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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotels
8.7
/10
Very Good
4,120 reviews

What Guests Say About Their Stay

Staff Friendliness (83)
Bedroom (80)
Bathroom (79)
Room Space (78)
Rustini
10.0
/ 10
Excellent staycation with friendly staff and best cleanliness and comfy room. Very recommended👍
Natalia J.
9.4
/ 10
Checked in on 20th July 2024 and checked out 09 August 2024. Ketut Ari and the guys were awesome, they became defacto uncles and brothers for our 4 year old, hugs all round, a tear was shed when Emma left as all the staff loved her, that made things so easy, it was like coming home. The house keeping was excellent and they really couldn't do enough for us, room was always spotless and towels etc replaced daily, water topped up, very impressive. The pool area was terrific, my favourite was the heated pool, the kids pool is very safe for our little girl. If you stay at CWS (Ciputra World Surabaya) you really can't go wrong. Not only the staff were terrific but also the location that is right behind the mall, made it easy for you to get something daily without having to walk under the sun for too long.
Verified Traveler
10.0
/ 10
The hotel was comfortable, the staff was friendly, we got a room upgrade, and it had direct access to the mall. I'll definitely stay here again next time I'm in Surabaya. Thank you very much, Ciputra World Hotel.
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Dewi S.
10.0
/ 10
Friendly hotel staff, comfortable rooms, cold AC, soft mattresses, clean rooms, delicious food.
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Dessy C.
9.1
/ 10
I really enjoyed my two-night stay here yesterday, and many thanks to the staff for their helpful birthday surprise for my husband at breakfast. Such an unforgettable moment. The facilities are all great: the rooms are spacious and clean, with complete amenities. The pool is also on the 22nd floor, so you can splash around with a city view.
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In the Area
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Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224

Main Facilities

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This accommodation offers:
Outdoor pool
Children pool
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Fitness center
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is located in area / city Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224
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Lobby Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Lobby 2 Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Discover More About Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Rates per Night

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Hotel Ciputra World Surabaya managed by Swiss-Belhotel International hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Location & Address

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is located at Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224, at Jl. Mayjen Sungkono No.87-89, Gn. Sari, Kec. Dukuhpakis, Surabaya, Jawa Timur 60224, Indonesia. It's situated in the Surabaya area of Indonesia, known for its modern shopping malls and business districts. The hotel is approximately 7 km from the city center.

How to go to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International from Airport

Navigating from Juanda International Airport (SUB) to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is relatively straightforward. Several options are available, depending on your budget and preference for speed. Consider these hotel transfer options to make your journey seamless.
  • Taxi (Most Direct):

    A taxi is the most direct way to reach the hotel. You can find taxi stands outside the airport terminals. The journey typically takes around 30-45 minutes, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers a balance of convenience and cost.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus provides a more affordable option. Look for the bus route that heads towards Surabaya city center and alight at a stop that is convenient for transferring to the hotel via a short taxi or ride hailing trip.
  • Private Airport Transfer (Pre-Booked Comfort):

    For a hassle-free experience, consider pre-booking a private airport transfer. This ensures a driver is waiting for you upon arrival, and you'll be transported directly to the hotel in comfort.

Tips:

For the most convenient route, especially if you have luggage, a taxi or ride hailing service is recommended. During peak hours, allow extra travel time due to potential traffic congestion.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews & Summary

Looking for all about hotel Hotel Ciputra World Surabaya managed by Swiss-Belhotel International? Reading hotel reviews can give you a good idea of what to expect during your stay. This hotel consistently receives positive feedback for its excellent service and convenient location. Guests particularly love the hotel's modern amenities and comfortable rooms. The staff are frequently praised for their attentiveness and willingness to assist with any requests. A standout feature is the hotel's connection to the Ciputra World Surabaya mall, offering easy access to shopping, dining, and entertainment.

Here's a short, positive review: "The Hotel Ciputra World Surabaya managed by Swiss-Belhotel International exceeded my expectations! The room was spacious and well-appointed, and the staff were incredibly friendly and helpful. The direct access to the mall was a huge bonus. I highly recommend this hotel!"

