Hotel Santika Premiere Gubeng

Hotels
Preferred Partner Plus
8.8
/10
Very Good
5,096 reviews

What Guests Say About Their Stay

Staff Friendliness (114)
Bedroom (111)
Distance To City Center (103)
Room Space (96)
Memzeli
9.7
/ 10
Super clean, great place, comfy, warm interior dominant golden 😻, good & healthy food like 5 stars (cheap for extra breakfast), view amazing peak mountain, happy weekend in here. Thank you soo much 🌼
Meliniyanti Nizar
9.7
/ 10
Comfy, super clean, elegant interior dominant golden🤩, great service, extra breakfast soo cheap, food yummy, tops👍🏻😻
Ludvia Praharani
9.4
/ 10
This hotel is perfect for business trip.. the room is clean and the service is good..
Denny G. W.
9.7
/ 10
Very satisfied and recommended hotel in town.. the location and the facilities is very completed.. This hotel recommended to business trip or family holiday..will come back in this hotel...
Siska S.
9.7
/ 10
The staff are friendly, helpful and professional. The hotel is nice, very comfortable and clean. For food, it is very delicious, and order some food from room services are very fast response. It was nice to stay there...
In the Area
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Jl. Raya Gubeng No. 54, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Hotel Santika Premiere Gubeng - Surabaya Hotel Santika Premiere Gubeng is a hotel in a good neighborhood, which is located at Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Santika Premiere Gubeng

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Jl. Raya Gubeng No. 54, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
Lobby Hotel Santika Premiere Gubeng
Lobby 2 Hotel Santika Premiere Gubeng

Discover More About Hotel Santika Premiere Gubeng

Hotel Santika Premiere Gubeng Rates per Night

Looking for the best Hotel Santika Premiere Gubeng hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hotel Santika Premiere Gubeng room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hotel Santika Premiere Gubeng Location & Address

Hotel Santika Premiere Gubeng is located at Jl. Raya Gubeng No. 54, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and historical sites. The hotel is approximately 4 km from the city center.

How to go to Hotel Santika Premiere Gubeng from Airport

Getting from Juanda International Airport (SUB) to Hotel Santika Premiere Gubeng is a breeze with several convenient options. Whether you're looking for speed or affordability, Surabaya has you covered. Here's a breakdown of how to get to the hotel:
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You can find taxi stands right outside the airport terminals. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers a balance of convenience and cost.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus is the most budget-friendly option. Look for the bus that goes to Purabaya Bus Terminal (also known as Bungurasih). From there, you can take a local bus or a taxi to Hotel Santika Premiere Gubeng. This option takes longer but is significantly cheaper.
  • Hotel Transfer (Hassle-Free):

    Check if Hotel Santika Premiere Gubeng offers an airport shuttle service. This is often the most convenient option, as you'll be greeted at the airport and taken directly to the hotel. However, it may be more expensive than other options.
Tips: For the most convenient route, consider booking a ride hailing service or a taxi, especially if you have luggage. If you're on a budget and have time to spare, the airport bus is a great option.

Hotel Santika Premiere Gubeng Reviews & Summary

Looking for all the details about Hotel Santika Premiere Gubeng? Want to know what other guests think? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Surabaya. Guests love the hotel's central location, making it easy to explore the city's attractions. The comfortable rooms and excellent service are also frequently praised. A standout feature is the rooftop pool, offering stunning city views. "I had a fantastic stay at Hotel Santika Premiere Gubeng! The staff were incredibly friendly and helpful, and the room was clean and comfortable. The location was perfect for exploring Surabaya, and the rooftop pool was a great place to relax after a long day."

Hotel Santika Premiere Gubeng Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Hotel Santika Premiere Gubeng offers a variety of hotel room types to suit every traveller's needs. From cosy rooms to spacious suites, there's something for everyone.
  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options.
  • Executive Room:

    Slightly larger than the Deluxe Rooms, these rooms offer extra space and amenities. Some include bathtubs.
  • Premiere Room:

    These rooms offer enhanced comfort and style, often with panoramic city views.
  • Suite:

    The suites are the most luxurious option, featuring separate living areas and bedrooms. Some suites include bidets.
Hotel Santika Premiere Gubeng is not a pet-friendly hotel.

Hotel Facilities in Hotel Santika Premiere Gubeng

Hotel Santika Premiere Gubeng boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find everything you need right at your fingertips. These hotel facilities cater to both adults and children.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay with the well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Prices vary depending on the treatment.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Business Center:

    Stay connected and productive with the hotel's business center. Open 24 hours.

