Horison Sagita Balikpapan

Hotels
Preferred Partner Plus
8.1
/10
Very Good
10,258 reviews

What Guests Say About Their Stay

Distance To City Center (151)
Room Space (129)
Accessibility (116)
Staff Friendliness (110)
Susi
10.0
/ 10
Very satisfying, spacious rooms, clean, comfortable, quiet, delicious food and lots of choices, cheap room prices, new sheets, new towels, very cold AC, strategic location, close to everywhere. To BSB mall only 5 minutes. If I visit Balikpapan I will stay here again. Regards. Susie Wu. Singkawang. West Kalimantan
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E***y
10.0
/ 10
I got a very good impression, from the friendly staff, spacious rooms, good cleanliness and the food is also delicious and varied, continued success Horison Sagita Balikpapan.
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Nur I. S.
9.7
/ 10
God willing, if vacation returns to stay at this hotel again? really satisfied, I am boking 4 rooms for a family holiday really not disappointed from check-in to check-out, Kelarga is also very happy, the hotel is clean and the service is very friendly, thank you horizon for making us comfortable staying there.
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Rizky P.
9.7
/ 10
Everything in the photo is exactly the same, the room is clean, spacious and fragrant especially when I am in a room that can smoke or smoke rooms, the service is also very friendly and very satisfying. Global top
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Bintoro E.
9.7
/ 10
Quiet stay, clean bedroom space, clean bathroom and good service, once a recommendation for visiting Balikpapan stay here.
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In the Area
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Jl. Mayjend Sutoyo No. 69 Gunung Malang - Balikpapan , Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76113

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Horison Sagita Balikpapan is a good choice when you are visiting Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Horison Sagita Balikpapan

Jl. Mayjend Sutoyo No. 69 Gunung Malang - Balikpapan , Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76113
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Lobby Horison Sagita Balikpapan
Exterior 2 Horison Sagita Balikpapan

Discover More About Horison Sagita Balikpapan

Horison Sagita Balikpapan Rates per Night

Horison Sagita Balikpapan room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Horison Sagita Balikpapan hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Horison Sagita Balikpapan Location & Address

Horison Sagita Balikpapan is located at Jl. Mayjend Sutoyo No. 69 Gunung Malang - Balikpapan , Pusat Kota Balikpapan, Balikpapan, Kalimantan Timur, Indonesia, 76113. It's situated in the Balikpapan area of Indonesia, known for its vibrant atmosphere and proximity to local attractions. The hotel is approximately 4 km from the city center.

How to go to Horison Sagita Balikpapan from Airport

Arriving at Sultan Aji Muhammad Sulaiman Sepinggan International Airport and wondering about the best way to get to Horison Sagita Balikpapan? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel.

  • Taxi (most direct):

    Taxis are readily available outside the airport terminal. This is the most straightforward option, taking you directly to the hotel.
  • Ride Hailing (convenient):

    Ride hailing services are also available in Balikpapan. Simply book a ride through the app for a convenient transfer.
  • Airport Shuttle (pre-booked):

    Check if Horison Sagita Balikpapan offers an airport shuttle service. This usually needs to be pre-booked but can be a hassle-free option.

Tips:

For the most convenient route, consider pre-booking an airport shuttle or using a ride hailing service. This ensures a smooth and stress-free journey to Horison Sagita Balikpapan.

Horison Sagita Balikpapan Reviews & Summary

Looking for all about hotel Horison Sagita Balikpapan before you book? You're in the right place! Hotel reviews can be incredibly helpful when choosing your accommodation, giving you insights into what to expect during your stay.

Guests consistently praise Horison Sagita Balikpapan for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's cleanliness and the quality of its breakfast buffet. A standout feature is the rooftop pool, offering stunning views of the city.

Here's a short, positive review to encourage bookings: "Excellent hotel with great service and a fantastic location. The rooms are spacious and well-maintained, and the staff are always willing to help. Highly recommended!"

Horison Sagita Balikpapan Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Understanding the different hotel bedroom types available at Horison Sagita Balikpapan will help you find the perfect fit for your needs. Let's explore the categories of hotel rooms on offer.

  • Superior Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Available in smoking and non-smoking options.
  • Deluxe Room:

    Offering more space and enhanced amenities, these rooms often feature city views. Some rooms have bathtubs, while others have bidets.
  • Executive Suite:

    Ideal for business travellers or those seeking extra luxury, these suites include a separate living area.
  • Family Room:

    Designed to accommodate families, these rooms offer multiple beds or connecting rooms.

Horison Sagita Balikpapan is not a pet-friendly hotel.

