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Hotel Santika Premiere Harapan Indah Bekasi

Hotels
Preferred Partner
8.5
/10
Very Good
6,182 reviews

What Guests Say About Their Stay

Staff Friendliness (81)
Room Space (78)
Hotel Area (76)
Bedroom (72)
RAHMAT H.
10.0
/ 10
Recommended bgt buat staycation disini, best service, best place, nice view and overall good. Maybe next time I Will back to this hotel. Regard's.-rhdyt.
Felicia J.
10.0
/ 10
It's my second time staying here and it's still amazing, the room, the food, and the service.
Daffa A. B.
9.7
/ 10
Friendly staff, especially for Chef Pujo and Chef Darsono. Thank you so much to make the incredible memories for us during our stay.
Dyan Y.
8.5
/ 10
Overall ok.... will be an option if you staycation in Bekasi. Apparently the swimming pool has changed 😊thank you Hotel Santika and Traveloka
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N***r
9.7
/ 10
The sports facilities are really good. The swimming pool is Olympic standard size. This is the first time a hotel has a real swimming pool. There are also bicycle rental facilities to explore around the hotel. The parking lot is spacious and comfortable.
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In the Area
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Jalan Harapan Indah Bulevar No. 10-12 Medan Satria, Bekasi Barat, Bekasi, Jawa Barat, Indonesia, 17131

Main Facilities

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This accommodation offers:
Outdoor pool
Bar
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Family room
note: hotel was previously named Santika Premiere Kota Harapan Indah Hotel Santika Premiere Harapan Indah Bekasi is a hotel in a good neighborhood, which is located at West Bekasi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Santika Premiere Harapan Indah Bekasi

Jalan Harapan Indah Bulevar No. 10-12 Medan Satria, Bekasi Barat, Bekasi, Jawa Barat, Indonesia, 17131
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Lobby Hotel Santika Premiere Harapan Indah Bekasi
Lobby 2 Hotel Santika Premiere Harapan Indah Bekasi

Discover More About Hotel Santika Premiere Harapan Indah Bekasi

Hotel Santika Premiere Harapan Indah Bekasi Rates per Night

Hotel Santika Premiere Harapan Indah Bekasi room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Hotel Santika Premiere Harapan Indah Bekasi hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Hotel Santika Premiere Harapan Indah Bekasi Location & Address

Hotel Santika Premiere Harapan Indah Bekasi is located at Jl. Harapan Indah Bulevar No. 10-12 Medan Satria, Bekasi Barat, Bekasi, Jawa Barat, Indonesia, 17131. It's situated in the Harapan Indah area of Bekasi, known for its modern amenities and family-friendly atmosphere. The hotel is approximately 15 km from the city center.

How to go to Hotel Santika Premiere Harapan Indah Bekasi from Airport

Getting from Soekarno-Hatta International Airport (CGK) to Hotel Santika Premiere Harapan Indah Bekasi is relatively straightforward. Several options are available, depending on your budget and preference for speed. Here's a breakdown to help you choose the best hotel transfer for your needs.

  • Taxi (Most Direct):

    A taxi is the most direct way to reach the hotel. You can find readily available taxis at the airport. The journey typically takes around 1.5 to 2 hours, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services are a convenient option. Simply book a ride through the app after you land. Similar to taxis, the travel time is approximately 1.5 to 2 hours, subject to traffic.
  • Airport Bus (Budget-Friendly):

    DAMRI buses operate from the airport to various points in Jakarta and potentially Bekasi. You'll need to check the specific route and potentially transfer to another mode of transport to reach the hotel. This is the most affordable option but also the most time-consuming.
  • Private Airport Transfer (Pre-Booked Comfort):

    You can pre-book a private airport transfer for a hassle-free experience. The driver will meet you at the arrival hall and take you directly to the hotel. This option offers comfort and convenience, especially if you're travelling with a group or have a lot of luggage.

Tips:

For the most convenient route, consider using a ride hailing service or a taxi, especially if you're unfamiliar with the area or have a lot of luggage. During peak hours, be prepared for potential traffic delays. Pre-booking a private transfer can guarantee a smooth and comfortable journey.

Hotel Santika Premiere Harapan Indah Bekasi Reviews & Summary

Looking for all about hotel Hotel Santika Premiere Harapan Indah Bekasi? This hotel consistently receives positive Hotel reviews, making it a popular choice for travellers visiting Bekasi. Guests frequently praise the hotel's comfortable accommodations, excellent service, and convenient location.

What guests love about the hotel is its spacious rooms, well-maintained facilities, and friendly staff. The hotel's swimming pool and fitness center are also popular amenities. A standout feature is the hotel's commitment to providing a relaxing and enjoyable stay for all guests. One recent guest wrote: "The staff were incredibly helpful and the room was spotless. I would definitely stay here again!"

