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Hawaii Resort Family Suites
Hotels
8.0
/10
Very Good
819 reviews
What Guests Say About Their Stay
L***a
9.7
/ 10
A family-friendly hotel with complete amenities, a large water park, a restaurant, and a private beach. Spacious rooms include mini-kitchens and a full range of cooking utensils. The staff are all friendly.
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N***g
10.0
/ 10
Staying at Hawaii Resort is very enjoyable. Open sea view. There is sand so the kids are free to play. The hotel price is very affordable compared to other hotels. Complete facilities feel like home, complete kitchen equipment, so you can cook. There is an extra mattress under the bed. There is also a sofa. The restaurant food is delicious. The staff are friendly, the floor is always mopped every time someone comes from the pool, so it stays dry, so it is safe for children. The swimming pool is large and there is a slide so it is suitable for children. You can ride a banana boat too. Anyway, I will definitely come back to Hawaii Resort again, because the kids are happy. Thank you Hawaii Resort
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Nina D.
9.4
/ 10
Of the many hotels that have been booked. This is the most recommended. Friendly staff. Spacious rooms have a mini kitchen with complete cooking utensils. Beach without coral, child-friendly swimming pool, clean, basically comfortable and happy
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Ina R.
9.7
/ 10
Maa shaa Allah, even though the hotel is old, the cleanliness in the rooms is good, then the service is friendly and fast when you need help. Basically, everything is complete, the facilities in the room include kitchen equipment, TV, stove, AC, there are two beds, can accommodate a maximum capacity of 4 people for the deluxe studio room type that I stayed in yesterday. Then the view is also towards the swimming pool and sea. The resort is also child friendly because there are many swimming pool options. Next time, God willing, we will come here again.
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A***g
10.0
/ 10
A very family-friendly place to stay, many swimming pool options, easy access to the beach for children to play in the sand. Very friendly service, spacious rooms. Overall, my family and I are very satisfied 😊.
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In the Area
See Map
Jalan Raya Labuan Km.146, Pondok Waru, Bulakan, Anyer, Serang, Banten, Indonesia, 42167
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in Hawaii Resort Family Suites
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What's around Hawaii Resort Family Suites
Jalan Raya Labuan Km.146, Pondok Waru, Bulakan, Anyer, Serang, Banten, Indonesia, 42167
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Discover More About Hawaii Resort Family Suites
Location
Hawaii Resort Family Suites is located in area / city Anyer.
About Hawaii Resort Family Suites
From business event to corporate gathering, Hawaii Resort Family Suites provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Hawaii Resort Family Suites is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Hawaii Resort Family Suites, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hawaii Resort Family Suites.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hawaii Resort Family Suites exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Enjoy luxurious treats and incomparable experience by staying at Hawaii Resort Family Suites.
All facilities in Hawaii Resort Family Suites
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Common Space
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast served to the table
- Breakfast (surcharge)
- Cafe
- Gluten-free meals
- Vegetarian meal
General
- AC
- Ballroom
- Banquet
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
Hotel Services
- Bellhop
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Porter
- Wedding service
Things to Do
- Garden
- Massage
- Outdoor pool
- Private beach nearby
- Spa
- Waterpark
Public Facilities
- Parking
- Elevator
- Restaurant
- Room service
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Business Facilities
- Conference room
- Meeting facilities
- Projector
Nearby Facilities
- ATM/Banking
- Shops
- Supermarket
Transportation
- Parking with surcharge
- Secure parking
Family-friendly Facilities
- Children pool
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Hawaii Resort Family Suites
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Facility
Gym closed temporarily from 7-9-2023 to 30-9-2023.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hawaii Resort Family Suites | 73 |
Number of floors in Hawaii Resort Family Suites | 4 |
Another facilities in Hawaii Resort Family Suites | A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner |
Frequently asked question in Hawaii Resort Family Suites
What are available facilities at Hawaii Resort Family Suites?
There are top facilites at Hawaii Resort Family Suites such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hawaii Resort Family Suites?
The standard check-in time at Hawaii Resort Family Suites is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hawaii Resort Family Suites provide breakfast?