Hotel Facilities in Horison Sagita Balikpapan

When choosing a hotel, it's important to consider the hotel facilities available. Horison Sagita Balikpapan offers a range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. Here's a look at what's on offer:

  • Swimming Pool:

    Take a dip in the hotel's refreshing swimming pool. Open from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your trip with access to the hotel's well-equipped fitness center. Open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the hotel's on-site restaurant.
  • Meeting Rooms:

    Perfect for business travellers, the hotel offers meeting rooms with modern facilities.
  • Kids' Club:

    A dedicated space for children to play and have fun. Open from 9:00 AM to 6:00 PM.

Hotel Buffet or Restaurant/Cafe in Horison Sagita Balikpapan

Looking for a great hotel buffet or restaurant experience? Horison Sagita Balikpapan boasts excellent dining options, including a hotel cafe and restaurant. Here's what you can expect:

  • Malabar Restaurant:

    Serving a variety of Indonesian and international cuisine. Open for breakfast, lunch, and dinner.
  • Lobby Lounge:

    A relaxed setting to enjoy coffee, tea, and light snacks.
  • Breakfast Buffet:

    Enjoy a wide selection of dishes at the daily breakfast buffet. Approximately SGD 15 per person.

Malabar Restaurant is known for its signature dish, Nasi Goreng Istimewa, a must-try for visitors.

Horison Sagita Balikpapan Airport pickups and How to Book

Need a convenient hotel to airport transfer? Horison Sagita Balikpapan offers airport pick-up services to make your arrival and departure as smooth as possible. Here's how to book hotels with airport shuttle services:

To arrange an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will confirm the pick-up and provide instructions on where to meet your driver.

Nearby MRT Station & Bus Stops

Navigating Balikpapan using public transport is relatively straightforward. While there isn't an MRT system, there are several bus stops nearby Horison Sagita Balikpapan. Here's what you need to know about nearby bus stations and bus stops nearby:

  • Jalan Jenderal Sudirman Bus Stop:

    Located approximately 500 meters from the hotel.
  • Terminal Batu Ampar:

    A major bus terminal located about 3 km from the hotel.

Public transport cards are not widely used in Balikpapan. Payment is typically made in cash directly to the bus conductor.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Balikpapan offers a range of attractions perfect for kids and adults alike. Here are some nearby sightseeing places and things to see nearby:

  • Kemala Beach:

    A popular beach for swimming and sunbathing. Distance: 6 km. Entry: Free.
  • Bekapai Park:

    A green space with playgrounds and walking paths. Distance: 3 km. Entry: Free.
  • Wana Wisata Km 21:

    A natural recreation area with hiking trails and waterfalls. Distance: 21 km. Entry: SGD 2.
  • Balikpapan Zoo:

    Home to a variety of local and exotic animals. Distance: 15 km. Entry: SGD 4.
  • Mangrove Center Graha Indah:

    Explore the mangrove ecosystem on a boardwalk. Distance: 10 km. Entry: SGD 1.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Horison Sagita Balikpapan (Balikpapan)

Craving some delicious nearby dining options? Balikpapan offers a variety of local food and international cuisine to satisfy your taste buds. Here are some food eatiries near me:

Cafes/Restaurants:

  • Excelso Cafe:

    A popular coffee chain serving coffee, pastries, and light meals.
  • Pizza Hut:

    A well-known pizza restaurant offering a variety of pizzas and pasta dishes.
  • Kentucky Fried Chicken (KFC):

    A fast-food chain serving fried chicken and other fast-food items.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings.
  • Sate Ayam:

    Grilled chicken skewers served with peanut sauce.
  • Soto Banjar:

    A traditional soup with chicken and spices.
  • Gado-Gado:

    A vegetable salad with peanut sauce.
  • Martabak:

    A sweet or savory pancake.

Shopping places near Horison Sagita Balikpapan (Balikpapan)

Looking for some retail therapy? Balikpapan offers a range of nearby shopping options, from malls near hotel to department stores near me. Here are some shops near me and nearby shopping destinations:

  • Balikpapan Plaza:

    A large shopping mall with a variety of stores and restaurants.
  • Pentacity Shopping Venue:

    Another popular mall with a wide selection of shops and entertainment options.
  • Pasar Klandasan:

    A traditional market where you can find local products and souvenirs.

