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Hawaii Resort Family Suites

Name: Hawaii Resort Family Suites
Address: Jalan Raya Labuan Km.146, Pondok Waru, Bulakan, Anyer, Serang, Banten, Indonesia, 42167, Jalan Raya Labuan Km.146, Pondok Waru, Bulakan, Banten, 42167, Indonesia
Rating: 7.9

Hotels

Preferred Partner Plus

7.9

/10

Pleasant

792 reviews

What Guests Say About Their Stay

Staff Friendliness (41)

Surroundings (33)

Family Friendly (33)

Ambiance (32)

dika s.

9.1

/ 10

We ordered 2 rooms on the 3rd floor with sea view, very comfortable with room facilities, full kitchen set, swimming pool, lagoon beach. Children feel at home and are highly recommended for a vacation here.

In the Area

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Jalan Raya Labuan Km.146, Pondok Waru, Bulakan, Anyer, Serang, Banten, Indonesia, 42167

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Hawaii Resort Family Suites is located in area / city Anyer. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Hawaii Resort Family Suites

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What's around Hawaii Resort Family Suites

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Jalan Raya Labuan Km.146, Pondok Waru, Bulakan, Anyer, Serang, Banten, Indonesia, 42167

Discover More About Hawaii Resort Family Suites

Location

Hawaii Resort Family Suites is located in area / city Anyer.

About Hawaii Resort Family Suites

From business event to corporate gathering, Hawaii Resort Family Suites provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Hawaii Resort Family Suites is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Hawaii Resort Family Suites, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hawaii Resort Family Suites.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hawaii Resort Family Suites exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Enjoy luxurious treats and incomparable experience by staying at Hawaii Resort Family Suites.

All facilities in Hawaii Resort Family Suites

Swimming Pool

Fitness Center

Exterior

Nearby View and Attractions

Food and Drinks

A la carte breakfast
A la carte dinner
A la carte lunch
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Breakfast served to the table
Breakfast (surcharge)
Cafe
Gluten-free meals
Vegetarian meal

General

AC
Ballroom
Banquet
Family room
Heater
Non-smoking room
Swimming pool
Smoking area

Hotel Services

Bellhop
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Porter
Wedding service

Things to Do

Garden
Massage
Outdoor pool
Private beach nearby
Spa
Waterpark

Public Facilities

Parking
Elevator
Restaurant
Room service
WiFi in public area

In-room Facilities

Cable TV
Desk
In-room safe
Shower
TV

Business Facilities

Conference room
Meeting facilities
Projector

Nearby Facilities

ATM/Banking
Shops
Supermarket

Transportation

Parking with surcharge
Secure parking

Family-friendly Facilities

Children pool

Kids and Pets

Babysitting with surcharge

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Hawaii Resort Family Suites

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Gym closed temporarily from 7-9-2023 to 30-9-2023.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - Before 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hawaii Resort Family Suites	73
Number of floors in Hawaii Resort Family Suites	4
Another facilities in Hawaii Resort Family Suites	A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner

Frequently asked question in Hawaii Resort Family Suites

What are available facilities at Hawaii Resort Family Suites?

There are top facilites at Hawaii Resort Family Suites such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hawaii Resort Family Suites?

The standard check-in time at Hawaii Resort Family Suites is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Hawaii Resort Family Suites provide breakfast?

Yes, Hawaii Resort Family Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hawaii Resort Family Suites

Overall Ratings & Reviews Hawaii Resort Family Suites

Traveloka (792)

7.9

Pleasant

From 792 reviews

Provided by travelers on

Cleanliness

7.6

Room Comfort

7.9

Meal

7.8

Location

8.2

Service and Facilites

8.1

People often mention about Hawaii Resort Family Suites

All

Staff Friendliness (43)

Ambiance (41)

Bedroom (39)

Family Friendly (37)

Bathroom (34)

Room Space (33)

Surroundings (32)

Hotel Area (31)

Activity Option (29)

Check-in/out Time (29)

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Traveler Reviews Hawaii Resort Family Suites

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Customer reviews

H***h

Leisure

8.4

/10

Reviewed 3 day(s) ago

It's really good and cheap with kitchen facilities in the room, but when I first checked in, the room floor was really dusty and uncomfortable to step on.

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Accommodation's Reply

07 Jul 2025

Aloha, Thank you very much for your positive review! We are very happy to hear that you are satisfied with our affordable price and in-room kitchen facilities. However, we also apologize profusely for the inconvenience you experienced when you first checked in regarding the dusty and uncomfortable floor of the room. This is our negligence in maintaining cleanliness standards. Your feedback is very valuable to us. We have immediately forwarded this to the Housekeeping team to ensure a more thorough cleanliness inspection before each guest checks in. We are committed to continuously improving the quality of our services and cleanliness. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for a better stay experience next time! Best regards, Fajar Prawinto. General Manager

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Mutia I. S.