Hotel Buffet or Restaurant/Cafe in Hotel Santika Premiere Gubeng

Hotel Santika Premiere Gubeng offers a variety of dining options to satisfy every palate. From a lavish hotel buffet to a cosy hotel cafe, you'll find something to tempt your taste buds.
  • Kembang Goela Restaurant:

    This restaurant serves a delicious buffet breakfast and a la carte Indonesian and international dishes. The buffet breakfast is priced at approximately SGD 25 per person. Open from 6:00 AM to 10:00 PM.
  • Kafe Terrace:

    Enjoy light meals, snacks, and beverages at this casual cafe. Open from 10:00 AM to 11:00 PM.
  • 20th Floor Sky Lounge:

    Savour signature cocktails and stunning city views at this stylish lounge. Don't miss their signature "Surabaya Sunset" cocktail. Open from 5:00 PM to 1:00 AM.

Hotel Santika Premiere Gubeng Airport pickups and How to Book

Need a convenient hotel to airport transfer? Hotel Santika Premiere Gubeng offers hotels with airport shuttle services to make your arrival and departure as smooth as possible. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Convenient public transport options are readily available near Hotel Santika Premiere Gubeng. Whether you prefer the MRT or bus, getting around Surabaya is easy.
  • Gubeng Train Station:

    Located approximately 1 km from the hotel.
  • Ngagel Bus Terminal:

    Located approximately 2 km from the hotel.
To use public transport in Surabaya, you can purchase a prepaid card at convenience stores or bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. From theme parks to zoos, there's plenty to see nearby.
  • Surabaya Zoo:

    Get up close and personal with a variety of animals at this popular zoo. Located approximately 7 km from the hotel. Entry price: SGD 5 per person.
  • Kenjeran Beach:

    Enjoy a day of sun, sand, and sea at this beautiful beach. Located approximately 15 km from the hotel. Entry is free.
  • Suroboyo Carnival Park:

    Experience thrilling rides and attractions at this amusement park. Located approximately 10 km from the hotel. Entry price: SGD 10 per person.
  • House of Sampoerna:

    Learn about the history of cigarette making at this unique museum. Located approximately 5 km from the hotel. Entry is free.
  • Heroes Monument:

    Pay tribute to Indonesia's heroes at this historical monument. Located approximately 3 km from the hotel. Entry price: SGD 2 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Hotel Santika Premiere Gubeng (Surabaya)

Craving some delicious nearby dining options? Surabaya is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Here are some of the best places to eat near Hotel Santika Premiere Gubeng: Cafes/Restaurants:
  • Bon Ami Restaurant:

    A well-known restaurant serving Indonesian and European cuisine.
  • Excelso Coffee:

    A popular coffee chain serving coffee, tea, and light meals.
  • McDonald's:

    A classic fast-food chain for a quick and easy meal.
Local Street Food:
  • Nasi Goreng:

    Fried rice with various toppings.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Rawon:

    Beef soup with a rich, dark broth.
  • Tahu Tek Tek:

    Fried tofu with shrimp paste and vegetables.

Shopping places near Hotel Santika Premiere Gubeng (Surabaya)

Looking for some nearby shopping opportunities? Surabaya offers a variety of shopping places, from modern malls to traditional markets. Here are some of the best places to shop near Hotel Santika Premiere Gubeng:
  • Tunjungan Plaza:

    A large shopping mall with a wide variety of stores and restaurants.
  • Grand City Mall:

    Another popular shopping mall with a cinema and entertainment options.
  • Pasar Atum:

    A traditional market selling a variety of goods, including clothing, food, and souvenirs.

Other Places to Stay Near Hotel Santika Premiere Gubeng

Need alternative accommodations? Surabaya offers a wide range of hotels to suit every budget and preference. Here are some other places to stay near Hotel Santika Premiere Gubeng: 3 luxury/5–6 star hotels nearby:
  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent facilities and service.
  • JW Marriott Hotel Surabaya:

    A stylish hotel with a rooftop pool and stunning city views.
  • The Westin Surabaya:

    A modern hotel with a spa and fitness center.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

3 four-star hotels nearby:
  • Wyndham Surabaya:

    A comfortable hotel with a swimming pool and restaurant.
  • Four Points by Sheraton Surabaya:

