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Four Points by Sheraton Surabaya Pakuwon Indah

Hotels
9.1
/10
Exceptional
2,838 reviews

What Guests Say About Their Stay

Staff Friendliness (141)
Bedroom (132)
Hotel Area (121)
Ambiance (115)
A***s
10.0
/ 10
Nice hotel with excellent service, two thumbs up for the hospitality, cleanliness, and tasty food.
Yeni A.
9.7
/ 10
We do appreciate all the kindness of the staff. Handling complaints was so excellent. Breakfast OK, swimming pool OK. Fast access to the mall. Wonderful experience of a short business trip with little kids. Definitely we will be back ❤️
Lusiana
10.0
/ 10
First time staying at Four Points because there was an event near Pakuwon and wanted to go to GMS on Sunday at 7 am. A pleasant impression according to the reviews. From the friendly and helpful FO sister, the fast check-in process and early check-in at 12 am was very helpful when the event was busy. Breakfast was also delicious, fried rice and taichan satay were the most favorite and memorable on the tongue 😃😋 All the facilities were okay, clean, fragrant.. A 5-star hotel that must be visited again. Thank you for the service ♥️
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Susi A.
10.0
/ 10
Access to the mall is convenient, and the staff are friendly. Fajar and Musa are especially kind. My kids were delighted with their friendly service.
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Verified Traveler
10.0
/ 10
The variety of food menus in the restaurant and the friendliness of all hotel employees in all services are satisfying and very comfortable. Cleanliness is okay so you don't need to worry about wiping again...😂👍 The employees really understand their respective tasks so we don't have to bother asking a lot of questions, but they are already responsive to what we need. Thank you for everything... May you be even more successful in the future.
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In the Area
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Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216

Main Facilities

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This accommodation offers:
Outdoor pool
Bar
Children pool
Swimming pool
Laundry service
Airport transfer
Fitness center
Restaurant
Luggage storage
Elevator
note: hotel was previously named Four Points by Sheraton Surabaya, Pakuwon Indah Four Points by Sheraton Surabaya Pakuwon Indah is located in area / city Wiyung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Four Points by Sheraton Surabaya Pakuwon Indah

Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216
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Lobby Four Points by Sheraton Surabaya Pakuwon Indah
Exterior 2 Four Points by Sheraton Surabaya Pakuwon Indah

Discover More About Four Points by Sheraton Surabaya Pakuwon Indah

Four Points by Sheraton Surabaya Pakuwon Indah Rates per Night

Four Points by Sheraton Surabaya Pakuwon Indah room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Four Points by Sheraton Surabaya Pakuwon Indah hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Four Points by Sheraton Surabaya Pakuwon Indah Location & Address

Four Points by Sheraton Surabaya Pakuwon Indah is located at Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216. It's situated in the Pakuwon Indah area of Surabaya, known for its upscale residences and shopping destinations. The hotel is approximately 15 km from the city center.

How to go to Four Points by Sheraton Surabaya Pakuwon Indah from Airport

Need a hotel transfer from Juanda International Airport (SUB) to Four Points by Sheraton Surabaya Pakuwon Indah? Here are a few options to consider. Getting from the airport to the hotel is relatively straightforward.

  • Taxi (Most Direct):

    A taxi is the most direct way to get to the hotel. You can find taxis readily available outside the airport terminals. The journey typically takes around 45 minutes to an hour, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka are readily available in Surabaya. Simply book a ride through the app, and a driver will pick you up from the designated area at the airport. This option offers a balance of convenience and cost.
  • Airport Bus (Most Affordable):

    While not a direct route, you can take an airport bus to a central location in Surabaya and then transfer to a taxi or Ride Hailing to reach the hotel. This is the most budget-friendly option but also the most time-consuming.
  • Hotel Shuttle (Pre-Booked):

    Check if Four Points by Sheraton Surabaya Pakuwon Indah offers an airport shuttle service. If available, you can pre-book this service for a hassle-free transfer.

Tips:

For the most convenient route, consider pre-booking a Ride Hailing or checking if the hotel offers an airport shuttle. This will save you time and ensure a smooth transfer, especially if you're arriving late at night or with a lot of luggage.

Four Points by Sheraton Surabaya Pakuwon Indah Reviews & Summary

Looking for all about hotel Four Points by Sheraton Surabaya Pakuwon Indah? This hotel consistently receives positive Hotel reviews, making it a popular choice for travellers visiting Surabaya. Guests particularly appreciate the hotel's modern amenities and convenient location.

