Java Lotus Hotel Jember

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8.7
Very Good
1,722 reviews

What Guests Say About Their Stay

abagus w.

10.0
/ 10
A wonderful stay at Java Lotus Hotel! The highlight for us was definitely the food. makanKOE Restaurant serves up an excellent breakfast buffet with a great mix of fresh Indonesian archipelago dishes and Western options. The local Jemberese dishes were a fantastic touch. The rooms were comfortable, the staff was accommodating, and the rooftop pool area is beautiful. Bagus and I would absolutely book here again.

Verified Traveler

10.0
/ 10
Really enjoyed staying here, we will stay here again next time. With adequate facilities there is a fitness room and also clean rooms, the vibes are really good, only one of the pillows is flat, but overall I really like it.
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A***e

8.5
/ 10
Very nice, everything was clean, and the staff were very friendly. It was a great choice for a hotel in Jember, close to where I was going, just a 10-minute drive away. The city view was stunning.
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D***n

9.7
/ 10
Very good place and location. A fair price. The pool is an absolute cinema to see the sunset clearly.

Yusna M.

8.5
/ 10
From check-in to check-out, everything went smoothly. The room was comfortable, the breakfast was varied, and the staff was friendly. If I ever return to Jember, I'll definitely stay at the Java Lotus Hotel again.
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In the Area
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Jl. Gatot Subroto No.47 Kaliwates, Kaliwates, Jember, Jawa Timur, Indonesia, 68131

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Java Lotus Hotel Jember is located in area / city Kaliwates. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Java Lotus Hotel Jember

Jl. Gatot Subroto No.47 Kaliwates, Kaliwates, Jember, Jawa Timur, Indonesia, 68131
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Lobby Java Lotus Hotel Jember
Lobby 2 Java Lotus Hotel Jember

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Java Lotus Hotel Jember Rates per Night

Java Lotus Hotel Jember room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Java Lotus Hotel Jember hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Java Lotus Hotel Jember Location & Address

Java Lotus Hotel Jember is located at Jl. Gatot Subroto No.47 Kaliwates, Kaliwates, Jember, Jawa Timur, Indonesia, 68131 , Jl. Gatot Subroto No. 50, Jember, East Java, Indonesia. It's situated in the central Jember area of Indonesia, making it a convenient base for exploring the city. The hotel is approximately 2 km from the city center.

How to go to Java Lotus Hotel Jember from Airport

Arriving at the airport and need a hotel transfer to Java Lotus Hotel Jember? Getting from the airport to the hotel is straightforward, with several options available. Here's a breakdown to help you choose the best route:

  • Taxi (Most Direct): A taxi from Notohadinegoro Airport (JBB) to Java Lotus Hotel Jember is the most direct option. You can find taxis readily available outside the arrival terminal. The journey typically takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient): Ride Hailing services are available in Jember. You can book a ride through the Traveloka app upon arrival. This option offers a fixed price and can be more convenient than negotiating with a taxi driver.
  • Airport Shuttle (Pre-booked): Check if Java Lotus Hotel Jember offers an airport shuttle service. This usually requires pre-booking but can be a hassle-free option, especially if you're arriving late at night or with a lot of luggage.
  • Public Transportation (Budget-Friendly): While not the most direct, you can take a Damri bus from the airport to Jember's main bus terminal and then take a local transport (Angkot) or Ride Hailing to the hotel. This is the most affordable option but requires more time and effort.

Tips: For the most convenient route, consider pre-booking an airport shuttle or using a Ride Hailing service through Traveloka. This ensures a smooth and stress-free transfer to Java Lotus Hotel Jember.

Java Lotus Hotel Jember Reviews & Summary

Looking for all about hotel Java Lotus Hotel Jember? Java Lotus Hotel Jember consistently receives positive hotel reviews for its comfortable accommodations, excellent service, and convenient location. Guests appreciate the hotel's modern amenities and its proximity to Jember's attractions.

What guests love about the hotel is its friendly staff, clean rooms, and delicious breakfast buffet. The hotel's standout feature is its rooftop pool, which offers stunning views of the city. The hotel also boasts a well-equipped fitness center and a relaxing spa.