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers a variety of categories of hotel rooms to suit different needs and preferences. Understanding the different hotel bedroom types available will help you make the best choice.
  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Smoking and non-smoking options are typically available. Bathrooms feature either a bathtub or a shower.
  • Grand Deluxe Room:

    Slightly larger than the Deluxe Rooms, these rooms provide extra space and enhanced amenities.
  • Executive Suite:

    These suites offer a separate living area and bedroom, providing ample space for relaxation and work.
  • Family Suite:

    Designed for families, these suites feature multiple beds and a spacious layout.
  • Presidential Suite:

    The most luxurious option, offering panoramic views, a separate living and dining area, and premium amenities.

Please note that the hotel is generally not pet-friendly. It's always best to confirm directly with the hotel regarding their pet policy, as it may be subject to change.

Hotel Facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel amenities at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International are designed to cater to both adults and children. These hotel facilities ensure a comfortable and enjoyable stay for all guests. From recreational options to essential services, the hotel has you covered.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Operating hours are typically from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Extra fees apply, with prices starting from SGD 50.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Business Center:

    Stay connected and productive at the business center, offering printing and other services.
  • Meeting Rooms:

    Host your meetings and events in the hotel's modern meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers a variety of dining options, including a hotel buffet and restaurants. Whether you're looking for a quick bite or a leisurely meal, you'll find something to satisfy your cravings. Explore the hotel cafe and restaurants for a delightful culinary experience.
  • The Gallery Restaurant:

    This restaurant offers an international buffet for breakfast, lunch, and dinner. The hotel buffet price is approximately SGD 35 per person. Opening hours are from 6:00 AM to 10:00 PM.
  • Swiss-Cafe™ Restaurant:

    Serving a range of Indonesian and international dishes, this restaurant is perfect for a casual meal.
  • Lobby Lounge:

    Enjoy coffee, tea, and light snacks in the relaxed atmosphere of the Lobby Lounge.

A signature dish to try is the Nasi Goreng Jawa, a flavorful Indonesian fried rice.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Airport pickups and How to Book

Looking for hotels with airport shuttle services? Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers a convenient hotel to airport transfer service. To arrange an airport pick-up, follow these steps:
  • Contact the hotel directly at least 24 hours in advance of your arrival.
  • Provide your flight details, including arrival time and flight number.
  • Confirm the pick-up location and any associated fees.

The hotel will arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Finding convenient transportation is essential for exploring Surabaya. Here's information on MRT nearby and nearby bus station options near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Knowing the nearby MRT station and bus stops nearby will make getting around a breeze.
  • Nearest Bus Stop:

    The closest bus stop is located on Jalan Mayjen Sungkono, a short walk from the hotel.
  • MRT Station:

    Currently, Surabaya does not have an operational MRT system. However, there are plans for future development.

For bus travel, you can purchase a public transport card at designated kiosks or convenience stores. Payment can also be made using electronic money (e-money) cards.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities that are family-friendly? There are plenty of nearby places to go and nearby sightseeing places in and around Surabaya. Discover the many things to see nearby and stuff to see nearby, making your stay memorable. Here are some great places to visit nearby:
  • Surabaya Zoo (Kebun Binatang Surabaya):

    One of the oldest and largest zoos in Southeast Asia. Distance from hotel: Approximately 8 km. Entry price: SGD 7.
  • Ciputra Waterpark:

    A fun-filled waterpark with various slides and pools. Distance from hotel: Approximately 2 km. Entry price: SGD 15.
  • Monumen Kapal Selam (Submarine Monument):

    A real submarine turned into a museum. Distance from hotel: Approximately 6 km. Entry price: SGD 4.
  • House of Sampoerna:

    A museum showcasing the history of Sampoerna cigarettes. Distance from hotel: Approximately 7 km. Free entry.
  • Tunjungan Plaza:

    A large shopping mall with a variety of shops, restaurants, and entertainment options. Distance from hotel: Approximately 6 km. Free entry (shopping costs vary).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International (Surabaya)

Exploring nearby dining options is a must when visiting Surabaya. Discover the local food scene and find fantastic food eatiries near me. From cafes and restaurants to local street food, there's something for everyone.
  • Cafes/Restaurants:

    • Excelso Coffee:

      A popular coffee chain serving a variety of coffee drinks and light meals.
    • Bon Ami Restaurant:

      Known for its Indonesian and European cuisine.
    • Pizza Hut:

      A classic pizza chain offering a range of pizzas and pasta dishes.
  • Local Street Food:

    • Nasi Goreng:

      Indonesian fried rice, often served with egg and vegetables.
    • Satay:

      Grilled meat skewers served with peanut sauce.
    • Soto Ayam:

      Chicken soup with noodles and vegetables.
    • Rawon:

      A rich beef soup with a distinctive black color.
    • Tahu Campur:

      A tofu and beef dish with a flavorful broth.