Hotel Santika Premiere Harapan Indah Bekasi Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Hotel Santika Premiere Harapan Indah Bekasi offers a variety of categories of hotel rooms to suit different needs and preferences. Understanding the different hotel bedroom types available will help you make the best choice for your trip.

  • Deluxe Room:

    These rooms offer comfortable accommodation with standard amenities. Available in smoking and non-smoking options.
  • Executive Room:

    Slightly larger than Deluxe rooms, these rooms often include additional amenities such as a work desk and enhanced bathroom facilities.
  • Premiere Room:

    These rooms offer a more luxurious experience with premium amenities and enhanced views.
  • Suite:

    Suites provide the most spacious accommodation, featuring a separate living area and bedroom. Some suites may include a bathtub.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds or connecting rooms.

The hotel is generally not pet-friendly. It's always best to confirm directly with the hotel regarding their pet policy, as it may be subject to change.

Hotel Facilities in Hotel Santika Premiere Harapan Indah Bekasi

Hotel amenities at Hotel Santika Premiere Harapan Indah Bekasi are designed to provide a comfortable and convenient stay for all guests. The hotel facilities cater to both adults and children, ensuring a pleasant experience for everyone. Here's a list of what you can expect:

  • Swimming Pool:

    Enjoy a refreshing swim in the hotel's outdoor pool.
  • Fitness Center:

    Stay active during your stay with access to the hotel's well-equipped fitness center.
  • Spa:

    Relax and rejuvenate with a variety of treatments at the hotel's spa.
  • Restaurant:

    Dine at the hotel's restaurant, offering a range of local and international cuisine.
  • Kids' Club:

    Keep the little ones entertained with supervised activities at the Kids' Club.
  • Meeting Rooms:

    Host business meetings or events in the hotel's meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.
  • Parking:

    On-site parking is available for guests.

Operating hours for facilities like the pool and fitness center typically range from 6:00 AM to 10:00 PM. Spa treatments and Kids' Club activities may incur extra fees.

Hotel Buffet or Restaurant/Cafe in Hotel Santika Premiere Harapan Indah Bekasi

Hotel Santika Premiere Harapan Indah Bekasi offers several dining options to satisfy your culinary cravings. Whether you're looking for a hearty hotel buffet, a relaxed hotel restaurant experience, or a quick bite at the hotel cafe, you'll find something to suit your taste.

  • Kembang Restaurant:

    This is the hotel's main restaurant, serving a variety of Indonesian and international dishes. They often feature a buffet for breakfast, lunch, and dinner. Expect to pay around SGD 30 per person for the dinner buffet. Opening hours are typically from 6:00 AM to 10:00 PM.
  • Lobby Lounge:

    A great place to relax and enjoy a coffee, tea, or light snack. They also offer a selection of pastries and cakes.

Kembang Restaurant is known for its Nasi Goreng and Sop Buntut (oxtail soup), which are considered signature dishes.

Hotel Santika Premiere Harapan Indah Bekasi Airport pickups and How to Book

Many travellers seek hotels with airport shuttle services for added convenience. Hotel to airport transfer options can simplify your arrival and departure. Here's what you need to know about airport pickups at Hotel Santika Premiere Harapan Indah Bekasi.

Hotel Santika Premiere Harapan Indah Bekasi may offer airport pick-up services. To book, contact the hotel directly at least 24 hours in advance. Provide your flight details (arrival time, flight number, and airline) when making the booking. Confirm the pick-up location at the airport and the cost of the service. You can usually arrange this service through the hotel's website or by calling their reservation desk.

Nearby MRT Station & Bus Stops

Knowing the nearby MRT station and nearby bus stops can make getting around Bekasi much easier. Public transportation offers a convenient and affordable way to explore the city. Here's a guide to the nearest options from Hotel Santika Premiere Harapan Indah Bekasi.

  • Nearest Bus Stop:

    There are several bus stops located along Jalan Harapan Indah Raya, within a short walking distance from the hotel. These bus stops are served by TransJakarta and other local bus routes.