Other Places to Stay Near Horison Sagita Balikpapan

If Horison Sagita Balikpapan isn't quite what you're looking for, there are plenty of other affordable hotels nearby. Here's a selection of the best hotel nearby, ranging from luxury options to more budget-friendly choices:

Luxury/5–6 star hotels nearby:

  • Gran Senyiur Hotel Balikpapan:

    A luxurious hotel with stunning views and top-notch amenities.
  • Novotel Balikpapan:

    Offering a comfortable stay with excellent service and facilities.
  • Blue Sky Hotel Balikpapan:

    Known for its elegant design and exceptional dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Swiss-Belhotel Balikpapan:

    A stylish hotel with a great location and modern amenities.
  • Hakaya Plaza Hotel Balikpapan:

    Offering comfortable rooms and a range of facilities for business and leisure travellers.
  • Grand Jatra Hotel Balikpapan:

    Known for its spacious rooms and excellent service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Hotel Pacific Balikpapan:

    A budget-friendly option with clean and comfortable rooms.
  • Sagita Hotel Balikpapan:

    Offering a convenient location and basic amenities for a comfortable stay.
  • Benakutai Hotel & Apartments:

    Providing a range of rooms and apartments to suit different needs.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Balikpapan is essential for a memorable experience. With its convenient location, comfortable rooms, and excellent facilities, Horison Sagita Balikpapan is a great choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Ready to book your stay? Don't miss out on the best deals! Visit Traveloka to find exclusive offers and secure your room booking at Horison Sagita Balikpapan. Plus, explore other options and book cheap hotels in Indonesia or discover cheap hotels nearby for your next adventure.

All facilities in Horison Sagita Balikpapan

Bar, Cafe and Lounge Horison Sagita Balikpapan
Bar, Cafe and Lounge
Swimming Pool Horison Sagita Balikpapan
Swimming Pool
Fitness Center Horison Sagita Balikpapan
Fitness Center
Functional Hall Horison Sagita Balikpapan
Functional Hall
Common Space Horison Sagita Balikpapan
Common Space

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Massage
  • Spa

Transportation

  • Area shuttle with surcharge
  • Valet parking

Business Facilities

  • Meeting facilities
  • Projector

Sports and Recreations

  • Fitness center
  • Pool or Snooker

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Horison Sagita Balikpapan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Horison Sagita Balikpapan
90
Number of floors in Horison Sagita Balikpapan
4
Another facilities in Horison Sagita Balikpapan
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Horison Sagita Balikpapan

What are available facilities at Horison Sagita Balikpapan?
There are top facilites at Horison Sagita Balikpapan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Horison Sagita Balikpapan?
The standard check-in time at Horison Sagita Balikpapan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Sagita Balikpapan provide breakfast?
Yes, Horison Sagita Balikpapan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Horison Sagita Balikpapan
Horison Sagita Balikpapan has a 4.0-star rating.
How many floors does Horison Sagita Balikpapan have?
Horison Sagita Balikpapan has 4.
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More Reviews from Other Guests in Horison Sagita Balikpapan

Overall Ratings & Reviews Horison Sagita Balikpapan

Traveloka (10,255)
Other sources (3)
8.2
Very Good
From 10,255 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.3

Service and Facilites

8.1

People often mention about Horison Sagita Balikpapan
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Distance to City Center (108)
Ambiance (104)
Bedroom (101)
Bathroom (93)
Room Space (91)
Accessibility (87)
Staff Friendliness (81)
Taste (74)
Surroundings (68)
Variety (66)
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Traveler Reviews Horison Sagita Balikpapan