Yes, Hawaii Resort Family Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hawaii Resort Family Suites
Hawaii Resort Family Suites has a 4.0-star rating.
How many floors does Hawaii Resort Family Suites have?
Hawaii Resort Family Suites has 4.
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More Reviews from Other Guests in Hawaii Resort Family Suites
Overall Ratings & Reviews Hawaii Resort Family Suites
Traveloka (819)
8.0
Very Good
From 819 reviews
Provided by travelers on
Cleanliness
7.7
Room Comfort
7.9
Meal
7.8
Location
8.2
Service and Facilites
8.1
People often mention about Hawaii Resort Family Suites
All
Staff Friendliness (48)
Ambiance (48)
Family Friendly (43)
Bedroom (43)
Bathroom (37)
Hotel Area (37)
Room Space (36)
Surroundings (34)
Activity Option (32)
Check-in/out Time (31)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Hawaii Resort Family Suites
Number of reviews per page
20
40
Customer reviews
d***a
8.9
/10
Reviewed 3 week(s) ago
The restaurant atmosphere is nice but the room is not very clean, there are lots of dust spots.
See original
2 people find it helpful
Verified Traveler
Leisure
8.3
/10
Reviewed 6 week(s) ago
The hotel is old, dark, with many broken lights, and outdated electronics, but they still work. The pool, however, is dirty. The service is good, and the staff are friendly. It's busy during peak season, so it's not too scary.
See original
3 people find it helpful
Verified Traveler
Staycation
10.0
/10
Reviewed 6 week(s) ago
Great, nice place, recommended
See original
1 people find it helpful
JIU K.
Leisure
8.2
/10
Reviewed 8 week(s) ago
The atmosphere is calm, the place, the ocean view are beautiful...
It's just a shame that the beach area gets really dark after 6 PM.
It's nice to sit back and relax and enjoy the ocean, just from noon until 6 PM.
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Find this review helpful?
AB
Arif B.
Staycation
8.7
/10
Reviewed 8 week(s) ago
The parking Is far enough from reception, need to improve
1 people find it helpful
a***s
Staycation
8.8
/10
Reviewed 9 week(s) ago
Apart from the OLD AND BROKEN BULUK AC, everything else is okay, it's quite good
See original
2 people find it helpful
Solihat
8.5
/10
Reviewed 11 week(s) ago
The service was friendly and helpful, the villa was clean, and the view was stunning. Thank you, and I hope to stay again.
See original
2 people find it helpful
YT
Yudi T.
10.0
/10
Reviewed 14 week(s) ago
impressed with the 🌊☀ also the friendliness of the hotel staff and the clean area
See original
1 people find it helpful
Accommodation's Reply
02 Aug 2025
Aloha, so glad to hear you had such a memorable experience! The beautiful ocean views and sunshine, coupled with the friendliness of the staff and the cleanliness of the hotel grounds, truly make for a perfect vacation. We look forward to your next visit. Thanks, Fajar, General Manager
See original
EN
Ento N.
9.7
/10
Reviewed 14 week(s) ago
Everything is good, the facilities are complete... Near the beach too.
See original
1 people find it helpful
Accommodation's Reply
11 Aug 2025
Aloha, Thank you so much for your positive review! We're thrilled to hear that you found everything wonderful and appreciated our comprehensive facilities and close proximity to the beach. Your appreciation is a huge motivation for our entire team to continue providing the best possible experience. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager
See original
s***a
Leisure
8.5
/10
Reviewed 14 week(s) ago
Nice hotel even it is old building. there is no water heater in my room & balcony door can't be locked. Parking lot is uncomfortable.
4 people find it helpful
Accommodation's Reply
28 Jul 2025
Aloha,
Thank you for your review. We are pleased to hear that you found our hotel enjoyable despite being an old building.
However, we sincerely apologize for the inconvenience you experienced regarding the absence of a water heater in your room, the balcony door not being able to be locked, and the uncomfortable parking area. These are important issues that require immediate attention.
Your feedback is very valuable to us. We have immediately conveyed these points to the relevant teams for thorough evaluation and comprehensive improvements. We are committed to continuously enhancing the quality of our facilities and the comfort of all our guests.
