favehotel Graha Agung Surabaya

Hotels
8.2
/10
Very Good
3,630 reviews

What Guests Say About Their Stay

Staff Friendliness (83)
Bedroom (82)
Surroundings (68)
Hotel Area (66)
Shita S. D.
9.4
/ 10
The bedroom was spacious, and the bed was very comfortable—I had a great night's sleep. The location is convenient, close to the city center and mall. Ordering food was easy, with plenty of nearby restaurant options. While there was no hairdryer or iron in the room, you can request them, and the staff will bring them promptly. Overall, a very nice stay!
Cesco W.
10.0
/ 10
Had a great time. Staff were all amazing! Love that they no longer give complementary mineral water to support government’s act of reducing the use of plastic and instead providing a water refill stations in the hallway. Awesome!
Agus B. D.
9.7
/ 10
A pleasant place to stay with friendly staff who are always ready to help 24 hours if guests need anything, spacious and clean rooms.
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T***y
9.7
/ 10
The second day we stayed overall was really good 😉 really helped us 👍 excellent service, friendly staff and friendly to customers. Very helpful when we had to move rooms and also in a critical position had to leave our suitcases for a while for our activities. The staff were fast respond and good service. The room was very clean. Thank you to the fave hotel team who have been very helpful from the beginning of our check in until check out.
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T***y
9.7
/ 10
Happy to be here and stay here for 2 days. The check in and check out service was very helpful,,, the staff was also very friendly and helpful 🥰 Thank you for the service for the few days we stayed.. and it was very impressive. We are happy and safe 🥰🙏
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In the Area
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Jalan Mayjen Yono Soewoyo, Pakuwon Square AK II No 10-11, Wiyung, Surabaya, Jawa Timur, Indonesia, 60288

Main Facilities

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Laundry service
Restaurant
Luggage storage
Elevator
Family room
Wheelchair accessible
favehotel Graha Agung Surabaya is a hotel in a good neighborhood, which is located at Wiyung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around favehotel Graha Agung Surabaya

Jalan Mayjen Yono Soewoyo, Pakuwon Square AK II No 10-11, Wiyung, Surabaya, Jawa Timur, Indonesia, 60288
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Lobby favehotel Graha Agung Surabaya
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favehotel Graha Agung Surabaya Rates per Night

favehotel Graha Agung Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best favehotel Graha Agung Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

favehotel Graha Agung Surabaya Location & Address

favehotel Graha Agung Surabaya is located at Jalan Mayjen Yono Soewoyo, Pakuwon Square AK II No 10-11, Wiyung, Surabaya, Jawa Timur, Indonesia, 60288. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and local markets. The hotel is approximately 7 km from the city center.

How to go to favehotel Graha Agung Surabaya from Airport

Arriving at Juanda International Airport (SUB) and wondering about the best way to reach favehotel Graha Agung Surabaya? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel, ensuring a smooth start to your Surabaya adventure.

  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find plenty of taxis at the airport. The journey to favehotel Graha Agung Surabaya typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Surabaya. Simply book a ride through the app after you land. This can be a convenient option, especially if you're familiar with using ride hailing services.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal (also known as Bungurasih). From the terminal, you can take a local bus or taxi to the hotel. This option will take longer.
  • Hotel Transfer (Pre-Booked):

    Check if favehotel Graha Agung Surabaya offers an airport pick-up service. This can be arranged in advance and ensures a hassle-free transfer.

Tips:

For the most convenient route, consider a taxi or ride hailing service, especially if you have luggage. If you're on a budget and have time to spare, the airport bus is a good alternative.

favehotel Graha Agung Surabaya Reviews & Summary

Want to know all about favehotel Graha Agung Surabaya before you book? Let's dive into what makes this hotel a popular choice for travellers. Reading hotel reviews can give you a great insight into what to expect during your stay.

Guests consistently praise the hotel's clean and comfortable rooms, as well as its friendly and helpful staff. The convenient location is also a major plus, making it easy to explore Surabaya's attractions. A standout feature is the rooftop pool, offering stunning city views. One recent guest commented, "The staff were incredibly welcoming, and the room was spotless. The rooftop pool was a fantastic bonus!"

favehotel Graha Agung Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. favehotel Graha Agung Surabaya offers a variety of categories of hotel rooms to suit different needs and budgets. Let's take a look at the different hotel bedroom types available:

  • Standard Room:

    A comfortable and affordable option, perfect for solo travellers or couples.
  • Superior Room:

    Slightly larger than the Standard Room, offering extra space and amenities.
  • Deluxe Room:

    A more spacious room with enhanced features, such as a seating area.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds.
  • Suite:

    The most luxurious option, featuring a separate living area and premium amenities.

