ibis Surabaya City Center

Hotels
8.6
/10
Very Good
3,775 reviews

What Guests Say About Their Stay

Distance To City Center (189)
Staff Friendliness (176)
Bedroom (158)
Accessibility (141)
Monica
10.0
/ 10
The staff was very kind, accommodating, and polite. The room was tidy and clean. Everything is perfect! I love it! 🥹🫶🏻
N***i
8.5
/ 10
All is very good: location, room comfort, cleanliness, and the view from the hotel window. Recommended.
M***d
9.1
/ 10
I have a pleasant experience during my stay at Ibis Center Surabaya. The scent of the room is good. It is relaxing. It is easy to go everywhere from this hotel. It is so close to Tunjungan Plaza and some City Center Spots. It is recommended to stay at this hotel.
Nita S.
9.7
/ 10
Besides the strategic location, the friendly and helpful staff, the cleanliness of the room and hotel, what I like most is unlimited water to drink. The hotel provides a water dispenser with cool and hot water, so a person like me who always drinks warm water will feel comfortable. Really worth the price, and nice to stay at Ibis Surabaya City Center. Will be back again here for my travel to Surabaya. Thank You Ibis Surabaya City Center 👍🏼
Maya D.
8.5
/ 10
I recently stayed at Ibis City Center Surabaya for a one-week family trip, booking two rooms, and the experience was delightful. From the moment we arrived, the staff was warm, welcoming, and accommodating, ensuring that all our needs were met promptly. The rooms were clean, comfortable, and well-equipped, providing a cozy retreat after a day of exploring the city. The housekeeping service was consistent and thorough, keeping the rooms spotless throughout our stay. The modern design and thoughtful amenities made our stay even more enjoyable. The location of the hotel is fantastic, right in the heart of Surabaya, making it incredibly convenient to access popular attractions, dining spots, and shopping centers. Despite being centrally located, the rooms were quiet, offering a peaceful night's rest for the entire family. We also appreciated the hotel's breakfast buffet, which offered a good variety of delicious options, catering to different tastes and preferences. The staff in the dining area were friendly and attentive, ensuring a pleasant dining experience. Overall, Ibis City Center Surabaya exceeded our expectations, combining excellent service, comfort, and value for money. I would highly recommend this hotel for anyone visiting Surabaya, whether for a family trip or a business stay.
In the Area
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Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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Express check-out
24-hour Receptionist
ibis Surabaya City Center is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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ibis Surabaya City Center Rates per Night

ibis Surabaya City Center room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best ibis Surabaya City Center hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

ibis Surabaya City Center Location & Address

ibis Surabaya City Center is located at Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96, Genteng, Surabaya, Jawa Timur, Indonesia, 60271. It's situated in the Surabaya area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately 4 km from the city center.

How to go to ibis Surabaya City Center from Airport

Need to figure out the best way to get to ibis Surabaya City Center from Juanda International Airport (SUB)? Don't worry, we've got you covered! Here are a few options for your hotel transfer, ranging from the quickest to the most budget-friendly.

  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find plenty of taxis waiting outside the airport terminals. The journey to ibis Surabaya City Center typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available in Surabaya. Simply book a ride through the app, and a driver will pick you up from the designated area at the airport. This is often a more affordable alternative to taxis.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus offers a very affordable way to reach the city center. From there, you can take a local taxi or Ride Hailing to the hotel. This option takes longer but is kind to your wallet.
  • Private Airport Transfer (Pre-Booked Comfort):

    Many companies offer pre-booked private airport transfers. This ensures a hassle-free experience, with a driver waiting for you upon arrival.

Tips:

For the most convenient route, consider using a Ride Hailing service. It offers a good balance of cost and convenience, and you can track your driver's location in real-time.

ibis Surabaya City Center Reviews & Summary

Want to know all about ibis Surabaya City Center before you book? You're in the right place! Hotel reviews can give you a great insight into what to expect during your stay. This hotel consistently receives positive feedback for its convenient location and friendly service.