10.0

/10

Reviewed 1 week(s) ago

It's really worth it, even though it's an old building, the price is affordable, the facilities are complete, clean, AC + TV all work well.

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2 people find it helpful

Accommodation's Reply

07 Jul 2025

Aloha, Thank you very much for your positive review! We are very happy to hear that you felt that it was worth staying at Hawaii Resort Family Suites. Your appreciation for the affordable price, complete facilities, and cleanliness really motivates our entire team. We understand that our building may be showing its age, but we are committed to continuing to maintain the quality of service and facilities to continue to provide the best stay experience for every guest. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto. General Manager

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D***n

8.5

/10

Reviewed 2 week(s) ago

It was really fun staying here, the last time was in 2019 during the office gathering, I was single, now I have a child and a husband. I'll come back here again.

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2 people find it helpful

Accommodation's Reply

26 Jun 2025

Aloha, Thank you for the review given to us, we look forward to welcoming you and your family back. Mahalo, Fajar Prawinto. General Manager

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v***a

Leisure

8.5

/10

Reviewed 2 week(s) ago

Complete resort, complete cooking utensils, can bring a large family, helpful staff, book a room and ask for the bed to be set up, when you arrive it's ready👍👍👍. Very private beach.

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3 people find it helpful

Accommodation's Reply

26 Jun 2025

Aloha, Thank you very much for your positive review. We are very happy to hear that you and your family felt comfortable during your stay at our place. We strive to provide complete facilities, including resort and cooking utensils, as well as staff who are ready to help for the comfort of every guest. It is a pleasure for us to know that the request for arranging the bed in the room can be fulfilled well before your arrival. We hope to welcome you back on another occasion to enjoy the beauty of our quiet private beach. Sincerely, Fajar Prawinto. General Manager

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R***a

6.3

/10

Reviewed 2 week(s) ago

Well, I intentionally ordered one with a kitchen, but I didn't expect it to be a living room, which should have 2 rooms. 1 bedroom 1 living room. But this is actually a living room that is sold separately, they transformed the sofa into a bed. Nice, won't be coming here again. Good location, pretty good service, the staff are all quick. It's just that the hotel maintenance management is not good, and needs to be evaluated.

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2 people find it helpful

Accommodation's Reply

26 Jun 2025

Aloha, Thank you for your review. We apologize for the inconvenience you experienced during your stay with us, especially regarding the room arrangement and kitchen facilities. Reviews from each guest are very important for us to continue to improve the quality of service and accommodation. We will immediately review the description of the unit we offer to ensure the information provided is in accordance with the actual conditions and does not cause misunderstandings. Once again, we apologize that your visit did not meet your expectations. We hope you are willing to give us a second chance in the future so that we can provide a much better stay experience. Best regards, Fajar Prawinto. General Manager

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R***l

8.5

/10

Reviewed 2 week(s) ago

the swimming pool is not very clean

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2 people find it helpful

Accommodation's Reply

21 Jun 2025

Aloha, Thank you very much for your kind review! We are very happy to know that you had a satisfying stay at Hawaii Resort Family Suites Anyer. Your appreciation means a lot to us and is a motivation for our entire team to continue providing the best service. However, we also apologize for the less than clean swimming pool during your visit. We have conveyed this feedback to the relevant team to be followed up immediately and ensure that the cleanliness of the swimming pool is always maintained for the comfort of our guests. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Best regards, Fajar. General Manager

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A***y

Leisure

9.3

/10

Reviewed 3 week(s) ago

Overall the hotel is comfortable but not very clean, the AC in the living room is dripping which makes it dirty.

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1 people find it helpful

Accommodation's Reply

18 Jun 2025

Hi, Thank you for your review. We are very pleased to hear that you had an overall comfortable stay at Hawaii Resort Family Suites Anyer. This positive feedback means a lot to us. However, we also take serious note of your feedback regarding the lack of cleanliness and the dripping air conditioner in the living room. We sincerely apologize for any inconvenience this may have caused. We would like to assure you that we have escalated the cleanliness and air conditioner damage issues to the relevant team for immediate action. We are fully committed to making improvements to ensure that our standards of cleanliness and maintenance of our facilities are always maintained. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for a cleaner and more comfortable stay. Best regards, Fajar. General Manager