Number of reviews per page
20
40
Customer reviews
N***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
The staff is friendly and the service is good. The location is strategically close to everything, the room is okay for the standard price, but the shower in the bathroom doesn't work, and the elevator is stuffy and smells a bit.
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 day(s) ago
I got a smoking room, but the cigarette smell was really strong. The electric kettle was also dirty. It's a shame, because Horison actually has a big name.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Good morning! This is Balipan Horizon Sagitta Hotel. We apologize for any inconvenience you may have experienced during your stay. Thank you very much for your valuable feedback. Our hotel is currently undergoing renovations and upgrading our facilities to ensure all guests have a comfortable stay. We hope to welcome you back soon. Please contact us if you have any questions. We are happy to assist you. Thank you. General Manager: Ahmed Shoggan
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Edowart S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
This hotel is highly recommended
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Accommodation's Reply
15 Dec 2025
Dear Guests at Horison Sakita Balikpapan Hotel, We would like to express our deepest gratitude for your positive review. I, Ahmad Cholekan, General Manager of Horison Sakita Balikpapan Hotel, am delighted to hear that your stay was very meaningful. Our hotel is centrally located in Balikpapan, making it convenient to access nearby attractions and the vibrant area full of local restaurants and shops. Your review is an encouragement to our entire team to continue providing the best service and preserving the unique atmosphere and local culture. We hope to welcome you back to Horison Sakita Balikpapan Hotel again. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan Hotel
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Amy T. Z.
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 1 week(s) ago
Honestly, I want to share an unpleasant experience. A real pain in the ass at Biztrip. I was forced to stay here, and the reception staff were extremely unfriendly. If we had just arrived, it would have been simple, but the staff weren't helpful at all. So, I booked through Traveloka so I could request a smoking room. Even at checkout time, their reminders were inconvenient. Even though I was just having a meeting in the lobby in front of them, they suddenly took my belongings out, claiming the hotel's strict checkout policy.
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Accommodation's Reply
15 Dec 2025
Dear General Manager, Thank you for taking the time to share your experience with us. I, Ahmad Cholekan, as General Manager, appreciate your feedback, both positive and negative. We apologize if anything unpleasant occurred during your stay. Your feedback is extremely important to us as it informs our continuous evaluation and improvement of the quality of our services and facilities. The hotel is located in the heart of Balikpapan, making it convenient to travel to nearby attractions and the vibrant area with local restaurants and shops. However, we recognize that there are still areas we can improve. We will follow up on your complaint thoroughly with the relevant team immediately to ensure that such an incident does not happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. We look forward to welcoming you back to Horison Sakita Balikpapan. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan
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D***y
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
Old room, stained bedsheets, bad view. For a 4-star rating, it doesn't match the price.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear General Manager, Thank you for taking the time to share your experience with us. I, Ahmad Cholekan, as General Manager, appreciate your feedback, both positive and negative. We apologize if anything unpleasant occurred during your stay. Your feedback is extremely important to us as it informs our continuous evaluation and improvement of the quality of our services and facilities. The hotel is located in the heart of Balikpapan, making it convenient to travel to nearby attractions and the vibrant area with local restaurants and shops. However, we recognize that there are still areas we can improve. We will follow up on your complaint thoroughly with the relevant team immediately to ensure that such an incident does not happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. We look forward to welcoming you back to Horison Sakita Balikpapan. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan
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R***d
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
poor old hotel..not maintained anymore, but not abandoned either..needs gradual renovation and cleanliness is a top priority
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, from Horison Sakita Balikpapan Hotel, Thank you for taking the time to share your experience with us. I am Ahmad Cholekan, General Manager. Thank you for all your feedback, both compliments and criticisms. We apologize if anything unpleasant occurred during your stay. Your feedback is extremely important to us as it informs our continuous evaluation and improvement of the quality of our services and facilities. The hotel is located in the heart of Balikpapan, making it convenient to travel to nearby attractions and the vibrant area with local restaurants and shops. However, we recognize that there are still areas we can improve. We will follow up on your complaint thoroughly with the relevant team immediately to ensure that such an incident does not happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. We look forward to welcoming you back to Horison Sakita Balikpapan Hotel. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan Hotel
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M***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are quite clean and have complete facilities, the security of items left in the room is guaranteed.
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Accommodation's Reply
15 Dec 2025
Dear Guests, From Horison Sakita Balikpapan Hotel, We would like to express our deepest gratitude for your positive review. I, Ahmad Cholekan, General Manager of Horison Sakita Balikpapan Hotel, am delighted to hear that your stay was memorable. Our hotel is centrally located in Balikpapan, making it convenient to access nearby attractions and the vibrant area full of local restaurants and shops. Your review is an encouragement to our entire team to continue providing the best service and preserving the unique atmosphere and local culture. We look forward to welcoming you back to Horison Sakita Balikpapan Hotel again. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan Hotel
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I***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Overall everything is okay, but for the price of food, 90 thousand rupiah/person, I think it's unreasonable for the food served. Previously, the food here was okay and had a lot of variety, but now it's really lacking even though it's still half past 9, but the food isn't refilled and is left to run out. As for the facilities and the friendliness of the staff, it's really good.
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Accommodation's Reply
15 Dec 2025
Dear Guests at Horison Sakita Balikpapan Hotel, We would like to express our deepest gratitude for your positive review. I, Ahmad Cholekan, General Manager of Horison Sakita Balikpapan Hotel, am delighted to hear that your stay was very meaningful. Our hotel is centrally located in Balikpapan, making it convenient to access nearby attractions and the vibrant area full of local restaurants and shops. Your review is an encouragement to our entire team to continue providing the best service and preserving the unique atmosphere and local culture. We hope to welcome you back to Horison Sakita Balikpapan Hotel again. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan Hotel
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C***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Cozy and convenient, at the center of city.
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Accommodation's Reply
01 Dec 2025