All rooms are non-smoking. Contact the hotel directly to confirm if they are pet-friendly, and if any additional charges or requirements apply.

Hotel Facilities in favehotel Graha Agung Surabaya

Looking for a hotel with great amenities? favehotel Graha Agung Surabaya boasts a range of hotel facilities to make your stay enjoyable and convenient. From relaxation to recreation, there's something for everyone. Here's a rundown of the hotel amenities:

  • Swimming Pool:

    Take a dip in the refreshing outdoor pool.
  • Restaurant:

    Enjoy delicious meals at the on-site restaurant.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Meeting Rooms:

    Ideal for business travellers, the hotel offers well-equipped meeting rooms.
  • 24-Hour Front Desk:

    The friendly staff are available around the clock to assist you.

Hotel Buffet or Restaurant/Cafe in favehotel Graha Agung Surabaya

Craving a delicious meal without leaving the hotel? favehotel Graha Agung Surabaya has you covered with its on-site hotel restaurant. Whether you're in the mood for a hearty buffet or a quick bite, you'll find something to satisfy your appetite. Here's what you can expect:

  • Lime Restaurant:

    The hotel's main restaurant serves a variety of Indonesian and international dishes.
  • Buffet Breakfast:

    Start your day with a satisfying buffet breakfast, featuring a selection of hot and cold items. Expect to pay around SGD 15 per person.
  • A La Carte Menu:

    Choose from a range of dishes on the a la carte menu, available for lunch and dinner.

Lime Restaurant is known for its Nasi Goreng and Ayam Bakar. Opening hours are from 6:00 AM to 10:00 PM daily.

favehotel Graha Agung Surabaya Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? Many travellers prefer hotels with airport shuttle services for a seamless journey. Here's what you need to know about airport pickups at favehotel Graha Agung Surabaya:

favehotel Graha Agung Surabaya may offer airport pick-up services. To book, contact the hotel directly at least 24 hours in advance to arrange your transfer. Provide your flight details and arrival time to ensure a smooth pick-up.

Nearby MRT Station & Bus Stops

Exploring Surabaya using public transport? Knowing the nearby MRT station and bus stops can make getting around a breeze. Here's a guide to the public transport options near favehotel Graha Agung Surabaya:

  • Nearest Bus Stop:

    The closest bus stop is located on Jalan Ahmad Yani, approximately 500 meters from the hotel.
  • Purabaya Bus Terminal (Bungurasih):

    This major bus terminal is about 8 km from the hotel, offering connections to various destinations in Java.

Surabaya does not currently have an MRT system. You can purchase a local bus card at the Purabaya Bus Terminal or pay in cash on some buses.

Nearby Attractions for Family / Kid Friendly

Planning a family trip to Surabaya? There are plenty of nearby activities and places to visit nearby that are perfect for kids. From theme parks to zoos, here are some fun things to see nearby:

  • Surabaya Zoo (Kebun Binatang Surabaya):

    Get up close with a variety of animals at this popular zoo. Distance: 6 km. Entry Price: Approximately SGD 5.
  • Suroboyo Carnival Park:

    Enjoy thrilling rides and attractions at this amusement park. Distance: 10 km. Entry Price: Approximately SGD 10.
  • Ciputra Waterpark:

    Cool off at this water park with slides and pools. Distance: 15 km. Entry Price: Approximately SGD 12.
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at this museum. Distance: 8 km. Free entry.
  • Monumen Kapal Selam (Submarine Monument):

    Explore a real submarine and learn about naval history. Distance: 7 km. Entry Price: Approximately SGD 3.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near favehotel Graha Agung Surabaya (Surabaya)

Looking for delicious nearby dining options near favehotel Graha Agung Surabaya? Surabaya offers a fantastic array of local food and international cuisine. Here are some recommendations for cafes, restaurants, and local street food:

Cafes/Restaurants:

  • Excelso Coffee:

    Enjoy a cup of coffee and light bites at this popular coffee chain.
  • Bon Ami Restaurant:

    A well-known restaurant serving Indonesian and European dishes.
  • McDonald's:

    For a quick and familiar meal, there's a McDonald's nearby.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings, a classic Indonesian dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Rawon:

    A rich beef soup with a distinctive black colour.