Here's a short, positive review to encourage bookings: "A fantastic stay! The staff were incredibly helpful, the room was spotless, and the rooftop pool was a dream. Highly recommend Java Lotus Hotel Jember for anyone visiting Jember."

Java Lotus Hotel Jember Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Java Lotus Hotel Jember offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

  • Deluxe Room: These rooms offer comfortable accommodation with a choice of king or twin beds. Some Deluxe Rooms offer city views. Non-smoking rooms are available.
  • Executive Room: Slightly larger than the Deluxe Rooms, the Executive Rooms offer additional space and amenities, such as a work desk and a seating area. Some rooms have bathtubs.
  • Lotus Suite: The Lotus Suites are the most luxurious option, featuring a separate living area, a spacious bedroom, and a large bathroom with a bathtub and bidet.
  • Family Room: Designed for families, these rooms offer ample space and can accommodate extra beds or cots.

Java Lotus Hotel Jember is not a pet-friendly hotel. Please check with the hotel directly for the most up-to-date information.

Hotel Facilities in Java Lotus Hotel Jember

When choosing a hotel, it's important to consider the hotel amenities available. Java Lotus Hotel Jember offers a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. Here's a list of what you can expect:

  • Swimming Pool: Enjoy a refreshing dip in the hotel's outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center: Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa: Relax and rejuvenate at the hotel's spa, offering a variety of treatments and massages. Extra fees apply.
  • Restaurant: Indulge in delicious meals at the hotel's restaurant, serving a range of local and international cuisine.
  • Kids' Club: Keep the little ones entertained at the hotel's Kids' Club, offering a variety of activities and games.
  • Business Center: Stay connected and productive with the hotel's business center, offering printing and photocopying services.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Java Lotus Hotel Jember

Food is an important part of any travel experience, and Java Lotus Hotel Jember offers several dining options to satisfy your cravings. Whether you're looking for a hearty hotel buffet or a quick bite at the hotel cafe, you'll find something to suit your taste.

  • Lotus Restaurant: The hotel's main restaurant, Lotus Restaurant, serves a variety of Indonesian and international dishes. The hotel buffet breakfast is available daily from 6:00 AM to 10:00 AM, priced at approximately SGD 15 per person.
  • The Lounge: Enjoy a relaxing afternoon tea or evening cocktails at The Lounge. Open daily from 10:00 AM to 11:00 PM.
  • Poolside Bar: Sip on refreshing drinks and enjoy light snacks at the Poolside Bar. Open during pool hours.

The Lotus Restaurant is known for its signature dish, "Nasi Goreng Lotus," a flavorful fried rice dish with a unique blend of spices.

Java Lotus Hotel Jember Airport pickups and How to Book

Looking for hotels with airport shuttle services? Java Lotus Hotel Jember offers a convenient hotel to airport transfer service for its guests. To arrange an airport pick-up, you can contact the hotel directly at least 24 hours in advance. You can find the contact details on Traveloka after booking.

Here are the steps to book an airport pick-up:

  1. Book your stay at Java Lotus Hotel Jember through Traveloka.
  2. Contact the hotel directly via phone or email.
  3. Provide your flight details, including arrival time and flight number.
  4. Confirm the pick-up location and any additional requirements.

Nearby MRT Station & Bus Stops

Navigating Jember using public transport is relatively easy, with several bus stops nearby. While there isn't an MRT system in Jember, the bus network provides convenient access to various parts of the city. Here's a list of nearby bus stops:

  • Halte Gatot Subroto (50 meters): This bus stop is located directly in front of the hotel, making it extremely convenient.
  • Halte Universitas Jember (1.5 km): Located near the University of Jember, this bus stop serves several routes.
  • Terminal Tawang Alun (5 km): The main bus terminal in Jember, offering connections to other cities in East Java.