Guests love the hotel's central location, making it easy to explore Surabaya's attractions and culinary delights. The comfortable rooms and helpful staff are also frequently praised. A standout feature is the rooftop pool, offering stunning city views. Here's what one happy guest had to say: "Excellent location, clean rooms, and a fantastic rooftop pool. The staff were incredibly helpful and made my stay very enjoyable!"

ibis Surabaya City Center Room Types Available

Choosing the right hotel room type can make all the difference to your stay. At ibis Surabaya City Center, you'll find a variety of categories of hotel rooms to suit your needs. From cosy standard rooms to more spacious options, there's something for everyone.

  • Standard Room:

    These rooms offer comfortable accommodation with a double or twin beds. Non-smoking rooms are available.
  • Superior Room:

    Slightly larger than the standard rooms, these offer extra space and enhanced amenities. Some rooms offer city views.
  • Family Room:

    Ideal for families, these rooms feature a double bed and a sofa bed.
  • Connecting Rooms:

    Perfect for larger families or groups, these rooms offer the convenience of connecting doors.
  • Accessible Rooms:

    Designed for guests with mobility needs, these rooms feature wider doorways and adapted bathrooms.

Please note that ibis Surabaya City Center is not a pet-friendly hotel.

Hotel Facilities in ibis Surabaya City Center

Looking for a hotel with great amenities? ibis Surabaya City Center offers a range of hotel facilities to make your stay comfortable and enjoyable. Whether you're travelling for business or leisure, you'll find everything you need right here.

  • Swimming Pool:

    Take a dip in the refreshing outdoor swimming pool, open from 7 AM to 7 PM.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center, open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the hotel's restaurant, offering a variety of local and international dishes.
  • Meeting Rooms:

    Host your business events in the hotel's modern meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • 24-Hour Reception:

    The friendly reception staff are available 24/7 to assist you with any queries.

Hotel Buffet or Restaurant/Cafe in ibis Surabaya City Center

Craving a delicious meal without leaving the hotel? ibis Surabaya City Center boasts a fantastic hotel restaurant and cafe, offering a range of culinary delights. Whether you're in the mood for a hearty buffet or a quick coffee, you'll find it all here.

  • ibis Kitchen Restaurant:

    This restaurant serves a buffet breakfast, lunch, and dinner, featuring a mix of Indonesian and international cuisine. Expect to pay around SGD 20 per person for the buffet dinner. Opening hours are 6 AM to 10 PM.
  • Lobby Cafe:

    Perfect for a quick coffee or snack, the lobby cafe offers a selection of pastries, sandwiches, and beverages. Opening hours are 7 AM to 11 PM.

Don't miss the restaurant's signature dish, Nasi Goreng Ibis, a flavorful Indonesian fried rice.

ibis Surabaya City Center Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? ibis Surabaya City Center offers convenient airport pick-up services. This is a great option if you want a smooth and stress-free arrival.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. You'll need to provide your flight details, including your arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport. You can book the airport transfer by contacting the hotel directly via phone or email.

Nearby MRT Station & Bus Stops

Getting around Surabaya is easy with the city's public transport system. If you're looking for MRT nearby or bus stops nearby, you'll find several options within easy reach of ibis Surabaya City Center.

  • MRT Station:

    The nearest MRT station is the Pasar Turi Station, approximately 3 km from the hotel.
  • Bus Stops:

    Several bus stops are located along Jalan Basuki Rahmat, the main road near the hotel.

To use the public transport system, you'll need to purchase an e-money card, available at convenience stores and MRT stations. The card can be topped up with credit and used to pay for fares on both the MRT and buses.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go that are perfect for kids. From zoos to water parks, there's plenty of stuff to see nearby.

