Grand Suka Hotel Pekanbaru

Hotels
7.9
/10
Very Good
3,325 reviews

What Guests Say About Their Stay

Distance To City Center (74)
Bedroom (69)
Room Space (65)
Staff Friendliness (64)
Widi W.
10.0
/ 10
I was very happy, the price offered was very affordable, I had a comfortable experience. The atmosphere in this hotel brings nostalgia to my childhood, often seeing this hotel model on TV in the 90s, the room design and furniture are still vintage but balanced with modern electronics such as new AC, new refrigerator and new TV. The staff is friendly and responsive, I haven't tried the swimming pool because I only stayed 2 nights and I had a lot of activities. Maybe another time.
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Hafizh A. R. S.
10.0
/ 10
Nice anyway, the view from the bedroom window is also pleasing to the eye. Then the breakfast is good, free to take whatever you want. The service is all friendly. It's the best
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Shinta A.
8.5
/ 10
The rooms are very comfortable, the swimming pool is clean and very clean hotel. No regrets staying at Grand Suka Hotel, really recommended. 🙏
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Iwan
9.7
/ 10
Good times, near ska mall and living word plaza furniture, land imagery, karaoke maestros, all good.
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Alex S.
8.5
/ 10
Close to entertainment and shopping center.
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In the Area
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JL. Soekarno Hatta Kav. 148, Tampan, Pekanbaru, Riau, Indonesia, 28294

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Grand Suka Hotel Grand Suka Hotel Pekanbaru is located in area / city Tampan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Suka Hotel Pekanbaru

JL. Soekarno Hatta Kav. 148, Tampan, Pekanbaru, Riau, Indonesia, 28294
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Lobby Grand Suka Hotel Pekanbaru
Bedroom 2 Grand Suka Hotel Pekanbaru

Discover More About Grand Suka Hotel Pekanbaru

note: hotel was previously named Grand Suka Hotel

Location


Grand Suka Hotel Pekanbaru is located in area / city Tampan.

About Grand Suka Hotel Pekanbaru

Grand Suka Hotel Pekanbaru is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

Grand Suka Hotel Pekanbaru is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Grand Suka Hotel Pekanbaru is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Grand Suka Hotel Pekanbaru provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Grand Suka Hotel Pekanbaru is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Grand Suka Hotel Pekanbaru, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Grand Suka Hotel Pekanbaru is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grand Suka Hotel Pekanbaru.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Suka Hotel Pekanbaru exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Suka Hotel Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Grand Suka Hotel Pekanbaru is the right place to stay.

All facilities in Grand Suka Hotel Pekanbaru

Swimming Pool Grand Suka Hotel Pekanbaru
Swimming Pool
Entertainment Facility Grand Suka Hotel Pekanbaru
Entertainment Facility
Lobby Grand Suka Hotel Pekanbaru
Lobby
Bedroom Grand Suka Hotel Pekanbaru
Bedroom
Others Grand Suka Hotel Pekanbaru
Others

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Buffet breakfast

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Things to Do

  • Fitness center
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessible parking

Accommodation Policy & General Information in Grand Suka Hotel Pekanbaru

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Suka Hotel Pekanbaru
125
Number of floors in Grand Suka Hotel Pekanbaru
10
Another facilities in Grand Suka Hotel Pekanbaru
Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box

Frequently asked question in Grand Suka Hotel Pekanbaru

What are available facilities at Grand Suka Hotel Pekanbaru?
There are top facilites at Grand Suka Hotel Pekanbaru such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Suka Hotel Pekanbaru?
The standard check-in time at Grand Suka Hotel Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Suka Hotel Pekanbaru provide breakfast?
Yes, Grand Suka Hotel Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Suka Hotel Pekanbaru
Grand Suka Hotel Pekanbaru has a 3.0-star rating.
How many floors does Grand Suka Hotel Pekanbaru have?
Grand Suka Hotel Pekanbaru has 10.
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More Reviews from Other Guests in Grand Suka Hotel Pekanbaru

Overall Ratings & Reviews Grand Suka Hotel Pekanbaru

Traveloka (3,304)
Other sources (21)
8.0
Very Good
From 3,304 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.9