We hope to welcome you back to Hawaii Resort Family Suites Anyer in the future for a better stay experience.
Sincerely,
Fajar Prawinto
General Manager
D***r
10.0
/10
Reviewed 15 week(s) ago
The staff is friendly, the facilities are complete, and perhaps because it's an older hotel, some areas and furnishings are a bit worn. But it's still decent.
See original
1 people find it helpful
Accommodation's Reply
21 Jul 2025
Aloha, Thank you so much for your positive review! We are delighted to hear that you found our staff friendly and our facilities complete. We also appreciate your understanding that some areas or furnishings may appear outdated due to the age of our hotel. We are committed to maintaining the suitability and comfort of all our facilities for the satisfaction of our guests. Your appreciation truly motivates our entire team to continue providing the best possible experience. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager
See original
E***y
Leisure
10.0
/10
Reviewed 15 week(s) ago
The place is suitable for families with children, because there is a children's pool and a small beach behind the hotel. The staff is friendly and helpful. However, for the hotel, please update the furniture and equipment in the rooms, or pay more attention to cleanliness, because we enjoyed staying there, just less comfortable with the cleanliness of the sofa and sofa bed.
Read More
See original
4 people find it helpful
Accommodation's Reply
21 Jul 2025
Hi, Thank you very much for your review of your stay at Hawaii Resort Family Suites. We are delighted to hear that you found our property suitable for families with children, especially with the children's pool and small beach behind the hotel. Your appreciation for the friendliness and helpfulness of our staff is also greatly appreciated. However, we also sincerely apologize for the inconvenience you experienced regarding the condition of the furniture and equipment in the room, which needed updating, and the uncomfortable cleanliness of the sofa and sofa bed. Your feedback is very important to us. We have immediately passed these points on to the relevant team for evaluation and improvement, particularly in the aspect of updating the furniture and improving the cleanliness standards in each room. We are committed to continuously maintaining the suitability and comfort of all facilities for guest satisfaction. We are very pleased to know that you enjoyed your stay here, and we look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for a more comfortable and satisfying stay. Sincerely, Fajar Prawinto, General Manager
See original
P***a
Leisure
6.6
/10
Reviewed 15 week(s) ago
It seems like the furniture needs to be updated a lot, because the facilities from the wardrobe to the TV cabinet etc. are very inadequate, it seems like the pillows and pillowcases are already brown and are still used for guest rooms, it seems like it's not good anymore, many things need to be replaced because they are rotten so the room smells damp and not fragrant, the AC is also not good because it is not cold, and for breakfast it seems like there should be more variety and it should be updated every day, it seems like it's not worth it, the price per night is above 1 million with breakfast like that, I was a little disappointed because the food menu is not varied and the taste is not good, and the request for eggs is like a dirty pan because fried eggs should be clean white so it looks dirty. Maybe it can be input for the management of this Hawaiian hotel.
Read More
See original
2 people find it helpful
Accommodation's Reply
21 Jul 2025
Aloha, Thank you very much for your detailed review. We read each point of your feedback with deep concern and sincerely apologize for the inconvenience you experienced. We are very sorry to hear about the worn-out condition of the furniture, the unsuitable linens, the musty room odor, the weak air conditioning, and the quality and cleanliness of the breakfast that did not meet your expectations. Your feedback is very valuable and crucial for us. We have immediately forwarded all these points to the relevant team for in-depth evaluation and comprehensive improvement measures on our room facilities and F&B services. We are fully committed to continuously improving the quality and comfort for all our guests. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for an even better and more satisfying stay in the future. Sincerely, Fajar Prawinto, General Manager
See original
R***I
8.8
/10
Reviewed 16 week(s) ago
The place is comfortable for bringing family, the room facilities are almost complete, there are lots of mattresses, there is a magic com, cooking utensils, microwave and even a toaster... everything is complete, there are lots of swimming pools to play at, the beach is also safe. TOP BGT
See original
2 people find it helpful
Accommodation's Reply
21 Jul 2025
Aloha, Thank you so much for your incredibly positive and wonderful review! We're thrilled to hear that you found our place very comfortable for families and appreciated the exceptional amenities in our rooms, from the ample beds, magic com, cookware, microwave, and toaster. It's wonderful to know that all of these amenities made your stay so much easier and more enjoyable. We also greatly appreciate your appreciation for the wide selection of swimming pools and the safety of playing at the beach. Your "top notch" review is a huge motivation for our entire team to continue delivering the best. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for another unforgettable family vacation! Sincerely, Fajar Prawinto, General Manager
See original
D***i
Leisure
8.8
/10
Reviewed 16 week(s) ago
The staff is fast, friendly, and great.