  • Surabaya Zoo:

    Get up close and personal with a variety of animals at Surabaya Zoo, located approximately 7 km from the hotel. Entry price is around SGD 5 per person.
  • Kenjeran Beach:

    Enjoy a day at the beach at Kenjeran Beach, located approximately 10 km from the hotel. Entry is free.
  • Suroboyo Carnival Park:

    Have fun at Suroboyo Carnival Park, a theme park with rides and attractions for all ages, located approximately 12 km from the hotel. Entry price is around SGD 10 per person.
  • House of Sampoerna:

    Visit the House of Sampoerna, a museum dedicated to the history of the Sampoerna cigarette factory, located approximately 5 km from the hotel. Entry is free.
  • Heroes Monument:

    Learn about Indonesia's history at the Heroes Monument, a memorial dedicated to the heroes of the Indonesian National Revolution, located approximately 3 km from the hotel. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near ibis Surabaya City Center (Surabaya)

Craving some delicious nearby dining options? Surabaya is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Whether you're looking for a cosy cafe or some authentic street food, you'll find it all near ibis Surabaya City Center.

Cafes/Restaurants:

  • Excelso Coffee:

    Enjoy a cup of coffee and a light meal at Excelso Coffee, a popular coffee chain in Indonesia.
  • Bon Ami Restaurant:

    Indulge in delicious Indonesian and international dishes at Bon Ami Restaurant.
  • McDonald's:

    Grab a quick and familiar meal at McDonald's.

Local Street Food:

  • Nasi Goreng:

    Try the classic Indonesian fried rice, Nasi Goreng.
  • Sate:

    Sample the delicious grilled meat skewers, Sate.
  • Rawon:

    Savour the rich and flavorful beef soup, Rawon.
  • Tahu Tek Tek:

    Enjoy the tasty tofu and egg dish, Tahu Tek Tek.
  • Lontong Balap:

    Try the unique rice cake and bean sprout dish, Lontong Balap.

Shopping places near ibis Surabaya City Center (Surabaya)

Need to indulge in some retail therapy? Surabaya offers a variety of nearby shopping destinations, from modern malls to traditional markets. Whether you're looking for dept stores near me or unique souvenirs, you'll find it all here.

  • Tunjungan Plaza:

    Shop for a wide range of international and local brands at Tunjungan Plaza, one of Surabaya's largest shopping malls.
  • Grand City Mall:

    Explore a variety of shops and restaurants at Grand City Mall.
  • Pasar Atom:

    Experience the hustle and bustle of Pasar Atom, a traditional market selling everything from clothing to electronics.

Other Places to Stay Near ibis Surabaya City Center

Looking for alternative accommodations? Surabaya offers a variety of hotels to suit all budgets and preferences. Whether you're looking for a luxury five star hotels near me or an affordable hotels nearby, you'll find plenty of options.

Luxury/5-Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    Experience luxury and impeccable service at Shangri-La Hotel, Surabaya.
  • JW Marriott Hotel Surabaya:

    Enjoy a world-class stay at JW Marriott Hotel Surabaya.
  • The Westin Surabaya:

    Indulge in a luxurious experience at The Westin Surabaya.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    Enjoy a comfortable and convenient stay at Wyndham Surabaya.
  • Four Points by Sheraton Surabaya:

    Experience a relaxing stay at Four Points by Sheraton Surabaya.
  • Hotel Ciputra World Surabaya:

    Stay in the heart of the city at Hotel Ciputra World Surabaya.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    Enjoy a budget-friendly stay at Pop! Hotel Gubeng Surabaya.
  • Amaris Hotel Embong Malang Surabaya:

    Experience a comfortable and affordable stay at Amaris Hotel Embong Malang Surabaya.
  • Quest Hotel Surabaya:

    Stay in a convenient location at Quest Hotel Surabaya.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at ibis Surabaya City Center? With its convenient location, comfortable rooms, and excellent facilities, it's the perfect choice for your trip to Surabaya. Don't miss out on the best hotel availability – book your room today!

Whether you're travelling for business or leisure, ibis Surabaya City Center offers everything you need for a memorable stay. Make your hotel reservations now and experience the best of Surabaya. Book your room through Traveloka for exclusive deals and discounts!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby on Traveloka today!