To use the TransJakarta bus system, you'll need a prepaid card, such as a JakCard or e-money card, which can be purchased at TransJakarta bus stops or convenience stores. Fares typically range from IDR 3,500 (approximately SGD 0.30) per trip.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Bekasi and its surrounding areas offer a variety of nearby places to go that are perfect for kids. From theme parks to zoos, there's plenty of stuff to see nearby. Here are some top picks for nearby sightseeing places:

  • Trans Snow World Bekasi (5 km):

    Experience the thrill of playing in the snow at this indoor snow park. Entry price: Approximately SGD 25 per person.
  • Go! Wet Waterpark Grand Wisata Bekasi (8 km):

    A fun-filled waterpark with slides, pools, and other attractions. Entry price: Approximately SGD 15 per person.
  • Dunia Fantasi (Dufan) (40 km):

    A large theme park in Jakarta with a variety of rides and attractions. Entry price: Approximately SGD 35 per person.
  • Taman Mini Indonesia Indah (TMII) (35 km):

    Explore the diverse cultures of Indonesia at this cultural park. Entry price: Approximately SGD 10 per person.
  • Ragunan Zoo (45 km):

    Home to a wide variety of animals from around the world. Entry price: Approximately SGD 5 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Hotel Santika Premiere Harapan Indah Bekasi (Bekasi)

Exploring the nearby dining scene is a must when visiting Bekasi. From well-known cafes and restaurants to local street food, there's something for everyone. Discover the best local food and food eatiries near me with these recommendations:

Cafes/Restaurants:

  • Starbucks (Various locations):

    Enjoy your favourite coffee and snacks at one of the many Starbucks locations in Bekasi.
  • Pizza Hut (Various locations):

    A classic choice for pizza lovers, with several branches in the area.
  • HokBen (Various locations):

    A popular Japanese fast-food chain offering a variety of bento boxes and other dishes.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Mie Ayam:

    Chicken noodle soup, a comforting and flavourful dish.
  • Ketoprak:

    A vegetarian dish made with tofu, rice noodles, and peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.

Shopping places near Hotel Santika Premiere Harapan Indah Bekasi (Bekasi)

If you're looking for some retail therapy, Bekasi offers a variety of dept stores near me and shops near me. From modern malls to traditional markets, you'll find plenty of nearby shopping options. Here are some of the best places to indulge in some nearby shopping:

  • Summarecon Mall Bekasi:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Metropolitan Mall Bekasi:

    Another popular mall with a mix of local and international brands.
  • Bekasi Trade Center (BTC):

    A bustling trade center offering a variety of goods at wholesale prices.

Other Places to Stay Near Hotel Santika Premiere Harapan Indah Bekasi

Looking for alternative accommodations? There are several other hotels in Bekasi to consider. Whether you're seeking luxury or budget-friendly options, you'll find a range of affordable hotels nearby to suit your needs. Here's a selection of the best hotel nearby:

Luxury/5–6 star hotels nearby:

  • Tidak ada hotel bintang 5 atau 6 di dekatnya.

Four-star hotels nearby:

  • ASTON Imperial Bekasi Hotel & Conference Center:

    Offers comfortable rooms and a range of facilities.
  • Amaroossa Grande Bekasi:

    Features stylish accommodations and a convenient location.
  • Horison Ultima Bekasi:

    Provides a relaxing stay with modern amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Collection O 9 Grand Kamala Lagoon By Topotels:

    Offers comfortable and affordable accommodations.
  • RedDoorz Plus near Summarecon Bekasi 2:

    Provides budget-friendly rooms with essential amenities.
  • OYO 91488 D'kostel Exclusive Summarecon Bekasi:

    A simple and convenient option for budget travellers.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Bekasi is essential for a comfortable and enjoyable experience. Hotel availability can vary, so it's always best to book in advance to secure your preferred room. Whether you're looking for luxury accommodations or budget-friendly options, Bekasi has something to offer every traveller.

Make your hotel reservations through Traveloka for the best deals and a hassle-free booking experience. With a wide selection of hotels and easy-to-use booking tools, Traveloka makes planning your trip a breeze. Don't miss out on exclusive discounts and promotions. book cheap hotels in Indonesia and find cheap hotels nearby today!

All facilities in Hotel Santika Premiere Harapan Indah Bekasi

Bar, Cafe and Lounge Hotel Santika Premiere Harapan Indah Bekasi
Bar, Cafe and Lounge
Functional Hall Hotel Santika Premiere Harapan Indah Bekasi
Functional Hall
Lobby Hotel Santika Premiere Harapan Indah Bekasi
Lobby
Accommodation Services Hotel Santika Premiere Harapan Indah Bekasi
Accommodation Services
Exterior Hotel Santika Premiere Harapan Indah Bekasi
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Fitness center
  • Outdoor pool

Transportation

  • Car rental
  • Valet parking

Family-friendly Facilities

  • Kids club

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Santika Premiere Harapan Indah Bekasi

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Kids Swimming Pool closed temporarily from 3-5-2024 to 31-12-2026.
Badminton Court closed temporarily from 3-5-2024 to 31-12-2026.

Additional Policy

Complimentary breakfast is provided for children aged 8 years and below when accompanied by a paying adult. Children above 8 years old will be charged at the regular adult breakfast rate.