Greetings from Horison Sagita, Balikpapan Thank you for your positive feedback. Ahmad Cholekan, General Manager of Horison Sagita, and his team are very pleased to hear that you had a pleasant stay. Located in the heart of Balikpapan, our hotel offers easy access to various attractions, restaurants and shops. Your valuable feedback encourages our team to continue providing high-quality services and to strive to preserve the region's beautiful natural environment and culture. We look forward to welcoming you back to Horison Sagita, Balikpapan. Best regards, Ahmad Cholekan, General Manager of Horison Sagita, Balikpapan
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Sugianto T.
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 3 week(s) ago
The room was too dark. The bed cover and bed sheet were dirty and had stains from previous guests. There were lots of mosquitoes and other insects. The hot water didn't work. This was reported but no action was taken. The towels were very dirty, black, and unusable. The room smelled of sewage. There are still many things that need to be fixed.
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Accommodation's Reply
15 Dec 2025
Dear General Manager, Thank you for taking the time to share your experience with us. I, Ahmad Cholekan, as General Manager, appreciate your feedback, both positive and negative. We apologize if anything unpleasant occurred during your stay. Your feedback is extremely important to us as it informs our continuous evaluation and improvement of the quality of our services and facilities. The hotel is located in the heart of Balikpapan, making it convenient to travel to nearby attractions and the vibrant area with local restaurants and shops. However, we recognize that there are still areas we can improve. We will follow up on your complaint thoroughly with the relevant team immediately to ensure that such an incident does not happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. We look forward to welcoming you back to Horison Sakita Balikpapan. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan
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a***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 4 week(s) ago
the hotel receptionist was very unfriendly, the interns were also unfriendly
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2 people find it helpful
Accommodation's Reply
01 Dec 2025
Greetings from Horison Sagita, Balikpapan. Thank you for sharing your experience at Horison Sagita (Balikpapan). Our General Manager, Ahmad Chorekan, appreciates all guest reviews, both positive and negative. We apologize if you were not satisfied with your stay. Your feedback is very important to us and helps us to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, our hotel is conveniently located with easy access to nearby attractions and surrounded by bustling local restaurants and shops. While we recognize that there are areas for improvement, we will dispatch a representative to address your concerns promptly to prevent this from happening again. We look forward to welcoming you back soon. Ahmad Chorekan, General Manager of Horison Sagita (Balikpapan)
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satriyo w.
icon-Business
Business
icon-origin-TRAVELOKA
7.9
/10
Reviewed 4 week(s) ago
The hotel is old and not upgraded, especially the mattress is curved and soft
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Accommodation's Reply
01 Dec 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate any feedback received, be it compliments or criticism. We apologize if there was anything you were not satisfied with during your stay. Your feedback is extremely important to us as it serves as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good choices for staying with some children, spacious rooms. It's just that the AC isn't cold enough.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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K***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very good place to stay. The room is clean and spacious. Near to masjid, only 50m.
1 people find it helpful
Accommodation's Reply
20 Nov 2025
Greetings from Horison Sagita, Balikpapan Thank you for your positive feedback. Ahmad Cholekan, General Manager of Horison Sagita, and his team are very pleased to hear that you had a pleasant stay. Located in the heart of Balikpapan, our hotel offers easy access to various attractions, restaurants and shops. Your valuable feedback encourages our team to continue providing high-quality services and to strive to preserve the region's beautiful natural environment and culture. We look forward to welcoming you back to Horison Sagita, Balikpapan. Best regards, Ahmad Cholekan, General Manager of Horison Sagita, Balikpapan
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Fify H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
1. Upon arrival, I was greeted by the receptionist, who greeted me. I explained the message from the app. The receptionist then checked in. They gave me room 212, and I went to my room alone (perhaps this hotel has self-check-in, no handover of rooms in good condition). In the app, I requested a refrigerator and bathtub, but room 212 on the second floor didn't have one (the 212 lock was broken, and the room couldn't be locked from the inside either). I went downstairs and grumbled (I was already tired from going up and down. Luckily, I'm a backpacker, just imagine dragging my suitcase). I was given a new room, 221 on the second floor. The bathtub was dirty and chipped (as in the photo). The carpet in the room was dirty, and the towels were new but smelled musty. I asked to be moved, but they told me the rooms were full and the hotel had been renovated, so please update the shower (the prices for shower and bathtub rooms are different in the app). 2. Outside the reception: the cleaning staff, technicians, and security were friendly. 3. The hotel is located close to food stalls, with lots of food near Plaza Balikpapan. So maybe I will reconsider if I come here to stay overnight, hopefully it will be better and more advanced. Thank You.
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Accommodation's Reply
20 Nov 2025
Thank you for sharing your experience at Horison Sagita Balipan. Ahmad Cholekan, General Manager, appreciates all feedback, both positive and negative. We apologize for any dissatisfaction during your stay. Your feedback is extremely important to us and we are committed to continuously improving our services and facilities. Located in the heart of Balipan, our hotel is conveniently located near nearby attractions and surrounded by bustling local restaurants and shops. However, we recognize that there are areas for improvement. We will immediately pass your review to our team, who will thoroughly investigate and work hard to prevent this from happening again. We look forward to welcoming you back again and will continue to strive to provide an even better guest experience. We hope you will return to Horison Sagita Balipan again. Best regards, Ahmad Cholekan, General Manager, Horison Sagita Balipan
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The food is delicious and the place is comfortable.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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syarifah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
With a budget-friendly price, it offers friendly and comprehensive service for a family staycation. The breakfast is quite varied and quite delicious. The facilities are adequate for children to play and swim. The pool area is spacious and needs to be tidied up and cleaned to make it look more beautiful and beautiful.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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k***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The AC is dripping water
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate any feedback received, be it compliments or criticism. We apologize if there was anything you were not satisfied with during your stay. Your feedback is extremely important to us as it serves as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
comfortable, spacious room.. hopefully the breakfast menu will be more varied, thank you
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Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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D***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Simple but clean and quiet accommodation, suitable for backpackers, too free for outside visitors to access the floor, free lift without card
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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Exterior 4 Horison Sagita Balikpapan