Shopping places near favehotel Graha Agung Surabaya (Surabaya)

Need some retail therapy? There are several shops near me and nearby shopping destinations near favehotel Graha Agung Surabaya. Whether you're looking for a mall near hotel or local markets, here are some options:

  • Royal Plaza Surabaya:

    A large shopping mall with a variety of stores and restaurants.
  • Tunjungan Plaza:

    One of the oldest and most popular malls in Surabaya.
  • Pasar Atom:

    A traditional market where you can find a wide range of goods, from clothing to electronics.

Other Places to Stay Near favehotel Graha Agung Surabaya

Looking for alternative accommodations? If favehotel Graha Agung Surabaya isn't quite what you're after, there are plenty of other affordable hotels nearby. Here are some options to consider:

Luxury/5–6 star hotels nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent facilities and service.
  • JW Marriott Hotel Surabaya:

    Another top-rated hotel offering a premium experience.
  • The Westin Surabaya:

    Known for its modern design and stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a range of amenities.
  • Hotel Ciputra World Surabaya:

    Conveniently located within a shopping mall.
  • Mercure Surabaya Grand Mirama:

    Offers a relaxing stay with a pool and spa.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly option with clean and modern rooms.
  • Ibis Budget Surabaya Airport:

    A convenient choice for travellers flying in or out of Surabaya.
  • Amaris Hotel Margorejo Surabaya:

    Offers simple and comfortable accommodations.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay in Surabaya? Checking hotel availability and making hotel reservations is easy with Traveloka. With a range of room booking options and competitive prices, you're sure to find the perfect accommodation for your trip.

Don't miss out on the chance to experience the vibrant city of Surabaya. Book your hotel today and start planning your adventure! Check out Traveloka for the best deals on book cheap hotels in Indonesia and cheap hotels nearby.

All facilities in favehotel Graha Agung Surabaya

Entertainment Facility favehotel Graha Agung Surabaya
Entertainment Facility
Functional Hall favehotel Graha Agung Surabaya
Functional Hall
Lobby favehotel Graha Agung Surabaya
Lobby
Exterior favehotel Graha Agung Surabaya
Exterior
Bedroom favehotel Graha Agung Surabaya
Bedroom

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Things to Do

  • Massage

Transportation

  • Car rental

Connectivity

  • LAN Internet

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in favehotel Graha Agung Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at favehotel Graha Agung Surabaya
82
Number of floors in favehotel Graha Agung Surabaya
8
Another facilities in favehotel Graha Agung Surabaya
Bellhop, Concierge, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in favehotel Graha Agung Surabaya

What is normal check-in & check-out time at favehotel Graha Agung Surabaya?
The standard check-in time at favehotel Graha Agung Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does favehotel Graha Agung Surabaya provide breakfast?
Yes, favehotel Graha Agung Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of favehotel Graha Agung Surabaya
favehotel Graha Agung Surabaya has a 3.0-star rating.
How many floors does favehotel Graha Agung Surabaya have?
favehotel Graha Agung Surabaya has 8.
How many rooms are available at favehotel Graha Agung Surabaya
favehotel Graha Agung Surabaya has 82.
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More Reviews from Other Guests in favehotel Graha Agung Surabaya

8.2
Very Good
From 3,587 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.9

Location

8.5

Service and Facilites

8.2

People often mention about favehotel Graha Agung Surabaya
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Bedroom (66)
Staff Friendliness (64)
Bathroom (55)
Surroundings (53)
Hotel Area (53)
Room Space (49)
Check-in/out Time (46)
Ambiance (46)
Accessibility (42)
Distance to City Center (38)
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Traveler Reviews favehotel Graha Agung Surabaya