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Santika Premiere Harapan Indah Bekasi
152
Number of floors in Hotel Santika Premiere Harapan Indah Bekasi
11
Another facilities in Hotel Santika Premiere Harapan Indah Bekasi
Bellhop, Concierge, Express check-in, Front desk, 24-hour Receptionist

Frequently asked question in Hotel Santika Premiere Harapan Indah Bekasi

What is normal check-in & check-out time at Hotel Santika Premiere Harapan Indah Bekasi?
The standard check-in time at Hotel Santika Premiere Harapan Indah Bekasi is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Santika Premiere Harapan Indah Bekasi provide breakfast?
Yes, Hotel Santika Premiere Harapan Indah Bekasi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Santika Premiere Harapan Indah Bekasi
Hotel Santika Premiere Harapan Indah Bekasi has a 4.0-star rating.
How many floors does Hotel Santika Premiere Harapan Indah Bekasi have?
Hotel Santika Premiere Harapan Indah Bekasi has 11.
How many rooms are available at Hotel Santika Premiere Harapan Indah Bekasi
Hotel Santika Premiere Harapan Indah Bekasi has 152.
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More Reviews from Other Guests in Hotel Santika Premiere Harapan Indah Bekasi

8.5
Very Good
From 6,153 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Santika Premiere Harapan Indah Bekasi
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Staff Friendliness (64)
Ambiance (62)
Accessibility (55)
Bedroom (55)
Hotel Area (55)
Variety (55)
Room Space (54)
Family Friendly (51)
Taste (48)
Surroundings (47)
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Traveler Reviews Hotel Santika Premiere Harapan Indah Bekasi