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Overall Ratings & Reviews Horison Sagita Balikpapan

Traveloka (10,255)
Other sources (3)
8.2
Very Good
From 10,255 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.3

Service and Facilites

8.1

People often mention about Horison Sagita Balikpapan
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Distance to City Center (108)
Ambiance (104)
Bedroom (101)
Bathroom (93)
Room Space (91)
Accessibility (87)
Staff Friendliness (81)
Taste (74)
Surroundings (68)
Variety (66)
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Traveler Reviews Horison Sagita Balikpapan

Number of reviews per page
20
40
Customer reviews
N***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
The staff is friendly and the service is good. The location is strategically close to everything, the room is okay for the standard price, but the shower in the bathroom doesn't work, and the elevator is stuffy and smells a bit.
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 day(s) ago
I got a smoking room, but the cigarette smell was really strong. The electric kettle was also dirty. It's a shame, because Horison actually has a big name.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Good morning! This is Balipan Horizon Sagitta Hotel. We apologize for any inconvenience you may have experienced during your stay. Thank you very much for your valuable feedback. Our hotel is currently undergoing renovations and upgrading our facilities to ensure all guests have a comfortable stay. We hope to welcome you back soon. Please contact us if you have any questions. We are happy to assist you. Thank you. General Manager: Ahmed Shoggan
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Edowart S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
This hotel is highly recommended
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Accommodation's Reply
15 Dec 2025
Dear Guests at Horison Sakita Balikpapan Hotel, We would like to express our deepest gratitude for your positive review. I, Ahmad Cholekan, General Manager of Horison Sakita Balikpapan Hotel, am delighted to hear that your stay was very meaningful. Our hotel is centrally located in Balikpapan, making it convenient to access nearby attractions and the vibrant area full of local restaurants and shops. Your review is an encouragement to our entire team to continue providing the best service and preserving the unique atmosphere and local culture. We hope to welcome you back to Horison Sakita Balikpapan Hotel again. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan Hotel
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Amy T. Z.
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 1 week(s) ago
Honestly, I want to share an unpleasant experience. A real pain in the ass at Biztrip. I was forced to stay here, and the reception staff were extremely unfriendly. If we had just arrived, it would have been simple, but the staff weren't helpful at all. So, I booked through Traveloka so I could request a smoking room. Even at checkout time, their reminders were inconvenient. Even though I was just having a meeting in the lobby in front of them, they suddenly took my belongings out, claiming the hotel's strict checkout policy.
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3 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear General Manager, Thank you for taking the time to share your experience with us. I, Ahmad Cholekan, as General Manager, appreciate your feedback, both positive and negative. We apologize if anything unpleasant occurred during your stay. Your feedback is extremely important to us as it informs our continuous evaluation and improvement of the quality of our services and facilities. The hotel is located in the heart of Balikpapan, making it convenient to travel to nearby attractions and the vibrant area with local restaurants and shops. However, we recognize that there are still areas we can improve. We will follow up on your complaint thoroughly with the relevant team immediately to ensure that such an incident does not happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. We look forward to welcoming you back to Horison Sakita Balikpapan. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan
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D***y
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
Old room, stained bedsheets, bad view. For a 4-star rating, it doesn't match the price.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear General Manager, Thank you for taking the time to share your experience with us. I, Ahmad Cholekan, as General Manager, appreciate your feedback, both positive and negative. We apologize if anything unpleasant occurred during your stay. Your feedback is extremely important to us as it informs our continuous evaluation and improvement of the quality of our services and facilities. The hotel is located in the heart of Balikpapan, making it convenient to travel to nearby attractions and the vibrant area with local restaurants and shops. However, we recognize that there are still areas we can improve. We will follow up on your complaint thoroughly with the relevant team immediately to ensure that such an incident does not happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. We look forward to welcoming you back to Horison Sakita Balikpapan. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan
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R***d
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
poor old hotel..not maintained anymore, but not abandoned either..needs gradual renovation and cleanliness is a top priority
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, from Horison Sakita Balikpapan Hotel, Thank you for taking the time to share your experience with us. I am Ahmad Cholekan, General Manager. Thank you for all your feedback, both compliments and criticisms. We apologize if anything unpleasant occurred during your stay. Your feedback is extremely important to us as it informs our continuous evaluation and improvement of the quality of our services and facilities. The hotel is located in the heart of Balikpapan, making it convenient to travel to nearby attractions and the vibrant area with local restaurants and shops. However, we recognize that there are still areas we can improve. We will follow up on your complaint thoroughly with the relevant team immediately to ensure that such an incident does not happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. We look forward to welcoming you back to Horison Sakita Balikpapan Hotel. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan Hotel