Number of reviews per page
20
40
Customer reviews
Alfa R. A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
a pleasant stay for a quick weekend activity in pakuwon area. location is strategic (if you will have activities around west surabaya/ pakuwon area. quite good budget hotel ambience. the staffs are helpful. our room was initially noisy (because it is located adjacent of the elevator), but the front office were quick to respond to our complaint. we opted for an upgrade, and the kind front office lady offered us a room located in the back of the corridor so it was exponentially quieter than our previous room. the process was quick and convenient, as our luggage neatly moved to the new room by the staffs. the breakfast menu was average but enjoyable, it is a budget hotel anyway. there was no egg station but the staffs kindly obliged our request for omelettes. overall, this is good hotel for budget constraint stay. if you are sensitive to noise, when checking in, ask front office staff for a room as far as possible from the elevator.
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Accommodation's Reply
28 Oct 2025
Dear Bapak Alfa, Warm greetings from favehotel Graha Agung Surabaya, Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re delighted to hear that you had a pleasant weekend at our hotel and appreciated our strategic location, helpful staff, and the smooth room change process. We sincerely apologize for the initial noise issue and are glad our Front Office team could promptly assist in ensuring your comfort. Your kind recognition of their efforts means a lot to us. We also appreciate your constructive comments about the breakfast offerings. Your input helps us continue improving the quality of our services while maintaining good value for our guests. Thank you once again for your thoughtful review and for recommending our hotel to future travelers. We look forward to welcoming you back for another comfortable stay in favehotel Graha Agung Surabaya. Warm regards, Erzam Faisol - Hotel Manager
Ilmiati F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, clean, champion service
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Accommodation's Reply
11 Oct 2025
Dear Ms. Ilmiati, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Fendy S.
icon-Medical
Medical
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9.4
/10
Reviewed 4 week(s) ago
The hotel staff allowed us to check in early at 1 pm, thank you very much.
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Accommodation's Reply
11 Oct 2025
Dear Mr. Fendy, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Verified Traveler
icon-Transit
Transit
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9.7
/10
Reviewed 4 week(s) ago
The staff is friendly and pleasant, the rooms are quite clean, the location is strategic near eating places, only the taste of the breakfast food needs to be improved.
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Accommodation's Reply
11 Oct 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location, minus the AC, which isn't cold enough. Overall, nice!
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our valued guests who are unsure of the location, we offer car transfers to the surrounding area during certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Thank you again for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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T***o
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 week(s) ago
The breakfast menu is not very varied, not commensurate with the price of the room
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to leave us a review. We apologize if the variety of breakfast menu we provide did not meet your expectations and did not feel appropriate for the room price. Your feedback is very valuable and we have forwarded it to the relevant team for future evaluation and improvement. Your comfort and satisfaction are our priority, and we look forward to welcoming you back to favehotel Graha Agung Surabaya with even better service. Sincerely, Erzam Faisol - Hotel Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly and welcoming staff, comfortable room, and clean bedroom, bathroom, and hotel area. The hotel restaurant is quite expensive, so I'd like to try some culinary options around the hotel, but it's quite far. Thank you.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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E***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Always come back to stay at this hotel.
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to review us. We are delighted to hear that your stay at favehotel Graha Agung Surabaya met your expectations. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we sincerely thank you for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
eduard a.
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
Even if you drop off or pick up for a short time, you will still be charged for parking.
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1 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Mr. Eduard, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to review us. Please allow us to apologize and thank you for your suggestions and input. For your information, our hotel area is managed by Pakuwon, where if any of our guests enter the Pakuwon parking area, a fee of Rp 5,000 - Rp 8,000 will be charged and an additional fee of Rp 100,000 will be charged for overnight stays. However, for the time being, we can only negotiate regarding the stay fee that will be waived to our guests, provided they provide validation on the parking ticket. Once again, we apologize for the inconvenience during your stay at favehotel Graha Agung Surabaya. We sincerely hope to welcome you back in the future with an even better experience. Sincerely, Erzam Faisol - Hotel Manager
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A***m
icon-Business
Business
icon-origin-TRAVELOKA
7.3
/10
Reviewed 7 week(s) ago
Dirty, uncomfortable, not quiet, uncomfortable mattress
