FUGO Hotel Samarinda (BigMall)

Hotels
Preferred Partner Plus
9.4
/10
Exceptional
857 reviews

What Guests Say About Their Stay

Bedroom (174)
Ambiance (168)
Room Space (162)
Hotel Area (158)
Y***P
10.0
/ 10
It was an amazing experience! Kudos to the whole team. Would be back anytime soon.
R***i
10.0
/ 10
I had a good experience. Ambiance/Facilities: The hotel has a modern yet cozy atmosphere, with clean and well-maintained facilities. The lobby was spacious and welcoming, and the room was elegantly designed, complete with all the essentials—fast Wi-Fi, comfortable bedding, and a well-equipped bathroom. Food: The food at the hotel was excellent. I especially enjoyed the breakfast buffet, which offered a wide variety of both local and international dishes. Everything was fresh and flavorful. Staff Assistance: The hotel staff were friendly, professional, and always ready to help. They responded quickly to requests and offered local recommendations that greatly enhanced my trip. Highlights: What truly stood out was the rooftop pool with a stunning view of the city skyline. The complimentary welcome drink and the efficient room service also added a nice touch to the overall experience. Price: For the level of service and facilities provided, I believe the price was very reasonable and offered good value for money. Location: The hotel is conveniently located near [e.g., shopping malls, tourist attractions, public transport], making it an ideal base for exploring the city or attending meetings.
E***o
10.0
/ 10
Situated next to Big Mall, the lounge is a good place for a business meeting. They have a dedicated smoking floor with an outside balcony (not in the room). The food and the price are good. Definitely my first choice for a trip to Samarinda.
David O.
10.0
/ 10
Stepping through the lobby, it was a very welcoming atmosphere, a beautiful reception area with a big screen on the back (the theme was Eid when we visited). The staff throughout the hotel were very professional, friendly, and extremely helpful. They were always greeting and smiling at us. The breakfast was amazing. The location of the hotel is great (inside the mall). The room was very spacious and well equipped with all essentials and a fantastic view (Mahakam River). Will be back soon..😀
Abdul F. M.
10.0
/ 10
World class hotel! Hotel was smooth and comfy. The food for breakfast was lovely with so many Asian food and Western choice.
In the Area
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JI. Untung Suropati No. 08, Sungai Kunjang, Samarinda, Kalimantan Timur, Indonesia, 75243

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
FUGO Hotel Samarinda (BigMall) is located in area / city Kunjang River. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around FUGO Hotel Samarinda (BigMall)

JI. Untung Suropati No. 08, Sungai Kunjang, Samarinda, Kalimantan Timur, Indonesia, 75243
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Lobby FUGO Hotel Samarinda (BigMall)
Lobby 2 FUGO Hotel Samarinda (BigMall)

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FUGO Hotel Samarinda (BigMall) Rates per Night

FUGO Hotel Samarinda (BigMall) room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best FUGO Hotel Samarinda (BigMall) hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

FUGO Hotel Samarinda (BigMall) Location & Address

FUGO Hotel Samarinda (BigMall) is located at JI. Untung Suropati No. 08, Sungai Kunjang, Samarinda, Kalimantan Timur, Indonesia, 75243. It's situated in the Samarinda area of Indonesia, known for its vibrant city life and proximity to the Mahakam River. The hotel is approximately 5 km from the city center.

How to go to FUGO Hotel Samarinda (BigMall) from Airport

Arranging a hotel transfer from the airport to FUGO Hotel Samarinda (BigMall) is a breeze with several convenient options. Whether you're looking for speed or affordability, here's a breakdown to help you choose the best way to get to the hotel.