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M***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are quite clean and have complete facilities, the security of items left in the room is guaranteed.
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Accommodation's Reply
15 Dec 2025
Dear Guests, From Horison Sakita Balikpapan Hotel, We would like to express our deepest gratitude for your positive review. I, Ahmad Cholekan, General Manager of Horison Sakita Balikpapan Hotel, am delighted to hear that your stay was memorable. Our hotel is centrally located in Balikpapan, making it convenient to access nearby attractions and the vibrant area full of local restaurants and shops. Your review is an encouragement to our entire team to continue providing the best service and preserving the unique atmosphere and local culture. We look forward to welcoming you back to Horison Sakita Balikpapan Hotel again. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan Hotel
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I***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Overall everything is okay, but for the price of food, 90 thousand rupiah/person, I think it's unreasonable for the food served. Previously, the food here was okay and had a lot of variety, but now it's really lacking even though it's still half past 9, but the food isn't refilled and is left to run out. As for the facilities and the friendliness of the staff, it's really good.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Guests at Horison Sakita Balikpapan Hotel, We would like to express our deepest gratitude for your positive review. I, Ahmad Cholekan, General Manager of Horison Sakita Balikpapan Hotel, am delighted to hear that your stay was very meaningful. Our hotel is centrally located in Balikpapan, making it convenient to access nearby attractions and the vibrant area full of local restaurants and shops. Your review is an encouragement to our entire team to continue providing the best service and preserving the unique atmosphere and local culture. We hope to welcome you back to Horison Sakita Balikpapan Hotel again. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan Hotel
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C***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Cozy and convenient, at the center of city.
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Accommodation's Reply
01 Dec 2025
Greetings from Horison Sagita, Balikpapan Thank you for your positive feedback. Ahmad Cholekan, General Manager of Horison Sagita, and his team are very pleased to hear that you had a pleasant stay. Located in the heart of Balikpapan, our hotel offers easy access to various attractions, restaurants and shops. Your valuable feedback encourages our team to continue providing high-quality services and to strive to preserve the region's beautiful natural environment and culture. We look forward to welcoming you back to Horison Sagita, Balikpapan. Best regards, Ahmad Cholekan, General Manager of Horison Sagita, Balikpapan
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Sugianto T.
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 3 week(s) ago
The room was too dark. The bed cover and bed sheet were dirty and had stains from previous guests. There were lots of mosquitoes and other insects. The hot water didn't work. This was reported but no action was taken. The towels were very dirty, black, and unusable. The room smelled of sewage. There are still many things that need to be fixed.
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Accommodation's Reply
15 Dec 2025
Dear General Manager, Thank you for taking the time to share your experience with us. I, Ahmad Cholekan, as General Manager, appreciate your feedback, both positive and negative. We apologize if anything unpleasant occurred during your stay. Your feedback is extremely important to us as it informs our continuous evaluation and improvement of the quality of our services and facilities. The hotel is located in the heart of Balikpapan, making it convenient to travel to nearby attractions and the vibrant area with local restaurants and shops. However, we recognize that there are still areas we can improve. We will follow up on your complaint thoroughly with the relevant team immediately to ensure that such an incident does not happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. We look forward to welcoming you back to Horison Sakita Balikpapan. Sincerely, Ahmad Cholekan, General Manager, Horison Sakita Balikpapan
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a***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 4 week(s) ago
the hotel receptionist was very unfriendly, the interns were also unfriendly
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2 people find it helpful
Accommodation's Reply
01 Dec 2025
Greetings from Horison Sagita, Balikpapan. Thank you for sharing your experience at Horison Sagita (Balikpapan). Our General Manager, Ahmad Chorekan, appreciates all guest reviews, both positive and negative. We apologize if you were not satisfied with your stay. Your feedback is very important to us and helps us to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, our hotel is conveniently located with easy access to nearby attractions and surrounded by bustling local restaurants and shops. While we recognize that there are areas for improvement, we will dispatch a representative to address your concerns promptly to prevent this from happening again. We look forward to welcoming you back soon. Ahmad Chorekan, General Manager of Horison Sagita (Balikpapan)
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satriyo w.
icon-Business
Business
icon-origin-TRAVELOKA
7.9
/10
Reviewed 4 week(s) ago
The hotel is old and not upgraded, especially the mattress is curved and soft
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Accommodation's Reply
01 Dec 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate any feedback received, be it compliments or criticism. We apologize if there was anything you were not satisfied with during your stay. Your feedback is extremely important to us as it serves as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good choices for staying with some children, spacious rooms. It's just that the AC isn't cold enough.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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K***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very good place to stay. The room is clean and spacious. Near to masjid, only 50m.