All facilities in ibis Surabaya City Center

Others ibis Surabaya City Center
Others

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Express check-out
  • 24-hour Receptionist

Accommodation Policy & General Information in ibis Surabaya City Center

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in ibis Surabaya City Center
8
Another facilities in ibis Surabaya City Center
Parking, WiFi in public area, Express check-out, 24-hour Receptionist

Frequently asked question in ibis Surabaya City Center

What is normal check-in & check-out time at ibis Surabaya City Center?
The standard check-in time at ibis Surabaya City Center is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Surabaya City Center
ibis Surabaya City Center has a 3.0-star rating.
How many floors does ibis Surabaya City Center have?
ibis Surabaya City Center has 8.
Are there any parking spots at ibis Surabaya City Center ?
Yes: Yes, there are parking spots at ibis Surabaya City Center
What do past guests say about ibis Surabaya City Center?
ibis Surabaya City Center is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in ibis Surabaya City Center

Overall Ratings & Reviews ibis Surabaya City Center

Traveloka (3,696)
Other sources (79)
8.6
Very Good
From 3,696 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.6

People often mention about ibis Surabaya City Center
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Staff Friendliness (117)
Distance to City Center (116)
Ambiance (102)
Bedroom (102)
Bathroom (93)
Surroundings (92)
Hotel Area (91)
Accessibility (87)
Room Space (81)
Check-in/out Time (64)
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Traveler Reviews ibis Surabaya City Center

