Aston Pluit Hotel & Residence

Hotels
All-star Accommodation
8.3
/10
Very Good
5,643 reviews

What Guests Say About Their Stay

Room Space (87)
Staff Friendliness (80)
Bedroom (78)
Ambiance (66)
WIDO L.
9.4
/ 10
Spacious room. Good services from the staffs. We stayed here during emergency PPKM, so the breakfast was delivered to our room. Swimming pool still can be used but we prefer not to.
Axel R.
9.1
/ 10
Perfect to staycation or tour on Jakarta. This place is in North Jakarta and has a strategic location.
LOUISANDY W.
9.7
/ 10
This accommodation is very good. I am very pleased with the service of the team members. Especially with front office member "Tasya". She is very helpful and nice. Recommended for stay👍
Dian P.
8.5
/ 10
Cozy bedroom, complete facilities and good service. Recommended hotel for 4 stars😊
Weinardi
8.5
/ 10
Staff is very helpful, and the room is clean also.
In the Area
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Jalan Pluit Selatan No.1, Pluit, Jakarta Utara, Jakarta, Indonesia, 14450

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Aston Pluit Hotel & Residence is a good choice when you are visiting Pluit. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Aston Pluit Hotel & Residence

Jalan Pluit Selatan No.1, Pluit, Jakarta Utara, Jakarta, Indonesia, 14450
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Lobby Aston Pluit Hotel & Residence
Lobby 2 Aston Pluit Hotel & Residence

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Aston Pluit Hotel & Residence Rates per Night

Aston Pluit Hotel & Residence room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Aston Pluit Hotel & Residence hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Aston Pluit Hotel & Residence Location & Address

Aston Pluit Hotel & Residence is located at Jalan Pluit Selatan No.1, Pluit, Jakarta Utara, Jakarta, Indonesia, 14450. It's situated in the Jakarta Utara area of Indonesia, known for its vibrant atmosphere and diverse culinary scene. The hotel is approximately 11 km from the city center.

How to go to Aston Pluit Hotel & Residence from Airport

Arriving at Soekarno-Hatta International Airport and wondering about the best way to get to Aston Pluit Hotel & Residence? Several options are available, each with its own advantages in terms of cost and convenience. Here's a breakdown to help you choose the best hotel transfer for your needs.

  • Taxi (Most Direct):

    A taxi is the most straightforward option, offering door-to-door service. You can easily find taxis at the airport's designated taxi stands. The journey typically takes around 30-45 minutes, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka offer a convenient and often more affordable alternative to traditional taxis. Simply book a ride through the app, and your driver will meet you at the designated pick-up point.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus provides a budget-friendly option for getting to Jakarta Utara. Look for the bus heading towards the Pluit area. From the bus terminal, you may need to take a short taxi or Ride Hailing ride to reach the hotel.
  • Private Airport Transfer (Pre-Booked Comfort):

    For a hassle-free experience, consider booking a private airport transfer in advance through Traveloka. A driver will be waiting for you upon arrival, ready to whisk you away to the hotel in comfort.

Tips:

For the most convenient route, especially if you have a lot of luggage, a taxi or Ride Hailing is recommended. If you're on a budget, the airport bus is a good option, but be prepared for a slightly longer journey with potential transfers.

Aston Pluit Hotel & Residence Reviews & Summary

Looking for all the details about Aston Pluit Hotel & Residence? This hotel offers a comfortable and convenient stay in the heart of Jakarta Utara. With its modern amenities and strategic location, it's a popular choice for both business and leisure travellers. Reading hotel reviews can give you a better understanding of what to expect during your stay.

Guests consistently praise the hotel's friendly staff, clean rooms, and excellent location. Many appreciate the easy access to nearby shopping malls, restaurants, and entertainment venues. The hotel's swimming pool and fitness center are also popular amenities. One standout feature is the rooftop bar, offering stunning views of the city skyline. Here's what one satisfied guest had to say: "Great location, friendly staff, and comfortable rooms. I would definitely stay here again!"