Shopping places near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International (Surabaya)

Finding the best shops near me is easy with the variety of nearby shopping options around Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Whether you're looking for a mall near hotel or other dept stores near me, you'll find plenty of choices for nearby shopping.
  • Ciputra World Surabaya Mall:

    Directly connected to the hotel, offering a wide range of shops, restaurants, and entertainment options.
  • Tunjungan Plaza:

    One of the largest shopping malls in Surabaya, featuring international and local brands.
  • Galaxy Mall:

    A modern shopping mall with a variety of retail outlets and dining options.

Other Places to Stay Near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

If you're looking for alternative accommodations, there are several options for the best hotel nearby. Whether you prefer a luxury five star hotels near me or an affordable hotels nearby, Surabaya has a range of choices. Here are some other places to stay near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International:
  • Luxury/5-Star Hotels:

    • Shangri-La Hotel, Surabaya:

      Known for its luxurious accommodations and excellent service.
    • JW Marriott Hotel Surabaya:

      Offering elegant rooms and a range of amenities.
    • The Westin Surabaya:

      Connected to the Pakuwon Mall, providing convenient shopping and dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

  • Four-Star Hotels:

    • Wyndham Surabaya:

      Offering comfortable rooms and a range of facilities.
    • Four Points by Sheraton Surabaya:

      A modern hotel with a convenient location.
    • Singgasana Hotel Surabaya:

      Featuring spacious rooms and a relaxing atmosphere.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

  • Three-Star Hotels:

    • Pop! Hotel Gubeng Surabaya:

      A budget-friendly option with a convenient location.
    • Amaris Hotel Embong Malang Surabaya:

      Offering simple and comfortable accommodations.
    • Quest Hotel Surabaya:

      Providing affordable rooms and essential amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Surabaya is easy with Traveloka. Whether you're looking for Hotel availability or want to make Hotel reservations, Traveloka offers a seamless room booking experience. With a wide range of options and competitive prices, you're sure to find the ideal accommodation for your trip. Book your stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International or explore other fantastic options in Surabaya. Don't miss out on exclusive deals and promotions. Start planning your trip today! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Bar, Cafe and Lounge Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Bar, Cafe and Lounge
Swimming Pool Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Swimming Pool
Entertainment Facility Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Entertainment Facility
Fitness Center Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Fitness Center
Functional Hall Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Dining area
  • Gluten-free meals
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Transportation

  • Car rental
  • Valet parking

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
For reservation room including breakfast, additional breakfast charge apply for additional person (maximum breakfast is 2 person/ room) - From 12 years old above will be IDR 187.550 net/ pax - For 6 - 11 years old will be charge 50% from IDR 187.550/ pax - No additional breakfast charge for kids under 5 years old

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Executive Lounge is temporarily closed until further notice

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
212
Number of floors in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
22
Another facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Restaurant with AC, A la carte dinner, A la carte lunch, Breakfast, Buffet breakfast

Frequently asked question in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

What is normal check-in & check-out time at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
The standard check-in time at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide breakfast?
Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has a 5.0-star rating.
How many floors does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have?
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has 22.
How many rooms are available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has 212.
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More Reviews from Other Guests in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

