How many rooms are available at Goldvitel Hotel Surabaya

Goldvitel Hotel Surabaya has 104.

Are there any parking spots at Goldvitel Hotel Surabaya ?

Yes: Yes, there are parking spots at Goldvitel Hotel Surabaya

Is there a swimming pool at Goldvitel Hotel Surabaya?

Yes, a swimming pool is available at Goldvitel Hotel Surabaya.

Does Goldvitel Hotel Surabaya offer late check out?

Yes, late check-out is available at Goldvitel Hotel Surabaya, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Goldvitel Hotel Surabaya?

Goldvitel Hotel Surabaya is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Duration: 1 Night(s)

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Goldvitel Hotel Surabaya

Name: Goldvitel Hotel Surabaya
Address: Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261, Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Jawa Timur, 60261, Indonesia
Rating: 8.5

Hotels

Preferred Partner Plus

All-star Accommodation

8.5

/10

Very Good

1,531 reviews

What Guests Say About Their Stay

Distance To City Center (232)

Staff Friendliness (191)

Ambiance (159)

Accessibility (157)

wily s.

10.0

/ 10

Thank you for your excellent and satisfying service. Quick response, excellent valet parking. Best of luck.

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Yohanes B. P.

9.7

/ 10

My two days here were so worth it. The hotel is in the heart of the city, clean, comfortable, and has fast Wi-Fi. The facilities are like a 4-star hotel, with a swimming pool and spa. Overall, it's great. Plus, I can enjoy the city view from my room. I really enjoyed it, and I hope to come back again.

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Firenda D. M.

10.0

/ 10

very comfortable. first time staying at goldvitel and it turned out to be very impressive. at first I was afraid it would be zong but it didn't happen. from the beginning of check in the staff was friendly, the facilities were complete, the room was clean and comfortable, even in the room there was an apology letter from the management that there might be noise due to the renovation of the sky lounge on the 20th floor but I didn't hear it at all. toppppp anyway. the view from the window is also the best. the food is no doubt, it's really delicious. no doubt if you want to stay here again 😍😍😍

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L***h

9.4

/ 10

The staff is very helpful and friendly. Access to the city is very easy and not far

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M***h

10.0

/ 10

The staff service is very friendly, the rooms are clean, close to the culinary center, in the city center, the price is relatively affordable, the food menu in the restaurant is delicious.

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In the Area

See Map

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

note: hotel was previously named GoldVitel Hotel Surabaya Goldvitel Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around Goldvitel Hotel Surabaya

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

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Goldvitel Hotel Surabaya Rates per Night

Goldvitel Hotel Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Goldvitel Hotel Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Goldvitel Hotel Surabaya Location & Address

Goldvitel Hotel Surabaya is located at Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261. It's situated in the Surabaya area of Indonesia, known for its vibrant city life and historical landmarks. The hotel is approximately 5 km from the city center.

How to go to Goldvitel Hotel Surabaya from Airport

Arriving at Juanda International Airport (SUB) and wondering about the best way to get to Goldvitel Hotel Surabaya? Don't worry, there are several convenient options for your hotel transfer from airport to hotel. Here's a breakdown to help you choose:

Taxi (Most Direct):
A taxi is the most straightforward option. You'll find taxi stands outside the arrival terminal. The journey to Goldvitel Hotel Surabaya typically takes around 30-45 minutes, depending on traffic.
Ride Hailing (Convenient):
Ride Hailing services are readily available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up at the designated area. This can be a more affordable option than a traditional taxi.
Airport Bus (Most Affordable):
The DAMRI airport bus offers a budget-friendly way to reach the city centre. From there, you can take a local bus or taxi to the hotel. This option takes longer but is significantly cheaper.
Hotel Transfer (Pre-arranged):
Some hotels offer a pre-booked hotel transfer service. This is often the most hassle-free option, as a driver will be waiting for you upon arrival. Check with Goldvitel Hotel Surabaya to see if they offer this service.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or arranging a hotel transfer in advance, especially if you're arriving late at night or during peak hours.