What guests love about the hotel is its proximity to the Pakuwon Mall, offering easy access to shopping and dining options. The rooftop pool and bar are standout features, providing stunning city views. The comfortable rooms and friendly staff also contribute to a pleasant stay. One recent guest commented: "Excellent hotel with great facilities and a fantastic location. The staff were incredibly helpful, and the rooftop pool was a highlight!"

Four Points by Sheraton Surabaya Pakuwon Indah Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Four Points by Sheraton Surabaya Pakuwon Indah offers a variety of categories of hotel rooms to suit different needs and preferences. From spacious suites to comfortable standard rooms, there's something for everyone.

  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Non-smoking options are available.
  • Executive Suite:

    These suites feature a separate living area and offer enhanced amenities. Some suites include bathtubs.
  • Family Suite:

    Designed for families, these suites provide ample space and may include connecting rooms.
  • Presidential Suite:

    The most luxurious option, offering panoramic views, a separate living and dining area, and premium amenities.
  • Connecting Rooms:

    Available upon request, ideal for families or groups travelling together.

The hotel is generally not pet-friendly. It's always best to confirm directly with the hotel regarding their specific pet policies, as these can change.

Hotel Facilities in Four Points by Sheraton Surabaya Pakuwon Indah

Four Points by Sheraton Surabaya Pakuwon Indah boasts a range of Hotel amenities designed to enhance your stay. Whether you're travelling for business or leisure, you'll find plenty of hotel facilities to keep you comfortable and entertained.

  • Rooftop Swimming Pool:

    Enjoy stunning city views while taking a dip in the rooftop pool. Open daily from 7 AM to 9 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Business Center:

    Stay connected and productive with the hotel's business center, offering printing and other services.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a range of activities and games. Open from 9 AM to 6 PM.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Four Points by Sheraton Surabaya Pakuwon Indah

Indulge in a culinary journey at Four Points by Sheraton Surabaya Pakuwon Indah's diverse hotel restaurant and cafe options. Whether you're craving local delicacies or international cuisine, you'll find something to satisfy your taste buds.

  • Lime Restaurant:

    This all-day dining restaurant offers a Hotel buffet breakfast, lunch, and dinner, featuring a variety of Indonesian and international dishes. The buffet is priced at approximately SGD 35 per person. Open from 6 AM to 10 PM.
  • Djaman Doeloe Resto & Bar:

    Experience authentic Indonesian cuisine in a traditional setting. Signature dishes include Nasi Goreng and Sate Ayam. Open from 11 AM to 11 PM.
  • The Lobby Lounge:

    Enjoy a selection of coffee, tea, pastries, and light snacks in a relaxed atmosphere. Open from 7 AM to 11 PM.

Four Points by Sheraton Surabaya Pakuwon Indah Airport pickups and How to Book

Looking for hotels with airport shuttle services? Four Points by Sheraton Surabaya Pakuwon Indah offers convenient hotel to airport transfer options to ensure a smooth arrival and departure.

The hotel provides airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. You can find the hotel's contact information on their website or through Traveloka.

Nearby MRT Station & Bus Stops

Navigating Surabaya is easy with its public transportation options. Here are some nearby MRT station and bus stops nearby Four Points by Sheraton Surabaya Pakuwon Indah.

  • Bus Stop Pakuwon Trade Center:

    Approximately 500 meters from the hotel.
  • Bus Stop Bukit Darmo Golf:

    Approximately 1 km from the hotel.

Surabaya does not currently have an operational MRT system. For bus travel, you can purchase a Surabaya e-card at designated kiosks or convenience stores. This card can be used on all Trans Surabaya buses.

Nearby Attractions for Family / Kid Friendly

Planning a family outing? Surabaya offers a variety of nearby activities and attractions that are perfect for kids. From theme parks to zoos, there's plenty to keep the whole family entertained. Here are some nearby places to go.