To use the public transport system, you can purchase tickets directly on the bus. Cash payments are typically accepted.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Jember and its surrounding areas offer a variety of nearby places to go that are perfect for families and kids. Here are some nearby sightseeing places to consider:

  • Waterboom Jember (5 km): A popular water park with slides, pools, and other water-based activities. Entry price: Approximately SGD 8 per person.
  • Taman Botani Sukorambi (10 km): A beautiful botanical garden with a variety of plants, flowers, and walking trails. Entry price: Approximately SGD 5 per person.
  • Pantai Papuma (40 km): A stunning beach with unique rock formations and clear blue waters. Entry price: Approximately SGD 3 per person.
  • Rembangan Agrotourism (15 km): A scenic agrotourism site offering stunning views, fresh air, and opportunities to pick your own fruits and vegetables. Entry price: Approximately SGD 4 per person.
  • Dira Park Ambulu (30 km): An amusement park with rides, games, and other attractions. Entry price: Approximately SGD 10 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Java Lotus Hotel Jember (Jember)

Exploring the local food scene is a must when visiting Jember. There are plenty of nearby dining options, from cafes and restaurants to local street food vendors. Here are some recommendations for food eatiries near me:

Cafes/Restaurants:

  • Excelso Coffee: A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Mie Gacoan: A trendy noodle restaurant known for its spicy noodle dishes.
  • Pizza Hut: A well-known pizza chain offering a variety of pizzas, pasta, and other Italian dishes.

Local Street Food:

  • Nasi Goreng: Indonesian fried rice, a staple dish.
  • Sate: Grilled meat skewers served with peanut sauce.
  • Gado-Gado: Indonesian salad with peanut sauce.
  • Bakso: Indonesian meatball soup.
  • Rawon: A rich beef soup with a dark, earthy flavor.

Shopping places near Java Lotus Hotel Jember (Jember)

Looking for some retail therapy? Jember offers a variety of nearby shopping options, from malls to local markets. Here are some shops near me to check out:

  • Lippo Plaza Jember: A modern shopping mall with a variety of stores, restaurants, and a cinema.
  • Transmart Jember: A hypermarket offering a wide range of groceries, household goods, and electronics.
  • Pasar Tanjung: A traditional market where you can find fresh produce, local snacks, and handicrafts.

Other Places to Stay Near Java Lotus Hotel Jember

If Java Lotus Hotel Jember is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to consider. Here's a list of some of the best hotel nearby options in different star categories:

Luxury/5–6 Star Hotels Nearby:

There are no 5 or 6-star hotels in Jember. The closest luxury options would be in larger cities like Surabaya or Malang.

4-Star Hotels Nearby:

  • Aston Jember Hotel & Conference Center: A modern hotel with comfortable rooms, a swimming pool, and a restaurant.
  • Hotel Dafam Fortuna Jember: A stylish hotel with a rooftop pool, a fitness center, and a restaurant.
  • Bintang Mulia Hotel Jember: A well-appointed hotel with a swimming pool, a spa, and a restaurant.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

3-Star Hotels Nearby:

  • Hotel Coklat: A charming boutique hotel with a unique chocolate theme.
  • GM21 Hotel Jember: A budget-friendly hotel with clean and comfortable rooms.
  • Hotel Sulawesi Jember: A simple hotel with basic amenities and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Jember is essential for a comfortable and enjoyable experience. Java Lotus Hotel Jember offers a great combination of comfort, convenience, and value, making it an excellent choice for both business and leisure travelers. With its range of amenities, convenient location, and positive reviews, it's a popular option for visitors to Jember.

Don't wait! Check hotel availability and make your hotel reservations today through Traveloka to secure the best rates and ensure a hassle-free booking experience. Whether you're looking for a luxurious suite or a budget-friendly room, Traveloka has a wide range of options to suit your needs. Start planning your trip to Jember now and book cheap hotels in Indonesia or find cheap hotels nearby!

All facilities in Java Lotus Hotel Jember

Bar, Cafe and Lounge Java Lotus Hotel Jember
Bar, Cafe and Lounge
Swimming Pool Java Lotus Hotel Jember
Swimming Pool
Fitness Center Java Lotus Hotel Jember
Fitness Center
Functional Hall Java Lotus Hotel Jember
Functional Hall
Lobby Java Lotus Hotel Jember
Lobby

Transportation

  • Area shuttle
  • Car rental

Food and Drinks

  • Bar
  • Breakfast
  • Cafe
  • Poolside bar

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

General

  • AC
  • Ballroom
  • Non-smoking room
  • Swimming pool
  • Smoking area

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Business Facilities

  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Sports and Recreations

  • Fitness center
  • Table tennis

Accommodation Policy & General Information in Java Lotus Hotel Jember

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Java Lotus Hotel Jember
130
Number of floors in Java Lotus Hotel Jember
9
Another facilities in Java Lotus Hotel Jember
Area shuttle, Car rental, Bar, Breakfast, Cafe