1 people find it helpful
Accommodation's Reply
20 Nov 2025
Greetings from Horison Sagita, Balikpapan Thank you for your positive feedback. Ahmad Cholekan, General Manager of Horison Sagita, and his team are very pleased to hear that you had a pleasant stay. Located in the heart of Balikpapan, our hotel offers easy access to various attractions, restaurants and shops. Your valuable feedback encourages our team to continue providing high-quality services and to strive to preserve the region's beautiful natural environment and culture. We look forward to welcoming you back to Horison Sagita, Balikpapan. Best regards, Ahmad Cholekan, General Manager of Horison Sagita, Balikpapan
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Fify H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
1. Upon arrival, I was greeted by the receptionist, who greeted me. I explained the message from the app. The receptionist then checked in. They gave me room 212, and I went to my room alone (perhaps this hotel has self-check-in, no handover of rooms in good condition). In the app, I requested a refrigerator and bathtub, but room 212 on the second floor didn't have one (the 212 lock was broken, and the room couldn't be locked from the inside either). I went downstairs and grumbled (I was already tired from going up and down. Luckily, I'm a backpacker, just imagine dragging my suitcase). I was given a new room, 221 on the second floor. The bathtub was dirty and chipped (as in the photo). The carpet in the room was dirty, and the towels were new but smelled musty. I asked to be moved, but they told me the rooms were full and the hotel had been renovated, so please update the shower (the prices for shower and bathtub rooms are different in the app). 2. Outside the reception: the cleaning staff, technicians, and security were friendly. 3. The hotel is located close to food stalls, with lots of food near Plaza Balikpapan. So maybe I will reconsider if I come here to stay overnight, hopefully it will be better and more advanced. Thank You.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Thank you for sharing your experience at Horison Sagita Balipan. Ahmad Cholekan, General Manager, appreciates all feedback, both positive and negative. We apologize for any dissatisfaction during your stay. Your feedback is extremely important to us and we are committed to continuously improving our services and facilities. Located in the heart of Balipan, our hotel is conveniently located near nearby attractions and surrounded by bustling local restaurants and shops. However, we recognize that there are areas for improvement. We will immediately pass your review to our team, who will thoroughly investigate and work hard to prevent this from happening again. We look forward to welcoming you back again and will continue to strive to provide an even better guest experience. We hope you will return to Horison Sagita Balipan again. Best regards, Ahmad Cholekan, General Manager, Horison Sagita Balipan
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The food is delicious and the place is comfortable.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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syarifah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
With a budget-friendly price, it offers friendly and comprehensive service for a family staycation. The breakfast is quite varied and quite delicious. The facilities are adequate for children to play and swim. The pool area is spacious and needs to be tidied up and cleaned to make it look more beautiful and beautiful.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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k***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The AC is dripping water
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan Thank you for taking the time to share your experience with us at Horison Sagita Balikpapan. I, Ahmad Sholekan, as General Manager, appreciate any feedback received, be it compliments or criticism. We apologize if there was anything you were not satisfied with during your stay. Your feedback is extremely important to us as it serves as an evaluation tool to continuously improve the quality of our services and facilities. Located in the heart of Balikpapan, this hotel offers easy access to nearby attractions and a bustling area full of local restaurants and shops. However, we recognize that there is always room for improvement. We will thoroughly follow up your complaint with the relevant team immediately to ensure a similar experience does not happen again. We hope that we will have the opportunity to welcome you back and provide you with an even better experience. We sincerely hope to have the opportunity to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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n***n
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Staycation
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9.1
/10
Reviewed 7 week(s) ago
comfortable, spacious room.. hopefully the breakfast menu will be more varied, thank you
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Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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D***I
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Staycation
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8.5
/10
Reviewed 7 week(s) ago
Simple but clean and quiet accommodation, suitable for backpackers, too free for outside visitors to access the floor, free lift without card
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Best regards, Horison Sagita Balikpapan. We sincerely thank you for your positive review. I, Ahmad Sholekan, as General Manager of Horison Sagita Balikpapan, am delighted to know that your stay was memorable. The hotel is located in the heart of Balikpapan, with easy access to nearby attractions and in a bustling area full of local restaurants and shops. Your review is an encouragement to all our team to strive to provide the best service and preserve the natural atmosphere and authentic local culture. We sincerely hope to welcome you back to Horison Sagita Balikpapan. Sincerely, Ahmad Sholekan, General Manager, Horison Sagita Balikpapan
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