  • Surabaya Zoo:

    Home to a diverse collection of animals, Surabaya Zoo is a classic family destination. Distance from hotel: Approximately 12 km. Entry price: Approximately SGD 5 per person.
  • Suroboyo Carnival Park:

    A fun-filled amusement park with rides and attractions for all ages. Distance from hotel: Approximately 10 km. Entry price: Approximately SGD 8 per person.
  • Ciputra Waterpark:

    Cool off at this exciting waterpark with slides, pools, and other water-based activities. Distance from hotel: Approximately 3 km. Entry price: Approximately SGD 12 per person.
  • House of Sampoerna:

    A unique museum showcasing the history of Sampoerna cigarettes. While primarily a museum, the architecture and historical exhibits can be engaging for older children. Distance from hotel: Approximately 15 km. Free entry.
  • Kenjeran Beach:

    Enjoy a day at the beach with various water sports and activities. Distance from hotel: Approximately 25 km. Entry price: Approximately SGD 2 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Four Points by Sheraton Surabaya Pakuwon Indah (Surabaya)

Craving some delicious food? Four Points by Sheraton Surabaya Pakuwon Indah is surrounded by a variety of nearby dining options, from trendy cafes to authentic local restaurants. Here are some food eatiries near me.

Cafes/Restaurants:

  • Starbucks (Pakuwon Mall):

    Enjoy your favourite coffee and pastries at this popular coffee chain.
  • The Coffee Bean & Tea Leaf (Pakuwon Mall):

    Another great option for coffee lovers, offering a wide selection of beverages and snacks.
  • Pizza Hut (Multiple Locations):

    A classic choice for pizza and pasta dishes.

Local Street Food:

  • Nasi Goreng:

    A classic Indonesian fried rice dish.
  • Sate Ayam:

    Grilled chicken skewers served with peanut sauce.
  • Gado-Gado:

    A traditional Indonesian salad with peanut sauce.
  • Rawon:

    A rich beef soup with a distinctive black colour.
  • Tahu Tek Tek:

    Fried tofu with shrimp paste and peanut sauce.

Shopping places near Four Points by Sheraton Surabaya Pakuwon Indah (Surabaya)

Shopaholics rejoice! Four Points by Sheraton Surabaya Pakuwon Indah is conveniently located near several shopping places, including malls and department stores. Here are some shops near me.

  • Pakuwon Mall:

    Located adjacent to the hotel, Pakuwon Mall offers a wide variety of shops, restaurants, and entertainment options.
  • Tunjungan Plaza:

    One of the largest shopping malls in Surabaya, featuring a wide range of international and local brands.
  • Galaxy Mall:

    Another popular shopping destination with a diverse selection of shops and restaurants.

Other Places to Stay Near Four Points by Sheraton Surabaya Pakuwon Indah

Looking for alternative accommodations? Surabaya offers a range of hotels to suit different budgets and preferences. Here are some other places to stay near Four Points by Sheraton Surabaya Pakuwon Indah.

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel offering exceptional service and amenities.
  • The Westin Surabaya:

    Located within Pakuwon Mall, offering convenient access to shopping and dining.
  • JW Marriott Hotel Surabaya:

    A stylish hotel with a range of dining options and a rooftop pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a range of facilities, including a swimming pool and fitness center.
  • Hotel Ciputra World Surabaya:

    Located within Ciputra World Mall, offering convenient access to shopping and entertainment.
  • Mercure Surabaya Grand Mirama:

    A modern hotel with a range of amenities, including a swimming pool and spa.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel offering basic amenities.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel with a convenient location.
  • Quest Hotel Surabaya:

    A comfortable hotel with a range of facilities, including a swimming pool and restaurant.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Surabaya doesn't have to be a chore. With its convenient location, modern amenities, and comfortable rooms, Four Points by Sheraton Surabaya Pakuwon Indah is an excellent choice for your next trip. Check Hotel availability and make your Hotel reservations today!

Ready to experience the best of Surabaya? Don't delay your room booking! Visit Traveloka now to book cheap hotels in Indonesia and discover amazing deals on cheap hotels nearby.