8.7
Very Good
From 3,884 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.6

Location

9.0

Service and Facilites

8.9

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Traveler Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Everything is good, Comfortable for Staycation
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, the room is very comfortable🥰
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable, friendly service, clean.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel was comfortable, the staff was friendly, we got a room upgrade, and it had direct access to the mall. I'll definitely stay here again next time I'm in Surabaya. Thank you very much, Ciputra World Hotel.
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E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, it's okay.. only access to the mall and parking lot requires changing elevators.. this is just for input, in my room the kettle can be used but it leaks a little.. thank you
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T***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
All staff are very friendly, strategic location in West Surabaya
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
the staff is friendly and the hotel invironment is very good. only if you throuh the main entrance, the way to the lobby hotel (by car) was not good..the street is too narrow and far...it is not convenient
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t***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Fun and guaranteed facilities and cleanliness, friendly service.
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Claudya
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Topp... Awesome... Satisfied... All the staff are friendly. The food is delicious. Check-in didn't take long. Thank you Ciputra... Love sekebon
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1 people find it helpful
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
the best hotel ever I stay.....................
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E***h
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Will come back again soon. ^^ Satisfied
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I Made R. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel is located just next to a big shopping mall and can be easily accessed from the airport or city. The room is spacious, clean and has sufficient facilities. The breakfast menu can be added with by adding various foods, and the staff at the restaurant can be improved by more proactive to offer drink or food to the guests.
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Accommodation's Reply
31 Aug 2025
Dear Mr. I Made R.N., Thank you for sharing your recent experience with us at Hotel Ciputra World Surabaya. We sincerely appreciate your time and feedback. We would like to kindly bring to your attention that the photos attached to your review appear to be from a different property and do not accurately represent the facilities of our hotel. To ensure clarity and avoid any potential misunderstanding for future guests, we would greatly appreciate it if the images could be reviewed or revised accordingly. Should you require any assistance or wish to share images from your actual stay, please do not hesitate to contact us directly. We are always here to assist. Once again, thank you for your review. We look forward to the opportunity of welcoming you back in the near future. Warmest regards, Veronica Amanda K. Guest Service Manager Hotel Ciputra World Surabaya
Tawarikha J. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Everything from the rooms, restaurant, hotel corridors, to the swimming pool is kid-friendly. Access to Ciputra World Mall is also easy, making kids even happier.
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Accommodation's Reply
31 Aug 2025
Dear Ms. Tawarikha J. P., Thank you for choosing Hotel Ciputra World Surabaya as your family's accommodation and for your excellent rating. We are delighted to learn that all areas of the hotel—from the rooms, to the restaurant, to the corridors, to the swimming pool—provide comfort for children. Knowing that your children enjoyed their stay here is a joy in itself. We are also pleased that the direct access to Ciputra World Mall provides additional convenience for you and your family during your stay. We hope to welcome you back again soon for an equally enjoyable experience. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
My first experience staying here, the staff are friendly, the check-in & check-out process is fast, the location is in one with the mall, suitable for family vacation.
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for entrusting your first stay to Hotel Ciputra World Surabaya and for your positive review. We are delighted to learn that our friendly staff, fast check-in and check-out process, and convenient location directly connected to the mall made your family vacation comfortable. Reviews like this encourage us to continue providing the best service. We look forward to welcoming you and your family back in the future. Warmest regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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j***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff are all friendly and polite, the hotel atmosphere is calm and clean, very comfortable