Number of reviews per page
20
40
Customer reviews
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
It was a nice staycation here, the room was spacious, the staff was friendly... I will come back again next time.
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The hot water is off. No time to request because I'm too tired. Check in very late at night, check out very early in the morning. I was forced to take a cold shower.
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Verawati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The check-in process was fast, the room was quite clean, I liked the fact that they provided more than 2 bottles of drinking water, the swimming pool was great, and there was a children's slide too. Breakfast took a while to refill, with many empty bottles not being refilled.
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Accommodation's Reply
21 Oct 2025
Dear Ms. Verawati, Warmest regards, Hotel Santika Premiere Kota Harapan Indah Bekasi Thank you for your positive feedback regarding your stay at Hotel Santika Premiere Kota Harapan Indah Bekasi. We are very pleased that you were satisfied with our fast check-in process, clean room, spacious swimming pool and sufficient drinking water in the room. We also appreciate your feedback regarding the refilling of food during breakfast. We apologize for the inconvenience. We will pass on this feedback to the relevant team for further improvement. We look forward to welcoming you back with an even better experience in the future. Best regards, Management
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Very comfortable, but some improvements to some of the facilities mean guests can't enjoy some of the improved amenities. The laundry could be improved, as the receptionist said that if you pick up your laundry in the morning it will be ready the same day, but in reality it was finished and ready the following afternoon.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Warmest regards, Hotel Santika Premiere Kota Harapan Indah Bekasi Thank you for taking the time to share your experience of your stay at Hotel Santika Premiere Kota Harapan Indah Bekasi. We are very glad that you enjoyed your stay with us. We apologize for any inconvenience you experienced regarding some of our facilities which are currently under renovation. We are working on improvements to improve our service quality and comfort for future guests. We also apologize for any inconvenience caused with our laundry service. We have acknowledged your feedback and will use it to evaluate our team so that we can serve you better based on the information you have provided. We appreciate your feedback and look forward to welcoming you back again with an even better experience in the future. Best regards, Management
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sugeng
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The 3 night stay was very pleasant, around the hotel there are many restaurants, both traditional and modern food, quite accessible on foot.
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Accommodation's Reply
21 Oct 2025
Dear Sugeng, Warmest Greeting from Hotel Santika Premiere Kota Harapan Indah - Bekasi, Thank you for sharing your 3-night stay experience at Hotel Santika Premiere Kota Harapan Indah Bekasi. We’re delighted to know that you had a pleasant stay and enjoyed the variety of dining options around the hotel, all within walking distance. Your kind feedback means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you again soon. Warm regards, Management
P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice and comfortable place, I like the hotel, good service.
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Accommodation's Reply
21 Oct 2025
Dear Mr. P*i, Warmest regards, Hotel Santika Premiere Kota Harapan Indah – Bekasi We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback. Your feedback and compliments are very valuable to us as they are an important input in order to improve the quality of our products and services. Thank you once again for all your comments and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will continue to be your choice when visiting Kota Bekasi. Sincerely, The Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 5 week(s) ago
Good location, close to several malls. The reservation process via WA was quite slow in responding, but check-in and check-out went smoothly. The staff were very friendly and helpful. Hope the hotel can improve its facilities, as the lift buttons are quite hard to press. The biggest downside was a lot of mosquitoes in the lobby area, even during dinner at the lobby restaurant.
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Accommodation's Reply
21 Oct 2025
Dear G***t, Warmest Greeting from Hotel Santika Premiere Kota Harapan Indah - Bekasi, Thank you for your review and for choosing Hotel Santika Premiere Kota Harapan Indah Bekasi. We're glad to hear you enjoyed our strategic location and experienced smooth check-in and check-out processes. We truly appreciate your kind words about our friendly and helpful staff. We also apologize for the slow response during the reservation process via WhatsApp. Your feedback is important to us, and we will work to improve our responsiveness moving forward. We hope to welcome you back again soon. Warm regards, Management
S***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel staff is nice and friendly. Good service.
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Accommodation's Reply
21 Oct 2025
Dear Sir/Madam, With best regards, Hotel Santika Premiere Kota Harapan Indah – Bekasi would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to give us your feedback and comments. Your feedback and compliments are highly appreciated as we will continue to improve the quality of our products and services. Thank you once again for all your comments and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will continue to be your choice when visiting Kota Bekasi. Sincerely, The Management
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A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hot water in the bathroom is not working properly.
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Accommodation's Reply
21 Oct 2025
Dear A*s, Thank you for taking the time to share your experience at Hotel Santika Premiere Kota Harapan Indah – Bekasi. We appreciate your feedback as it will serve as a valuable feedback for us to improve our service quality. We sincerely apologize for the inconvenience you experienced regarding the hot water supply in the bathroom. We understand that this issue has affected your comfort during your stay and we sincerely apologize for the inconvenience. Our technical team has been notified and is working on a corrective action to prevent this from happening again in the future. We are committed to providing the best service to all our guests and we hope to have the opportunity to welcome you back again with an even better experience in the future. Best regards, Hotel Management
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A***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, decent food...
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Accommodation's Reply
15 Sep 2025
Dear Mr/Ms, A*I, Warmest Greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi, We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best Regards, Management
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Aprilia R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The price is very reasonable, the staff is friendly and helpful, and it's affordable. The breakfast is very varied🫶🏼
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Accommodation's Reply
15 Sep 2025
Dear Mrs. Aprilia R, Warmest Greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi, We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best Regards, Management