All facilities in Four Points by Sheraton Surabaya Pakuwon Indah

Bar, Cafe and Lounge Four Points by Sheraton Surabaya Pakuwon Indah
Bar, Cafe and Lounge
Swimming Pool Four Points by Sheraton Surabaya Pakuwon Indah
Swimming Pool
Common Space Four Points by Sheraton Surabaya Pakuwon Indah
Common Space
Lobby Four Points by Sheraton Surabaya Pakuwon Indah
Lobby
Exterior Four Points by Sheraton Surabaya Pakuwon Indah
Exterior

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Dining area
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Photocopier
  • PRINTER
  • Business centre

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Things to Do

  • Barbecue
  • Fitness center
  • Outdoor pool
  • Pool cabanas
  • Pool sun loungers

Transportation

  • Airport transfer
  • Parking with surcharge
  • Secure parking
  • Valet parking (surcharge)

Kids and Pets

  • CRIBS
  • Highchairs

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Four Points by Sheraton Surabaya Pakuwon Indah

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Check in time is at 3:00 pm and check out time is at 12:00 pm.

Extra Breakfast

Accommodation charges IDR 227,480/guest for extra breakfast.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Four Points by Sheraton Surabaya Pakuwon Indah
310
Number of floors in Four Points by Sheraton Surabaya Pakuwon Indah
14
Another facilities in Four Points by Sheraton Surabaya Pakuwon Indah
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked question in Four Points by Sheraton Surabaya Pakuwon Indah

What is normal check-in & check-out time at Four Points by Sheraton Surabaya Pakuwon Indah?
The standard check-in time at Four Points by Sheraton Surabaya Pakuwon Indah is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Four Points by Sheraton Surabaya Pakuwon Indah provide breakfast?
Yes, Four Points by Sheraton Surabaya Pakuwon Indah provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya Pakuwon Indah has a 4.0-star rating.
How many floors does Four Points by Sheraton Surabaya Pakuwon Indah have?
Four Points by Sheraton Surabaya Pakuwon Indah has 14.
How many rooms are available at Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya Pakuwon Indah has 310.
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More Reviews from Other Guests in Four Points by Sheraton Surabaya Pakuwon Indah

9.0
Exceptional
From 2,684 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.1

Location

9.2

Service and Facilites

9.2

People often mention about Four Points by Sheraton Surabaya Pakuwon Indah
All
Staff Friendliness (101)
Bedroom (94)
Hotel Area (89)
Ambiance (88)
Bathroom (83)
Surroundings (76)
Room Space (76)
Variety (76)
Accessibility (74)
Family Friendly (73)
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Traveler Reviews Four Points by Sheraton Surabaya Pakuwon Indah

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
I had a great stay at Four Points Hotel. The service at the front desk, room service, and M3 restaurant was all very good. However, there was one thing that needed improvement in the room I stayed in (#931). The bathroom sink drained slowly, and the overall lighting in the room was not bright enough. Please improve on this. Thank you.
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Guest
icon-Business
Business
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8.8
/10
Reviewed 6 day(s) ago
The employees seem to be forced to serve parking, it is difficult when the valet is not registered with the parking register at the hotel.
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1 people find it helpful
army d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff, comfortable location, and direct access to Pakuwon Mall. Coincidentally, it was my husband's birthday when I was there, so the hotel gave me a free birthday surprise. Thank you so much! I hope we can be a partner in celebrating family moments. 😁
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Strategic location and good service
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Lusiana
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
First time staying at Four Points because there was an event near Pakuwon and wanted to go to GMS on Sunday at 7 am. A pleasant impression according to the reviews. From the friendly and helpful FO sister, the fast check-in process and early check-in at 12 am was very helpful when the event was busy. Breakfast was also delicious, fried rice and taichan satay were the most favorite and memorable on the tongue 😃😋 All the facilities were okay, clean, fragrant.. A 5-star hotel that must be visited again. Thank you for the service ♥️
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Susi A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Access to the mall is convenient, and the staff are friendly. Fajar and Musa are especially kind. My kids were delighted with their friendly service.
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I chose this hotel for staying my visitor. It's the excellent hotel in my town. Affordable price and it's worth it. Like the vibes and the ambiance.
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I choose Four Points Pakuwon for staying my visitor. It's the excellent hotel in my town, affordable price and it's worth it.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great service, friendly and nice restaurant staff
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff and atmosphere are very good
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e***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Worth it for the price, even though the room size is small, it is clean and comfortable.
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Y***y
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
The staff is friendly, the rooms are clean, the towels are clean, the location is close to the mall, the breakfast is delicious 👍👍
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Neni K. P.
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9.4
/10
Reviewed 5 week(s) ago
All is well… Please maintain it
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Neni K. P.
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9.4
/10
Reviewed 5 week(s) ago
All is well… Please maintain it
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Neni K. P.
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9.4
/10
Reviewed 5 week(s) ago
Everything was fine, only when checking in my suitcase took a long time to arrive at my room...maybe because it was busy.
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Verified Traveler
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The variety of food menus in the restaurant and the friendliness of all hotel employees in all services are satisfying and very comfortable. Cleanliness is okay so you don't need to worry about wiping again...😂👍 The employees really understand their respective tasks so we don't have to bother asking a lot of questions, but they are already responsive to what we need. Thank you for everything... May you be even more successful in the future.
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e***n
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10.0
/10
Reviewed 7 week(s) ago
Always the best. I've stayed here many times and it's always my choice.
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Fiyyah M.
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10.0
/10
Reviewed 8 week(s) ago
The food is really delicious😇 The best hotel in Surabaya. If you want to go shopping in Pakuwon, just take the elevator, heheh
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NI MADE Y. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Choice hotel 👍 all fun
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice hotel with excellent service, two thumbs up for the hospitality, cleanliness, and tasty food.
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Bedroom 4 Four Points by Sheraton Surabaya Pakuwon Indah