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced during your stay, particularly regarding the uncomfortable room conditions, noise level, and the mattress that did not meet your expectations. Your feedback is very valuable for us to evaluate and improve to make future guest experiences more enjoyable. We hope to have the opportunity to welcome you back with even better service in the future. Sincerely, Erzam Faisol - Hotel Manager
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Agus B. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
A pleasant place to stay with friendly staff who are always ready to help 24 hours if guests need anything, spacious and clean rooms.
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1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Mr. Agus, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Donny K. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I had to go around three times because the access to the hotel entrance was not visible (near the Shell gas station). The staff was very friendly, clean and comfortable. Very close to PTC Supermall, Bakmi GM (right in front), the area is good. Thank you to all the team, next time I stay again.
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1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Mr. Donny, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Herry
icon-Business
Business
icon-origin-TRAVELOKA
8.0
/10
Reviewed 8 week(s) ago
The room smells musty and there is no lighting from outside because the window is useless…. I took this hotel because I saw a picture that said there was a window but it turned out to be just a camouflage window with no light haha… the price is a bit too expensive for this quality of hotel…
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Accommodation's Reply
20 Sep 2025
Dear Mr. Herry, Thank you for taking the time to share your review of your experience at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced, particularly regarding the stuffy room and the lack of natural lighting as expected. We also regret that the room photos caused misunderstandings regarding the presence and function of windows. This will be a serious concern for us to improve the clarity of information on the booking platform. Regarding the musty odor you experienced, we have forwarded this to the housekeeping team for a thorough inspection and more intensive cleaning measures. We will also re-evaluate our pricing and service quality to ensure it remains in line with guest expectations. We greatly appreciate your feedback as a basis for future improvements, and hope to have the opportunity to provide an even better stay experience in the future. Sincerely, Erzam Faisol - Hotel Manager
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NURUL H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very strategic location, very good service, top notch
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Accommodation's Reply
17 Sep 2025
Dear Ms. Nurul, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of where to find the right location, we offer car delivery to the surrounding area during certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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M***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Staying at Fave hotel was very enjoyable
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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L***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The place is comfortable, close to my project site. It's also easy to find food outside... Highly recommended...
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Lenny T.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Friendly and responsive staff. Clean rooms. Clean restrooms.
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Accommodation's Reply
17 Sep 2025
Dear Ms. Lenny, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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D***i
icon-origin-TRAVELOKA
6.9
/10
Reviewed 10 week(s) ago
Lack of facilities, paid parking, inadequate bathroom amenities, yesterday I didn't get a towel
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Accommodation's Reply
20 Sep 2025
Dear Guest, Thank you for your review of your stay at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced, particularly regarding the incomplete facilities, paid parking policy, and substandard bathroom amenities, including the lack of towels during your stay. This is clearly not the experience we expect for our guests. We have forwarded your feedback to the relevant team for immediate evaluation and improvement. We will also increase our supervision of room readiness before guests check-in to prevent a similar incident from happening again. For your information, our hotel area is managed by Pakuwon, where any of our guests entering the Pakuwon parking area will be charged a fee of Rp 5,000 - Rp 8,000 and an additional fee of Rp 100,000 for overnight stays. However, for the time being, we can only negotiate a waiver of the stay fee for our guests, provided they provide validation of their parking ticket. Once again, we apologize for any inconvenience during your stay at favehotel Graha Agung Surabaya. We look forward to welcoming you back in the future with an even better experience. Sincerely, Erzam Faisol - Hotel Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 11 week(s) ago
The AC is not cold enough...so resting is not comfortable.
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. Please allow us to apologize that your experience during your stay at favehotel Graha Agung Surabaya did not meet your expectations. Regarding the air conditioning not being cold enough, we have forwarded this issue to our engineering team to ensure the condition of the air conditioning is in good condition before our guests use it. Once again, we apologize for the inconvenience during your stay at favehotel Graha Surabaya, we hope to welcome you back in the future with an even better experience and service. Sincerely, Erzam Faisol - Hotel Manager
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sarita s.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Great, I got a room upgrade to superior, thank you very much, big room.
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Accommodation's Reply
17 Sep 2025
Dear Mrs. Sarita, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Exterior 4 favehotel Graha Agung Surabaya