See original
Find this review helpful?
Accommodation's Reply
13 Jul 2025
Aloha, Thank you so much for your positive review! We are delighted to hear that you were satisfied with the responsiveness and friendliness of our staff. Your appreciation truly motivates our entire team to continue providing the best service. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager
See original
L***a
Staycation
9.7
/10
Reviewed 16 week(s) ago
A family-friendly hotel with complete amenities, a large water park, a restaurant, and a private beach. Spacious rooms include mini-kitchens and a full range of cooking utensils. The staff are all friendly.
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Aloha, Thank you so much for your positive and comprehensive review! We are delighted to hear that you enjoyed your stay at Hawaii Resort Family Suites, a family-friendly hotel with comprehensive facilities, including a large waterpark, restaurant, and private beach. Your appreciation for the spacious rooms with mini kitchens and complete cooking utensils, as well as the friendliness of our entire staff, truly motivates our team. Your review is a great encouragement for us to continue maintaining and improving the quality of our services and facilities. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for another enjoyable family vacation! Sincerely, Fajar Prawinto, General Manager
See original
H***h
Leisure
8.4
/10
Reviewed 17 week(s) ago
It's really good and cheap with kitchen facilities in the room, but when I first checked in, the room floor was really dusty and uncomfortable to step on.
See original
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Aloha, Thank you very much for your positive review! We are very happy to hear that you are satisfied with our affordable price and in-room kitchen facilities. However, we also apologize profusely for the inconvenience you experienced when you first checked in regarding the dusty and uncomfortable floor of the room. This is our negligence in maintaining cleanliness standards. Your feedback is very valuable to us. We have immediately forwarded this to the Housekeeping team to ensure a more thorough cleanliness inspection before each guest checks in. We are committed to continuously improving the quality of our services and cleanliness. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for a better stay experience next time! Best regards, Fajar Prawinto. General Manager
See original
MI
Mutia I. S.
10.0
/10
Reviewed 18 week(s) ago
It's really worth it, even though it's an old building, the price is affordable, the facilities are complete, clean, AC + TV all work well.
See original
2 people find it helpful
Accommodation's Reply
07 Jul 2025
Aloha, Thank you very much for your positive review! We are very happy to hear that you felt that it was worth staying at Hawaii Resort Family Suites. Your appreciation for the affordable price, complete facilities, and cleanliness really motivates our entire team. We understand that our building may be showing its age, but we are committed to continuing to maintain the quality of service and facilities to continue to provide the best stay experience for every guest. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto. General Manager
See original
D***n
8.5
/10
Reviewed 18 week(s) ago
It was really fun staying here, the last time was in 2019 during the office gathering, I was single, now I have a child and a husband. I'll come back here again.
See original
3 people find it helpful
Accommodation's Reply
26 Jun 2025
Aloha, Thank you for the review given to us, we look forward to welcoming you and your family back. Mahalo, Fajar Prawinto. General Manager
See original
v***a
Leisure
8.5
/10
Reviewed 19 week(s) ago
Complete resort, complete cooking utensils, can bring a large family, helpful staff, book a room and ask for the bed to be set up, when you arrive it's ready👍👍👍. Very private beach.
