the relevant team to prevent a similar incident from happening again. We hope to provide a better experience on your next visit. Best regards, Azwar Situmorang, General Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Good
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Accommodation's Reply
01 Oct 2025
Dear M*a, Thank you for this brief but meaningful review. We are delighted to know that you had a good impression during your stay with us. We look forward to welcoming you back to Aston Palembang in the future. Warm regards, Azwar Situmorang, General Manager
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Suryo A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Comfortable atmosphere, clean and tidy rooms.
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Accommodation's Reply
01 Oct 2025
Dear Suryo A., Thank you for your positive review! We are delighted to hear that you enjoyed the comfortable atmosphere, the cleanliness, and tidiness of your room during your stay with us. Your satisfaction is our priority. We look forward to welcoming you back soon. Best regards, Azwar Situmorang, General Manager
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Panji A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Perhaps the restaurant area needs some adjustments. The last time I stayed, it felt overcrowded and a bit uncomfortable for enjoying breakfast. Otherwise, it's fine.
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Accommodation's Reply
08 Aug 2025
Dear Panji A., Thank you for taking the time to provide your valuable review and feedback to Aston Palembang Hotel & Conference Center. We apologize for the inconvenience you experienced regarding the restaurant area being overcrowded during breakfast. Your feedback is greatly appreciated and will inform our evaluation to improve the dining area's comfort, especially during peak hours. We are also pleased to know that you were satisfied with your overall stay with us. We look forward to welcoming you back on your next visit for a more comfortable and enjoyable experience. Best regards, Marlina Bustami - General Manager
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The room didn't smell good, it had a bit of a musty smell. When I was about to sleep, there were blood stains on the sheets. I immediately called the receptionist and that night the sheets were changed to new ones.
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Accommodation's Reply
12 Aug 2025
Dear P*i, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the condition of your room and the availability of linens upon your arrival. This clearly does not reflect the standards of cleanliness and comfort that we always strive for. Your feedback has been brought to our attention and will be followed up and taken seriously to prevent a similar incident from happening again. We were happy to promptly assist with replacing the linens that night, and we hope to provide a much better experience on your next visit. Best regards, Marlina Bustami - General Manager
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YUDI F. C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It's great, very impressive and the service is good, but I wasn't reminded that there was a freezer item left for me, but I wasn't reminded so I forgot to turn around.
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Accommodation's Reply
28 Jul 2025
Dear Yudi F.C., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay at our hotel and that our service was excellent. However, we would like to apologize for the inconvenience caused by the items you left in the freezer that we failed to remind you about at check-out. This will serve as an important reminder for our team to be more thorough and proactive in assisting our guests, especially regarding luggage storage. We greatly appreciate your feedback and will strive to improve our service quality in the future. We hope to have the opportunity to welcome you to Aston Palembang again for a more perfect experience. Best regards, Marlina Bustami - General Manager
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Lobby 4 Aston Palembang Hotel & Conference Center

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8.5
Very Good
From 6,319 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.6

Location

8.6

Service and Facilites

8.6

People often mention about Aston Palembang Hotel & Conference Center
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Staff Friendliness (82)
Distance to City Center (74)
Bedroom (73)
Accessibility (71)
Room Space (69)
Ambiance (67)
Bathroom (60)
Taste (59)
Hotel Area (55)
Variety (52)
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Traveler Reviews Aston Palembang Hotel & Conference Center

