Royal Regantris Cendana

Hotels
Preferred Partner Plus
8.5
/10
Very Good
2,655 reviews

What Guests Say About Their Stay

Staff Friendliness (101)
Distance To City Center (99)
Room Space (97)
Accessibility (82)

E***a

9.4
/ 10
The room facilities are good, clean, everything is complete, the bathroom accessories are also complete, there is even a hair shower cup, wow, this is the first time I've found that. The location is close to Tunjungan, you can even walk to it, the staff is friendly, and you can check in 1 hour early. If I go to Surabaya again, I will probably come here again😍
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Heronikawati

10.0
/ 10
I highly recommend the Royal Regantris Cendana Hotel, located in the city center, not far from Plaza Tunjungan. The staff is very friendly in serving hotel guests (thank you so much, Tiya ❤️). The breakfast menu is very varied, and the hotel's cleanliness is beyond doubt 😊
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e***a

9.4
/ 10
Super spacious room, complete amenities, close to the city center. Really enjoyed all the facilities. Free amenities make it easy to worry about going hungry, but if you want to go to Indomaret, you can also do it, it's very close, you can walk. Dyandra Convention Center, Tunjungan Plaza, Jalan Tunjungan are also close. There's also a cafe next to the hotel. Super duper worth it to stay here.
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S***n

8.5
/ 10
The hotel is not big but the location is near Tunjungan and 5 street food stalls, Indomart is very close. Got a very good price from the app, I chose a suite room. The room is spacious, clean, neatly arranged. Only for input the work desk chair is not high enough or not a pair. The FO officer is friendly and quick, thank you Mr. Ilham, Mrs. Beby, the FB officer at breakfast is very friendly. And the intern Mas Ikhsan is very friendly, good at doing anything and quick to open the door, and the women are also friendly. Thank you all. This is my umpteenth time at Regantris Cendana. We will always come back.
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Reza A. Z.

10.0
/ 10
One of the best hotels in Surabaya. The vibes are very comfortable for resting. The bathroom is clean and hot water can always be used anytime. I have been a subscriber since 2021, whether there is an event, work and so on, always choose this hotel as a place to stay even though it is far from the venue.
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In the Area
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Jalan Kombes Pol. M. Duryat No. 6 Tegalsari, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Location Staying at Royal Singosari Cendana Tunjungan is a good choice when you are visiting Tegalsari. The hotel is located only 1.43 km away from Surabaya Gubeng Station. This hotel is very easy to find since it is strategically positioned close to public facilities. About Royal Singosari Cendana Tunjungan Royal Singosari Cendana Tunjungan is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here. From business event to corporate gathering, Royal Singosari Cendana Tunjungan provides complete services and facilities that you and your colleagues need. Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Royal Singosari Cendana Tunjungan. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Royal Singosari Cendana Tunjungan exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Royal Singosari Cendana Tunjungan is a hotel with great comfort and excellent service according to most hotel's guests. With all facilities offered, Royal Singosari Cendana Tunjungan is the right place to stay.
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CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Royal Regantris Cendana

Jalan Kombes Pol. M. Duryat No. 6 Tegalsari, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262
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Discover More About Royal Regantris Cendana

note: hotel was previously named Royal Singosari Cendana Tunjungan / Cendana Premiere Hotel

Location


Staying at Royal Regantris Cendana is a good choice when you are visiting Tegalsari.

About Royal Regantris Cendana

Royal Regantris Cendana is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Royal Regantris Cendana provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Royal Regantris Cendana.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Royal Regantris Cendana exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Royal Regantris Cendana is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Royal Regantris Cendana is the right place to stay.