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The staff is the best!❤️
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for choosing to stay at Ibis Surabaya City Center and for sharing your valuable feedback. We are very happy to receive your positive feedback and will pass it on to our team. Your feedback is valuable to all of us and helps us to continuously improve the quality of our services. Thank you for sharing your valuable experience. Thank you! General Manager Ngurah Sedana
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f***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Nice to stay here, near to access to anywhere... Great staff, very helpful.
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly and professional staff. Cleanliness is number one.
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at ibis Surabaya City Center. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Ngurah Sedana General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Keep the atmosphere of the good work
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for your feedback and for staying with us. We apologize for the bathroom not being completely dry upon your arrival, this does not reflect our usual housekeeping standards, and we will address it with the team to ensure better attention to detail. We’re glad to hear that aside from that, your overall experience was positive. We appreciate your comments and hope to welcome you back soon for an even more comfortable stay. Warm regards, Ngurah Sedana General Manager
U***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
Yesterday, the bathroom was still a bit wet. Other than that, overall, it was pretty good.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for your feedback and for staying with us. We apologize for the bathroom not being completely dry upon your arrival, this does not reflect our usual housekeeping standards, and we will address it with the team to ensure better attention to detail. We’re glad to hear that aside from that, your overall experience was positive. We appreciate your comments and hope to welcome you back soon for an even more comfortable stay. Warm regards, Ngurah Sedana General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
I asked for high floor but was given room on the 3rd floor instead, while staying with an elderly aunt, every night we heard a loud sound coming from outside the hotel, starting from 10pm to 4am. We stayed for 4 nights and ended up with having lack of sleep, wondering how come the club is able to operate daily with such a timing
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Accommodation's Reply
09 Oct 2025
Dear Valuable Guest, Thank you for taking the time to share your recent experience with us. I’m very sorry to hear that your stay did not meet your expectations, especially given that you were traveling with your elderly aunt. We regret that we were unable to accommodate your request for a higher-floor room. While we do our best to fulfill all guest preferences, room assignments are sometimes limited by availability at the time of check-in. I sincerely apologize for the noise disturbance you experienced each night. We understand how frustrating it must have been to deal with that level of disruption, particularly during your four-night stay. Please know that we are aware of the issue and are in ongoing communication with the neighboring establishment regarding the noise levels during late hours. We’re also exploring all possible steps to reduce its impact on our guests' comfort. Your rest and well-being are very important to us, and I truly regret that we were not able to provide you with the quiet and relaxing stay you expected. We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a much more comfortable experience. Warm regards, Ngurah Sedana General Manager
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Excellent, sorry the photo taken is not appropriate because when I was reviewing I was outside the hotel
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Accommodation's Reply
09 Oct 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Excellent, sorry the photo is not appropriate because during the review we were outside the hotel.
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Accommodation's Reply
09 Oct 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, clean, quiet.
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Accommodation's Reply
09 Oct 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager.
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
Got a room on the first floor with no city view. Probably because I booked through Traveloka, not the hotel itself. The only sanitary items were toothbrushes and toothpaste. Soap and shampoo were in the bathroom. There was no coffee, tea, or sugar in the room. Bottled water was not provided. Drinking water had to be obtained from the gallon jug in the hotel hallway. You could borrow an iron if you needed it.
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Accommodation's Reply
09 Oct 2025
Dear guest? Thank you for your review and feedback. We apologize if your stay did not fully meet your expectations. Regarding room assignments, we do arrange based on availability at check-in. For sanitary kits, we provide basic equipment free of charge by contacting the operator and are continuously striving to improve guest comfort. Coffee, tea, and gallon water are provided as part of our initiative to reduce the use of single-use plastic, but we take your feedback regarding comfort. We are also pleased to know that an iron is available for borrowing if needed. Your feedback is very valuable for us to continue improving our service. We hope to welcome you back with an even better experience in the future. Best regards, Ngurah Sedana, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel and rooms are clean, water is also provided.
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Accommodation's Reply
30 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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Jeky S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, recommended. Good food, clean rooms.
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Accommodation's Reply
30 Sep 2025
Dear Jeky S., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The bedroom is too tiny for family with one child,no fridge,not soundproof.It might be suitable for youth who doesn't need peaceful sleep.But the staff have such very good manners and helpful.
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Accommodation's Reply
30 Sep 2025
Dear Valuable Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind words about our staff, we’re pleased to hear that their service made a positive impact on your stay. We’re sorry to hear that the room did not fully meet your expectations, particularly in terms of size, soundproofing, and amenities. Your comments are very valuable to us, and we will take them into consideration as we continue to improve our guest experience. Should your travels bring you back to the area, we would be happy to recommend a room category that may better suit your family’s needs. Thank you again for your feedback, and we hope to have the opportunity to welcome you again in the future. Warm regards, Ngurah Sedana General Manager
denar m.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Great location. But the bedsheets are not white, they are a bit broken white (read: kumal).
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Accommodation's Reply
25 Sep 2025
Dear Denar M, Thank you for your review. We're delighted to hear that you enjoyed our hotel's location. Regarding your comment about the color of the bedsheets, we apologize if they didn't meet your expectations. Cleanliness and comfort are our top priorities, and we will review this with our housekeeping team to ensure the quality of the linens remains high. Your feedback means a lot to us, and we look forward to welcoming you back for an even more enjoyable experience in the future. Best regards, Ngurah Sedana, General Manager
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
The room size is sufficient. I just don't like that the room view is on the corner of the building. I can't see anything. The soundproofing is not good because other guests' conversations from the hallway in front of the room can be heard very clearly. The bathroom needs to be updated because it's very old-fashioned. The bed is also uncomfortable, the towels need to be updated too. They are rough and look shabby. There is no coffee and tea like other hotels.. there is only a kettle and cups.
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for taking the time to review your experience with us. We appreciate any feedback you provide, as it greatly helps us improve the quality of our services and facilities. We apologize for any inconvenience you experienced, particularly regarding the room location, sound insulation, bed comfort, bathroom condition, and other amenities. Regarding your concerns about towels, room amenities, and sleeping comfort, we have forwarded these to the relevant team for immediate follow-up and future evaluation. We also noted your feedback regarding additional amenities such as coffee and tea, and will consider them in our service improvement planning. Once again, we apologize for any inconvenience during your stay. We hope to provide you with an even better experience in the future. Sincerely, Ngurah Sedana, General Manager
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y***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Recommended for city area hotels
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Accommodation's Reply
25 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Nice and comfortable hotel, clean
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Accommodation's Reply
25 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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P***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
If I go to Surabaya, I always stay here.
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Accommodation's Reply
25 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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EFI N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Friendly & helpful staff... Strategic location.
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Accommodation's Reply
09 Sep 2025
Dear Efi n., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager
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EFI N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is friendly... Strategic location.
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Accommodation's Reply
09 Sep 2025
Dear Efi n., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews ibis Surabaya City Center