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 2,684 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.1

Location

9.2

Service and Facilites

9.2

People often mention about Four Points by Sheraton Surabaya Pakuwon Indah
All
Staff Friendliness (101)
Bedroom (94)
Hotel Area (89)
Ambiance (88)
Bathroom (83)
Surroundings (76)
Room Space (76)
Variety (76)
Accessibility (74)
Family Friendly (73)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Four Points by Sheraton Surabaya Pakuwon Indah

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
I had a great stay at Four Points Hotel. The service at the front desk, room service, and M3 restaurant was all very good. However, there was one thing that needed improvement in the room I stayed in (#931). The bathroom sink drained slowly, and the overall lighting in the room was not bright enough. Please improve on this. Thank you.
Read More
Find this review helpful?
Guest
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
The employees seem to be forced to serve parking, it is difficult when the valet is not registered with the parking register at the hotel.
Translated by Google Icon
See original
1 people find it helpful
army d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff, comfortable location, and direct access to Pakuwon Mall. Coincidentally, it was my husband's birthday when I was there, so the hotel gave me a free birthday surprise. Thank you so much! I hope we can be a partner in celebrating family moments. 😁
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Strategic location and good service
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Lusiana
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
First time staying at Four Points because there was an event near Pakuwon and wanted to go to GMS on Sunday at 7 am. A pleasant impression according to the reviews. From the friendly and helpful FO sister, the fast check-in process and early check-in at 12 am was very helpful when the event was busy. Breakfast was also delicious, fried rice and taichan satay were the most favorite and memorable on the tongue 😃😋 All the facilities were okay, clean, fragrant.. A 5-star hotel that must be visited again. Thank you for the service ♥️
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Susi A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Access to the mall is convenient, and the staff are friendly. Fajar and Musa are especially kind. My kids were delighted with their friendly service.
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I chose this hotel for staying my visitor. It's the excellent hotel in my town. Affordable price and it's worth it. Like the vibes and the ambiance.
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I choose Four Points Pakuwon for staying my visitor. It's the excellent hotel in my town, affordable price and it's worth it.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great service, friendly and nice restaurant staff
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff and atmosphere are very good
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e***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Worth it for the price, even though the room size is small, it is clean and comfortable.
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Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is friendly, the rooms are clean, the towels are clean, the location is close to the mall, the breakfast is delicious 👍👍
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Neni K. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All is well… Please maintain it
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Neni K. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All is well… Please maintain it
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Neni K. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Everything was fine, only when checking in my suitcase took a long time to arrive at my room...maybe because it was busy.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The variety of food menus in the restaurant and the friendliness of all hotel employees in all services are satisfying and very comfortable. Cleanliness is okay so you don't need to worry about wiping again...😂👍 The employees really understand their respective tasks so we don't have to bother asking a lot of questions, but they are already responsive to what we need. Thank you for everything... May you be even more successful in the future.
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e***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Always the best. I've stayed here many times and it's always my choice.
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Fiyyah M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The food is really delicious😇 The best hotel in Surabaya. If you want to go shopping in Pakuwon, just take the elevator, heheh
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NI MADE Y. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Choice hotel 👍 all fun
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice hotel with excellent service, two thumbs up for the hospitality, cleanliness, and tasty food.
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