All facilities in Royal Regantris Cendana

Bar, Cafe and Lounge Royal Regantris Cendana
Bar, Cafe and Lounge
Entertainment Facility Royal Regantris Cendana
Entertainment Facility
Lobby Royal Regantris Cendana
Lobby
CleanAccommodation Royal Regantris Cendana
CleanAccommodation
Exterior Royal Regantris Cendana
Exterior

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast

In-room Facilities

  • Cable TV
  • Hairdryer
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Transportation

  • Area shuttle
  • Secure parking
  • Valet parking

Things to Do

  • Massage
  • Spa

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Photocopier

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Royal Regantris Cendana

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Royal Regantris Cendana
84
Number of floors in Royal Regantris Cendana
9
Another facilities in Royal Regantris Cendana
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Royal Regantris Cendana

What are available facilities at Royal Regantris Cendana?
There are top facilites at Royal Regantris Cendana such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Royal Regantris Cendana?
The standard check-in time at Royal Regantris Cendana is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Royal Regantris Cendana provide breakfast?
Yes, Royal Regantris Cendana provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Royal Regantris Cendana
Royal Regantris Cendana has a 3.0-star rating.
How many floors does Royal Regantris Cendana have?
Royal Regantris Cendana has 9.
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More Reviews from Other Guests in Royal Regantris Cendana

8.5
Very Good
From 2,655 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about Royal Regantris Cendana
All
Staff Friendliness (57)
Room Space (53)
Bedroom (53)
Distance to City Center (51)
Accessibility (48)
Ambiance (46)
Check-in/out Time (45)
Bathroom (45)
Surroundings (42)
Family Friendly (42)
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Most Recent
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Traveler Reviews Royal Regantris Cendana

Number of reviews per page
20
40
Customer reviews
G***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly to visitors from out of town, informative, the security guard is a star 🌟🌟🌟🌟🌟 very cool and polite, salute!
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Overall, the hotel is comfortable, clean and tidy, close to eateries and in the city center and close to Gubeng Station. However, perhaps the service could be improved, especially the receptionist. I checked in on March 30, 2026 at 3 AM, via phone asked the price of AYCE breakfast, only 80k, when I asked the receptionist she answered 100k, I immediately confirmed, "I called you earlier and they said 80k," she was immediately shocked and nervously replied, "Oh yeah, 80k," is this a markup or not... annoying (that's the only minus).
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Accommodation's Reply
15 Apr 2026
Dear Mr. Mulyo Adi, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to receive your positive feedback through the Traveloka app. Regarding the additional buffet breakfast, our hotel normally charges 100,000 Rupiah per person. However, we offer a Happy Hour where the additional breakfast is available for 80,000 Rupiah per person. This Happy Hour price is subject to availability and must be paid immediately during Happy Hour. Thank you again for being our guest. We hope to welcome you back on your next stay. Sincerely, Fajar Putra, Front Office Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
Last year, staying at Royal Regantris Cendana made me and my family come back again, because it was fun, this time staying at Royal Regantris Cendana was disappointing, got a room with a condition where the bathroom door could not be closed properly, so it had to be fixed first, the bed sheets used were dirty and had red stains like blood (maybe they had been washed but not clean) hopefully in the future it can be fixed.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to review your stay with us. We apologize for any inconvenience you may have experienced. We have reviewed all your feedback and are taking steps to prevent such incidents from happening again in the future. We apologize again for any inconvenience caused. We hope to welcome you back on your next stay with even better service. Sincerely, Fajar Putra, Front Office Manager
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B***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The WhatsApp admin is very responsive. Thank you for accommodating this hassle.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Diandra a. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The staff's friendliness and complaint handling are excellent, really great.