Goldvitel Hotel Surabaya Reviews & Summary

Looking for all about hotel Goldvitel Hotel Surabaya? Before you book your stay, it's always a good idea to check out some hotel reviews. This will give you a better understanding of what to expect and help you make an informed decision.

Guests consistently praise Goldvitel Hotel Surabaya for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's cleanliness and the quality of its breakfast buffet. The hotel's standout feature is its rooftop pool, which offers stunning views of the city. The hotel also has a well-equipped fitness centre.

Here's a short, positive review to encourage bookings: "I had a fantastic stay at Goldvitel Hotel Surabaya! The staff were incredibly helpful, the room was spotless, and the rooftop pool was a real highlight. I would definitely recommend this hotel to anyone visiting Surabaya."

Goldvitel Hotel Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Goldvitel Hotel Surabaya offers a variety of categories of hotel rooms to suit different needs and budgets. Here's a rundown of the different hotel bedroom types available:

Standard Room:
A comfortable and well-equipped room, perfect for solo travellers or couples. Offers city views and a choice of smoking or non-smoking rooms.
Deluxe Room:
A larger room with added amenities, such as a seating area and a mini-fridge. Some deluxe rooms feature bathtubs.
Executive Suite:
A spacious suite with a separate living area, ideal for business travellers or families. Includes a bathtub and bidet.
Family Room:
Designed to accommodate families, these rooms offer extra space and multiple beds.
Accessible Room:
Specially designed for guests with disabilities, these rooms offer wider doorways and accessible bathrooms.

Goldvitel Hotel Surabaya is not a pet-friendly hotel.

Hotel Facilities in Goldvitel Hotel Surabaya

When choosing a hotel, it's important to consider the hotel facilities available. Goldvitel Hotel Surabaya offers a range of hotel amenities to ensure a comfortable and enjoyable stay. Here's a list of what you can expect:

Swimming Pool:
Enjoy a refreshing dip in the hotel's outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
Fitness Centre:
Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
Restaurant:
Indulge in delicious meals at the hotel's on-site restaurant.
Spa:
Relax and rejuvenate with a massage or treatment at the hotel's spa. Extra fees apply.
Business Centre:
Stay connected and productive with the hotel's business centre.
Kids' Club:
Keep the little ones entertained at the hotel's kids' club. Open from 9:00 AM to 6:00 PM.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.
Parking:
Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Goldvitel Hotel Surabaya

One of the highlights of any hotel stay is the food! Goldvitel Hotel Surabaya boasts several dining options, including a hotel buffet, a restaurant, and a cafe. Here's a closer look:

The Garden Restaurant:
This is the hotel's main hotel restaurant, serving a variety of international and Indonesian dishes.
Breakfast Buffet:
Enjoy a hearty breakfast buffet with a wide selection of hot and cold items. Price: Approximately SGD 25 per person. Opening hours: 6:00 AM to 10:00 AM.
Lobby Cafe:
Grab a quick coffee, tea, or snack at the Lobby Cafe. Opening hours: 8:00 AM to 10:00 PM.

The Garden Restaurant is known for its signature dish, Nasi Goreng Istimewa, a flavorful fried rice dish with chicken, shrimp, and vegetables.

Goldvitel Hotel Surabaya Airport pickups and How to Book

Need a hotels with airport shuttle? Goldvitel Hotel Surabaya offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. Here's what you need to know:

The hotel provides airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. You can find the hotel's contact information on Traveloka after booking. Be sure to provide your arrival time, flight number, and the number of passengers. The hotel will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Getting around Surabaya is easy with its public transportation options. If you're looking for the nearest MRT station or nearby bus station to Goldvitel Hotel Surabaya, here's what you need to know:

MRT Station:
The nearest MRT station is located at Dukuh Atas BNI Station, approximately 6 km from the hotel.
Bus Stops:
There are several bus stops nearby the hotel, including Halte Basuki Rahmat, which is about a 5-minute walk away.