Aston Pluit Hotel & Residence Room Types Available

Choosing the right hotel room type can significantly enhance your stay at Aston Pluit Hotel & Residence. Understanding the different categories of hotel rooms available allows you to select the one that best suits your needs and preferences. Here's a breakdown of the different hotel bedroom types you can find at Aston Pluit Hotel & Residence:

  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities. They typically feature a queen-sized bed or twin beds and are ideal for solo travellers or couples.
  • Deluxe Room:

    Deluxe rooms are more spacious than Superior rooms and may offer additional features such as a seating area or a balcony.
  • Executive Suite:

    These suites provide a separate living area and bedroom, offering more space and privacy. They are perfect for business travellers or families.
  • Family Room:

    Designed to accommodate families, these rooms typically feature multiple beds or connecting rooms.
  • Smoking/Non-Smoking Rooms:

    Be sure to specify your preference for a smoking or non-smoking room when booking.
  • Rooms with Bathtubs/Bidets:

    Some rooms may offer bathtubs or bidets. Inquire about availability when making your reservation.
  • Pet-Friendly Rooms:

    Aston Pluit Hotel & Residence is not pet-friendly.

Hotel Facilities in Aston Pluit Hotel & Residence

Aston Pluit Hotel & Residence offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From recreational facilities to essential services, the hotel provides everything you need for a relaxing and convenient experience. Here's a list of some of the hotel facilities available:

  • Swimming Pool:

    Take a refreshing dip in the hotel's outdoor swimming pool. Operating hours are from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay at the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
  • Restaurant:

    Enjoy delicious meals at the hotel's on-site restaurant.
  • Meeting Rooms:

    The hotel offers meeting rooms for business travellers.
  • Kids' Club:

    Keep the little ones entertained at the hotel's kids' club.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.
  • 24-Hour Front Desk:

    The front desk is available 24 hours a day to assist with any needs.

Hotel Buffet or Restaurant/Cafe in Aston Pluit Hotel & Residence

Aston Pluit Hotel & Residence boasts several dining options, including a hotel restaurant and cafe, providing guests with a variety of culinary experiences. Whether you're looking for a hearty buffet or a quick coffee, you'll find something to satisfy your cravings. Here's a closer look at the hotel's dining establishments:

  • Citruz Restaurant:

    This restaurant offers a diverse menu of Indonesian and international cuisine. Enjoy a buffet breakfast, lunch, or dinner. The buffet price is approximately SGD 25 per person. Opening hours are from 6:00 AM to 10:00 PM.
  • Lobby Lounge:

    Relax and unwind at the Lobby Lounge with a selection of coffee, tea, and light snacks.

Signature Dishes:

Be sure to try the Nasi Goreng and Gado-Gado, two Indonesian classics, at Citruz Restaurant.

Aston Pluit Hotel & Residence Airport pickups and How to Book

Are you looking for hotels with airport shuttle services for a seamless arrival and departure? Aston Pluit Hotel & Residence offers a convenient hotel to airport transfer service to make your travel experience even smoother. Here's how to book your airport pick-up:

To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You can provide your flight details and estimated arrival time, and the hotel will arrange for a driver to meet you at the airport. Booking steps include contacting the hotel via phone or email and providing your flight information.

Nearby MRT Station & Bus Stops

Navigating Jakarta Utara using public transportation is easy with several MRT stations and bus stops nearby. Knowing the closest options can help you explore the city with ease. Here's a list of nearby MRT stations and bus stops:

  • TransJakarta Bus Stop Pluit Junction (0.5 km):

    This bus stop is a short walk from the hotel and provides access to various parts of Jakarta via the TransJakarta bus rapid transit system.
  • Jakarta Kota Station (5 km):

    This is the nearest train station.

Public Transport Card/Payment Info:

To use the TransJakarta bus system, you'll need a prepaid card, such as a JakCard or e-money card. These cards can be purchased and topped up at TransJakarta bus stops and convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities to keep the kids entertained? Jakarta Utara offers a variety of nearby places to go and nearby sightseeing places that are perfect for families. Here are some things to see nearby and stuff to see nearby that are sure to create lasting memories:

  • Dunia Fantasi (Dufan) (6 km):

    This popular amusement park features thrilling rides, water attractions, and live entertainment. Entry price is approximately SGD 25 per person.
  • Sea World Ancol (6 km):

    Discover the wonders of the underwater world at Sea World Ancol, home to a diverse collection of marine life. Entry price is approximately SGD 20 per person.
  • Waterbom Jakarta (15 km):

    Cool off at Waterbom Jakarta, a water park with exciting slides and pools for all ages. Entry price is approximately SGD 30 per person.
  • Jakarta Aquarium (8 km):

    Explore a fascinating array of aquatic creatures at Jakarta Aquarium, located in Neo Soho Mall. Entry price is approximately SGD 22 per person.
  • Bounce Street Asia Trampoline Park (10 km):