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Accommodation's Reply
15 Apr 2026
Dear Ms. Diandra A. R., From the Royal Regantris Cendana Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your memorable stay at Royal Regantris Cendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Cendana for your next visit. Sincerely, Fajar Putra, Front Office Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The hotel itself is quite comfortable. Upgrades/renovations to the hotel facilities are likely in need. The surrounding area is quite good, and the location, close to the mall, is a plus. Best price
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Sadtoto S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
View to road access from 5th floor.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
It's cool and comfortable to live here. Close to Tunjungan Plaza.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Annisa R.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
So far so good, right in the middle of town ☺️
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Ms. Anisa Rahmi, Royal Regantris Sendana Hotel extends its highest regards. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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B***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location, varied breakfast menu... Comfortable process from check in to check out
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Check-in time, room is not ready yet
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Nanda R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly recommended, this is my first time in Surabaya... It was a comfortable stay here.
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Accommodation's Reply
30 Mar 2026
Dear Ms. Nanda Ramadani, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajr Putra, Front Office Manager
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A***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
In short, I quite like it, am satisfied, the place is comfortable.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Rahmila D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Recommended!! Very comfortable and satisfying
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Accommodation's Reply
09 Mar 2026
Dear Ms. Rahmila D., Sincerely yours, Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajr Putra, Group Front Office Manager.
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Muhammad C. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Everything's fine, no issues. The only downside is that it doesn't have a smart TV yet.
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Accommodation's Reply
09 Mar 2026
Dear Mr. Muhammad C.M., From the Royal Regantris Sendana Hotel, we respectfully thank you for taking the time to write a review of your stay. We are delighted to hear that you had a memorable time at the Royal Regantris Sendana. Thank you again for being our guest, and we hope to welcome you back to the Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Group Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Recommended hotel❤❤ The hotel staff is very friendly, the rooms are always clean, condiments are always refilled
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. S*i, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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steve
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very satisfying service and very strategic location
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1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Mr. Steve, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you were satisfied, as reflected in your perfect score on the Traveloka app. We look forward to welcoming you back for your next stay at Royal Regantris Sendana Hotel, Surabaya. Sincerely, Fajar Putra, Front Office Manager
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J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Cheap price, clean and spacious room
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Pocket-friendly prices, clean rooms
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Affordable prices. Clean rooms.
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, With our deepest respect from Royal Regantris Sendana Hotel, Thank you for taking the time to write a positive review about our hotel. We are delighted to hear that you were satisfied. All of our staff are committed to providing the best service to all guests. Thank you again for choosing to stay with us. We hope to welcome you back again in the future. Sincerely, Fajr Putra, Head of Front Office
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Number of reviews per page
20
40