    A modern hotel with a fitness center and business facilities.
  • Garden Palace Hotel Surabaya:

    A classic hotel with a garden and traditional Indonesian decor.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

3 three-star hotels nearby:
  • Hotel NEO+ Gubeng Surabaya:

    A budget-friendly hotel with clean and comfortable rooms.
  • Pop! Hotel Gubeng Surabaya:

    A trendy hotel with a minimalist design.
  • Quest Hotel Surabaya:

    A simple hotel with essential amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Surabaya? Hotel Santika Premiere Gubeng offers a fantastic location, comfortable accommodations, and a range of amenities to make your stay memorable. With its convenient access to nearby attractions, restaurants, and shopping, it's the perfect base for exploring this vibrant city. Don't miss out on the best hotel availability and secure your room booking today! Visit Traveloka to book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in Hotel Santika Premiere Gubeng

Bar, Cafe and Lounge Hotel Santika Premiere Gubeng
Bar, Cafe and Lounge
Swimming Pool Hotel Santika Premiere Gubeng
Swimming Pool
Entertainment Facility Hotel Santika Premiere Gubeng
Entertainment Facility
Fitness Center Hotel Santika Premiere Gubeng
Fitness Center
Functional Hall Hotel Santika Premiere Gubeng
Functional Hall

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Early Check-in
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER

Things to Do

  • Fitness center
  • Indoor pool
  • Indoor pool
  • Massage
  • Spa

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Wheelchair accessible

Transportation

  • Car rental
  • Valet parking

Family-friendly Facilities

  • Children pool

Nearby Facilities

  • ATM/Banking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Santika Premiere Gubeng

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with a credit card or cash to cover deposits and incidentals. Special requests may depend on the hotel's availability at check-in and may cost an extra fee. Special request availability is not guaranteed. The hotel may charge you an additional fee for each extra person after the reserved room's maximum capacity.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Santika Premiere Gubeng
229
Number of floors in Hotel Santika Premiere Gubeng
22
Another facilities in Hotel Santika Premiere Gubeng
Coffee/tea in lobby, Coffee shop, Early check-in, 24-hour room service, Breakfast restaurant

Frequently asked question in Hotel Santika Premiere Gubeng

What are available facilities at Hotel Santika Premiere Gubeng?
There are top facilites at Hotel Santika Premiere Gubeng such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Santika Premiere Gubeng?
The standard check-in time at Hotel Santika Premiere Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Santika Premiere Gubeng provide breakfast?
Yes, Hotel Santika Premiere Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hotel Santika Premiere Gubeng

8.8
Very Good
From 5,012 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about Hotel Santika Premiere Gubeng
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Keramahan Staff (78)
Kamar Tidur (77)
Variasi (71)
Ukuran Kamar (68)
Jarak ke Pusat Kota (67)
Rasa (67)
Kamar Mandi (57)
Suasana (54)
Akses (53)
Area Hotel (51)
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Traveler Reviews Hotel Santika Premiere Gubeng