To use the public transportation system, you'll need a prepaid card, such as the e-money card from Bank Mandiri or the Brizzi card from BRI. These cards can be purchased and topped up at convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. Here are some nearby sightseeing places and things to see nearby:

Surabaya Zoo (Kebun Binatang Surabaya):
Get up close and personal with a variety of animals at this popular zoo. Distance from hotel: 7 km. Entry price: Approximately SGD 7 per person.
Suroboyo Carnival Park:
Enjoy thrilling rides and games at this amusement park. Distance from hotel: 10 km. Entry price: Approximately SGD 15 per person.
House of Sampoerna:
Learn about the history of kretek cigarettes at this interactive museum. Distance from hotel: 4 km. Free entry.
Monumen Kapal Selam (Submarine Monument):
Explore a real submarine and learn about its history. Distance from hotel: 3 km. Entry price: Approximately SGD 4 per person.
Taman Bungkul:
Relax and enjoy the scenery at this beautiful park. Distance from hotel: 2 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Goldvitel Hotel Surabaya (Surabaya)

Craving some delicious nearby dining options? Surabaya is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Here are some food eatiries near me:

Cafes/Restaurants:

Starbucks:
Enjoy your favourite coffee and pastries at this popular chain.
Pizza Hut:
Indulge in a classic pizza at this family-friendly restaurant.
Excelso Coffee:
A local coffee chain serving a variety of coffee drinks and light meals.

Local Street Food:

Nasi Goreng:
A classic Indonesian fried rice dish.
Satay:
Grilled meat skewers served with peanut sauce.
Gado-Gado:
A vegetable salad with peanut sauce dressing.
Soto Ayam:
A flavorful chicken soup.
Rawon:
A rich beef soup with a distinctive black colour.

Shopping places near Goldvitel Hotel Surabaya (Surabaya)

Looking for some retail therapy? Surabaya offers a variety of nearby shopping destinations, from dept stores near me to bustling markets. Here are some shops near me and nearby shopping options:

Tunjungan Plaza:
A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
Grand City Mall:
Another popular mall near hotel featuring a mix of international and local brands.
Pasar Atom:
A traditional market where you can find everything from clothing to electronics to food.

Other Places to Stay Near Goldvitel Hotel Surabaya

If Goldvitel Hotel Surabaya is fully booked or you're looking for alternative accommodations, there are plenty of other options nearby. Here's a selection of affordable hotels nearby, ranging from luxury to budget-friendly:

Luxury/5–6 Star Hotels Nearby:

Shangri-La Hotel, Surabaya:
A luxurious hotel with excellent amenities and service.
JW Marriott Hotel Surabaya:
A stylish hotel with a rooftop pool and stunning city views.
The Westin Surabaya:
A modern hotel with a focus on wellness and relaxation.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Wyndham Surabaya:
A comfortable hotel with a convenient location.
Hotel Ciputra World Surabaya:
A modern hotel connected to a shopping mall.
Mercure Surabaya Grand Mirama:
A stylish hotel with a rooftop bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Pop! Hotel Gubeng Surabaya:
A budget-friendly hotel with a modern design.
Amaris Hotel Embong Malang Surabaya:
A simple and clean hotel with a central location.
Quest Hotel Surabaya:
A comfortable hotel with a good value for money.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the vibrant city of Surabaya? With its comfortable accommodations, convenient location, and excellent amenities, Goldvitel Hotel Surabaya is the perfect base for your Indonesian adventure. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to explore all that Surabaya has to offer. From its historical landmarks to its delicious cuisine, there's something for everyone to enjoy. Book your room booking now and start planning your unforgettable trip!

Find the best deals and book cheap hotels in Indonesia with Traveloka. Looking for something closer to home? Discover cheap hotels nearby and start your next adventure today!

All facilities in Goldvitel Hotel Surabaya

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late Check-out
Laundry service
Luggage storage
Medical service
Multilingual staff
Wedding service

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Things to Do

Barbecue
Fitness center
Karaoke
Massage
Outdoor pool
Sauna
Spa

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Shops
Supermarket

Food and Drinks

Bar
Buffet breakfast
Cafe
Pub

Transportation

Area shuttle with surcharge
Bicycle rental
Shopping center shuttle
Valet parking

General

AC
Non-smoking room
Swimming pool
Rooftop terrace

Shuttle Service

Airport transfer (surcharge)
Cruise shuttle (surcharge)
Ferry terminal shuttle (surcharge)

Business Facilities

Conference room
Meeting facilities

Kids and Pets

Babysitting
Highchairs

Sports and Recreations

Fitness center

Connectivity

Free WiFi

Accommodation Policy & General Information in Goldvitel Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Goldvitel Hotel Surabaya	104
Number of floors in Goldvitel Hotel Surabaya	20
Another facilities in Goldvitel Hotel Surabaya	Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Goldvitel Hotel Surabaya

What are available facilities at Goldvitel Hotel Surabaya?