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Lobby 4 Royal Regantris Cendana

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 2,655 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about Royal Regantris Cendana
All
Staff Friendliness (57)
Room Space (53)
Bedroom (53)
Distance to City Center (51)
Accessibility (48)
Ambiance (46)
Check-in/out Time (45)
Bathroom (45)
Surroundings (42)
Family Friendly (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Royal Regantris Cendana

Number of reviews per page
20
40
Customer reviews
G***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly to visitors from out of town, informative, the security guard is a star 🌟🌟🌟🌟🌟 very cool and polite, salute!
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Overall, the hotel is comfortable, clean and tidy, close to eateries and in the city center and close to Gubeng Station. However, perhaps the service could be improved, especially the receptionist. I checked in on March 30, 2026 at 3 AM, via phone asked the price of AYCE breakfast, only 80k, when I asked the receptionist she answered 100k, I immediately confirmed, "I called you earlier and they said 80k," she was immediately shocked and nervously replied, "Oh yeah, 80k," is this a markup or not... annoying (that's the only minus).
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Accommodation's Reply
15 Apr 2026
Dear Mr. Mulyo Adi, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to receive your positive feedback through the Traveloka app. Regarding the additional buffet breakfast, our hotel normally charges 100,000 Rupiah per person. However, we offer a Happy Hour where the additional breakfast is available for 80,000 Rupiah per person. This Happy Hour price is subject to availability and must be paid immediately during Happy Hour. Thank you again for being our guest. We hope to welcome you back on your next stay. Sincerely, Fajar Putra, Front Office Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
Last year, staying at Royal Regantris Cendana made me and my family come back again, because it was fun, this time staying at Royal Regantris Cendana was disappointing, got a room with a condition where the bathroom door could not be closed properly, so it had to be fixed first, the bed sheets used were dirty and had red stains like blood (maybe they had been washed but not clean) hopefully in the future it can be fixed.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to review your stay with us. We apologize for any inconvenience you may have experienced. We have reviewed all your feedback and are taking steps to prevent such incidents from happening again in the future. We apologize again for any inconvenience caused. We hope to welcome you back on your next stay with even better service. Sincerely, Fajar Putra, Front Office Manager
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B***a
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Transit
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8.2
/10
Reviewed 3 week(s) ago
The WhatsApp admin is very responsive. Thank you for accommodating this hassle.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Diandra a. R.
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Leisure
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8.2
/10
Reviewed 3 week(s) ago
The staff's friendliness and complaint handling are excellent, really great.
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Accommodation's Reply
15 Apr 2026
Dear Ms. Diandra A. R., From the Royal Regantris Cendana Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your memorable stay at Royal Regantris Cendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Cendana for your next visit. Sincerely, Fajar Putra, Front Office Manager
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R***a
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Staycation
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8.4
/10
Reviewed 3 week(s) ago
The hotel itself is quite comfortable. Upgrades/renovations to the hotel facilities are likely in need. The surrounding area is quite good, and the location, close to the mall, is a plus. Best price
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Sadtoto S.
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Leisure
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9.1
/10
Reviewed 3 week(s) ago
View to road access from 5th floor.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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S***n
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Leisure
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8.2
/10
Reviewed 4 week(s) ago
It's cool and comfortable to live here. Close to Tunjungan Plaza.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Annisa R.
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Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
So far so good, right in the middle of town ☺️
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Ms. Anisa Rahmi, Royal Regantris Sendana Hotel extends its highest regards. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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B***u
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10.0
/10
Reviewed 4 week(s) ago
Strategic location, varied breakfast menu... Comfortable process from check in to check out
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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R***i
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Staycation
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8.5
/10
Reviewed 4 week(s) ago
Check-in time, room is not ready yet
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Nanda R.
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10.0
/10
Reviewed 4 week(s) ago
Highly recommended, this is my first time in Surabaya... It was a comfortable stay here.
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Accommodation's Reply
30 Mar 2026
Dear Ms. Nanda Ramadani, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajr Putra, Front Office Manager
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A***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
In short, I quite like it, am satisfied, the place is comfortable.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Rahmila D.
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10.0
/10
Reviewed 7 week(s) ago
Recommended!! Very comfortable and satisfying
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Accommodation's Reply
09 Mar 2026
Dear Ms. Rahmila D., Sincerely yours, Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajr Putra, Group Front Office Manager.
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Muhammad C. M.
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Staycation
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9.7
/10
Reviewed 9 week(s) ago
Everything's fine, no issues. The only downside is that it doesn't have a smart TV yet.
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Accommodation's Reply
09 Mar 2026
Dear Mr. Muhammad C.M., From the Royal Regantris Sendana Hotel, we respectfully thank you for taking the time to write a review of your stay. We are delighted to hear that you had a memorable time at the Royal Regantris Sendana. Thank you again for being our guest, and we hope to welcome you back to the Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Group Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Recommended hotel❤❤ The hotel staff is very friendly, the rooms are always clean, condiments are always refilled
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. S*i, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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steve
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very satisfying service and very strategic location
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1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Mr. Steve, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you were satisfied, as reflected in your perfect score on the Traveloka app. We look forward to welcoming you back for your next stay at Royal Regantris Sendana Hotel, Surabaya. Sincerely, Fajar Putra, Front Office Manager
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J***e
icon-Leisure
Leisure
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8.5
/10
Reviewed 11 week(s) ago
Cheap price, clean and spacious room
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Pocket-friendly prices, clean rooms
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Affordable prices. Clean rooms.
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, With our deepest respect from Royal Regantris Sendana Hotel, Thank you for taking the time to write a positive review about our hotel. We are delighted to hear that you were satisfied. All of our staff are committed to providing the best service to all guests. Thank you again for choosing to stay with us. We hope to welcome you back again in the future. Sincerely, Fajr Putra, Head of Front Office
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