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Dessy E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Everything is good according to procedure... When there is a little problem, the staff quickly solves the problem, remains polite & friendly... Good👍
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Accommodation's Reply
15 Sep 2025
Dear Mrs. Dessy E, Warmest Greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi, We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best Regards, Management.
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 9 week(s) ago
About time to improve the hotel facility. Most of the electronic appliances are old. AC not working very good, considering Bekasi weather this need to be the top priority to be improved. Fridge is broken, TV only show local channel, the cable networks also not working (it’s said No Signal). Room is totally not soundproof at all :(. At that time, there was group of family staying in the same floor as us and they kept talking loudly and we even can hear their convos clearly from our room 🤣 However, the price is very cheap with nearby malls, restaurants (great location). Pool also very huge.
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Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Kota Harapan Indah - Bekasi, Thank you very much for taking the time to share your feedback with us. We truly appreciate your honest review as it helps us identify areas where we need to improve. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the air conditioning, refrigerator, TV channels, and the noise issues. Please rest assured that we take your comments seriously, and we have forwarded your feedback to our relevant departments for immediate review and follow-up actions. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of your expectations this time. we are pleased to know that you appreciated our affordable pricing, convenient location near malls and restaurants, and the spacious swimming pool. Your kind words about these aspects are truly encouraging. Once again, thank you for bringing these matters to our attention. We do hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Management
Yohana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's always a transit option, because it's closer to the access and everything is good, so I never know when to choose the Santika Premiere Hotel, number 1 is the breakfast, which is varied and tastes good.
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Accommodation's Reply
21 Aug 2025
Dear Ms. Yohana, Warmest Greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi. We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best Regards, Management.
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Karina K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I often pass by, it turns out the hotel is really nice, the staff are all friendly, the food is delicious, the room is clean, the facilities in the room are super complete, we have plans to celebrate New Year there, besides avoiding traffic jams, it is easy to find places to eat around the hotel
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Accommodation's Reply
01 Aug 2025
Dear Mrs. Karian, Warm greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi. We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best regards, Management.
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Tita R.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 15 week(s) ago
I stayed there because there was a family event there. During my two-day stay, the only thing that made me uncomfortable was the lighting in the room was too dim, and the hot water wasn't very strong. The shower also didn't spray far enough; the water flowed too low, so my body hit the bottom faucet. The rest of the place was good. The service was very friendly. The food was quite delicious. The swimming pool was very large, even though the children's area was being renovated. It remained large.
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Accommodation's Reply
23 Jul 2025
Dear Ms. Tita, Thank you for sharing your experience staying at our hotel during a family event. We are pleased to know that Ms. Tita R was satisfied with our friendly service, the taste of our food, and our swimming pool facilities. However, we also apologize for any inconvenience related to the room lighting, hot water, and comfort when using the shower. We greatly appreciate your feedback and have forwarded it to the relevant team for future evaluation and improvement. We look forward to welcoming you back again in the future for a better and more comfortable stay. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah – Bekasi
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Y***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 17 week(s) ago
The hotel staff is friendly, the atmosphere is comfortable, only the taste of the food at breakfast is lacking in my opinion
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2 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. Y*i. Warm greetings from Hotel Santika Premiere Kota Harapan Indah - Bekasi. Thank you for your review and appreciation, especially for the friendliness of the staff and the comfortable atmosphere of the hotel. We apologize if the taste of the food at breakfast did not meet your expectations. This feedback is very important to us and we will forward it to the relevant team for evaluation and quality improvement in the future. We hope to welcome you back with a more satisfying stay. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah - Bekasi
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Idal I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is friendly and responsive.
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2 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr./Mrs. Idal I, Warm greetings from Hotel Santika Premiere Kota Harapan Indah - Bekasi. Thank you for your appreciation of the friendliness and responsiveness of our staff. We are very pleased to be able to provide the best service for you during your stay. We look forward to your return visit to Hotel Santika Premiere Kota Harapan Indah - Bekasi. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah - Bekasi.
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ARIS H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Overall satisfied, maybe need to be improved especially for the breakfast menu & public area. Thank you very much for helping with everything from check in, breakfast to check out, everything was easy
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr. Aris H. Warmest greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi, Thank you for your review and appreciation. We are pleased to hear that the entire process from check-in, breakfast, to check-out was easy and enjoyable. Your feedback regarding improvements to the breakfast menu and public areas is highly appreciated and will be our focus to continuously improve the quality of service and facilities. We look forward to welcoming you back on your next visit with an even better experience. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah – Bekasi
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Nice hotel, friendly staff, good food...grand ballroom
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Accommodation's Reply
23 Jul 2025
Dear Ms. R*a, Warm greetings from Hotel Santika Premiere Kota Harapan Indah - Bekasi, Thank you for your compliments regarding our hotel, the friendliness of our staff, the quality of our food, and our magnificent ballroom. We are very happy to know that you enjoyed your stay here. We look forward to your return visit to Hotel Santika Premiere Kota Harapan Indah - Bekasi. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah - Bekasi
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Bedroom 4 Hotel Santika Premiere Harapan Indah Bekasi