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8.2
Very Good
From 3,587 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.9

Location

8.5

Service and Facilites

8.2

People often mention about favehotel Graha Agung Surabaya
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Bedroom (66)
Staff Friendliness (64)
Bathroom (55)
Surroundings (53)
Hotel Area (53)
Room Space (49)
Check-in/out Time (46)
Ambiance (46)
Accessibility (42)
Distance to City Center (38)
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Traveler Reviews favehotel Graha Agung Surabaya

Number of reviews per page
20
40
Customer reviews
Alfa R. A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
a pleasant stay for a quick weekend activity in pakuwon area. location is strategic (if you will have activities around west surabaya/ pakuwon area. quite good budget hotel ambience. the staffs are helpful. our room was initially noisy (because it is located adjacent of the elevator), but the front office were quick to respond to our complaint. we opted for an upgrade, and the kind front office lady offered us a room located in the back of the corridor so it was exponentially quieter than our previous room. the process was quick and convenient, as our luggage neatly moved to the new room by the staffs. the breakfast menu was average but enjoyable, it is a budget hotel anyway. there was no egg station but the staffs kindly obliged our request for omelettes. overall, this is good hotel for budget constraint stay. if you are sensitive to noise, when checking in, ask front office staff for a room as far as possible from the elevator.
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Accommodation's Reply
28 Oct 2025
Dear Bapak Alfa, Warm greetings from favehotel Graha Agung Surabaya, Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re delighted to hear that you had a pleasant weekend at our hotel and appreciated our strategic location, helpful staff, and the smooth room change process. We sincerely apologize for the initial noise issue and are glad our Front Office team could promptly assist in ensuring your comfort. Your kind recognition of their efforts means a lot to us. We also appreciate your constructive comments about the breakfast offerings. Your input helps us continue improving the quality of our services while maintaining good value for our guests. Thank you once again for your thoughtful review and for recommending our hotel to future travelers. We look forward to welcoming you back for another comfortable stay in favehotel Graha Agung Surabaya. Warm regards, Erzam Faisol - Hotel Manager
Ilmiati F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, clean, champion service
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Accommodation's Reply
11 Oct 2025
Dear Ms. Ilmiati, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Fendy S.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel staff allowed us to check in early at 1 pm, thank you very much.
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Accommodation's Reply
11 Oct 2025
Dear Mr. Fendy, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff is friendly and pleasant, the rooms are quite clean, the location is strategic near eating places, only the taste of the breakfast food needs to be improved.
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Accommodation's Reply
11 Oct 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location, minus the AC, which isn't cold enough. Overall, nice!
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our valued guests who are unsure of the location, we offer car transfers to the surrounding area during certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Thank you again for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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T***o
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 week(s) ago
The breakfast menu is not very varied, not commensurate with the price of the room
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to leave us a review. We apologize if the variety of breakfast menu we provide did not meet your expectations and did not feel appropriate for the room price. Your feedback is very valuable and we have forwarded it to the relevant team for future evaluation and improvement. Your comfort and satisfaction are our priority, and we look forward to welcoming you back to favehotel Graha Agung Surabaya with even better service. Sincerely, Erzam Faisol - Hotel Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly and welcoming staff, comfortable room, and clean bedroom, bathroom, and hotel area. The hotel restaurant is quite expensive, so I'd like to try some culinary options around the hotel, but it's quite far. Thank you.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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E***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Always come back to stay at this hotel.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to review us. We are delighted to hear that your stay at favehotel Graha Agung Surabaya met your expectations. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we sincerely thank you for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
eduard a.
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
Even if you drop off or pick up for a short time, you will still be charged for parking.
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1 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Mr. Eduard, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to review us. Please allow us to apologize and thank you for your suggestions and input. For your information, our hotel area is managed by Pakuwon, where if any of our guests enter the Pakuwon parking area, a fee of Rp 5,000 - Rp 8,000 will be charged and an additional fee of Rp 100,000 will be charged for overnight stays. However, for the time being, we can only negotiate regarding the stay fee that will be waived to our guests, provided they provide validation on the parking ticket. Once again, we apologize for the inconvenience during your stay at favehotel Graha Agung Surabaya. We sincerely hope to welcome you back in the future with an even better experience. Sincerely, Erzam Faisol - Hotel Manager
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A***m
icon-Business
Business
icon-origin-TRAVELOKA
7.3
/10
Reviewed 7 week(s) ago
Dirty, uncomfortable, not quiet, uncomfortable mattress
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Accommodation's Reply
20 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced during your stay, particularly regarding the uncomfortable room conditions, noise level, and the mattress that did not meet your expectations. Your feedback is very valuable for us to evaluate and improve to make future guest experiences more enjoyable. We hope to have the opportunity to welcome you back with even better service in the future. Sincerely, Erzam Faisol - Hotel Manager