There are top facilites at Goldvitel Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Goldvitel Hotel Surabaya?

The standard check-in time at Goldvitel Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Goldvitel Hotel Surabaya provide breakfast?

Yes, Goldvitel Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Goldvitel Hotel Surabaya

Goldvitel Hotel Surabaya has a 4.0-star rating.

How many floors does Goldvitel Hotel Surabaya have?

Goldvitel Hotel Surabaya has 20.

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More Reviews from Other Guests in Goldvitel Hotel Surabaya

Overall Ratings & Reviews Goldvitel Hotel Surabaya

Traveloka (1,531)

8.5

Very Good

From 1,531 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya

All

Distance to City Center (159)

Bedroom (134)

Staff Friendliness (130)

Ambiance (129)

Bathroom (112)

Accessibility (103)

Hotel Area (100)

Room Space (92)

Surroundings (90)

Taste (82)

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Traveler Reviews Goldvitel Hotel Surabaya

Number of reviews per page

Customer reviews

N***a

Leisure

9.1

/10

Reviewed 2 day(s) ago

I stayed for two nights at the Hotel Goldvittel. I loved the location, which was close to everything, and the price was very good. Oh, and another great thing was that my room overlooked the city, and the view at night was spectacular.

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Accommodation's Reply

21 Dec 2025

Dear Mr./Ms. N*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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A***k

Business

6.7

/10

Reviewed 3 day(s) ago

Stayed a week at this hotel, good service, friendly staff, only in the 15th floor room there is no mirror, a doormat must be specially requested if not requested it is not given. can borrow an iron. the food in the restaurant for 3 days in a row the menu is exactly the same so it's boring, and the taste is bland. for the room cleaning schedule please be improved and clarified, how come the room hasn't been cleaned at 1 pm, there's a lot of hair under the bed too 😮‍💨

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Accommodation's Reply

19 Dec 2025

Dear Mr./Ms. A*ke, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize if anything was unsatisfactory for you and your family during your stay. Your experience at Goldvitel Hotel Surabaya is encouraging for us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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F***n

9.0

/10

Reviewed 6 day(s) ago

During my 7-day stay at this hotel, overall it was good. The staff was quite friendly and helpful. The facilities were generally complete and okay, except for the doormat that needed to be requested. The food in the restaurant was always the same throughout my stay, there was no variety, and the taste could be improved.

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Accommodation's Reply

19 Dec 2025

Dear Mr./Ms. F*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave Goldvitel Hotel Surabaya. We apologize if anything was not to your liking during your stay. Your experience at Goldvitel Hotel Surabaya is an encouragement to us in maintaining the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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S***a

Transit

8.8

/10

Reviewed 6 day(s) ago

Yesterday, December 7th, I stayed here comfortably, the front office was friendly, I will come back with a note, don't forget to give me a towel. ☺ The breakfast box was complete, thank you to the lady, the front office was very helpful.

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2 people find it helpful

Accommodation's Reply

19 Dec 2025

Dear Ms./Mrs. S*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. We apologize if anything was not to your liking during your stay. Your experience at Goldvitel Hotel Surabaya is an encouragement to us in maintaining the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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I***I

8.4

/10

Reviewed 1 week(s) ago

The staff is very helpful, friendly, fast and responsive. The location is very strategic, in the middle of the city, near the city center, very close to everywhere, suitable for families.