See original
3 people find it helpful
Accommodation's Reply
26 Jun 2025
Aloha, Thank you very much for your positive review. We are very happy to hear that you and your family felt comfortable during your stay at our place. We strive to provide complete facilities, including resort and cooking utensils, as well as staff who are ready to help for the comfort of every guest. It is a pleasure for us to know that the request for arranging the bed in the room can be fulfilled well before your arrival. We hope to welcome you back on another occasion to enjoy the beauty of our quiet private beach. Sincerely, Fajar Prawinto. General Manager
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hawaii Resort Family Suites
Traveloka (819)
8.0
Very Good
From 819 reviews
Provided by travelers on
Cleanliness
7.7
Room Comfort
7.9
Meal
7.8
Location
8.2
Service and Facilites
8.1
People often mention about Hawaii Resort Family Suites
All
Staff Friendliness (48)
Ambiance (48)
Family Friendly (43)
Bedroom (43)
Bathroom (37)
Hotel Area (37)
Room Space (36)
Surroundings (34)
Activity Option (32)
Check-in/out Time (31)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Hawaii Resort Family Suites
Number of reviews per page
20
40
Customer reviews
d***a
8.9
/10
Reviewed 3 week(s) ago
The restaurant atmosphere is nice but the room is not very clean, there are lots of dust spots.
See original
2 people find it helpful
Verified Traveler
Leisure
8.3
/10
Reviewed 6 week(s) ago
The hotel is old, dark, with many broken lights, and outdated electronics, but they still work. The pool, however, is dirty. The service is good, and the staff are friendly. It's busy during peak season, so it's not too scary.
See original
3 people find it helpful
Verified Traveler
Staycation
10.0
/10
Reviewed 6 week(s) ago
Great, nice place, recommended
See original
1 people find it helpful
JIU K.
Leisure
8.2
/10
Reviewed 8 week(s) ago
The atmosphere is calm, the place, the ocean view are beautiful...
It's just a shame that the beach area gets really dark after 6 PM.
It's nice to sit back and relax and enjoy the ocean, just from noon until 6 PM.
See original
Find this review helpful?
AB
Arif B.
Staycation
8.7
/10
Reviewed 8 week(s) ago
The parking Is far enough from reception, need to improve
1 people find it helpful
a***s
Staycation
8.8
/10
Reviewed 9 week(s) ago
Apart from the OLD AND BROKEN BULUK AC, everything else is okay, it's quite good
See original
2 people find it helpful
Solihat
8.5
/10
Reviewed 11 week(s) ago
The service was friendly and helpful, the villa was clean, and the view was stunning. Thank you, and I hope to stay again.
See original
2 people find it helpful
YT
Yudi T.
10.0
/10
Reviewed 14 week(s) ago
impressed with the 🌊☀ also the friendliness of the hotel staff and the clean area
See original
1 people find it helpful
Accommodation's Reply
02 Aug 2025
Aloha, so glad to hear you had such a memorable experience! The beautiful ocean views and sunshine, coupled with the friendliness of the staff and the cleanliness of the hotel grounds, truly make for a perfect vacation. We look forward to your next visit. Thanks, Fajar, General Manager
See original
EN
Ento N.
9.7
/10
Reviewed 14 week(s) ago
Everything is good, the facilities are complete... Near the beach too.
See original
1 people find it helpful
Accommodation's Reply
11 Aug 2025
Aloha, Thank you so much for your positive review! We're thrilled to hear that you found everything wonderful and appreciated our comprehensive facilities and close proximity to the beach. Your appreciation is a huge motivation for our entire team to continue providing the best possible experience. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager
See original
s***a
Leisure
8.5
/10
Reviewed 14 week(s) ago
Nice hotel even it is old building. there is no water heater in my room & balcony door can't be locked. Parking lot is uncomfortable.
4 people find it helpful
Accommodation's Reply
28 Jul 2025
Aloha,
Thank you for your review. We are pleased to hear that you found our hotel enjoyable despite being an old building.
However, we sincerely apologize for the inconvenience you experienced regarding the absence of a water heater in your room, the balcony door not being able to be locked, and the uncomfortable parking area. These are important issues that require immediate attention.
Your feedback is very valuable to us. We have immediately conveyed these points to the relevant teams for thorough evaluation and comprehensive improvements. We are committed to continuously enhancing the quality of our facilities and the comfort of all our guests.
We hope to welcome you back to Hawaii Resort Family Suites Anyer in the future for a better stay experience.