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8.5
Very Good
From 6,153 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Santika Premiere Harapan Indah Bekasi
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Staff Friendliness (64)
Ambiance (62)
Accessibility (55)
Bedroom (55)
Hotel Area (55)
Variety (55)
Room Space (54)
Family Friendly (51)
Taste (48)
Surroundings (47)
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Traveler Reviews Hotel Santika Premiere Harapan Indah Bekasi

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40
Customer reviews
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
It was a nice staycation here, the room was spacious, the staff was friendly... I will come back again next time.
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The hot water is off. No time to request because I'm too tired. Check in very late at night, check out very early in the morning. I was forced to take a cold shower.
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Verawati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The check-in process was fast, the room was quite clean, I liked the fact that they provided more than 2 bottles of drinking water, the swimming pool was great, and there was a children's slide too. Breakfast took a while to refill, with many empty bottles not being refilled.
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Accommodation's Reply
21 Oct 2025
Dear Ms. Verawati, Warmest regards, Hotel Santika Premiere Kota Harapan Indah Bekasi Thank you for your positive feedback regarding your stay at Hotel Santika Premiere Kota Harapan Indah Bekasi. We are very pleased that you were satisfied with our fast check-in process, clean room, spacious swimming pool and sufficient drinking water in the room. We also appreciate your feedback regarding the refilling of food during breakfast. We apologize for the inconvenience. We will pass on this feedback to the relevant team for further improvement. We look forward to welcoming you back with an even better experience in the future. Best regards, Management
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Very comfortable, but some improvements to some of the facilities mean guests can't enjoy some of the improved amenities. The laundry could be improved, as the receptionist said that if you pick up your laundry in the morning it will be ready the same day, but in reality it was finished and ready the following afternoon.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Warmest regards, Hotel Santika Premiere Kota Harapan Indah Bekasi Thank you for taking the time to share your experience of your stay at Hotel Santika Premiere Kota Harapan Indah Bekasi. We are very glad that you enjoyed your stay with us. We apologize for any inconvenience you experienced regarding some of our facilities which are currently under renovation. We are working on improvements to improve our service quality and comfort for future guests. We also apologize for any inconvenience caused with our laundry service. We have acknowledged your feedback and will use it to evaluate our team so that we can serve you better based on the information you have provided. We appreciate your feedback and look forward to welcoming you back again with an even better experience in the future. Best regards, Management
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sugeng
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The 3 night stay was very pleasant, around the hotel there are many restaurants, both traditional and modern food, quite accessible on foot.
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Accommodation's Reply
21 Oct 2025
Dear Sugeng, Warmest Greeting from Hotel Santika Premiere Kota Harapan Indah - Bekasi, Thank you for sharing your 3-night stay experience at Hotel Santika Premiere Kota Harapan Indah Bekasi. We’re delighted to know that you had a pleasant stay and enjoyed the variety of dining options around the hotel, all within walking distance. Your kind feedback means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you again soon. Warm regards, Management
P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice and comfortable place, I like the hotel, good service.
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Accommodation's Reply
21 Oct 2025
Dear Mr. P*i, Warmest regards, Hotel Santika Premiere Kota Harapan Indah – Bekasi We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback. Your feedback and compliments are very valuable to us as they are an important input in order to improve the quality of our products and services. Thank you once again for all your comments and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will continue to be your choice when visiting Kota Bekasi. Sincerely, The Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 5 week(s) ago
Good location, close to several malls. The reservation process via WA was quite slow in responding, but check-in and check-out went smoothly. The staff were very friendly and helpful. Hope the hotel can improve its facilities, as the lift buttons are quite hard to press. The biggest downside was a lot of mosquitoes in the lobby area, even during dinner at the lobby restaurant.
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Accommodation's Reply
21 Oct 2025
Dear G***t, Warmest Greeting from Hotel Santika Premiere Kota Harapan Indah - Bekasi, Thank you for your review and for choosing Hotel Santika Premiere Kota Harapan Indah Bekasi. We're glad to hear you enjoyed our strategic location and experienced smooth check-in and check-out processes. We truly appreciate your kind words about our friendly and helpful staff. We also apologize for the slow response during the reservation process via WhatsApp. Your feedback is important to us, and we will work to improve our responsiveness moving forward. We hope to welcome you back again soon. Warm regards, Management
S***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel staff is nice and friendly. Good service.
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Accommodation's Reply
21 Oct 2025
Dear Sir/Madam, With best regards, Hotel Santika Premiere Kota Harapan Indah – Bekasi would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to give us your feedback and comments. Your feedback and compliments are highly appreciated as we will continue to improve the quality of our products and services. Thank you once again for all your comments and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will continue to be your choice when visiting Kota Bekasi. Sincerely, The Management
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A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hot water in the bathroom is not working properly.
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Accommodation's Reply
21 Oct 2025
Dear A*s, Thank you for taking the time to share your experience at Hotel Santika Premiere Kota Harapan Indah – Bekasi. We appreciate your feedback as it will serve as a valuable feedback for us to improve our service quality. We sincerely apologize for the inconvenience you experienced regarding the hot water supply in the bathroom. We understand that this issue has affected your comfort during your stay and we sincerely apologize for the inconvenience. Our technical team has been notified and is working on a corrective action to prevent this from happening again in the future. We are committed to providing the best service to all our guests and we hope to have the opportunity to welcome you back again with an even better experience in the future. Best regards, Hotel Management
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A***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, decent food...
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Accommodation's Reply
15 Sep 2025
Dear Mr/Ms, A*I, Warmest Greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi, We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best Regards, Management
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Aprilia R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The price is very reasonable, the staff is friendly and helpful, and it's affordable. The breakfast is very varied🫶🏼
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Accommodation's Reply
15 Sep 2025
Dear Mrs. Aprilia R, Warmest Greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi, We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best Regards, Management