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Accommodation's Reply

19 Dec 2025

Dear Ms./Mrs. I*I, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya. During your stay, you were impressed by the helpful, friendly, efficient, and responsive staff, the excellent central location close to all amenities, and its family-friendly environment. Your experience and your family's stay at Goldvitel Hotel Surabaya encourage us to maintain the quality of both our accommodations and services. We sincerely hope you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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R***n

Business

10.0

/10

Reviewed 1 week(s) ago

It was a great stay here, the staff were friendly, the security guards were helpful, the rooms were clean 🥰

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Accommodation's Reply

13 Dec 2025

Dear Mr./Ms. R*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave our hotel. Your positive impressions of the friendly staff, helpful security personnel, and clean rooms, along with your family's positive experience at Goldvitel Hotel Surabaya, encourage us to maintain the quality of our accommodations and services. We sincerely hope you and your family will visit us again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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H***l

Staycation

8.5

/10

Reviewed 1 week(s) ago

Good service, pleasant staycation place.

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Accommodation's Reply

13 Dec 2025

Dear Mr./Ms. H*I, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave to Goldvitel Hotel Surabaya. Your experience and your family during your stay at Goldvitel Hotel Surabaya inspire us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to stay with us again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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S***h

9.4

/10

Reviewed 2 week(s) ago

Friendly staff. Cleanliness is maintained in all areas.

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Accommodation's Reply

19 Dec 2025

Dear Mr./Ms. S*h, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating for our Goldvitel Hotel Surabaya. You mentioned the friendly staff and the cleanliness that was meticulously maintained. Your family's experience at Goldvitel Hotel Surabaya motivates us to continue maintaining the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Denni A. N.

Staycation

9.4

/10

Reviewed 2 week(s) ago

The check-in/out process was very helpful, making it much faster.

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Accommodation's Reply

13 Dec 2025

Dear Mr. Denny A.N., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your feedback was very helpful in streamlining the check-in/check-out process, making it much faster. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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A***a

9.6

/10

Reviewed 2 week(s) ago

nice comfortable place for quality time

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Accommodation's Reply

10 Dec 2025

Dear Mr./Ms. A*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave our hotel. Your family's positive experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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B***a

Business

9.7

/10

Reviewed 2 week(s) ago

The hotel is okay, but the parking is small.

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1 people find it helpful

Accommodation's Reply

09 Dec 2025

Dear Ms. B/Khun Bee, Goldvitel Hotel Surabaya, Sincerely yours, Thank you for your kind words and for taking the time to share your stay experience and for the high satisfaction rating that Goldvitel Surabaya has given to our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our high standards of quality and service. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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E***a

8.5

/10

Reviewed 2 week(s) ago

Good service and delicious food

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Accommodation's Reply

09 Dec 2025

Dear Mr/Ms E*a, Goldvitel Hotel Surabaya, Sincerely yours, Thank you for taking the time to share your stay experience and for appreciating the excellent service provided by Goldvitel Hotel Surabaya during your stay at our hotel. The great experience you and your family had during your visit to Goldvitel Hotel Surabaya has inspired us to maintain our service and quality. We sincerely hope that you and your family will return to use our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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n***l

8.2

/10

Reviewed 2 week(s) ago

Not bad. The view is good, but it's a shame. I stayed for 2 nights, and on the first night the towels smelled really bad of cigarettes, even though it's not a smoking room. The sink was really clogged when I was brushing my teeth and wouldn't drain even though it was open. For the price of around 200k, it's worth it, but for a 4-star rating, it's really not worth it.

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Accommodation's Reply

09 Dec 2025

Dear Valued Guest n*I, Goldvitel Hotel Surabaya, Warmest Regards, Thank you for your kind review and suggestions regarding the matters raised. We apologize if there is anything that has caused you dissatisfaction. Your family's experience staying at Goldvitel Hotel Surabaya has made us strive to maintain the quality of both our location and service, and we will continue to make improvements in both our service and interior design. We sincerely hope that you and your family will have the opportunity to return to stay at our hotel again. We hope to have the opportunity to return to stay at Goldvitel Hotel Surabaya again. Sincerely, Hari Susilo, Room Manager, Goldvitel Hotel Surabaya