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+5
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for sharing your positive review regarding your stay at Hotel Ciputra World Surabaya. We are delighted to learn that the friendly staff, the tranquil atmosphere, and the cleanliness of the hotel made your stay comfortable. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back in the future. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Hendra W.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 13 week(s) ago
The TV is bad, the screen is broken and has shadows
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Accommodation's Reply
09 Aug 2025
Dear Mr. Hendra, Thank you for taking the time to share your review of your stay at Hotel Ciputra World Surabaya. We apologize for the inconvenience you experienced regarding the condition of the TV in your room. We have forwarded your feedback to the relevant team for immediate evaluation and necessary follow-up. We also regret that we did not have the opportunity to address this issue directly during your stay. We understand how important your comfort is during your stay, and this is a serious concern for us as we strive to improve our services going forward. As a token of our appreciation and apology, if you are permitted, we sincerely hope to welcome you back on your next visit. We will be happy to ensure you have a more comfortable and memorable stay. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
the only that bother me is the road to the hotel is very small and inconvenient.
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Accommodation's Reply
09 Aug 2025
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay at Hotel Ciputra World Surabaya. We truly appreciate your kind words and are glad to know you enjoyed your time with us. However, we also take note of your comment regarding the access road to the hotel. We understand how this may have caused some inconvenience, and we sincerely apologize for any discomfort it may have brought during your visit. While the road access is unfortunately beyond our direct control, we are continuously working with the relevant parties to explore any possible improvements. Your feedback is extremely valuable and helps us advocate for a better guest experience, even beyond our doors. We hope to have the pleasure of welcoming you back in the near future and providing you with an even more seamless and enjoyable stay. Warm regards, Veronica Amanda K. Guest Service Manager Hotel Ciputra World Surabaya
Wahyu A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Awesome, definitely come again if I'm bored in Surabaya
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Accommodation's Reply
30 Jul 2025
Dear Wahyu A., Warm greetings from Hotel Ciputra World Surabaya! Thank you for taking the time to leave us a wonderful review. We are delighted to know that you enjoyed your stay with us. We look forward to your next visit, whether during your leisure time or during another trip to Surabaya. See you again soon, and please don't hesitate to contact us if there is anything we can assist you with on your next visit. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Dewi S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Friendly hotel staff, comfortable rooms, cold AC, soft mattresses, clean rooms, delicious food.
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1 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Dewi S., Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Hotel Ciputra World Surabaya—from the comfort of your room, the cool air conditioning, to the friendly service from our team. We are also pleased that you enjoyed our meals. We hope to welcome you back on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Dessy C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
I really enjoyed my two-night stay here yesterday, and many thanks to the staff for their helpful birthday surprise for my husband at breakfast. Such an unforgettable moment. The facilities are all great: the rooms are spacious and clean, with complete amenities. The pool is also on the 22nd floor, so you can splash around with a city view.
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Accommodation's Reply
22 Jul 2025
Dear Ms. Dessy C., Thank you so much for sharing your memorable experience during your stay with us at Hotel Ciputra World Surabaya. We are so happy to have been a part of your special moment with your husband — the little birthday surprise was a token of our sincere appreciation. We are also happy to hear that you enjoyed the comfort of your room, the complete facilities, and the relaxing time at our swimming pool located on the 22nd floor with a view of the city. We hope these wonderful memories will bring you back to Hotel Ciputra World Surabaya again soon. See you on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Bedroom 4 Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 3,884 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.6