    Let the kids burn off some energy at Bounce Street Asia, a trampoline park with various jumping zones and activities. Entry price is approximately SGD 15 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Aston Pluit Hotel & Residence (Jakarta Utara)

Exploring the local culinary scene is a must when visiting Jakarta Utara. From charming cafes and restaurants to delicious street food, there's something to satisfy every palate. Here's a guide to some of the best nearby dining options:

Cafes/Restaurants:

  • Starbucks (Pluit Junction Mall):

    Enjoy your favourite coffee and pastries at this popular coffee chain.
  • Pizza Hut (Pluit Junction Mall):

    Indulge in a classic pizza at this well-known restaurant.
  • HokBen (Pluit Junction Mall):

    Savour Japanese-inspired fast food at HokBen.

Local Street Food:

  • Nasi Goreng:

    A flavorful fried rice dish with various toppings.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Ketoprak:

    A vegetarian dish made with tofu, rice noodles, and peanut sauce.
  • Gado-Gado:

    A traditional Indonesian salad with peanut sauce dressing.
  • Martabak:

    A sweet or savoury pancake-like dish.

Shopping places near Aston Pluit Hotel & Residence (Jakarta Utara)

If you're in the mood for some retail therapy, Jakarta Utara offers a variety of shopping options, from modern malls to traditional markets. Here are some nearby shopping destinations to explore:

  • Pluit Junction Mall:

    This mall is conveniently located near the hotel and features a variety of shops, restaurants, and entertainment options.
  • Emporium Pluit Mall:

    A large shopping mall with a wide selection of international and local brands.
  • Pasar Tanah Abang:

    One of the largest textile markets in Southeast Asia, offering a wide range of fabrics, clothing, and accessories.

Other Places to Stay Near Aston Pluit Hotel & Residence

Looking for alternative accommodations in the Jakarta Utara area? There are several hotels nearby that offer a range of options to suit different budgets and preferences. Here's a list of some of the best hotel nearby:

Luxury/5–6 Star Hotels Nearby:

  • Hotel Mulia Senayan:

    A luxurious hotel with world-class amenities and impeccable service.
  • The Ritz-Carlton Jakarta, Mega Kuningan:

    An elegant hotel offering stunning city views and exceptional dining experiences.
  • Shangri-La Hotel, Jakarta:

    A renowned hotel with lush gardens, a spa, and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Mercure Jakarta Pantai Indah Kapuk:

    A stylish hotel with a rooftop pool and modern amenities.
  • Holiday Inn Express Jakarta Pluit Citygate:

    A comfortable and convenient hotel with a great location.
  • Swissôtel Jakarta PIK Avenue:

    A contemporary hotel with a spa, fitness center, and multiple dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Amaris Hotel Pluit Jakarta:

    A budget-friendly hotel with clean and comfortable rooms.
  • favehotel Pluit Junction:

    A modern hotel with a vibrant atmosphere and convenient location.
  • Zest Hotel Airport Jakarta:

    A simple and affordable hotel near Soekarno-Hatta International Airport.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect accommodation for your trip to Jakarta Utara is essential for a memorable experience. With its convenient location, comfortable rooms, and excellent amenities, Aston Pluit Hotel & Residence is a great choice for both business and leisure travellers. Checking hotel availability and making hotel reservations in advance is always recommended, especially during peak seasons.

Ready to book your stay at Aston Pluit Hotel & Residence or explore other options in Jakarta Utara? Visit Traveloka today to find the best deals on hotels and flights. With a wide selection of accommodations and travel services, Traveloka makes it easy to plan your perfect trip. Don't miss out on exclusive offers and discounts! book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in Aston Pluit Hotel & Residence

Bar, Cafe and Lounge Aston Pluit Hotel & Residence
Bar, Cafe and Lounge
Swimming Pool Aston Pluit Hotel & Residence
Swimming Pool
Fitness Center Aston Pluit Hotel & Residence
Fitness Center
Functional Hall Aston Pluit Hotel & Residence
Functional Hall
Lobby Aston Pluit Hotel & Residence
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Fitness center
  • Massage
  • Spa
  • TV lounge

Business Facilities

  • Business center
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Shops

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Transportation

  • Valet parking

Accessibilty

  • Accessibility equipment

Sports and Recreations

  • Fitness center

Connectivity

  • LAN Internet

Accommodation Policy & General Information in Aston Pluit Hotel & Residence

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Strong smell fruits are NOT allowed