Location

8.2

Service and Facilites

7.9

People often mention about Grand Suka Hotel Pekanbaru
All
Ambiance (50)
Bedroom (49)
Room Space (44)
Bathroom (42)
Taste (42)
Distance to City Center (40)
Hotel Area (38)
Surroundings (37)
Staff Friendliness (37)
Accessibility (36)
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Most Recent
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Traveler Reviews Grand Suka Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Thank you, it was really fun here, will come back again
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M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
You got more value by staying at this hotel as it is very comfortable, convenient, surpassing the privacy. Really love it.
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Fitri F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The place is comfortable, the waiters are friendly
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M***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Strategic hotel near the mall, friendly staff, bathroom facilities need to be updated
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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Setia K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great, good, the receptionist is friendly
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Hello Setia! This is Hotel Pekanbaru Gransuka. We would like to extend our warmest regards and thank you very much for staying with us. All of our staff will do their best to make our hotel grow in the future. We sincerely hope to welcome you back again. Thank you very much! Hotel Management
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D***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
According to the information, this hotel is an ex-Ibis group hotel. The facilities are old, and the maintenance seems to be lacking. There are many broken and cracked tiles and walls, but they haven't been repaired yet. There is a variety of food, but it's quite good.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Pekanbaru Grand Suka Hotel apologizes for the inconvenience caused during your stay. This incident was unintentional and we will take the necessary steps to resolve the issue as soon as possible to prevent it from happening again. Please feel free to use our services anytime. We appreciate your understanding and cooperation and would like to thank all our staff.
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denny k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's good, the food is also delicious, recommended...
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Accommodation's Reply
26 Nov 2025
Dear Mr. Denny, Grand Sugar Hotel Pekanbaru, Warmest regards, Thank you very much for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and full of happiness. Thank you. Best regards, Management
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Fadly
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A great hotel, perfect for staying here, the breakfast is luxurious with lots of choices.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Mr. Fadli, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again with warmth and happiness. Thank you. Best regards, Management
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B***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the hotel is clean, the breakfast is delicious.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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Sri W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
This hotel is located very close to Pekanbaru's largest malls, SKA and LW. It's strategically located on a main road. It's clean, the AC is just the right amount of cold, the water heater is perfect for a shower, not too hot, and the breakfast has plenty of options. However, the experience is just so-so. What I really like is the spacious and free parking. There's no hassle of having to register. However, yesterday on the second day, I smelled a carrion odor from above. It's possible there was a dead rat, as there was a loud scratching sound on the ceiling that night. But on the first day, I didn't smell it. Hopefully, management will take note so future guests won't complain. Check-in and check-out were also fast, and the short-haired lady in the restaurant area was very friendly, but I forgot her name. Thank you for the Companion Hotel Grand Suka Pekanbaru. I will come back again soon.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Ms. Sri W., Warmest regards, Grand Sugar Hotel Pekanbaru Thank you for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and happy feelings. Thank you. Best regards, Management
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Sri W.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel looks outdated from the outside but the inside is very clean. I only booked one night but because I felt at home, I booked another night. There is a TV with a wide selection of channels even though it is not a smart TV, there is also a mini fridge, a complete telephone, there is a pool even though I haven't tried it. Basically, it is suitable for a staycation with a fairly affordable price. Thank you Grand Suka
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+2
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Accommodation's Reply
26 Nov 2025
Dear Ms. Sri W., Warmest regards, Grand Sugar Hotel Pekanbaru Thank you for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and happy feelings. Thank you. Best regards, Management
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M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The room was clean and comfortable. It's just that I forgot my phone charger. When I checked with the hotel, they told me it wasn't in the room, even though I clearly remembered it. The other amenities were fine. Thanks.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Best regards, Grand Suka Hotel Pekanbaru On behalf of all staff and management, I would like to apologize for the incident that occurred during your stay at Grand Suka Hotel Pekanbaru. I did not intend for such an incident to occur. On the contrary, our weaknesses will be addressed immediately from now on. We are ready to welcome and bring happiness to you again in the future. Thank you. Sincerely, Management
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Andi S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Comfortable, perfect for families. I'd stay here again if I go to Pekanbaru. The room is spacious, clean, the Wi-Fi is good, and the shower is great. The room specifications stated a refrigerator, but in reality, there wasn't one. However, that didn't detract from the comfort of my stay.
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Accommodation's Reply
26 Nov 2025
Dear Andi S, Warm greetings from Grand Ska Hotel Pekanbaru. We sincerely appreciate your positive feedback. All of our staff and management are committed to further improvement in the future. We look forward to welcoming you back with a warm heart. Thank you very much. Thank you. Management,
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P***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
There is no free mineral water provided, there is a paid one. There are no spoons.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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p***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Friendly staff, clean, comfortable, tidy rooms, strategic area, complete bathroom amenities, tea and coffee drinks available
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
okay okay mantulllllllllllljsjsjsjsjjwjwjjejekkwmwm
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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reta r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Highly recommend to stay here, the food, cleanliness is extraordinary, the service is also friendly, btw there is a swimming pool that is quite large and has types for children and adults, cool, grand, like it.
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Accommodation's Reply
24 Oct 2025
Dear Ms. Reta R, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, our staff and management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and feelings of happiness. Thank you. Best regards, Management
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reta r.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Highly recommend to stay here, the food and cleanliness are amazing, the service is also friendly, btw there is a swimming pool that is quite large and has types for children and adults, cool grand, like it
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Accommodation's Reply
24 Oct 2025
Dear Ms. Reta R, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and happy feelings. Thank you. Best regards, Management
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Werdy K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Nice, family-friendly, city center. Highly recommended for a hotel staycation.
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Accommodation's Reply
24 Oct 2025
Dear Mr. Verdy, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and full of happiness. Thank you. Best regards, Management
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The receptionist was friendly. The hotel room was clean. The room was soundproof. The air conditioning worked well. The hot water was very consistent.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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Number of reviews per page
20
40