  • Taxi (Most Direct):

    A taxi from APT Pranoto International Airport (AAP) is the most straightforward option. You can easily find taxis outside the arrival terminal. The journey typically takes around 45-60 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka are readily available in Samarinda. Simply book a ride through the app upon arrival. This option offers a fixed price, avoiding potential fare negotiations.
  • Airport Shuttle (Pre-booked):

    Check if FUGO Hotel Samarinda (BigMall) offers an airport shuttle service. This usually requires advance booking but provides a hassle-free transfer directly to the hotel.
  • Public Bus (Most Affordable):

    While less direct, public buses are the most budget-friendly option. You'll need to take a bus from the airport to a central location in Samarinda and then transfer to another bus or taxi to reach the hotel. This option is best for travellers familiar with the local bus routes.

Tips:

For the most convenient route, consider pre-booking an airport shuttle with the hotel or using a ride hailing service like Traveloka. This ensures a smooth and stress-free journey, especially if you're arriving late at night or with a lot of luggage.

FUGO Hotel Samarinda (BigMall) Reviews & Summary

Looking for all about hotel FUGO Hotel Samarinda (BigMall)? This hotel consistently receives positive hotel reviews for its comfortable accommodations and convenient location near BigMall Samarinda. Guests particularly appreciate the friendly staff and the hotel's cleanliness.

What makes this hotel stand out is its modern design and well-maintained facilities. Many guests highlight the spacious rooms and the excellent breakfast buffet. The rooftop pool also offers stunning city views, making it a popular spot for relaxation. One recent review mentioned, "The staff were incredibly helpful, and the room was spotless. The location was perfect for shopping and exploring Samarinda."

FUGO Hotel Samarinda (BigMall) Room Types Available

Choosing the right hotel room type can significantly enhance your stay. FUGO Hotel Samarinda (BigMall) offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to spacious suites, there's a perfect option for every traveller.

  • Standard Room:

    These rooms offer comfortable accommodation with a queen-sized bed, a private bathroom, and essential amenities. Non-smoking rooms are available.
  • Deluxe Room:

    Slightly larger than the standard rooms, the deluxe rooms feature a king-sized bed, a seating area, and enhanced city views. Some rooms have bathtubs.
  • Executive Suite:

    Ideal for business travellers or those seeking extra space, the executive suites include a separate living area, a work desk, and a luxurious bathroom with a bidet.
  • Family Suite:

    Perfect for families, these suites offer two bedrooms, a spacious living area, and a kitchenette. Pet-friendly rooms are available upon request, with an additional cleaning fee of IDR 200,000 per stay.
  • Connecting Rooms:

    For larger families or groups, connecting rooms are available, providing easy access between two rooms.

Hotel Facilities in FUGO Hotel Samarinda (BigMall)

FUGO Hotel Samarinda (BigMall) boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling for business or leisure, you'll find plenty of amenities to enhance your experience.

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool, open from 7:00 AM to 9:00 PM daily.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center, available 24 hours a day.
  • Spa and Wellness Center:

    Indulge in a relaxing massage or treatment at the spa, open from 10:00 AM to 10:00 PM. Prices start from IDR 300,000.
  • Business Center:

    Stay connected and productive at the business center, offering printing, faxing, and photocopying services.
  • Kids' Club:

    Keep the little ones entertained at the supervised kids' club, open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi throughout the hotel.
  • On-site Parking:

    Enjoy the convenience of free on-site parking.

Hotel Buffet or Restaurant/Cafe in FUGO Hotel Samarinda (BigMall)

FUGO Hotel Samarinda (BigMall) offers a variety of dining options to satisfy every palate. From a lavish hotel buffet to a cozy hotel cafe, you'll find something to suit your taste.

  • The Grand Restaurant:

    This all-day dining restaurant serves a wide range of international and Indonesian cuisine. The hotel buffet breakfast is a highlight, featuring a variety of hot and cold dishes, pastries, and fresh fruit. Price per person: SGD 25. Opening hours: 6:00 AM to 10:00 PM.
  • The Coffee Lounge:

    Relax and unwind at The Coffee Lounge, offering a selection of coffee, tea, pastries, and light snacks. Opening hours: 7:00 AM to 11:00 PM.
  • The Sky Bar:

    Enjoy stunning city views while sipping on cocktails and enjoying light bites at The Sky Bar. Signature dishes include the grilled seafood platter and the Wagyu beef burger. Opening hours: 6:00 PM to 1:00 AM.