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40
Customer reviews
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good, clean, friendly, good food.
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Siska
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
When checking in and checking out, my sister is the friendliest. If there are stars, I give them all stars. Comfort is the most important thing when we check in. Especially for mothers who bring children. If you get bad service, you will be in a bad mood, but if you get good service, your children will be fussy and happy. Thank you, sister Dona, for giving a smile when serving guests. Security and luggage service are also good, but I forgot her name. Hotel food has many variations and is delicious. Aston Palembang Hotel makes families comfortable. Hopefully, I can come to Palembang again and stay at Aston. Thank you
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The breakfast menu is incredibly varied and complete, with all kinds of pastries available, Palembang specialties available, and even sushi. The service is friendly, the rooms are clean, and the lobby smells great. I really want to come back here again!
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1 people find it helpful
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room was very clean, and the amenities were very helpful. The service was quite good, but there were one or two female staff members (who seemed to be seniors) who weren't very friendly and spoke curtly, unlike the Jakarta branch. Hopefully, this can be improved.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
✨ My first stay at Aston Palembang Hotel & Conference Center felt like finding a comfortable oasis in the middle of a busy city. 📌 **Stay Experience:** Check-in on September 24, 2025, was smooth; the friendly staff greeted us with smiles and prompt service. The room was clean, modern, and a welcome respite after a long journey. 🏨 **Ambience & Facilities:** The hotel has a tranquil atmosphere with elegant Aston interiors. The outdoor pool is a favorite spot for relaxation, while the conference room feels professional and well-equipped for business events. 🍴 **Food:** The breakfast buffet is varied—from local Palembang dishes (pempek and mie celor!) to international options. The food is delicious, fresh, and the portions are just right. 🙌 **Staff Assistance:** The staff are always ready to help, from the receptionist and housekeepers to the restaurant staff. There was a small, memorable moment: the restaurant staff kindly explained which local specialties are worth trying. 🌟 **Highlights:** * Spacious rooms with views of Palembang city at night * Comfortable swimming pool to unwind * Authentic local dishes for breakfast 💰 **Price:** Worth it! With the facilities and service provided, the price is definitely worth it. 📍 **Location:** Very strategic—close to the city center, malls, and easy access to the Ampera Bridge. Perfect for business trips or short getaways. In conclusion, my overnight stay at Aston Palembang (September 24–25, 2025) was not only comfortable but also memorable. It's the perfect place to recharge before heading back to work!
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Accommodation's Reply
01 Oct 2025
Dear G*t, Thank you for your positive review and appreciation. We are delighted to learn that your stay at the Aston Palembang Hotel & Conference Center was memorable and comfortable. Your review motivates us to continue providing the best service. We look forward to welcoming you back soon. Best regards, Azwar Situmorang, General Manager
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ALFRED J. K.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The room quality is good and commensurate with its star rating. The check-in and check-out service is also friendly, and the breakfast meets expectations. It's one of the best hotels in Palembang, keep it up.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Alfred J. Ke., Thank you very much for your positive review and appreciation! We are very happy to know that you were satisfied with the quality of the room, check-in & check-out service, and breakfast that we provided during your stay with us. Your review is a great motivation for our entire team to continue to maintain and improve our services. See you again on your next visit to Palembang! Warm regards, Azwar Situmorang. General Manager
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Siska A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly hotel staff... Nice hotel
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2 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Siska A., Thank you for your positive review! We are delighted to learn that you were satisfied with the friendliness of our staff and the quality of our hotel. We look forward to welcoming you back on your next visit. Best regards, Azwar Situmorang, General Manager
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Hotel is safe, secured, and clean. The location is not far from the city, a good place for jogging as well.
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Accommodation's Reply
01 Oct 2025
Dear H***n, Thank you for your positive feedback. We are pleased to know that you felt safe and comfortable during your stay, and that you appreciated our convenient location and jogging-friendly surroundings. We look forward to welcoming you back in the near future. Best regards, Azwar Situmorang General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It wasn't me who stayed, but there were no complaints.
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Accommodation's Reply
01 Oct 2025
Dear Guest, Thank you for taking the time to leave a review. We're pleased to know that, although you didn't stay with us personally, we had no complaints. We hope this experience was positive, and we look forward to welcoming you or your colleagues back in the future. Best regards, Azwar Situmorang, General Manager
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good location, spacious, comfortable, and clean room, near places to eat (Brasserie Rest, Pempek Linda, etc.)
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear e***a, Thank you very much for your kind feedback. We are delighted to hear that you found our location convenient and the room spacious, comfortable, and clean. It is also great to know that you enjoyed being close to popular dining options. We look forward to welcoming you again on your next visit. Best regards, Azwar Situmorang General Manager
B***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Classy hotel... Comfortable for family and for rest....
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear B*y, Thank you for your review and appreciation. We are very happy to know that you felt comfortable during your stay and that our hotel is the right choice for you and your family. We look forward to welcoming you back again soon! Best regards, Azwar Situmorang, General Manager