Location

9.0

Service and Facilites

8.9

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Traveler Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Everything is good, Comfortable for Staycation
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, the room is very comfortable🥰
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable, friendly service, clean.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel was comfortable, the staff was friendly, we got a room upgrade, and it had direct access to the mall. I'll definitely stay here again next time I'm in Surabaya. Thank you very much, Ciputra World Hotel.
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E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, it's okay.. only access to the mall and parking lot requires changing elevators.. this is just for input, in my room the kettle can be used but it leaks a little.. thank you
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T***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
All staff are very friendly, strategic location in West Surabaya
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
the staff is friendly and the hotel invironment is very good. only if you throuh the main entrance, the way to the lobby hotel (by car) was not good..the street is too narrow and far...it is not convenient
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t***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Fun and guaranteed facilities and cleanliness, friendly service.
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Claudya
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Topp... Awesome... Satisfied... All the staff are friendly. The food is delicious. Check-in didn't take long. Thank you Ciputra... Love sekebon
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1 people find it helpful
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
the best hotel ever I stay.....................
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E***h
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Will come back again soon. ^^ Satisfied
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I Made R. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel is located just next to a big shopping mall and can be easily accessed from the airport or city. The room is spacious, clean and has sufficient facilities. The breakfast menu can be added with by adding various foods, and the staff at the restaurant can be improved by more proactive to offer drink or food to the guests.
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Accommodation's Reply
31 Aug 2025
Dear Mr. I Made R.N., Thank you for sharing your recent experience with us at Hotel Ciputra World Surabaya. We sincerely appreciate your time and feedback. We would like to kindly bring to your attention that the photos attached to your review appear to be from a different property and do not accurately represent the facilities of our hotel. To ensure clarity and avoid any potential misunderstanding for future guests, we would greatly appreciate it if the images could be reviewed or revised accordingly. Should you require any assistance or wish to share images from your actual stay, please do not hesitate to contact us directly. We are always here to assist. Once again, thank you for your review. We look forward to the opportunity of welcoming you back in the near future. Warmest regards, Veronica Amanda K. Guest Service Manager Hotel Ciputra World Surabaya
Tawarikha J. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Everything from the rooms, restaurant, hotel corridors, to the swimming pool is kid-friendly. Access to Ciputra World Mall is also easy, making kids even happier.
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Accommodation's Reply
31 Aug 2025
Dear Ms. Tawarikha J. P., Thank you for choosing Hotel Ciputra World Surabaya as your family's accommodation and for your excellent rating. We are delighted to learn that all areas of the hotel—from the rooms, to the restaurant, to the corridors, to the swimming pool—provide comfort for children. Knowing that your children enjoyed their stay here is a joy in itself. We are also pleased that the direct access to Ciputra World Mall provides additional convenience for you and your family during your stay. We hope to welcome you back again soon for an equally enjoyable experience. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
My first experience staying here, the staff are friendly, the check-in & check-out process is fast, the location is in one with the mall, suitable for family vacation.
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for entrusting your first stay to Hotel Ciputra World Surabaya and for your positive review. We are delighted to learn that our friendly staff, fast check-in and check-out process, and convenient location directly connected to the mall made your family vacation comfortable. Reviews like this encourage us to continue providing the best service. We look forward to welcoming you and your family back in the future. Warmest regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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j***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff are all friendly and polite, the hotel atmosphere is calm and clean, very comfortable
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+5
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for sharing your positive review regarding your stay at Hotel Ciputra World Surabaya. We are delighted to learn that the friendly staff, the tranquil atmosphere, and the cleanliness of the hotel made your stay comfortable. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back in the future. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Hendra W.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 13 week(s) ago
The TV is bad, the screen is broken and has shadows
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Accommodation's Reply
09 Aug 2025
Dear Mr. Hendra, Thank you for taking the time to share your review of your stay at Hotel Ciputra World Surabaya. We apologize for the inconvenience you experienced regarding the condition of the TV in your room. We have forwarded your feedback to the relevant team for immediate evaluation and necessary follow-up. We also regret that we did not have the opportunity to address this issue directly during your stay. We understand how important your comfort is during your stay, and this is a serious concern for us as we strive to improve our services going forward. As a token of our appreciation and apology, if you are permitted, we sincerely hope to welcome you back on your next visit. We will be happy to ensure you have a more comfortable and memorable stay. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
the only that bother me is the road to the hotel is very small and inconvenient.
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Accommodation's Reply
09 Aug 2025
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay at Hotel Ciputra World Surabaya. We truly appreciate your kind words and are glad to know you enjoyed your time with us. However, we also take note of your comment regarding the access road to the hotel. We understand how this may have caused some inconvenience, and we sincerely apologize for any discomfort it may have brought during your visit. While the road access is unfortunately beyond our direct control, we are continuously working with the relevant parties to explore any possible improvements. Your feedback is extremely valuable and helps us advocate for a better guest experience, even beyond our doors. We hope to have the pleasure of welcoming you back in the near future and providing you with an even more seamless and enjoyable stay. Warm regards, Veronica Amanda K. Guest Service Manager Hotel Ciputra World Surabaya
Wahyu A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Awesome, definitely come again if I'm bored in Surabaya
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Accommodation's Reply
30 Jul 2025
Dear Wahyu A., Warm greetings from Hotel Ciputra World Surabaya! Thank you for taking the time to leave us a wonderful review. We are delighted to know that you enjoyed your stay with us. We look forward to your next visit, whether during your leisure time or during another trip to Surabaya. See you again soon, and please don't hesitate to contact us if there is anything we can assist you with on your next visit. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Dewi S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Friendly hotel staff, comfortable rooms, cold AC, soft mattresses, clean rooms, delicious food.
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1 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Dewi S., Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Hotel Ciputra World Surabaya—from the comfort of your room, the cool air conditioning, to the friendly service from our team. We are also pleased that you enjoyed our meals. We hope to welcome you back on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Dessy C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
I really enjoyed my two-night stay here yesterday, and many thanks to the staff for their helpful birthday surprise for my husband at breakfast. Such an unforgettable moment. The facilities are all great: the rooms are spacious and clean, with complete amenities. The pool is also on the 22nd floor, so you can splash around with a city view.
Read More
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Find this review helpful?
Accommodation's Reply
22 Jul 2025
Dear Ms. Dessy C., Thank you so much for sharing your memorable experience during your stay with us at Hotel Ciputra World Surabaya. We are so happy to have been a part of your special moment with your husband — the little birthday surprise was a token of our sincere appreciation. We are also happy to hear that you enjoyed the comfort of your room, the complete facilities, and the relaxing time at our swimming pool located on the 22nd floor with a view of the city. We hope these wonderful memories will bring you back to Hotel Ciputra World Surabaya again soon. See you on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Number of reviews per page
20
40