FUGO Hotel Samarinda (BigMall) Airport pickups and How to Book

Looking for hotels with airport shuttle? FUGO Hotel Samarinda (BigMall) offers a convenient hotel to airport transfer service for its guests. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance.

When booking, provide your flight details, including your arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport and transport you directly to the hotel. The cost of the airport pick-up service is IDR 250,000 per car.

Nearby MRT Station & Bus Stops

Navigating Samarinda using public transport is relatively straightforward, although the city doesn't have an MRT system. However, there are several nearby bus stops that provide convenient access to various parts of the city.

  • Halte Bus Mall Lembuswana:

    Located approximately 1.5 km from the hotel, this bus stop serves several local bus routes.
  • Halte Bus Stadion Segiri:

    Situated around 2 km from FUGO Hotel Samarinda (BigMall), this bus stop offers connections to the city center and other key areas.
  • Halte Bus Pasar Pagi:

    About 2.5 km away, this bus stop is a major transportation hub with numerous bus routes.

For payment, you can use cash or a local transportation card, which can be purchased at convenience stores and bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Samarinda and its surrounding areas offer a variety of nearby places to go that are perfect for kids and adults alike. Here are a few nearby sightseeing places to consider:

  • Mahakam River Cruise:

    Explore the iconic Mahakam River with a scenic boat tour. Enjoy the views of the city and surrounding landscapes. Distance from hotel: 3 km. Price: SGD 15 per person.
  • Teluk Lerong Garden:

    A beautiful park with playgrounds, walking paths, and picnic areas. Perfect for a relaxing day out with the family. Distance from hotel: 4 km. Free entry.
  • Samarinda Central Plaza:

    A large shopping mall with a variety of shops, restaurants, and a cinema. Great for a family outing. Distance from hotel: 2 km. Free entry (prices vary for shops and cinema).
  • Museum Mulawarman:

    Learn about the history and culture of the Kutai Kingdom at this fascinating museum. Distance from hotel: 25 km. Entry price: SGD 3 per person.
  • Daya Kobong Waterfall:

    Enjoy the beauty of nature at this waterfall. Distance from hotel: 40 km. Entry price: SGD 5 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near FUGO Hotel Samarinda (BigMall) (Samarinda)

Exploring the nearby dining scene around FUGO Hotel Samarinda (BigMall) is a treat for food lovers. From cozy cafes to authentic local restaurants, there's something for everyone. Here are a few nearby dining options to consider:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain offering a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    A well-known pizza chain serving a range of pizzas, pasta dishes, and appetizers.
  • HokBen:

    A Japanese fast-food chain offering bento boxes, ramen, and other Japanese favorites.

Local Street Food:

  • Nasi Kuning:

    A fragrant rice dish cooked with coconut milk and turmeric, typically served with various side dishes.
  • Sate:

    Grilled meat skewers marinated in a sweet soy sauce and served with peanut sauce.
  • Soto Banjar:

    A traditional soup made with chicken, vegetables, and spices.
  • Gado-Gado:

    A vegetable salad with peanut sauce dressing.
  • Martabak:

    A sweet or savory pancake filled with various ingredients.

Shopping places near FUGO Hotel Samarinda (BigMall) (Samarinda)

If you're looking for nearby shopping options, FUGO Hotel Samarinda (BigMall) is conveniently located near several shopping destinations. Whether you're looking for department stores near me or a mall near hotel, here are a few places to check out:

  • BigMall Samarinda:

    Located right next to the hotel, this mall offers a wide variety of shops, restaurants, and entertainment options.
  • Lembuswana Mall:

    A popular shopping mall with a range of retail stores, a supermarket, and a cinema.
  • Central Plaza Samarinda:

    A large shopping mall with a variety of shops, restaurants, and entertainment options.