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Agus B. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
A pleasant place to stay with friendly staff who are always ready to help 24 hours if guests need anything, spacious and clean rooms.
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Accommodation's Reply
17 Sep 2025
Dear Mr. Agus, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Donny K. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I had to go around three times because the access to the hotel entrance was not visible (near the Shell gas station). The staff was very friendly, clean and comfortable. Very close to PTC Supermall, Bakmi GM (right in front), the area is good. Thank you to all the team, next time I stay again.
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Accommodation's Reply
17 Sep 2025
Dear Mr. Donny, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Herry
icon-Business
Business
icon-origin-TRAVELOKA
8.0
/10
Reviewed 8 week(s) ago
The room smells musty and there is no lighting from outside because the window is useless…. I took this hotel because I saw a picture that said there was a window but it turned out to be just a camouflage window with no light haha… the price is a bit too expensive for this quality of hotel…
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Mr. Herry, Thank you for taking the time to share your review of your experience at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced, particularly regarding the stuffy room and the lack of natural lighting as expected. We also regret that the room photos caused misunderstandings regarding the presence and function of windows. This will be a serious concern for us to improve the clarity of information on the booking platform. Regarding the musty odor you experienced, we have forwarded this to the housekeeping team for a thorough inspection and more intensive cleaning measures. We will also re-evaluate our pricing and service quality to ensure it remains in line with guest expectations. We greatly appreciate your feedback as a basis for future improvements, and hope to have the opportunity to provide an even better stay experience in the future. Sincerely, Erzam Faisol - Hotel Manager
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NURUL H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very strategic location, very good service, top notch
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2 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Ms. Nurul, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of where to find the right location, we offer car delivery to the surrounding area during certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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M***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Staying at Fave hotel was very enjoyable
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1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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L***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The place is comfortable, close to my project site. It's also easy to find food outside... Highly recommended...
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our strategic location is one of the hallmarks of favehotel Graha Agung Surabaya. For our guests who are unsure of the location, we provide car delivery to the surrounding area at certain hours based on availability. We prioritize the experience and comfort of our guests, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Lenny T.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Friendly and responsive staff. Clean rooms. Clean restrooms.
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Accommodation's Reply
17 Sep 2025
Dear Ms. Lenny, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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D***i
icon-origin-TRAVELOKA
6.9
/10
Reviewed 10 week(s) ago
Lack of facilities, paid parking, inadequate bathroom amenities, yesterday I didn't get a towel
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Accommodation's Reply
20 Sep 2025
Dear Guest, Thank you for your review of your stay at favehotel Graha Agung Surabaya. We apologize for any inconvenience you experienced, particularly regarding the incomplete facilities, paid parking policy, and substandard bathroom amenities, including the lack of towels during your stay. This is clearly not the experience we expect for our guests. We have forwarded your feedback to the relevant team for immediate evaluation and improvement. We will also increase our supervision of room readiness before guests check-in to prevent a similar incident from happening again. For your information, our hotel area is managed by Pakuwon, where any of our guests entering the Pakuwon parking area will be charged a fee of Rp 5,000 - Rp 8,000 and an additional fee of Rp 100,000 for overnight stays. However, for the time being, we can only negotiate a waiver of the stay fee for our guests, provided they provide validation of their parking ticket. Once again, we apologize for any inconvenience during your stay at favehotel Graha Agung Surabaya. We look forward to welcoming you back in the future with an even better experience. Sincerely, Erzam Faisol - Hotel Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 11 week(s) ago
The AC is not cold enough...so resting is not comfortable.
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. Please allow us to apologize that your experience during your stay at favehotel Graha Agung Surabaya did not meet your expectations. Regarding the air conditioning not being cold enough, we have forwarded this issue to our engineering team to ensure the condition of the air conditioning is in good condition before our guests use it. Once again, we apologize for the inconvenience during your stay at favehotel Graha Surabaya, we hope to welcome you back in the future with an even better experience and service. Sincerely, Erzam Faisol - Hotel Manager
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sarita s.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Great, I got a room upgrade to superior, thank you very much, big room.
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Accommodation's Reply
17 Sep 2025
Dear Mrs. Sarita, Warmest greetings from favehotel Graha Agung Surabaya, thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. We place the experience and comfort of our guests as our priority, and your positive review reaffirms the hard work we put in every day. Once again, we are very grateful for your kind review, and we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager
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Number of reviews per page
20
40