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B***a

Leisure

10.0

/10

Reviewed 3 week(s) ago

In terms of the room, it's good, comfortable, clean, the kitchen equipment also works well, the AC is cold, the swimming pool is also clean and spacious, access to the beach is also easy, overall I'm satisfied staying here, the only minus is the parking which is different, next time I'll stay here again 💓

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3 people find it helpful

Accommodation's Reply

18 Jun 2025

Aloha, Thank you very much for your very positive and detailed review of your stay at Hawaii Resort Family Suites Anyer! We are very pleased to hear that you found our rooms nice, comfortable and clean, that the kitchen appliances were working well and the air conditioning was cool. Your appreciation of the clean and spacious swimming pool and easy access to the beach are very motivating for our entire team. We are glad to know that overall you were satisfied with your stay. We also noted your feedback regarding the difference in parking policy. We appreciate this feedback and will take it into consideration as we continue to improve our services. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for an equally satisfying, if not better, stay. Sincerely, Fajar. General Manager

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I***n

7.0

/10

Reviewed 4 week(s) ago

Usually when visiting Anyer always stay at this hotel. Initially if you book a room other than a studio you will get a bedroom + living room & this time I still ordered as usual only getting a living room plus a bed. Apparently from the hotel there was a change in the scheme where for me personally in terms of privacy it was not comfortable. And because of the uncomfortable things maybe this hotel is no longer the main choice for me.

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1 people find it helpful

Accommodation's Reply

18 Jun 2025

Aloha, Thank you very much for your loyalty in choosing Hawaii Resort Family Suites Anyer as your main accommodation every time you visit Anyer. We greatly appreciate your support and trust so far. We are very sorry to hear that your last stay was not as comfortable as your previous visit, especially related to the change in room configuration that you booked. We understand that the mismatch between your expectations of the Studio type (bedroom + living room) and the condition of the room that you received ([living room plus bed only]) has caused inconvenience, especially related to privacy. Changes in some of our room configurations are indeed part of an effort to optimize the room layout and adapt to market needs. However, we realize that this should not reduce your comfort or privacy as our loyal guests. We sincerely apologize for the inconvenience caused by this change. Your input is very valuable to us and will be a serious evaluation material in our efforts to continue to improve quality and service. We hope that you will reconsider choosing Hawaii Resort Family Suites Anyer in the future. We will be happy to assist you in finding the room type that best suits your privacy and comfort preferences for your next visit. Sincerely, Fajar. General Manager

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Ahmad F.

9.7

/10

Reviewed 5 week(s) ago

i plan to book this Hotel again another day

1 people find it helpful

Accommodation's Reply

07 Jun 2025

Dear Mr. Ahmad, Thank you very much for your wonderful review and appreciation of the facilities at Hawaii Resort Family Suites Anyer! We are very happy to hear that you enjoyed our hotel. Your happiness and comfort during your stay is our top priority, and positive reviews like this are a great motivation for our entire team. We strive to always provide a pleasant stay experience and the best facilities for our guests. Your review means a lot to us. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the near future for a more memorable experience! Best regards, Fajar Prawinto. General Manager

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S***d

Leisure

8.5

/10

Reviewed 5 week(s) ago

The staff is very friendly, there are lots of facilities for activities, only the signal is bad even though there is wifi but it doesn't reach the room

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Accommodation's Reply

07 Jun 2025

Dear Guest, Thank you very much for your wonderful review and appreciation of our service at Hawaii Resort Family Suites Anyer! We are very happy to hear that you enjoyed the hospitality of our friendly staff, and that this has made your stay more enjoyable. Your happiness and comfort during your stay is our top priority, and positive reviews like this are a great motivation for our entire team. We also welcome your feedback regarding the Wi-Fi access in the rooms. We apologize for any inconvenience you experienced in this regard. Our technical team is continuously working to improve the quality and range of the Wi-Fi signal throughout the hotel, including in the rooms, in order to provide a better connectivity experience in the future. Your feedback means a lot to us as we continue to improve the quality of our facilities and services. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the near future for an even more memorable experience! Best regards, Fajar Prawinto. General Manager

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Asep D.

8.8

/10

Reviewed 5 week(s) ago

Friendly staff, complete facilities, safe beach, lots of leaves in the pool. So far, great. Oh, one thing that's lacking, there's no kitchen, so it's useless to bring lots of raw food far from home.