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C***y

6.6

/10

Reviewed 3 week(s) ago

The parking lot is uncomfortable if you want to get in and out as you please, it's not nice with the valley helpers. The rooftop can't be accessed carelessly 😅 The bathroom towels could be better than that, because I thought they were doormats 🙃

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2 people find it helpful

Accommodation's Reply

02 Dec 2025

Dear Ms. C*y, Goldvitel Hotel Surabaya, Warmest Regards, Thank you for your feedback and suggestion and we apologize if there is anything you were not satisfied with. Your family's experience during your stay at Goldvitel Hotel Surabaya has motivated us to maintain the quality of both the hotel and its services, and we will continue to improve both our services and interior design. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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D***S

Leisure

9.1

/10

Reviewed 4 week(s) ago

Strategic location in the city center, close to Tunjungan Plaza, with a complete entertainment hotel concept, there is also a cafe, bar, and skylounge.

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1 people find it helpful

Accommodation's Reply

28 Nov 2025

Dear Mr/Ms. D*S, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating at Goldvitel Surabaya throughout your stay at our hotel. We also thank you for recommending the hotel's excellent location. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our hotel and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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I***s

6.2

/10

Reviewed 4 week(s) ago

kamar berisik tdk kedap suara padahal dilantai atas tapi suara kendaraan sangat jelas terdengar, tidak ada keset dikamar mandi, ac terkadang berisik, tv juga kecil dan jadul, sangat heran kenapa dengan kualitas seperti ini tapi bintang 4

1 people find it helpful

Accommodation's Reply

27 Nov 2025

Dear Mr. L*S, Goldvitel Hotel Surabaya, Best regards, Thank you for your feedback and suggestion. We apologize if there is anything you were not satisfied with. Your family's experience during their visit to Goldvitel Hotel Surabaya has motivated us to maintain the quality of our hotel and services. We will gradually make improvements both in terms of service and interior decoration. We sincerely hope that you and your family will return to use our hotel again. We sincerely hope to welcome you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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F***r

9.4

/10

Reviewed 4 week(s) ago

Hotel staff is very friendly, rooms are comfortable

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Accommodation's Reply

24 Nov 2025

Dear Mr. F*r A, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. And impressed with the friendliness of the staff and the comfortable room. Your experience with your family while staying at Goldvitel Surabaya has made us strive to maintain the quality of the hotel and services even better. We hope that you and your family will return to our hotel again. We sincerely look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya

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F***r

9.4

/10

Reviewed 4 week(s) ago

The hotel staff was very friendly, but only one elevator was working when I stayed so it was quite a long wait.

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Accommodation's Reply

25 Nov 2025

Dear Sir/Madam, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the high satisfaction rating that Goldvitel Surabaya received during your stay and the wonderful impressions you received. The hotel staff are extremely friendly and we apologize for any inconvenience caused. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will have the opportunity to return to stay at our hotel again and look forward to welcoming you back to Goldvitel Surabaya again. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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d***h

Staycation

9.7

/10

Reviewed 4 week(s) ago

The hotel staff is friendly, valet parking is also free, the city view is cool

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1 people find it helpful

Accommodation's Reply

25 Nov 2025

Dear Mr. d*h, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating Goldvitel Surabaya has given to our hotel. You also mentioned our friendly staff, valet parking service and beautiful city view. Your experience with your family while staying at Goldvitel Surabaya has made us strive to maintain the quality of our hotel and services even better. We hope that you and your family will have the opportunity to stay at our hotel again and look forward to your return to Goldvitel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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Joni F.

Business

10.0

/10

Reviewed 4 week(s) ago

The food is delicious, the rooms are clean, the city view is the best.

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1 people find it helpful

Accommodation's Reply

24 Nov 2025

Hello Joni F.! Gelete Surabaya Hotel would like to warmly welcome you. Thank you for sharing your experience at Gelete Surabaya Hotel. We appreciate that you were impressed by our excellent service, delicious food, clean rooms and stunning city views. Your stay at Gelete Surabaya Hotel was an invaluable experience that will inspire us to further improve our services and facilities in the future. We look forward to welcoming you and your family back to our hotel again. Best regards, Hari Susilo Room Manager

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