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Dessy E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Everything is good according to procedure... When there is a little problem, the staff quickly solves the problem, remains polite & friendly... Good👍
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Accommodation's Reply
15 Sep 2025
Dear Mrs. Dessy E, Warmest Greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi, We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best Regards, Management.
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 9 week(s) ago
About time to improve the hotel facility. Most of the electronic appliances are old. AC not working very good, considering Bekasi weather this need to be the top priority to be improved. Fridge is broken, TV only show local channel, the cable networks also not working (it’s said No Signal). Room is totally not soundproof at all :(. At that time, there was group of family staying in the same floor as us and they kept talking loudly and we even can hear their convos clearly from our room 🤣 However, the price is very cheap with nearby malls, restaurants (great location). Pool also very huge.
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3 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Kota Harapan Indah - Bekasi, Thank you very much for taking the time to share your feedback with us. We truly appreciate your honest review as it helps us identify areas where we need to improve. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the air conditioning, refrigerator, TV channels, and the noise issues. Please rest assured that we take your comments seriously, and we have forwarded your feedback to our relevant departments for immediate review and follow-up actions. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of your expectations this time. we are pleased to know that you appreciated our affordable pricing, convenient location near malls and restaurants, and the spacious swimming pool. Your kind words about these aspects are truly encouraging. Once again, thank you for bringing these matters to our attention. We do hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Management
Yohana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's always a transit option, because it's closer to the access and everything is good, so I never know when to choose the Santika Premiere Hotel, number 1 is the breakfast, which is varied and tastes good.
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Accommodation's Reply
21 Aug 2025
Dear Ms. Yohana, Warmest Greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi. We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best Regards, Management.
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Karina K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I often pass by, it turns out the hotel is really nice, the staff are all friendly, the food is delicious, the room is clean, the facilities in the room are super complete, we have plans to celebrate New Year there, besides avoiding traffic jams, it is easy to find places to eat around the hotel
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Accommodation's Reply
01 Aug 2025
Dear Mrs. Karian, Warm greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi. We would like to thank you for choosing to stay at Hotel Santika Premiere Kota Harapan Indah – Bekasi and for taking the time to provide us with your feedback and review. Your suggestions and praise are very valuable to us as input to further improve the quality of our products and services. Once again, thank you very much for all your input and we hope that Hotel Santika Premiere Kota Harapan Indah – Bekasi will remain your choice when visiting Bekasi City. Best regards, Management.
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Tita R.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 15 week(s) ago
I stayed there because there was a family event there. During my two-day stay, the only thing that made me uncomfortable was the lighting in the room was too dim, and the hot water wasn't very strong. The shower also didn't spray far enough; the water flowed too low, so my body hit the bottom faucet. The rest of the place was good. The service was very friendly. The food was quite delicious. The swimming pool was very large, even though the children's area was being renovated. It remained large.
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Accommodation's Reply
23 Jul 2025
Dear Ms. Tita, Thank you for sharing your experience staying at our hotel during a family event. We are pleased to know that Ms. Tita R was satisfied with our friendly service, the taste of our food, and our swimming pool facilities. However, we also apologize for any inconvenience related to the room lighting, hot water, and comfort when using the shower. We greatly appreciate your feedback and have forwarded it to the relevant team for future evaluation and improvement. We look forward to welcoming you back again in the future for a better and more comfortable stay. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah – Bekasi
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Y***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 17 week(s) ago
The hotel staff is friendly, the atmosphere is comfortable, only the taste of the food at breakfast is lacking in my opinion
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2 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. Y*i. Warm greetings from Hotel Santika Premiere Kota Harapan Indah - Bekasi. Thank you for your review and appreciation, especially for the friendliness of the staff and the comfortable atmosphere of the hotel. We apologize if the taste of the food at breakfast did not meet your expectations. This feedback is very important to us and we will forward it to the relevant team for evaluation and quality improvement in the future. We hope to welcome you back with a more satisfying stay. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah - Bekasi
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Idal I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is friendly and responsive.
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2 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr./Mrs. Idal I, Warm greetings from Hotel Santika Premiere Kota Harapan Indah - Bekasi. Thank you for your appreciation of the friendliness and responsiveness of our staff. We are very pleased to be able to provide the best service for you during your stay. We look forward to your return visit to Hotel Santika Premiere Kota Harapan Indah - Bekasi. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah - Bekasi.
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ARIS H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Overall satisfied, maybe need to be improved especially for the breakfast menu & public area. Thank you very much for helping with everything from check in, breakfast to check out, everything was easy
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Accommodation's Reply
23 Jul 2025
Dear Mr. Aris H. Warmest greetings from Hotel Santika Premiere Kota Harapan Indah – Bekasi, Thank you for your review and appreciation. We are pleased to hear that the entire process from check-in, breakfast, to check-out was easy and enjoyable. Your feedback regarding improvements to the breakfast menu and public areas is highly appreciated and will be our focus to continuously improve the quality of service and facilities. We look forward to welcoming you back on your next visit with an even better experience. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah – Bekasi
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Nice hotel, friendly staff, good food...grand ballroom
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Accommodation's Reply
23 Jul 2025
Dear Ms. R*a, Warm greetings from Hotel Santika Premiere Kota Harapan Indah - Bekasi, Thank you for your compliments regarding our hotel, the friendliness of our staff, the quality of our food, and our magnificent ballroom. We are very happy to know that you enjoyed your stay here. We look forward to your return visit to Hotel Santika Premiere Kota Harapan Indah - Bekasi. Sincerely, Management of Hotel Santika Premiere Kota Harapan Indah - Bekasi
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