Frequently asked question in Java Lotus Hotel Jember

What are available facilities at Java Lotus Hotel Jember?
There are top facilites at Java Lotus Hotel Jember such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Java Lotus Hotel Jember?
The standard check-in time at Java Lotus Hotel Jember is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Java Lotus Hotel Jember provide breakfast?
Yes, Java Lotus Hotel Jember provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Java Lotus Hotel Jember
Java Lotus Hotel Jember has a 4.0-star rating.
How many floors does Java Lotus Hotel Jember have?
Java Lotus Hotel Jember has 9.
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More Reviews from Other Guests in Java Lotus Hotel Jember

8.7
Very Good
From 1,722 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.6

Location

9.0

Service and Facilites

8.8

People often mention about Java Lotus Hotel Jember
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Distance to City Center (160)
Bedroom (145)
Staff Friendliness (135)
Ambiance (133)
Bathroom (126)
Room Space (125)
Family Friendly (117)
Hotel Area (114)
Accessibility (112)
Taste (96)
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Traveler Reviews Java Lotus Hotel Jember

Number of reviews per page
20
40
Customer reviews
r***h
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 day(s) ago
The first day I moved in, that night there was no hot water to shower so I was cold.
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A***k
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Yesterday in room 518 the sink couldn't be used and was broken, the television picture was blurry, it was a real shame.
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Accommodation's Reply
13 Oct 2026
Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during your stay, particularly the malfunctioning sink and poor television picture quality. We have received your feedback and will contact the relevant team immediately to ensure improvements are made and that such incidents do not happen again. We greatly appreciate your suggestions and hope to provide you with a better experience on your next stay. Sincerely, Java Lotus Gember Hotel
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H***5
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The staff is quite friendly, but the family room is a bit small, the water is cloudy, and the blanket still has stains.
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Accommodation's Reply
13 Oct 2026
Thank you for your review and feedback. We are pleased to hear that you appreciated the friendliness of our staff. However, we apologize for the inconvenience caused by the small size of the family room, the cloudy water, and the stained blankets. We will take this feedback into consideration immediately with the relevant team, especially regarding maintaining the quality of facilities, the cleanliness of linens, and the comfort of the rooms for all guests. We appreciate your feedback and hope to provide a better experience on your next visit. Sincerely, Java Lotus Gember Hotel
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff was friendly, the room was clean, and the location was awesome, but the hotel property needs updates.
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Accommodation's Reply
13 Oct 2026
Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our friendly staff, clean rooms, and convenient location. We also appreciate your comments regarding the condition of our hotel property. Please accept our apologies if some aspects of the property did not fully meet your expectations. Your feedback is valuable to us and will be taken into consideration as we continue to improve our facilities and enhance our guests’ overall experience. Thank you for choosing to stay with us. We look forward to welcoming you back and providing you with an even better experience on your next visit. Warm regards, Java Lotus Hotel Jember
Suwandi
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
Breakfast ok, bathroom and bedroom look like they are all one, need to be replaced.
1 people find it helpful
Accommodation's Reply
13 Oct 2026
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our breakfast. However, we apologize that the condition of the bathroom and bedroom did not meet your expectations. We appreciate your comments regarding the need for updates and improvements to our facilities. Your feedback will be shared with the relevant team for further evaluation as we continuously work to enhance our rooms and provide a more comfortable stay for our guests. Thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Warm regards, Java Lotus Hotel Jember
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lia i. l.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Everything was good, but the food was the same every day. I ate almost the same menu for six days.
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Accommodation's Reply
13 Oct 2026
Thank you for your review and for choosing our hotel as your accommodation. We are delighted to hear that you were overall satisfied with our services and facilities. However, we apologize for the limited variety of food menu options during your stay. We will forward this feedback to our Food and Beverage team for consideration in improving the menu to provide a more diverse dining experience for all our guests. Thank you for your suggestion. We hope to welcome you back again for a more diverse dining experience on your next visit. Sincerely, Java Lotus Jember Hotel
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Subiyantono
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Transit