Other Places to Stay Near FUGO Hotel Samarinda (BigMall)

If FUGO Hotel Samarinda (BigMall) is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to consider. Here's a list of some of the best hotel nearby options in different star categories:

5-6 Star Hotels Nearby:

  • There are no 5-6 star hotels in Samarinda.

4-Star Hotels Nearby:

  • Aston Samarinda Hotel & Convention Center:

    A popular choice with comfortable rooms, a swimming pool, and a restaurant.
  • HARRIS Hotel Samarinda:

    Known for its modern design and excellent service.
  • Swiss-Belhotel Borneo Samarinda:

    Offers comfortable accommodations and a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

3-Star Hotels Nearby:

  • Hotel Mesra Samarinda:

    A budget-friendly option with comfortable rooms and essential amenities.
  • Midtown Hotel Samarinda:

    Offers comfortable accommodations and a convenient location.
  • Radja Hotel Samarinda:

    A simple and affordable hotel with basic amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel availability and making hotel reservations can be a daunting task, but with Traveloka, room booking has never been easier. FUGO Hotel Samarinda (BigMall) offers a comfortable and convenient stay in the heart of Samarinda, with easy access to shopping, dining, and attractions.

Whether you're planning a family vacation, a business trip, or a romantic getaway, FUGO Hotel Samarinda (BigMall) is an excellent choice. Book your stay through Traveloka today and enjoy exclusive deals and discounts. Don't miss out on the opportunity to experience the best of Samarinda!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in FUGO Hotel Samarinda (BigMall)

Bar, Cafe and Lounge FUGO Hotel Samarinda (BigMall)
Bar, Cafe and Lounge
Swimming Pool FUGO Hotel Samarinda (BigMall)
Swimming Pool
Functional Hall FUGO Hotel Samarinda (BigMall)
Functional Hall
Lobby FUGO Hotel Samarinda (BigMall)
Lobby
Exterior FUGO Hotel Samarinda (BigMall)
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Cafe
  • Continental breakfast
  • Early bird breakfast
  • Poolside bar
  • Snacks

In-room Facilities

  • Bathrobe
  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Newspaper
  • Tours

General

  • AC
  • Ballroom
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Spa
  • Steam room

Public Facilities

  • Restaurant
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Family-friendly Facilities

  • Children club (surcharge)
  • Children pool

Nearby Facilities

  • Gift shop
  • Shops

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Accommodation Policy & General Information in FUGO Hotel Samarinda (BigMall)

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Voucher. The required documents can be in the form of soft copy.

General Check-in Instructions

- ID Card - Reservation Voucher - +62 5172 6888 ( Reservation Agent )
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at FUGO Hotel Samarinda (BigMall)
245
Number of floors in FUGO Hotel Samarinda (BigMall)
15
Another facilities in FUGO Hotel Samarinda (BigMall)
Restaurant with AC, A la carte breakfast, Bar, Breakfast, Breakfast (surcharge)

Frequently asked question in FUGO Hotel Samarinda (BigMall)

What are available facilities at FUGO Hotel Samarinda (BigMall)?
There are top facilites at FUGO Hotel Samarinda (BigMall) such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at FUGO Hotel Samarinda (BigMall)?
The standard check-in time at FUGO Hotel Samarinda (BigMall) is starting from From 14:00 while the latest check-out time is at Before 12:00
Does FUGO Hotel Samarinda (BigMall) provide breakfast?
Yes, FUGO Hotel Samarinda (BigMall) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of FUGO Hotel Samarinda (BigMall)
FUGO Hotel Samarinda (BigMall) has a 4.0-star rating.
How many floors does FUGO Hotel Samarinda (BigMall) have?
FUGO Hotel Samarinda (BigMall) has 15.
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More Reviews from Other Guests in FUGO Hotel Samarinda (BigMall)