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Swimming Pool 4 Grand Suka Hotel Pekanbaru

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Suka Hotel Pekanbaru

Traveloka (3,304)
Other sources (21)
8.0
Very Good
From 3,304 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.9

Location

8.2

Service and Facilites

7.9

People often mention about Grand Suka Hotel Pekanbaru
All
Ambiance (50)
Bedroom (49)
Room Space (44)
Bathroom (42)
Taste (42)
Distance to City Center (40)
Hotel Area (38)
Surroundings (37)
Staff Friendliness (37)
Accessibility (36)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Suka Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Thank you, it was really fun here, will come back again
Translated by Google Icon
See original
Find this review helpful?
M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
You got more value by staying at this hotel as it is very comfortable, convenient, surpassing the privacy. Really love it.
Find this review helpful?
Fitri F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The place is comfortable, the waiters are friendly
Translated by Google Icon
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M***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Strategic hotel near the mall, friendly staff, bathroom facilities need to be updated
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
Translated by Google Icon
See original
Setia K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great, good, the receptionist is friendly
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Hello Setia! This is Hotel Pekanbaru Gransuka. We would like to extend our warmest regards and thank you very much for staying with us. All of our staff will do their best to make our hotel grow in the future. We sincerely hope to welcome you back again. Thank you very much! Hotel Management
Translated by Google Icon
See original
D***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
According to the information, this hotel is an ex-Ibis group hotel. The facilities are old, and the maintenance seems to be lacking. There are many broken and cracked tiles and walls, but they haven't been repaired yet. There is a variety of food, but it's quite good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Pekanbaru Grand Suka Hotel apologizes for the inconvenience caused during your stay. This incident was unintentional and we will take the necessary steps to resolve the issue as soon as possible to prevent it from happening again. Please feel free to use our services anytime. We appreciate your understanding and cooperation and would like to thank all our staff.
Translated by Google Icon
See original
denny k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's good, the food is also delicious, recommended...
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Accommodation's Reply
26 Nov 2025
Dear Mr. Denny, Grand Sugar Hotel Pekanbaru, Warmest regards, Thank you very much for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and full of happiness. Thank you. Best regards, Management
Translated by Google Icon
See original
Profile Picture
Fadly
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A great hotel, perfect for staying here, the breakfast is luxurious with lots of choices.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Mr. Fadli, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again with warmth and happiness. Thank you. Best regards, Management
Translated by Google Icon
See original
B***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the hotel is clean, the breakfast is delicious.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
Translated by Google Icon
See original
Profile Picture
Sri W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
This hotel is located very close to Pekanbaru's largest malls, SKA and LW. It's strategically located on a main road. It's clean, the AC is just the right amount of cold, the water heater is perfect for a shower, not too hot, and the breakfast has plenty of options. However, the experience is just so-so. What I really like is the spacious and free parking. There's no hassle of having to register. However, yesterday on the second day, I smelled a carrion odor from above. It's possible there was a dead rat, as there was a loud scratching sound on the ceiling that night. But on the first day, I didn't smell it. Hopefully, management will take note so future guests won't complain. Check-in and check-out were also fast, and the short-haired lady in the restaurant area was very friendly, but I forgot her name. Thank you for the Companion Hotel Grand Suka Pekanbaru. I will come back again soon.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Ms. Sri W., Warmest regards, Grand Sugar Hotel Pekanbaru Thank you for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and happy feelings. Thank you. Best regards, Management
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Sri W.
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9.4
/10
Reviewed 5 week(s) ago
The hotel looks outdated from the outside but the inside is very clean. I only booked one night but because I felt at home, I booked another night. There is a TV with a wide selection of channels even though it is not a smart TV, there is also a mini fridge, a complete telephone, there is a pool even though I haven't tried it. Basically, it is suitable for a staycation with a fairly affordable price. Thank you Grand Suka