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Pluit Hotel & Residence
229
Number of floors in Aston Pluit Hotel & Residence
26
Another facilities in Aston Pluit Hotel & Residence
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Aston Pluit Hotel & Residence

What are available facilities at Aston Pluit Hotel & Residence?
There are top facilites at Aston Pluit Hotel & Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Pluit Hotel & Residence?
The standard check-in time at Aston Pluit Hotel & Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aston Pluit Hotel & Residence provide breakfast?
Yes, Aston Pluit Hotel & Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Pluit Hotel & Residence
Aston Pluit Hotel & Residence has a 4.0-star rating.
How many floors does Aston Pluit Hotel & Residence have?
Aston Pluit Hotel & Residence has 26.
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More Reviews from Other Guests in Aston Pluit Hotel & Residence

8.3
Very Good
From 5,349 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.4

Location

8.5

Service and Facilites

8.3

People often mention about Aston Pluit Hotel & Residence
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Bedroom (48)
Room Space (44)
Ambiance (38)
Staff Friendliness (37)
Family Friendly (32)
Distance to City Center (30)
Accessibility (29)
Soundproof (29)
Bathroom (29)
Hotel Area (29)
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Traveler Reviews Aston Pluit Hotel & Residence

Number of reviews per page
20
40
Customer reviews
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Can be a recommendation to friends
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Friendly hotel staff, complete facilities.
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1 people find it helpful
Ady N. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The door to the room is broken, the card is read but won't open immediately, possibly with the handle. I've reported it to reception and called a technician, but the problem hasn't been resolved.
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
need to add bathroom equipment🙏🏻
1 people find it helpful
M***L
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was so much fun, close to everything we wanted.
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k***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Steady steady steady steady steady
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T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
just a note....in the restaurant, the egg cooking section can be moved to a corner or an air extractor can be placed above it. because when we eat near the egg cooking section....our hair gets the smell of the food smoke.
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H***H
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff are okay and friendly
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R***o
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 5 week(s) ago
mostly Everything good , just noise from others party
1 people find it helpful
d***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It's pretty good for the price of an Aston. But it needs some touch-ups to make it look like a luxury hotel.
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2 people find it helpful
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Excellence for all service & price recommended
1 people find it helpful
G***t
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
suburb of jakarta near the sea, breakfast is a bit salty
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1 people find it helpful
G***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good place to stay and easy to reach
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Naila F. K. A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
(+) The lobby smells really good, the staff are friendly and all smiles, the security is alert, the food is varied and suits the palate, the swimming pool is not too strong with chlorine so it's nice for swimming without making your hair stiff, the room and toilet amenities are very complete, there is a small Indomaret downstairs, the wifi is fast, the TV broadcast is clean, there are no ants, it's not bad for buying snacks, free parking (-) The room seems old, the cleanliness is not maintained (sometimes there are small cockroaches in the toilet), around the hotel there is only an Indomaret, there are no other snack places so if you want to buy food you have to go to the mall or order online, the TV has Netflix but you have to log in with your own account, not provided by the hotel
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2 people find it helpful
N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
I stayed for 5 nights at this hotel, I was happy because I got a view from a high room, overall this hotel is comfortable, but there was 1 room where I got a slightly clogged sink, for its size it was very spacious, I also had the chance to order an extra bed, but the extra bed looked a little damaged for the bed so my experience when sleeping was uncomfortable, hopefully all the damage in the room can be fixed 100%, I was happy with the restaurant area and the swimming pool, only the towels from the swimming pool were very smelly, maybe it was the smell of chlorine from the pool, I also got the chance to taste the breakfast, very luxurious, and there was boiled water, this was very comfortable, the coffee and tea were not that good, maybe if you add the cost you can get better coffee and tea, in my opinion the coffee and tea in the restaurant area were not that good, the ones in the room were still better. I also like how they provide cooked menus when there are fans like fried rice, and hmm ... I forgot a little what else on the menu, they might change the menu there every day, it is in the outdoor part of the restaurant.
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1 people find it helpful
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.8
/10
Reviewed 9 week(s) ago
in the room there is a kaceo and the bed is dirty and I will not stay there again
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Accommodation's Reply
21 Jul 2025