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8.8
/10
Reviewed 3 week(s) ago
The staff was friendly, check-in and check-out were quick, and the breakfast was varied. The room amenities (sheets) and bathroom amenities (towels and amenities) are due for an update.
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Accommodation's Reply
13 Oct 2026
Thank you so much for taking the time to write a review. We are delighted to hear that you enjoyed our friendly staff, the quick check-in and check-out, and the delicious breakfast. However, we regret that the room amenities, particularly the linens, towels, and toiletries, did not meet your expectations. We take your feedback seriously and will do our best to provide all our guests with a clean and comfortable stay. Your valuable comments and suggestions are important for improving our services. We hope to welcome you back again. We promise to provide an even more comfortable and pleasant stay in the future. Sincerely, Java Lotus Gember Hotel
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abagus w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A wonderful stay at Java Lotus Hotel! The highlight for us was definitely the food. makanKOE Restaurant serves up an excellent breakfast buffet with a great mix of fresh Indonesian archipelago dishes and Western options. The local Jemberese dishes were a fantastic touch. The rooms were comfortable, the staff was accommodating, and the rooftop pool area is beautiful. Bagus and I would absolutely book here again.
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Accommodation's Reply
13 Oct 2026
Thank you so much for your wonderful review and kind words about Java Lotus Hotel! We are delighted to hear that you had such an enjoyable stay with us. It is especially rewarding to know that you loved the breakfast buffet at makanKOE Restaurant, including our Indonesian archipelago specialties and local Jemberese dishes. We are also pleased that you enjoyed the comfort of our rooms, the hospitality of our team, and the beautiful rooftop pool. Your kind appreciation means a lot to our entire team and motivates us to continue delivering memorable experiences to our guests. Thank you for choosing Java Lotus Hotel. We truly look forward to welcoming you and Bagus back for another wonderful stay in Jember! Warm regards, Management of Java Lotus Hotel
I***s
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 week(s) ago
So far so good, except for the Wi-Fi, specifically the TV, which isn't working. They promised to fix it, but I fell asleep and still haven't found a solution until the next morning. Please be considerate.
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Accommodation's Reply
13 Oct 2026
Thank you for taking the time to write a review. We are pleased to hear that your overall stay was satisfactory. However, we apologize for the inconvenience caused by the Wi-Fi and television not working, and we are sorry that our team was unable to resolve the issue until the following day. This is certainly not the standard of service we strive to provide to all our guests. Your feedback is very important to us, and we will check with the relevant team to ensure that issues are resolved more quickly and appropriately. Thank you for your comments. We hope to address these shortcomings and provide a better experience during your next stay. Sincerely, Java Lotus Gember Hotel
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Really enjoyed staying here, we will stay here again next time. With adequate facilities there is a fitness room and also clean rooms, the vibes are really good, only one of the pillows is flat, but overall I really like it.
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Accommodation's Reply
13 Oct 2026
Thank you so much for your positive review! We are delighted that you enjoyed your stay with us, from the cleanliness of the room and the welcoming atmosphere to the fitness facilities. We apologize for the unsatisfactory condition of one of the pillows. We will forward this feedback to the relevant team to ensure that the quality of room amenities is maintained and that guest comfort is always our top priority. Thank you for choosing our hotel for your accommodation. We hope to welcome you again next time and look forward to providing you with an even better experience! Sincerely, Java Lotus Gember Hotel
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sirilla t.
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
The location is on the side of the road. The staff are friendly and helpful. Breakfast is decent, with traditional dishes and a variety of pastries.
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Accommodation's Reply
13 Oct 2026
Thank you for taking the time to write a review. We are delighted to hear that you were satisfied with the service from our friendly and helpful staff, and that you enjoyed our varied breakfast menu, which included traditional dishes and pastries. We appreciate you choosing our hotel for your stay. We look forward to providing you with excellent service and a memorable stay on your next visit. We look forward to welcoming you back again. Sincerely, Java Lotus Jember Hotel
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
An old hotel but still worth visiting. I booked a queen-sized room with breakfast. The room was quite spacious with a TV and mirror, two vanity mirrors, and a full-body mirror. There was an electric kettle and glasses, and two mineral water bottles. The bathroom had a shower, soap, and shampoo. However, there was no hair dryer. The towels also needed to be replaced because they were no longer white. The room was cleaned daily, but the toilet was not cleaned. Breakfast was available in both Western and traditional styles. The Western was delicious, while the traditional fried rice and fried noodles were less so. All the pastries were delicious, and the drinks were also complete. The service was good at the front office and security. The location was quite close to public areas. Overall, it was an old hotel that was still worth visiting.