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Accommodation's Reply
26 Nov 2025
Dear Ms. Sri W., Warmest regards, Grand Sugar Hotel Pekanbaru Thank you for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and happy feelings. Thank you. Best regards, Management
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M***A
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
The room was clean and comfortable. It's just that I forgot my phone charger. When I checked with the hotel, they told me it wasn't in the room, even though I clearly remembered it. The other amenities were fine. Thanks.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Best regards, Grand Suka Hotel Pekanbaru On behalf of all staff and management, I would like to apologize for the incident that occurred during your stay at Grand Suka Hotel Pekanbaru. I did not intend for such an incident to occur. On the contrary, our weaknesses will be addressed immediately from now on. We are ready to welcome and bring happiness to you again in the future. Thank you. Sincerely, Management
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Andi S.
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Staycation
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9.7
/10
Reviewed 6 week(s) ago
Comfortable, perfect for families. I'd stay here again if I go to Pekanbaru. The room is spacious, clean, the Wi-Fi is good, and the shower is great. The room specifications stated a refrigerator, but in reality, there wasn't one. However, that didn't detract from the comfort of my stay.
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Accommodation's Reply
26 Nov 2025
Dear Andi S, Warm greetings from Grand Ska Hotel Pekanbaru. We sincerely appreciate your positive feedback. All of our staff and management are committed to further improvement in the future. We look forward to welcoming you back with a warm heart. Thank you very much. Thank you. Management,
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P***N
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10.0
/10
Reviewed 8 week(s) ago
There is no free mineral water provided, there is a paid one. There are no spoons.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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p***i
icon-Leisure
Leisure
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9.4
/10
Reviewed 8 week(s) ago
Friendly staff, clean, comfortable, tidy rooms, strategic area, complete bathroom amenities, tea and coffee drinks available
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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S***i
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Staycation
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9.4
/10
Reviewed 10 week(s) ago
okay okay mantulllllllllllljsjsjsjsjjwjwjjejekkwmwm
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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reta r.
icon-Staycation
Staycation
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10.0
/10
Reviewed 10 week(s) ago
Highly recommend to stay here, the food, cleanliness is extraordinary, the service is also friendly, btw there is a swimming pool that is quite large and has types for children and adults, cool, grand, like it.
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Accommodation's Reply
24 Oct 2025
Dear Ms. Reta R, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, our staff and management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and feelings of happiness. Thank you. Best regards, Management
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reta r.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Highly recommend to stay here, the food and cleanliness are amazing, the service is also friendly, btw there is a swimming pool that is quite large and has types for children and adults, cool grand, like it
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Accommodation's Reply
24 Oct 2025
Dear Ms. Reta R, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and happy feelings. Thank you. Best regards, Management
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Werdy K.
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
Nice, family-friendly, city center. Highly recommended for a hotel staycation.
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Accommodation's Reply
24 Oct 2025
Dear Mr. Verdy, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. All of us, the staff and the management, promise to continue improving in the future. We are ready and look forward to welcoming you back again in the future with warm arms and full of happiness. Thank you. Best regards, Management
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The receptionist was friendly. The hotel room was clean. The room was soundproof. The air conditioning worked well. The hot water was very consistent.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Grand Sugar Hotel Pekanbaru would like to express our sincere appreciation for your positive feedback. We, both the staff and the management, promise to continue to improve our services in the future. We are ready and sincerely hope to welcome you back again with warmth and willingness. Thank you. Best regards, Management
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