Traveloka (3,696)
Other sources (79)
8.6
Very Good
From 3,696 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.6

People often mention about ibis Surabaya City Center
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Staff Friendliness (117)
Distance to City Center (116)
Ambiance (102)
Bedroom (102)
Bathroom (93)
Surroundings (92)
Hotel Area (91)
Accessibility (87)
Room Space (81)
Check-in/out Time (64)
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Traveler Reviews ibis Surabaya City Center

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The staff is the best!❤️
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for choosing to stay at Ibis Surabaya City Center and for sharing your valuable feedback. We are very happy to receive your positive feedback and will pass it on to our team. Your feedback is valuable to all of us and helps us to continuously improve the quality of our services. Thank you for sharing your valuable experience. Thank you! General Manager Ngurah Sedana
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f***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Nice to stay here, near to access to anywhere... Great staff, very helpful.
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly and professional staff. Cleanliness is number one.
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at ibis Surabaya City Center. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Ngurah Sedana General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Keep the atmosphere of the good work
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for your feedback and for staying with us. We apologize for the bathroom not being completely dry upon your arrival, this does not reflect our usual housekeeping standards, and we will address it with the team to ensure better attention to detail. We’re glad to hear that aside from that, your overall experience was positive. We appreciate your comments and hope to welcome you back soon for an even more comfortable stay. Warm regards, Ngurah Sedana General Manager
U***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
Yesterday, the bathroom was still a bit wet. Other than that, overall, it was pretty good.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for your feedback and for staying with us. We apologize for the bathroom not being completely dry upon your arrival, this does not reflect our usual housekeeping standards, and we will address it with the team to ensure better attention to detail. We’re glad to hear that aside from that, your overall experience was positive. We appreciate your comments and hope to welcome you back soon for an even more comfortable stay. Warm regards, Ngurah Sedana General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
I asked for high floor but was given room on the 3rd floor instead, while staying with an elderly aunt, every night we heard a loud sound coming from outside the hotel, starting from 10pm to 4am. We stayed for 4 nights and ended up with having lack of sleep, wondering how come the club is able to operate daily with such a timing
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Accommodation's Reply
09 Oct 2025
Dear Valuable Guest, Thank you for taking the time to share your recent experience with us. I’m very sorry to hear that your stay did not meet your expectations, especially given that you were traveling with your elderly aunt. We regret that we were unable to accommodate your request for a higher-floor room. While we do our best to fulfill all guest preferences, room assignments are sometimes limited by availability at the time of check-in. I sincerely apologize for the noise disturbance you experienced each night. We understand how frustrating it must have been to deal with that level of disruption, particularly during your four-night stay. Please know that we are aware of the issue and are in ongoing communication with the neighboring establishment regarding the noise levels during late hours. We’re also exploring all possible steps to reduce its impact on our guests' comfort. Your rest and well-being are very important to us, and I truly regret that we were not able to provide you with the quiet and relaxing stay you expected. We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a much more comfortable experience. Warm regards, Ngurah Sedana General Manager
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Excellent, sorry the photo taken is not appropriate because when I was reviewing I was outside the hotel
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Accommodation's Reply
09 Oct 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Excellent, sorry the photo is not appropriate because during the review we were outside the hotel.
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Accommodation's Reply
09 Oct 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, clean, quiet.
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Accommodation's Reply
09 Oct 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager.
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
Got a room on the first floor with no city view. Probably because I booked through Traveloka, not the hotel itself. The only sanitary items were toothbrushes and toothpaste. Soap and shampoo were in the bathroom. There was no coffee, tea, or sugar in the room. Bottled water was not provided. Drinking water had to be obtained from the gallon jug in the hotel hallway. You could borrow an iron if you needed it.
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Accommodation's Reply
09 Oct 2025