Dear Sir/Madam, Thank you for your review. We are very sorry to hear that your stay did not meet your expectations, especially regarding the condition of the bathroom and the cleanliness of the bed. Cleanliness standards are our top priority, and we are very disappointed to learn that we failed to meet them during your visit. We have passed this feedback on to our cleaning and maintenance team for immediate action and to ensure a similar incident does not happen again in the future. We understand your disappointment and deeply regret your decision not to stay with us again. However, we hope you will consider returning in the future so that we can provide an even better experience. Sincerely, Muhammad Kholid, Front Office Manager.
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r***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
good place but very old building. room is so so also
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff was friendly and very helpful. The food was also delicious. Thank you, I will definitely stay again next time because it's close to downtown Jakarta, easy to get to, the rooms are clean, and the swimming pool is comfortable. I was very satisfied with my stay at Aston.
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Jefferson T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Very pleasant, the staff are very friendly, clean, and the complete facilities in the room are also very happy 😊
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 11 week(s) ago
I arrived at the hotel around 13:30-13:40. When checking in, I was given a room on the 20th floor. I asked to be given a room on a floor <10. They said the room was not ready yet, so I was asked to wait. The problem was, the FO could not confirm when the room would be ready. Instead, I was told to wait for an unspecified period of time. Even though the check-in time listed was 14:00, and if I was told to wait until 14:00 I would have no problem. When I asked the FO to confirm, he insisted that it could not be confirmed. His attitude was also not very friendly. The FO should have immediately contacted the cleaning staff and confirmed when the check-in time was, instead of asking me to wait for an unspecified period of time, because I had other activities in the afternoon. Although I was finally able to check in around 14:10, the FO's lack of clarity and his unfriendly attitude were quite disturbing to me. On the second day, I left around 11:00, and returned to the hotel around 19:00. but the glass I used in the room still hasn't been cleaned and mineral water hasn't been provided. I have to go to the lobby to inform about this. fortunately the FO (a different person from the FO on the first day) and the cleaning staff quickly finished it. the room should be cleaned more thoroughly, so as not to disturb the guest's rest time. regarding the bathroom, the bathroom layout is a bit strange. the bathroom floor is quite high compared to the room floor. then the toilet and shower area, the floor is raised again. if we use the toilet, when we go out we are faced with the washbasin. so it is difficult to get out, not to mention the multi-level floor which is troublesome. quite dangerous if there are elderly people staying because the risk of falling is high. for the shower area, the location of the towel hanger is very close to the shower. towels must be soaked after we take a shower. while there are no other hangers in the bathroom besides the hanger near the shower. the good thing about this hotel is the location. if there are activities in the Pluit area, this hotel is quite strategic
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, We are very sorry to hear that your stay at Aston Pluit was less than satisfactory. We understand your disappointment and are truly sorry for any inconveniences, from the check-in process, room cleanliness, to the bathroom design. Disappointing Check-in Experience. We deeply regret the unclear information and unfriendly attitude of our Front Office staff upon your arrival. We should have provided a more definite time estimate regarding room availability and coordinated more proactively with the housekeeping team, especially considering the official check-in time is 2:00 PM. We have noted this incident and will immediately conduct retraining for our FO staff to ensure they are more responsive, informative, and friendly in serving guests. We will also review and improve our inter-departmental coordination procedures to prevent a similar incident from happening again. Negligence in Room Cleanliness. We also apologize for the negligence in cleaning your room on the second day, where used glasses were still not cleaned and mineral water was not refilled. This is a service standard that we cannot tolerate. We greatly appreciate the responsiveness of the front desk and housekeeping staff in handling your complaint after you reported it to the lobby. This feedback is a serious concern for our housekeeping team, who are committed to improving the accuracy and supervision of each room cleaning process to ensure guests' comfort and peace of mind. Bathroom Design and Safety Aspects. Thank you very much for your detailed observations regarding the bathroom design, particularly the difference in floor height between the toilet and shower area, and the placement of the towel rail. We acknowledge that this less than ergonomic design can pose a risk, especially for elderly guests, and reduce comfort. Placing the towel rail too close to the shower is also a valid functionality issue. We will forward this valuable feedback directly to the property management team and architect for in-depth evaluation as an important consideration in future renovation or facility improvements, to ensure maximum safety and comfort for all guests. We greatly appreciate the time you took to provide this comprehensive review. Detailed guest feedback is the foundation for our continued improvement and service enhancement. We are delighted to hear that our hotel's strategic location was a positive aspect for you. We hope you'll give us another opportunity to demonstrate our commitment to providing a better service and experience at Aston Pluit. Sincerely, Muhammad Kholid, Front Office Manager
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