Sincerely,
Fajar Prawinto
General Manager
D***r
10.0
/10
Reviewed 15 week(s) ago
The staff is friendly, the facilities are complete, and perhaps because it's an older hotel, some areas and furnishings are a bit worn. But it's still decent.
See original
1 people find it helpful
Accommodation's Reply
21 Jul 2025
Aloha, Thank you so much for your positive review! We are delighted to hear that you found our staff friendly and our facilities complete. We also appreciate your understanding that some areas or furnishings may appear outdated due to the age of our hotel. We are committed to maintaining the suitability and comfort of all our facilities for the satisfaction of our guests. Your appreciation truly motivates our entire team to continue providing the best possible experience. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager
See original
E***y
Leisure
10.0
/10
Reviewed 15 week(s) ago
The place is suitable for families with children, because there is a children's pool and a small beach behind the hotel. The staff is friendly and helpful. However, for the hotel, please update the furniture and equipment in the rooms, or pay more attention to cleanliness, because we enjoyed staying there, just less comfortable with the cleanliness of the sofa and sofa bed.
Read More
See original
4 people find it helpful
Accommodation's Reply
21 Jul 2025
Hi, Thank you very much for your review of your stay at Hawaii Resort Family Suites. We are delighted to hear that you found our property suitable for families with children, especially with the children's pool and small beach behind the hotel. Your appreciation for the friendliness and helpfulness of our staff is also greatly appreciated. However, we also sincerely apologize for the inconvenience you experienced regarding the condition of the furniture and equipment in the room, which needed updating, and the uncomfortable cleanliness of the sofa and sofa bed. Your feedback is very important to us. We have immediately passed these points on to the relevant team for evaluation and improvement, particularly in the aspect of updating the furniture and improving the cleanliness standards in each room. We are committed to continuously maintaining the suitability and comfort of all facilities for guest satisfaction. We are very pleased to know that you enjoyed your stay here, and we look forward to welcoming you back to Hawaii Resort Family Suites Anyer in the future for a more comfortable and satisfying stay. Sincerely, Fajar Prawinto, General Manager
See original
P***a
Leisure
6.6
/10
Reviewed 15 week(s) ago
It seems like the furniture needs to be updated a lot, because the facilities from the wardrobe to the TV cabinet etc. are very inadequate, it seems like the pillows and pillowcases are already brown and are still used for guest rooms, it seems like it's not good anymore, many things need to be replaced because they are rotten so the room smells damp and not fragrant, the AC is also not good because it is not cold, and for breakfast it seems like there should be more variety and it should be updated every day, it seems like it's not worth it, the price per night is above 1 million with breakfast like that, I was a little disappointed because the food menu is not varied and the taste is not good, and the request for eggs is like a dirty pan because fried eggs should be clean white so it looks dirty. Maybe it can be input for the management of this Hawaiian hotel.
Read More
See original
2 people find it helpful
Accommodation's Reply
21 Jul 2025
Aloha, Thank you very much for your detailed review. We read each point of your feedback with deep concern and sincerely apologize for the inconvenience you experienced. We are very sorry to hear about the worn-out condition of the furniture, the unsuitable linens, the musty room odor, the weak air conditioning, and the quality and cleanliness of the breakfast that did not meet your expectations. Your feedback is very valuable and crucial for us. We have immediately forwarded all these points to the relevant team for in-depth evaluation and comprehensive improvement measures on our room facilities and F&B services. We are fully committed to continuously improving the quality and comfort for all our guests. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for an even better and more satisfying stay in the future. Sincerely, Fajar Prawinto, General Manager
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R***I
8.8
/10
Reviewed 16 week(s) ago
The place is comfortable for bringing family, the room facilities are almost complete, there are lots of mattresses, there is a magic com, cooking utensils, microwave and even a toaster... everything is complete, there are lots of swimming pools to play at, the beach is also safe. TOP BGT
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2 people find it helpful
Accommodation's Reply
21 Jul 2025
Aloha, Thank you so much for your incredibly positive and wonderful review! We're thrilled to hear that you found our place very comfortable for families and appreciated the exceptional amenities in our rooms, from the ample beds, magic com, cookware, microwave, and toaster. It's wonderful to know that all of these amenities made your stay so much easier and more enjoyable. We also greatly appreciate your appreciation for the wide selection of swimming pools and the safety of playing at the beach. Your "top notch" review is a huge motivation for our entire team to continue delivering the best. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for another unforgettable family vacation! Sincerely, Fajar Prawinto, General Manager
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D***i
Leisure
8.8
/10
Reviewed 16 week(s) ago
The staff is fast, friendly, and great.