9.4
Exceptional
From 851 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.4

Meal

9.3

Location

9.4

Service and Facilites

9.3

People often mention about FUGO Hotel Samarinda (BigMall)
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卧室 (135)
氛围 (123)
房间空间 (121)
员工友好度 (119)
酒店区域 (111)
种类 (105)
无障碍设施 (104)
浴室 (104)
适合家庭 (100)
味道 (100)
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Traveler Reviews FUGO Hotel Samarinda (BigMall)

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Customer reviews
M***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 hour(s) ago
Nice, tidy, and comfortable. Perfect for a business stopover.
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N***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 day(s) ago
Fun and memorable, next time I'll stay here again
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Nashar L. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Nice view from 8th floor with city view 😍
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S***h
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Good and friendly service. Satisfactory facilities.
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cindy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The best hotel in Samarinda is Fugo
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1 people find it helpful
cindy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Second time staying here and very very satisfactory.
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Large spacious room, comfortable atmosphere
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and pleasant
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J***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Overall everything was impressive, good and nice, unfortunately the security guard was much friendlier than the receptionist, thanks fugo!
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P***i
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10.0
/10
Reviewed 2 week(s) ago
The service is good now, keep it up and improve.
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S***l
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
Stayed 3 nights in Fugo Hotel Samarinda and i don’t have any issue with the room and the FnBs actually, but I am REALLY insulted with the behavior of one of their staff in the hotel lobby. They provided a Yamaha baby grand in the lobby which can be played by “a professional”. I played it on my first night and got no issue, but on Saturday, their staff approached me and told me that the piano just can be played by a “professional” and asked me if I was a professional piano player. For your context, I am classically-trained on piano for 9+ years until pre-conservatory program, so I assume that I could play the piano. After answering that I could professionally play piano, their staff asked for my piano certification, like WHAT FOR DUDE???!!? after I prepared my scanned piano certificate, that staff suddenly disappeared he never existed😂😂 I think That’s not the right way (and it was very rude way) to handle your guest tho, even if your standard told u so. anw, i think u guys need to clean the piano, since u guys never opened the lid (i opened the lid since I know how to “professionally” open a grand piano🤭 Other than that, the hotel is really good and got a nice view over Mahakam River
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1 people find it helpful
S***l
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
Stayed 3 nights in Fugo Hotel Samarinda and i don’t have any issue with the room and the FnBs actually, but I am REALLY insulted with the behavior of one of their staff in the hotel lobby. They provided a Yamaha baby grand in the lobby which can be played by “a professional”. I played it on my first night and got no issue, but on Saturday, their staff approached me and told me that the piano just can be played by a “professional” and asked me if I was a professional piano player. For your context, I am classically-trained on piano for 9+ years until pre-conservatory program, so I assume that I could play the piano. After answering that I could professionally play piano, their staff asked for my piano certification, like WHAT FOR DUDE???!!? after I prepared my scanned piano certificate, that staff suddenly disappeared he never existed😂😂 I think That’s not the right way (and it was very rude way) to handle your guest tho, even if your standard told u so. anw, i think u guys need to clean the piano, since u guys never opened the lid (i opened the lid since I know how to “professionally” open a grand piano🤭 Other than that, the hotel is really good and got a nice view over Mahakam River
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a***r
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10.0
/10
Reviewed 2 week(s) ago
Recommended... For business and family trips
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r***a
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Business
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8.5
/10
Reviewed 3 week(s) ago
Close to shopping centers. Friendly and prompt staff. Standard breakfast.
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n***a
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Business
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8.5
/10
Reviewed 3 week(s) ago
All staff are friendly and kind
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Philip T.
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Business
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10.0
/10
Reviewed 3 week(s) ago
Overall is very satisfying, thank you Fugo Hotel, thank you Traveloka!
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Philip T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Overall very satisfying, thank you Fugo Hotel, thank you Traveloka!
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r***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel's location is convenient to everything, close to shopping centers and next to the Barito River. Excellent and pleasant service.
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Johanes D. M.
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
Very good according to the price
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S***i
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
The rooms are clean and spacious, the hotel staff are friendly, fast response, very close to the mall, the food is varied and delicious.
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Lobby 4 FUGO Hotel Samarinda (BigMall)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 851 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.4