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Accommodation's Reply
13 Oct 2026
Thank you for taking the time to provide a detailed review of your stay. We are delighted to hear that you were satisfied with the friendliness of the reception and security team, the comfort of the room, the variety of breakfast options, and the hotel's excellent location. We apologize for some aspects that did not meet your expectations, particularly regarding the condition of the towels, the cleanliness of the bathroom, the availability of a hairdryer, and the taste of some breakfast items. All feedback will be used by the relevant team to evaluate and improve the quality of our cleanliness, facilities, and food in the future. Thank you for your compliments and suggestions. We appreciate your trust and hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, Java Lotus Gember Hotel
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Sylvia A. A.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
1. Upon entering the room, there was an unpleasant odor, like dampness. 2. The bathroom door didn't close properly. 3. The TV was smart, but the Wi-Fi in the room was very weak. It would have been nice to have an antenna so we could at least get the news. 4. The breakfast options were limited. 5. When something ran out, someone had to inform us to refill it. 6. Chicken porridge was provided, but it was more like mushy rice. It wasn't even fully cooked. 7. The names of the dishes didn't match the food served. 8. The food tasted mediocre. 9. There were no small spoons even though there was tea, coffee, and pudding. Sorry, but I don't think I'd return. Although the location is close to the town square, Jember is a small city, so a little distance doesn't make much of a difference. So, I'd be more satisfied choosing a hotel a little further away.
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Accommodation's Reply
13 Oct 2026
We sincerely apologize for any inconvenience you may have experienced, from the condition of your room and bathroom door to the Wi-Fi connectivity and the variety, quality, and service of breakfast which did not meet your expectations. We also apologize for the incomplete food replenishment and the shortage of cutlery, which should have been more convenient for all guests. All these suggestions are important concerns to us and will be reviewed in conjunction with our housekeeping, engineering, and food and beverage teams to ensure comprehensive improvements are made, including to facilities, cleanliness, food quality, and service. We understand your disappointment and are deeply sorry that your stay was not satisfactory. Thank you for your feedback and suggestions. Your comments are invaluable to our ongoing efforts to improve the quality of our services and hotel facilities. Sincerely, The Hotel Management
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Dewi k.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's strategically located near the iconic Jember road, the town square, and culinary spots. The staff are very friendly and helpful.
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Accommodation's Reply
13 Oct 2026
Thank you for your positive review. We are delighted to hear that our hotel's excellent location, close to Dataran Jember and a variety of restaurants, along with the friendliness and responsiveness of our staff, provided a memorable experience during your stay. Your compliments motivate us to continue maintaining the quality of service and providing the best comfort to all our guests. We look forward to welcoming you again and hope to provide you with an even more memorable stay in the future. Sincerely, Java Lotus Jember Hotel
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Verified Traveler
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Transit
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8.5
/10
Reviewed 7 week(s) ago
We had booked 2 junior suites and 2 deluxe rooms. We needed 1 room (whichever available junior suite/deluxe) for late check-out, at least till 2 PM, as we needed to change after attending a wedding reception and before returning to Surabaya. However, the hotel reception said they were unable to help since the rooms had been fully booked after our check-out. We do understand how hotels operate, but it seems the hotel didn't try to help find a solution at all. I think the hotel could do better. Thanks and regards, Roy
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1 people find it helpful
Accommodation's Reply
13 Oct 2026
Thank you for taking the time to share your feedback with us. We sincerely apologize that we were unable to accommodate your request for a late check-out or provide an alternative room for you to freshen up after the wedding reception before returning to Surabaya. While we understand that room availability and operational requirements can sometimes limit our options, we regret that we did not provide you with a more helpful alternative or a satisfactory solution during your stay. We recognize the importance of flexibility and proactive assistance in ensuring a positive guest experience. Your feedback is valuable to us and will be shared with our Front Office team as an opportunity to improve how we handle special requests and communicate alternative arrangements when availability is limited. Thank you for bringing this matter to our attention. We hope to have another opportunity to welcome you to Java Lotus Hotel and provide you with a better experience in the future. Warm regards, Management of Java Lotus Hotel