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
very comfortable and spacious, pool and gym are also available
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Accommodation's Reply
01 Oct 2025
Dear L*a, Thank you very much for your positive review! We are delighted to know that you felt comfortable and enjoyed our facilities, including the swimming pool and fitness center. Your satisfaction is our motivation to continue providing the best service. See you again on your next visit to Aston Palembang! Warm regards, Azwar Situmorang, General Manager
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P***t
icon-origin-TRAVELOKA
5.3
/10
Reviewed 8 week(s) ago
I requested a non-smoking room and was given a smoking room. I'm allergic to smoke. They told me my request wasn't accepted. I asked to move rooms, but they said they were fully booked. In conclusion, there was no solution. Thank you, Aston Palembang. Very disappointing.
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Accommodation's Reply
01 Oct 2025
Dear P*t, Thank you for sharing your experience with us. We apologize for the inconvenience caused by your non-smoking room reservation. We greatly appreciate your feedback and will conduct an immediate evaluation to prevent a similar incident from happening in the future. We hope to have the opportunity to improve our service and provide a better stay on your next visit. Best regards, Azwar Situmorang, General Manager
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B***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
The staff is friendly, the rooms are large, clean, and well-maintained. The gym facilities are actually adequate, but they need to be upgraded...
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Accommodation's Reply
01 Oct 2025
Dear B*i, Thank you very much for your review and feedback. We are glad you were satisfied with our staff service, room comfort, and cleanliness. Your feedback regarding the gym facilities will be taken into consideration for future improvements. We look forward to welcoming you back for an even better experience. Best regards, Azwar Situmorang, General Manager
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a***h
icon-origin-TRAVELOKA
6.3
/10
Reviewed 10 week(s) ago
The glass smells and the room is full of ants
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Accommodation's Reply
01 Oct 2025
Dear a*h, Thank you for sharing your experience. We apologize for the inconvenience you experienced regarding the condition of the glass and the presence of ants in the room. Your feedback is very valuable to us and we will immediately follow up with the relevant team to prevent a similar incident from happening again. We hope to provide a better experience on your next visit. Best regards, Azwar Situmorang, General Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Good
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Accommodation's Reply
01 Oct 2025
Dear M*a, Thank you for this brief but meaningful review. We are delighted to know that you had a good impression during your stay with us. We look forward to welcoming you back to Aston Palembang in the future. Warm regards, Azwar Situmorang, General Manager
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Suryo A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Comfortable atmosphere, clean and tidy rooms.
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Accommodation's Reply
01 Oct 2025
Dear Suryo A., Thank you for your positive review! We are delighted to hear that you enjoyed the comfortable atmosphere, the cleanliness, and tidiness of your room during your stay with us. Your satisfaction is our priority. We look forward to welcoming you back soon. Best regards, Azwar Situmorang, General Manager
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Panji A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Perhaps the restaurant area needs some adjustments. The last time I stayed, it felt overcrowded and a bit uncomfortable for enjoying breakfast. Otherwise, it's fine.
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Accommodation's Reply
08 Aug 2025
Dear Panji A., Thank you for taking the time to provide your valuable review and feedback to Aston Palembang Hotel & Conference Center. We apologize for the inconvenience you experienced regarding the restaurant area being overcrowded during breakfast. Your feedback is greatly appreciated and will inform our evaluation to improve the dining area's comfort, especially during peak hours. We are also pleased to know that you were satisfied with your overall stay with us. We look forward to welcoming you back on your next visit for a more comfortable and enjoyable experience. Best regards, Marlina Bustami - General Manager
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The room didn't smell good, it had a bit of a musty smell. When I was about to sleep, there were blood stains on the sheets. I immediately called the receptionist and that night the sheets were changed to new ones.
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Accommodation's Reply
12 Aug 2025
Dear P*i, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the condition of your room and the availability of linens upon your arrival. This clearly does not reflect the standards of cleanliness and comfort that we always strive for. Your feedback has been brought to our attention and will be followed up and taken seriously to prevent a similar incident from happening again. We were happy to promptly assist with replacing the linens that night, and we hope to provide a much better experience on your next visit. Best regards, Marlina Bustami - General Manager
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YUDI F. C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It's great, very impressive and the service is good, but I wasn't reminded that there was a freezer item left for me, but I wasn't reminded so I forgot to turn around.
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Accommodation's Reply
28 Jul 2025
Dear Yudi F.C., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay at our hotel and that our service was excellent. However, we would like to apologize for the inconvenience caused by the items you left in the freezer that we failed to remind you about at check-out. This will serve as an important reminder for our team to be more thorough and proactive in assisting our guests, especially regarding luggage storage. We greatly appreciate your feedback and will strive to improve our service quality in the future. We hope to have the opportunity to welcome you to Aston Palembang again for a more perfect experience. Best regards, Marlina Bustami - General Manager
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Number of reviews per page
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40