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20
40
Customer reviews
r***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
The hotel staff is friendly and the food is delicious and varied.
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Accommodation's Reply
25 Jul 2025
Dear Guest, Warmest Greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to review your visit. We are pleased to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit even more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Sincerely, General Manager
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Yuana A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Hotel with a pleasant experience, friendly staff, clean rooms, breakfast is also delicious.
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Accommodation's Reply
22 Jul 2025
Dear Ms. Yuana A. Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. We are pleased to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit even more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Sincerely, General Manager
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Ismed P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The room is clean, the hotel is comfortable, recommended.
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Accommodation's Reply
22 Jul 2025
Dear guest, Mr. Ismed P. Warmest greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. We are pleased to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit even more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Sincerely, General Manager
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e***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, the food was quite good, and the check-in process was fast. The room was okay.
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards,
m***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel is nice and the staff are friendly.
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards,
Iin M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Continuously improve services and services
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Accommodation's Reply
15 Jul 2025
Dear Mrs. Iin M. Warmest greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. We are pleased to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit even more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Sincerely, General Manager
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Tiara M. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Second time staying at Santika Premier Gubeng. The first time there was no problem. This second time was quite disappointed from the beginning until leaving, completely dissatisfied for the price which was not cheap. We booked a deluxe room with a double bed, which was not available because it was full, and we upgraded to a king room so we could have a double bed (not a problem because I was staying with my husband). We were given room 1911, and as soon as we entered, we heard a disturbing noise from the central AC and it was confirmed by the hotel staff that it was indeed noisy. They still called a mechanic and tried to fix it, but it still couldn't be fixed and they offered to move rooms. The front office explained on the phone that the AC was indeed a central AC (I know it's a central AC, but during my stays in any hotel, central ACs normally don't make noise). After about an hour of waiting, we were finally moved to room 1906, which was indeed quiet but the AC was unstable to the point of being hot in the room. Next time, they will pay more attention to the maintenance.
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Accommodation's Reply
22 Jul 2025
Dear Mrs. Tiara m r. Warmest greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. We are pleased to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit even more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Sincerely, General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent choice for staycation and meetings
Find this review helpful?
Accommodation's Reply
14 Jul 2025
Dear Valued Guest Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
s***o
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel room is spacious and clean, the breakfast menu has many choices and tastes good.
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Accommodation's Reply
09 Jul 2025
Dear Guest. Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to review your visit. We are delighted to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit even more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Sincerely, General Manager
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Nikita B.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is clean, the rooms are quite spacious, there is value for money that can be invested to stay here. Highly recommended because of its location which is close to all restaurants and places for vacation or business in Surabaya
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Accommodation's Reply
09 Jul 2025
Dear Mrs. Nikita B. Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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Suryo P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
If I go to Surabaya, I will stay at this hotel again
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Accommodation's Reply
07 Jul 2025
Dear Mr. Suryo P, Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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Ryan A. P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
all hotel staff are very friendly & helpful
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Accommodation's Reply
22 Jun 2025
Dear Mr. Ryan. Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to review your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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G***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Strategic location. Near to everywhere. Friendly staff. Food is ok, quite a lot of variety.
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Accommodation's Reply
17 Jun 2025
Dear Guest. Warm Greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to give a review of your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities that we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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Tumpak T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
We booked 2 rooms and when I reported the complaint of the room's AC suddenly turning off by itself and the same complaint for both rooms we booked. And by the front desk staff we were served very well & professionally. It so happened that there was a room that was ready and connecting we asked to move and it was immediately processed by the officer, who is it, I forgot her name. I really appreciate her excellent service. The breakfast was great, lots of choices & extraordinary. Thank you 🙏
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr. Tumpak T. Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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Yeni I.
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8.8
/10
Reviewed 7 week(s) ago
good service. it's just that when asking for water it was delivered in a glass and only a little. maybe the team should listen to the message from the guest. and the delivery to the room was also long. until called back but it still took a long time to arrive. overall ok
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2 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mrs. Yeni I. Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to give a review of your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities that we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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Dewi T.
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Business
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8.2
/10
Reviewed 7 week(s) ago
The taste and friendliness of the restaurant employees is lacking/it seems they are selective about visitors... for certain employees/not all employees.
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mrs. Dewi T. Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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e***s
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Staycation
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9.7
/10
Reviewed 9 week(s) ago
Overall it's okay, only the bathroom is a bit uncomfortable.
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2 people find it helpful
Accommodation's Reply
29 May 2025
Dear Guest. Warm Greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to review your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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d***g
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Medical
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9.4
/10
Reviewed 9 week(s) ago
A pleasant stay experience. Close to Tunjungan Plaza and the area along Tunjungan. Cool room view with views of Surabaya City. Breakfast is delicious and varied. Easy check-in and check-out process.
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Accommodation's Reply
29 May 2025
Dear Guest. Warm Greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to review your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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d***g
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Medical
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9.4
/10
Reviewed 9 week(s) ago
It was a great stay here.
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Accommodation's Reply
27 May 2025
Dear Guest. Warm Greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to review your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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Aryani P.
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9.4
/10
Reviewed 10 week(s) ago
In the description it is explained that the bed type is 1 queen bed but in reality, we got a room with 2 twin beds. Please update the information on Traveloka so that customers do not make the wrong choice. The facilities etc are good.
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Mrs. Aryani P. Warm greetings from Hotel Santika Premiere Gubeng Surabaya. Thank you for taking the time to provide a review of your visit. Glad to know that you enjoyed your stay at Hotel Santika Premiere Gubeng with all the products and facilities we provide. If there is anything we can do to make your next visit more comfortable and enjoyable, we will be happy to assist. Your comments are very valuable to us. Once again, thank you and we look forward to your next visit to Hotel Santika Premiere Gubeng Surabaya. Best regards, General Manager
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Bedroom 4 Hotel Santika Premiere Gubeng

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