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Accommodation's Reply
13 Jul 2025
Aloha, Thank you so much for your positive review! We are delighted to hear that you were satisfied with the responsiveness and friendliness of our staff. Your appreciation truly motivates our entire team to continue providing the best service. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto, General Manager
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L***a
Staycation
9.7
/10
Reviewed 16 week(s) ago
A family-friendly hotel with complete amenities, a large water park, a restaurant, and a private beach. Spacious rooms include mini-kitchens and a full range of cooking utensils. The staff are all friendly.
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Accommodation's Reply
21 Jul 2025
Aloha, Thank you so much for your positive and comprehensive review! We are delighted to hear that you enjoyed your stay at Hawaii Resort Family Suites, a family-friendly hotel with comprehensive facilities, including a large waterpark, restaurant, and private beach. Your appreciation for the spacious rooms with mini kitchens and complete cooking utensils, as well as the friendliness of our entire staff, truly motivates our team. Your review is a great encouragement for us to continue maintaining and improving the quality of our services and facilities. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for another enjoyable family vacation! Sincerely, Fajar Prawinto, General Manager
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H***h
Leisure
8.4
/10
Reviewed 17 week(s) ago
It's really good and cheap with kitchen facilities in the room, but when I first checked in, the room floor was really dusty and uncomfortable to step on.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Aloha, Thank you very much for your positive review! We are very happy to hear that you are satisfied with our affordable price and in-room kitchen facilities. However, we also apologize profusely for the inconvenience you experienced when you first checked in regarding the dusty and uncomfortable floor of the room. This is our negligence in maintaining cleanliness standards. Your feedback is very valuable to us. We have immediately forwarded this to the Housekeeping team to ensure a more thorough cleanliness inspection before each guest checks in. We are committed to continuously improving the quality of our services and cleanliness. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer for a better stay experience next time! Best regards, Fajar Prawinto. General Manager
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MI
Mutia I. S.
10.0
/10
Reviewed 18 week(s) ago
It's really worth it, even though it's an old building, the price is affordable, the facilities are complete, clean, AC + TV all work well.
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2 people find it helpful
Accommodation's Reply
07 Jul 2025
Aloha, Thank you very much for your positive review! We are very happy to hear that you felt that it was worth staying at Hawaii Resort Family Suites. Your appreciation for the affordable price, complete facilities, and cleanliness really motivates our entire team. We understand that our building may be showing its age, but we are committed to continuing to maintain the quality of service and facilities to continue to provide the best stay experience for every guest. We look forward to welcoming you back to Hawaii Resort Family Suites Anyer! Sincerely, Fajar Prawinto. General Manager
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D***n
8.5
/10
Reviewed 18 week(s) ago
It was really fun staying here, the last time was in 2019 during the office gathering, I was single, now I have a child and a husband. I'll come back here again.
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3 people find it helpful
Accommodation's Reply
26 Jun 2025
Aloha, Thank you for the review given to us, we look forward to welcoming you and your family back. Mahalo, Fajar Prawinto. General Manager
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v***a
Leisure
8.5
/10
Reviewed 19 week(s) ago
Complete resort, complete cooking utensils, can bring a large family, helpful staff, book a room and ask for the bed to be set up, when you arrive it's ready👍👍👍. Very private beach.
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3 people find it helpful
Accommodation's Reply
26 Jun 2025
Aloha, Thank you very much for your positive review. We are very happy to hear that you and your family felt comfortable during your stay at our place. We strive to provide complete facilities, including resort and cooking utensils, as well as staff who are ready to help for the comfort of every guest. It is a pleasure for us to know that the request for arranging the bed in the room can be fulfilled well before your arrival. We hope to welcome you back on another occasion to enjoy the beauty of our quiet private beach. Sincerely, Fajar Prawinto. General Manager
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