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Accommodation's Reply

07 Jun 2025

Thank you very much for your review! We are very pleased to hear that you were satisfied with the friendliness of our staff and found our facilities complete, as well as felt that our beach was safe. Your positive review is very motivating for our entire team. We apologize for the inconvenience related to the leaves in the pool and the lack of a kitchen in the room. We understand your disappointment, especially after bringing a lot of cooking ingredients. Your feedback regarding the cleanliness of the pool will be followed up with the housekeeping and pool teams to ensure more optimal routine cleaning. Regarding the kitchen in the room, we will consider this as an important consideration for our future facility improvements, so that we can meet the diverse needs of our guests. Your review is very valuable to us in our efforts to continuously improve the quality of service and facilities at Hawaii Resort Family Suites Anyer. We look forward to welcoming you back for a more perfect stay experience in the future. Best regards, Fajar Prawinto. General Manager

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Rivan A.

10.0

/10

Reviewed 7 week(s) ago

Very beautiful, cool and refreshing atmosphere

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1 people find it helpful

Accommodation's Reply

07 Jun 2025

Dear Mr. Rivan, Thank you very much for your wonderful review! We are very happy to hear that you felt the beautiful, cool, and refreshing atmosphere at Hawaii Resort Family Suites Anyer. Indeed, we are very proud of the natural beauty and serene environment that we offer to our guests. This positive review is the biggest motivation for us to continue to maintain and improve the quality of the atmosphere at our resort. We hope you bring home beautiful and refreshing memories from your visit. We are looking forward to welcoming you back to enjoy the calming atmosphere of Hawaii Resort Family Suites Anyer again. Best regards, Fajar Prawinto. General Manager

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Nurul A. r.

Leisure

5.4

/10

Reviewed 7 week(s) ago

The room smells of cigarettes and is very dirty, the AC is also very old from the beginning of checking in until the evening it is not cold, it seems like this hotel needs to be renovated completely, it is not worth the price. The facilities used to be free billiards, now it is paid but the place is still bad.

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2 people find it helpful

Accommodation's Reply

19 May 2025

Aloha, We apologize for the inconvenience you experienced regarding the condition of the room and hotel facilities. We greatly appreciate your feedback, and we will immediately follow up on this issue with the relevant team to ensure necessary improvements are made. We are constantly striving to improve the quality and maintenance of our facilities in order to provide a better experience for all guests. We have coordinated with the relevant departments, hopefully this will not happen again and we look forward to your next arrival. Thank you, Fajar. General Manager.

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D***i

Leisure

8.5

/10

Reviewed 8 week(s) ago

friendly hotel staff. Fast check in check out process🙏🏻cheap hotel price. Very suitable hotel to bring children. Many swimming pools and all children's pools👍🏻

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2 people find it helpful

Accommodation's Reply

19 May 2025

Aloha, Thank you for the review given, hopefully we can provide better service in the future. We are waiting for your next arrival. Thank you, Fajar. General Manager

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F***h

7.6

/10

Reviewed 8 week(s) ago

I think the hotel and the rooms especially the studio type need to be renovated, they are very uncomfortable.

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Accommodation's Reply

19 May 2025

Aloha, Thank you for the review given, we will provide the best service and facilities when you return again. Thank you, Fajar. General Manager

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A***y

Staycation

7.8

/10

Reviewed 9 week(s) ago

The hotel, especially the 2nd floor, is very humid when you enter the room, it smells musty and stuffy. So I upgraded to the 4th floor. For the price, it's still quite good because it's on the weekend. The only minus is the car parking is far away. If you want to park in front of the hotel, you will be charged a VIP parking fee of 100k. The elevator is also only 1 location at the end.

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1 people find it helpful

Accommodation's Reply

19 May 2025

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D***y

Leisure

9.1

/10

Reviewed 11 week(s) ago

cool view but unfortunately there are lots of corals

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2 people find it helpful

Accommodation's Reply

29 Apr 2025

Aloha, We would like to thank you for your review. We appreciate your time and feedback, and look forward to welcoming you back to Hawaii Resort Family Suites. Thank you,. Fajar Prawinto. General Manager

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D***y

Staycation

9.0

/10

Reviewed 11 week(s) ago

The view is cool but it's a shame there are so many corals

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Accommodation's Reply

29 Apr 2025

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Y***i

Leisure

8.5

/10

Reviewed 12 week(s) ago

We stayed here for Eid Holiday, the room was great, a little dust but still overall good. The room is fit for a family, a double bed, extra double bed and also a sofa bed fit for 2 people. Can afford up to 6 people. They also have a sofa for 6 seater and also a mini kitchen set to simply cook instant noodles.

2 people find it helpful

Accommodation's Reply

16 Apr 2025

Aloha, Thank you for your positive feedback! We are very pleased that our room met your family's needs during the Eid Holiday. We note your comment regarding the slight dust and will improve our cleanliness standards. It's great to hear you enjoyed the complete room amenities, including the ample beds and mini kitchen set. We hope to welcome you and your family back for an even better stay in the future! Thank you, Fajar Prawinto General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.