Dear guest? Thank you for your review and feedback. We apologize if your stay did not fully meet your expectations. Regarding room assignments, we do arrange based on availability at check-in. For sanitary kits, we provide basic equipment free of charge by contacting the operator and are continuously striving to improve guest comfort. Coffee, tea, and gallon water are provided as part of our initiative to reduce the use of single-use plastic, but we take your feedback regarding comfort. We are also pleased to know that an iron is available for borrowing if needed. Your feedback is very valuable for us to continue improving our service. We hope to welcome you back with an even better experience in the future. Best regards, Ngurah Sedana, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel and rooms are clean, water is also provided.
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Accommodation's Reply
30 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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Jeky S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, recommended. Good food, clean rooms.
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Accommodation's Reply
30 Sep 2025
Dear Jeky S., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The bedroom is too tiny for family with one child,no fridge,not soundproof.It might be suitable for youth who doesn't need peaceful sleep.But the staff have such very good manners and helpful.
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Accommodation's Reply
30 Sep 2025
Dear Valuable Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind words about our staff, we’re pleased to hear that their service made a positive impact on your stay. We’re sorry to hear that the room did not fully meet your expectations, particularly in terms of size, soundproofing, and amenities. Your comments are very valuable to us, and we will take them into consideration as we continue to improve our guest experience. Should your travels bring you back to the area, we would be happy to recommend a room category that may better suit your family’s needs. Thank you again for your feedback, and we hope to have the opportunity to welcome you again in the future. Warm regards, Ngurah Sedana General Manager
denar m.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Great location. But the bedsheets are not white, they are a bit broken white (read: kumal).
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Accommodation's Reply
25 Sep 2025
Dear Denar M, Thank you for your review. We're delighted to hear that you enjoyed our hotel's location. Regarding your comment about the color of the bedsheets, we apologize if they didn't meet your expectations. Cleanliness and comfort are our top priorities, and we will review this with our housekeeping team to ensure the quality of the linens remains high. Your feedback means a lot to us, and we look forward to welcoming you back for an even more enjoyable experience in the future. Best regards, Ngurah Sedana, General Manager
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
The room size is sufficient. I just don't like that the room view is on the corner of the building. I can't see anything. The soundproofing is not good because other guests' conversations from the hallway in front of the room can be heard very clearly. The bathroom needs to be updated because it's very old-fashioned. The bed is also uncomfortable, the towels need to be updated too. They are rough and look shabby. There is no coffee and tea like other hotels.. there is only a kettle and cups.
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for taking the time to review your experience with us. We appreciate any feedback you provide, as it greatly helps us improve the quality of our services and facilities. We apologize for any inconvenience you experienced, particularly regarding the room location, sound insulation, bed comfort, bathroom condition, and other amenities. Regarding your concerns about towels, room amenities, and sleeping comfort, we have forwarded these to the relevant team for immediate follow-up and future evaluation. We also noted your feedback regarding additional amenities such as coffee and tea, and will consider them in our service improvement planning. Once again, we apologize for any inconvenience during your stay. We hope to provide you with an even better experience in the future. Sincerely, Ngurah Sedana, General Manager
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y***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Recommended for city area hotels
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Accommodation's Reply
25 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Nice and comfortable hotel, clean
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Accommodation's Reply
25 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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P***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
If I go to Surabaya, I always stay here.
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Accommodation's Reply
25 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager
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EFI N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Friendly & helpful staff... Strategic location.
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Accommodation's Reply
09 Sep 2025
Dear Efi n., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager
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EFI N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is friendly... Strategic location.
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Accommodation's Reply
09 Sep 2025
Dear Efi n., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager
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