Arief F.
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6.8
/10
Reviewed 7 week(s) ago
The service is not as good as before, not recommended for family staycation.
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1 people find it helpful
Accommodation's Reply
13 Oct 2026
Thank you very much for your valuable feedback. We sincerely apologize that you were not satisfied with our hotel's service during your family trip. Your valuable feedback is very important to us, and we will use it to improve our service and ensure a more comfortable stay for all our guests in the future. We fully understand your dissatisfaction and we are deeply grateful that you have viewed this experience as a valuable opportunity for continuous improvement. We will strive to provide you and your family with an even more enjoyable trip in the future. Thank you. Hotel Management Department
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G***t
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Leisure
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8.5
/10
Reviewed 8 week(s) ago
Always stay here when going to Jember and it's a family friendly hotel.
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Accommodation's Reply
13 Oct 2026
Thank you for your trust and loyalty in choosing our hotel every time you visit Jember. We are delighted to know that our hotel is a comfortable and friendly choice for you and your family. Your appreciation encourages our entire team to strive to provide the best service and create the most comfortable experience for all our guests. We sincerely hope to welcome you back on your next visit to Jember. We wish you a pleasant stay with us. Sincerely, Java Lotus Hotel Jember
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M***N
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Business
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9.6
/10
Reviewed 8 week(s) ago
The Wi-Fi did not cover all rooms. When I arrived, I was quite disappointed with the Wi-Fi inside the room. They finally gave me an additional extra router and modem inside the room. They said that some rooms have good connection because they are close to the router, while my room is not.
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Accommodation's Reply
13 Oct 2026
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced with the Wi-Fi connection in your room. We understand how important reliable internet access is during your stay, and we regret that the connection was not available consistently throughout our rooms. While we appreciate your understanding as our team provided an additional router and modem to assist you, we acknowledge that this was not the seamless experience you should have received. Your feedback has been shared with our Engineering team for further evaluation of our Wi-Fi coverage and network performance to ensure a more stable and reliable connection across all guest rooms. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and hassle-free stay. Warm regards, Management of Java Lotus Hotel
Suci W.
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Leisure
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9.7
/10
Reviewed 9 week(s) ago
Overall, my stay was okay. The only thing I didn't get was the Wi-Fi and TV in the room, as they were out of range.
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Accommodation's Reply
13 Oct 2026
Thank you for taking the time to write a review. We are delighted to hear that you were satisfied with your overall stay at our hotel. However, we apologize for the inconvenience caused by the Wi-Fi connectivity issues and the television not functioning properly in your room. We will follow up with our engineering team to check the network and equipment to ensure these amenities are working correctly. Thank you for your feedback. We hope to provide you with an even more comfortable and enjoyable stay on your next visit. Sincerely, Java Lotus Gember Hotel
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K***a
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6.7
/10
Reviewed 10 week(s) ago
The bed sheets weren't white, so they were still stained… even though I checked in at night, and the towels didn't seem clean either. The TV wouldn't turn on, and I called a technician, but it still wouldn't work… Please clean the room, bed sheets, and towels even more.
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Accommodation's Reply
13 Oct 2026
Thank you for taking the time to share your review with us. We apologize for the inconvenience you experienced, particularly regarding the unclean condition of the linens and towels, and the television that remained non-functional despite being checked by our technicians. We understand that the cleanliness of our rooms and amenities is paramount to our guests' comfort. This feedback is a concern for us and will be investigated immediately with our housekeeping and maintenance teams, specifically to ensure that the quality of linens and towels is maintained and that any issues with the amenities are resolved. We are truly sorry that your stay did not meet your expectations. Thank you for your feedback and suggestions, which will help us improve the quality of our service in the future. We hope to provide you with a better stay on your next visit. Sincerely, Java Lotus Jember Hotel
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