Meal

9.3

Location

9.4

Service and Facilites

9.3

People often mention about FUGO Hotel Samarinda (BigMall)
All
卧室 (135)
氛围 (123)
房间空间 (121)
员工友好度 (119)
酒店区域 (111)
种类 (105)
无障碍设施 (104)
浴室 (104)
适合家庭 (100)
味道 (100)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews FUGO Hotel Samarinda (BigMall)

Number of reviews per page
20
40
Customer reviews
M***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 hour(s) ago
Nice, tidy, and comfortable. Perfect for a business stopover.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Fun and memorable, next time I'll stay here again
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Nashar L. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Nice view from 8th floor with city view 😍
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S***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Good and friendly service. Satisfactory facilities.
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cindy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The best hotel in Samarinda is Fugo
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cindy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Second time staying here and very very satisfactory.
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Large spacious room, comfortable atmosphere
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Verified Traveler
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and pleasant
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J***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Overall everything was impressive, good and nice, unfortunately the security guard was much friendlier than the receptionist, thanks fugo!
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service is good now, keep it up and improve.
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S***l
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
Stayed 3 nights in Fugo Hotel Samarinda and i don’t have any issue with the room and the FnBs actually, but I am REALLY insulted with the behavior of one of their staff in the hotel lobby. They provided a Yamaha baby grand in the lobby which can be played by “a professional”. I played it on my first night and got no issue, but on Saturday, their staff approached me and told me that the piano just can be played by a “professional” and asked me if I was a professional piano player. For your context, I am classically-trained on piano for 9+ years until pre-conservatory program, so I assume that I could play the piano. After answering that I could professionally play piano, their staff asked for my piano certification, like WHAT FOR DUDE???!!? after I prepared my scanned piano certificate, that staff suddenly disappeared he never existed😂😂 I think That’s not the right way (and it was very rude way) to handle your guest tho, even if your standard told u so. anw, i think u guys need to clean the piano, since u guys never opened the lid (i opened the lid since I know how to “professionally” open a grand piano🤭 Other than that, the hotel is really good and got a nice view over Mahakam River
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S***l
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
Stayed 3 nights in Fugo Hotel Samarinda and i don’t have any issue with the room and the FnBs actually, but I am REALLY insulted with the behavior of one of their staff in the hotel lobby. They provided a Yamaha baby grand in the lobby which can be played by “a professional”. I played it on my first night and got no issue, but on Saturday, their staff approached me and told me that the piano just can be played by a “professional” and asked me if I was a professional piano player. For your context, I am classically-trained on piano for 9+ years until pre-conservatory program, so I assume that I could play the piano. After answering that I could professionally play piano, their staff asked for my piano certification, like WHAT FOR DUDE???!!? after I prepared my scanned piano certificate, that staff suddenly disappeared he never existed😂😂 I think That’s not the right way (and it was very rude way) to handle your guest tho, even if your standard told u so. anw, i think u guys need to clean the piano, since u guys never opened the lid (i opened the lid since I know how to “professionally” open a grand piano🤭 Other than that, the hotel is really good and got a nice view over Mahakam River
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a***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommended... For business and family trips
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r***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Close to shopping centers. Friendly and prompt staff. Standard breakfast.
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n***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
All staff are friendly and kind
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Philip T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Overall is very satisfying, thank you Fugo Hotel, thank you Traveloka!
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Philip T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Overall very satisfying, thank you Fugo Hotel, thank you Traveloka!
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r***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel's location is convenient to everything, close to shopping centers and next to the Barito River. Excellent and pleasant service.
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Johanes D. M.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very good according to the price
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The rooms are clean and spacious, the hotel staff are friendly, fast response, very close to the mall, the food is varied and delicious.
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